Punchcard Systems

The Legal Aid Society of Alberta (LAA) is a not-for-profit organization that provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense.

LAA’s mission is to provide legal services and expertise to individual Albertans and the legal community to support fairness in the justice system.

The Overview

LAA required the redevelopment of its intranet site, ‘The Loop’, in a way that the Communications and Human Resources teams could manage changes and build on it for years to come. The redevelopment needed to be integrated with Microsoft 365 to leverage SharePoint Online, OneDrive, Microsoft Teams, and Azure Active Directory. It had to have an easy-to-use interface and content management functionality that would allow quick updates of content with no need for custom coding.

The Outcome

Eliminated duplication of content by connecting with the public facing website.

Improved site navigation using a hub intranet model.

Internal champions trained to manage content for business units.

Reduced time spent updating content due to improved approval workflows.

Consistent internal branding.

Enhanced internal communication and collaboration.

Impact by the Numbers

1 modern intranet

7 department publishing sites

22 collaboration sites

25 trained internal champions

300+ users

100+ SharePoint pages

Read Full Case Study: https://punchcard.io/our-work/legal-aid-alberta/

Birdie is an Edmonton-based company founded by two close friends who recognized the need for a reliable and efficient avenue to short-term childcare bookings.

Birdie originally launched scheduling childcare bookings through their website in July 2017. Birdie worked with Punchcard to help expand their business and make their business processes work, all on mobile.

The Overview

Birdie is an on-demand childcare app that allows parents to find top-quality, pre-screened sitters that align with their needs and schedule.

Flexible scheduling is provided for both singular sessions whenever needed and recurring bookings over longer duration. And with a thorough vetting process, parents can trust that these sitters and bookings will provide childcare of the highest standards.

Impact by the Numbers

550+ sitters

6000+ parents

8 markets across Canada

50,000+ successful babysitting hours completed

Read Full Case Study: https://punchcard.io/our-work/birdie-break/

ENT Oilfield is an Alberta-based company that specializes in innovative industrial lifting and hauling solutions. With one of the largest picker truck fleets in Western Canada, ENT has several field service teams working across multiple locations at any given time.

ENT Oilfield used to be part of a larger organization, ENTREC, that went through an aggressive M&A phase, acquiring multiple companies to build out a better offering for their customers. As ENTREC right-sized itself, ENT Oilfield was spun out to new local owners. The goal for the new owners was to  narrow ENT’s scope so that they could build more a more streamlined and competitive foothold in the industrial picking and hauling industry.

With the narrowed focus to ENT Oilfield, the leadership team felt it was a good time to migrate their SharePoint Classic intranet, Jack, to SharePoint Online, which had a host of beneficial new features, and to figure out ways to improve the user experience and usability.

At ENT, there are multiple processes and communications between field service staff and the central offices. Most of these involve some form of manual data capture and then manual digitization. So we wanted to find a way to make these processes more efficient and hopefully automate part of them. But the real kicker—the field service teams refuse to use email.

The Solution

Working with ENT, we were able to help them digitize and automate a lot of their processes, and we did it in a way that fit within their culture and constraints. But when we reflect back on this project, the outputs are these streamlined functions, new communication channels, and improved processes, but the true outcome of the project was transforming the culture and mindset of the field and office teams.

Impact by the Numbers

1 hub modern intranet

25 trained champions

7 sites

300+ users

22 collaboration sites

100+ SharePoint pages

Read Full Case Study: https://punchcard.io/our-work/ent-oilfield/

CKUA has some of the most dedicated listeners of any radio station in Alberta—largely because of their big roster of show hosts and their wide breadth of music genres. Listeners often become long term fans, but if they move out of Alberta (which many have over the last several decades), they might not be able to listen to their favourite show, since online streaming is only available live and in real-time.

Recently, the Canadian Radio-television and Telecommunications Commission (CRTC) made some changes to their licensing, allowing broadcasters to re-publish previously aired content without having to pay expensive licensing fees, but with the caveat that it can only be available for public consumption for seven days.

We proposed an on-demand listening platform, where users could play any show that had aired in the previous seven days, at any time, and on any device.

Based on the research with listeners, we collectively decided that this feature should be available to everyone, not put behind a paywall, which is what CKUA was initially exploring as a way to generate more revenue for the station. Based on our collective workshops and discussions, we all agreed that making the service available for free would likely generate even more donations, and would have more impact on revenue than keeping it as a reward for existing donors.

