Visit website

Outsourced contact centre solutions.

We are a registered agency specializing in Support as a Service, available 24/7 to ensure your customers receive the assistance they need, whether it's through phones, emails, chats, or social media. Moreover, we also provide a diverse range of services, from data entry, bookkeeping, and accounting to graphic design and lead generation, designed to meet your unique requirements.

We speak more than 8 International languages including Spanish, French and German.

Our focus is on reliability, which is upheld by our strong infrastructure and dedicated backup team. Our professional management team ensures that our operations run smoothly and efficiently.

India India
J1/16, Salt Lake, EP Block, Sector V, Kolkata, West Bengal 700091
6290335366
< $25/hr
50 - 249
2019

Service Focus

Focus of BPO Services
  • Customer Service - 10%
  • Virtual Assistant - 10%
  • Telemarketing - 10%
  • Medical Billing - 5%
  • Payment Processing - 5%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 10%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 10%
Focus of Admin Services
  • Web Research - 50%
  • Admin Support - 50%

RFS Business Solutions Private Limited's exceptional Maintenance & Support services give clients a considerable advantage over the competition.

Focus of Business Services
  • Answering Services - 20%
  • Data Entry - 20%
  • Accounting - 20%
  • Payroll - 10%
  • Staffing - 10%
  • Virtual Office - 10%
  • Debt Collection - 10%
Focus of Real Estate
  • Facilities Management - 50%
  • Property Management - 50%

Industry Focus

  • Financial & Payments - 5%
  • E-commerce - 5%
  • Retail - 5%
  • Utilities - 5%
  • Transportation & Logistics - 5%
  • Real Estate - 5%
  • Media - 5%
  • Telecommunication - 5%
  • Information Technology - 5%
  • Hospitality - 5%
  • Healthcare & Medical - 5%
  • Gaming - 5%
  • Business Services - 5%
  • Manufacturing - 5%
  • Other - 30%

Client Focus

50% Small Business
25% Large Business
25% Medium Business

Review Analytics of RFS Business Solutions Private Limited

39
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Exceptional Support Partnership
Jack Flora
Jack Flora , Product Manager at Amerit Fleet Solutions at Amerit Fleet Solutions
They were able to create a unified customer experience globally.
Daniel Killenberger
Daniel Killenberger , Digital Marketing Manager at inDrive at inDrive
An exceptional BPO for Obligate
Daniel Killenberger
Daniel Killenberger , CTO at Obligate at Obligate
A Revolution in Web Data Solutions: RFS Business.
Martin Macmillan
Martin Macmillan , Ceo & founder at Pollen VC at Pollen VC
Back Office Outsourcing for our Staffing Agency Company
Peggy Cregor
Peggy Cregor , Founder at Cregor Adventures at Cregor Adventures

What Users Like The Most

  • Working with RFS Business Solutions is more like working with a partner than a vendor. They treat our business needs and requirements as if it's their own. They make helpful suggestions based on their experience and expertise and help improve our client’s UX. They go the extra mile to do their job and provide insightful information to help us improve. To me, these are signs of their commitment and dedication to our company’s success.
  • What stood out the most was their commitment to quality and their 'no cost overrun' policy. We were never left wondering about additional costs, and the final result was exactly what we envisioned.
  • What appreciate the most about them was their incredible ability to embody our brand's attitude and principles, transforming them into actual product ambassadors. Their persistent commitment to understanding and portraying our brand identity was genuinely admirable, and it helped considerably to the smooth integration of their services into our entire client experience.

What Users Like The Least

  • None. We had no issue while working with them. There were some minor technical aspects we asked for that were not available but they are in the process of adding solutions to accommodate even these new requirements.
  • One thing they could improve on is the speed of initial response times to queries. Although they were thorough and detailed when they did respond, quicker replies would enhance the overall experience.
  • I have no suggestions. They did well with the project we entrusted them

Detailed Reviews of RFS Business Solutions Private Limited

5.0 39 Reviews
  • All Services
  • BPO Services
  • Business Services
  • Real Estate
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Maxwell Hurst
Maxwell Hurst, COO & Co-Founder at EATS2SEATS
Posted 11 months ago

They provide the best inbound call service support, and their efficiency is highly commendable

RFS Business Solution helped lower customer wait time and improve first call resolution. As a result, we were able to handle 18% more calls and improve customer satisfaction by 12%.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Call Center Services for Beauty Product Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

RFS Business Solution prioritizes the essential aspects of our customer support business: responsiveness, problem-solving, attentiveness and overall service quality.

