Kindly share your feedback on how Goodfirms has been doing so far in increasing your visibility among potential clients.
We started using Goodfirms a few months ago, and it's been working. We currently have two reviews and just put the badge on our website. In the past two months, we have gotten 36 leads from Goodfirms, is not that much, but I'm sure we will be getting more as we take more advantage of the platform.
Please introduce your company and give a brief about your role within the organization.
Remote Team Solutions is a nearshore staffing company; we help USA clients build and manage their staff and teams in Mexico. We provide every aspect of employee management, recruiting, and human resource functions to help our clients start, scale, and run their remote teams. I'm the CEO; I'm in charge of overseeing the strategy as well as making sure we are exceeding our client's expectations and that all our staff is happy and motivated.
What is the story behind starting this company?
When working as VP for one of the family businesses, I saw that many of our USA clients needed to hire big teams for their growing business but didn't have the budget, time, or talent; therefore, we got together to try to see the way to help them. They wanted to offshore their teams, but they demanded the same time zone, same culture, and high-quality motivated talent with a low turnover rate, and they didn't want to have to fly for more than 15 hours in case they needed to see their team or bring a team member to their offices. They wanted a company that would treat their staff like they would do.
After several meetings and research, we decided that Mexico was the place to have their teams, and we went on to try to find a company that could do this for them. After a long search for the right company, we discovered that none met the demands, so we decided to help them and start our own company, Remote Team Solutions. We started with just a few customers from our other businesses and quickly started growing.
What are your company's business model–in house team or third party vendors/ outsourcing?
Our business model is an in-house team. We like our clients to see their staff and teams in Mexico as an extension of their current team; and all our support departments (HR, IT, and Talent Development) as their support departments in Mexico.
How does your company differentiate itself from the competition?
Quality, Customer Service, Simplicity, and Versatility. We strive to add value to all our customers; therefore, all our talent is really qualified, and our Talent Development department can further develop the talent on our client's exact needs, per their request. Our service is top-notch; we design solutions based on each of our client's needs. Our business model is simple, just one monthly payment, and we are very versatile in the positions we can recruit. We have many lead recruiters specialized in different areas; therefore, we can recruit mostly all profiles.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We cater to all industries and all sizes of business. We have 99% customer retention.
Please share some of the services that you offer for which clients approach you the most for?
Nearshore staffing of Designers, Developers, call centers, sales, finance, and administrative positions.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer's needs and requirements?
We have 99% customer retention, and of our current customers, we have 100% satisfaction, with mostly 5 stars reviews. We take many steps to cater to our customer needs, all our departments are customer-centric, and all our staff applies our values, including Insisting on the Highest Standards and Delivering Results and Client Value Creation. We try to be better each day and cater to every need of our customers individually to exceed their expectations.
What kind of support system do you offer to your clients for catering to their queries and issues?
Most of our support is done via Zoom, email, or phone.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
It is a fixed monthly payment.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Our lowest position goes for $1,450 per month, which is data entry. This is an all-inclusive rate; it includes the 45 hours per week of our staff, equipment, office space, everything to do with HR, payroll, and Staffing, and of course, the support from our different departments.
What is the price range (min and max) of the projects that you catered to in 2021?
The lowest will be$1,450 per month, and the highest around $60,000 per month.
Where do you see your company in the next 10 years?
The purpose of Remote Team Solutions is to Contribute to the success of great companies by building their best remote teams while making our clients and their team part of the RTS Family. In 10 years we see ourselves as one of the best Staffing in the world.