The Outcome

Custom software that automatically adds and removes content in accordance with CRTC requirements.

A way for listeners to access content at their convenience—both on desktop and mobile.

CKUA can keep listeners and donors engaged beyond Alberta, casting a wider net for potential revenue.

Read Full Case Study: https://punchcard.io/our-work/ckua-on-demand/

Go Auto recently went through a brand refresh—and along with it, an update to their design system. The new design system was designed with the website in mind, but was not completely ideal for the mobile app experience. We worked collaboratively with Go Auto to adapt their new design system for mobile and improve the overall experience for the customer.

Our partnership with Go Auto goes back many years, and is one we truly value. Over time, we have changed the way we work together—from outcome-focused projects to a flex team, where we augment Go Auto’s existing digital product team with folks of our own so that we can help them release features and products faster.

In July 2022, the Go Auto mobile app was officially launched. Since then, we have been working with them to regularly release updates and features. Recently, ahead of a major national advertising campaign with NHL star Connor McDavid, Go Auto decided to do a company-wide brand refresh that would impact their website and mobile app.

Our solution was to break down the changes based on the most noticeable global changes and the most impactful screens first, so that the overall look and feel of the app appeared cohesive, even through an iterative set of releases.

The Outcome

Successfully merged design systems and maintained usability and expectation for the user.

Continued to release features and functionality on a regular basis while rolling out the new design system.

Made the user experience on mobile as frictionless as on web.

Read Full Case Study: https://punchcard.io/our-work/go-auto-design-refresh/

Birds Canada came to Punchcard in 2019 to figure out how we could improve the experience and data quality for Citizen Scientists and professional scientists and field biologists who participate in their projects. They believed that a custom mobile app would enable them to:

Allow for direct data entry while doing surveys.

Provide real-time feedback on errors to improve data quality and accuracy.

Collect data offline more easily than their current paper form system and web based system.

Pinpoint a bird’s specific location with a user’s mobile GPS.

Give users the most up-to-date list of birds in their area.

In 2019, the existing mobile apps for birding were more generic in nature, and did not support the full range of birding protocols Birds Canada would require for their research projects. The apps also felt limited in their functionality, and would not be suitable long-term solutions. We started with a minimum viable product (MVP) so that we could start collecting survey data.

Impact by the Numbers

400% increase in submitted checklists

111%more users participating annually

500,000+ data records collected

7,300 hours of data entry time saved

The Outcomes

Enabling citizen scientists and volunteers to input bird data in real-time during birdwatching and providing immediate feedback on the data they entered.

Collecting GPS tracks to understand the relationship between habitats visited and species reported. Precise location-based data also helps identify endangered and rare species.

Gather data on species at risk to help inform critical habitat designation and environmental assessment processes.

Read Full Case Study: https://punchcard.io/our-work/naturecounts/

Recognizing strict regulatory compliance & federally mandated requirements of non-destructive testing (NDT) reporting and plagued by inefficiencies in their current paper-based data entry process, Buffalo Inspection Services engaged with Punchcard to completely revolutionize their manual, paper-based process with a digital reporting and data entry system to reduce inefficiencies and de-risk their business operations.

Buffalo would now be able to digitize their reporting process—establishing quality assurance and quality control measures to preserve the highest levels of data quality and data integrity in their reporting system.

In early 2013, Buffalo Connex launched as a portal designed to streamline data entry and digitize the field reporting process. The custom job management platform allowed service technicians and contractors to input their test results remotely from the field directly into a digital system—providing a centralized location to manage and track work orders, inventory, project hours, equipment, and invoicing.

Impact by the Numbers

• 4+ million examinations performed
• 586,000+ individual reports filed
• 231,000+ work orders created

The Outcomes

• Increase in data accuracy, decrease in data entry and duplication errors, and reduction of unpaid invoices as a result of more precise and timely reporting
• Decrease in time spent completing reporting and invoicing clients resulting in faster collection on account receivable
• Instant access to paperwork and ability to monitor work orders in real-time resulting in complete transparency into field operations
• Enhanced tracking of daily, weekly, and monthly revenue reporting and real-time productivity trends
• Enhanced labor usage and project profitability tracking with integration into payroll and timesheet systems
• Decrease in client support response time to project and billing inquiries with instant access to real-time data

Read Full Case Study: https://punchcard.io/our-work/buffalo-inspection-services/