What is it about the company that you appreciate the most?

They provide the best inbound call service support, and their efficiency is highly commendable.

What was it about the company that you didn't like which they should do better?

None

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Other Industries
Bridget O'Brien
Bridget O'Brien, COO at CLYNK
Posted 11 months ago

They go the extra mile to do their job and provide insightful information to help us improve

RFS Business Solution helps us improve an maintain a positive customer experience. We currently have a good relationship and smooth communication with our customers. The team has been efficient, and their work has generated positive feedback from customers. Their resources are friendly, skilled, and professional.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Call Center Services for Retail Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

RFS Business Solution has highly skilled professionals and work as true partners. They are always attentive to our requests and our customer's needs. We are able to communicate with the RFS Business Solution team in real time via, phone, e-mail and even WhatsApp when needed.

Their supervisors are always available. RFS Business Solution is very accommodating, and reliable. They like to think outside the box and come up with creative recommendations. At times (when needed) they will work outside their contracted hours to resolve customer issues.

What is it about the company that you appreciate the most?

Working with RFS Business Solutions is more like working with a partner than a vendor. They treat our business needs and requirements as if it's their own. They make helpful suggestions based on their experience and expertise and help improve our client’s UX. They go the extra mile to do their job and provide insightful information to help us improve. To me, these are signs of their commitment and dedication to our company’s success.

What was it about the company that you didn't like which they should do better?

None. We had no issue while working with them. There were some minor technical aspects we asked for that were not available but they are in the process of adding solutions to accommodate even these new requirements.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Retail
Gabriel Jackson
Gabriel Jackson, Executive Director & CEO at United Hive
Posted 11 months ago

We were highly impressed with RFS Business Solution all throughout the project duration.

Collaborating with RFS Business Solution has made Whataburger achieve remarkable success in the customer service and welfare operation. Our customers report higher satisfaction scores as a result of fast resolution times and efficient communication. Also our Customer complaints have really decreased leading to an increase in Sales and improvement in our customer experience.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Call Center & Customer Service Outsourcing for Restaurant

What service was provided as part of the project?

BPO Services

Describe your project in brief

RFS Business Solution project management was highly effective as our partnership with them resulted in remarkable change in the rate at which we operate. Their team maintained clear communication channels, providing regular updates and efficiently addressing our challenges and concerns. This effective approach ensured easy integration of their services into Whataburger call center operations

What is it about the company that you appreciate the most?

We were highly impressed with RFS Business Solutions all throughout the project duration. They ensured our customer's were satisfied and placed them in high esteem. Their team understood our business processes and positioned their services to fit our restaurant's values and objectives their team’s attitude towards the project is highly impressive.

What was it about the company that you didn't like which they should do better?

No, we’re very satisfied with RFS Business Solutions techniques and approach. Their team worked hard ensuring they accomplish our goals. Throughout the project, RFS Business Solutions demonstrated exceptional capabilities that far surpassed our expectations.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Other Industries
Peggy Cregor
Peggy Cregor, Founder at Cregor Adventures
Posted 11 months ago

Back Office Outsourcing for our Staffing Agency Company

The work involved managing our entire staffing process, from job order creation to the submission of applications. RFS Business Solution handled the collection and management of documents, ensured compliance and credentialing of candidates, sourced and acquired talent, and managed data entry tasks. The key deliverables included improvement in process efficiency, compliance rate, candidate quality, and data accuracy.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Back Office Outsourcing for Staffing Agency

What service was provided as part of the project?

BPO Services

Describe your project in brief

We hired RFS Business Solution to help streamline our document management, compliance and credentialing, job order creation, talent acquisition, and data entry processes. The goal was to increase efficiency, ensure compliance, and improve our ability to find and place qualified healthcare professionals.

What is it about the company that you appreciate the most?

RFS Business Solutions demonstrated exceptional project management skills. They consistently met our deadlines, responded proactively to our needs, and exhibited an adaptable approach to our feedback

What was it about the company that you didn't like which they should do better?

Nothing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Travel & Lifestyle
Peter Beare
Peter Beare, Sales & Support at Bear Web Design
Posted 11 months ago

Seamless Inbound Call Center Transformation

Our experience with RFS Business Solution was really fantastic. They demonstrated their expertise setting up our inbound call center quickly and efficiently. The solution was designed based on our unique needs, enhancing customer service capabilities.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Customer Service Inbound Call Center Solution

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our company engaged RFS Business Solution for the implementation of an inbound call center solution aimed at enhancing customer support and engagement.

What is it about the company that you appreciate the most?

RFS Business Solutions exhibited professionalism and proficiency starting day one. They studied our requirements (never afraid to ask questions) and translated it into a customized solution that integrated with our operations.

What was it about the company that you didn't like which they should do better?

Nothing worth reporting.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Advertising & Marketing
Paul Wehrle
Paul Wehrle, President/CEO Hear-Better.Com at Hear-Better.Com
Posted 11 months ago

Exceptional Support Partnership

Our experience with RFS Business Solution has been nothing short of exceptional. From the onset, they exhibited a profound understanding of our business needs and seamlessly integrated their operations with ours. Their team consistently demonstrated professionalism, efficiency, and dedication, going above and beyond to ensure our customers received the best support possible. Their responsiveness and adaptability to evolving requirements were instrumental in maintaining our high standards of customer service. Through their collaborative approach, RFS Business Solution became an invaluable extension of our team, contributing significantly to our continued growth and success.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Hear-Better.Com Customer Support Outsourcing

What service was provided as part of the project?

BPO Services

Describe your project in brief

Hear-Better.Com partnered with RFS Business Solution for customer support outsourcing services to enhance and streamline our customer service operations.

What is it about the company that you appreciate the most?

RFS Business Solutions consistently demonstrated professionalism, seamless integration, dedication to excellence, and responsiveness, fostering a highly effective partnership with Hear-Better.Com

What was it about the company that you didn't like which they should do better?

One minor area for improvement could be enhancing reporting and analytics capabilities to provide deeper insights into customer support performance metrics, although this did not significantly impact the overall positive experience with RFS Business Solutions

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Healthcare & Medical
Gerald Fong
Gerald Fong, Chief Executive Officer at BrightGo
Posted 11 months ago

They had strategic approach to balancing efficiency.

The outcomes were nothing short of astonishing. We saw a considerable reduction in wait times, which translated directly into increased customer satisfaction, particularly during peak demand periods. RFS Business Solution involvement surely improved our customer service metrics.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Call Center Services for Apparel and Fashion

What service was provided as part of the project?

BPO Services

Describe your project in brief

RFS Business Solution devised a complete solution adapted to our specific requirements, creating a call center system capable of handling changing call levels. Their strategy was varied, including extensive training sessions for their employees, simulated scenarios to assure preparation, and the deployment of a sophisticated call routing technology to simplify the process.

What is it about the company that you appreciate the most?

One of RFS Business Solutions distinguishing features was their strategic strategy to balance efficiency with customized service. Despite dealing with a tremendous amount of questions, they were able to provide individualized service that our consumers appreciated. It wasn't just about answering calls quickly; it was about making every encounter count.

What was it about the company that you didn't like which they should do better?

Although the overall service was outstanding, including more advanced data for projecting call numbers might help to improve resource allocation.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Information Technology
Martin Macmillan
Martin Macmillan, Ceo & founder at Pollen VC
Posted 11 months ago

A Revolution in Web Data Solutions: RFS Business.

RFS' AI-powered web scraping services have been crucial in helping us overcome our data collecting obstacles. Their knowledge has really helped our company by giving us access to fast, reliable data that helps us make wise decisions.

What service was provided as part of the project?

BPO Services

Describe your project in brief

We have saved a great deal of time and money because to RFS' ability to quickly extract pertinent data from a variety of websites. This has freed us up to concentrate more on data analysis and strategy implementation, which has boosted productivity and produced better results for our company.

What is it about the company that you appreciate the most?

The best thing about RFS, in my opinion, is their dedication to providing excellent work and professionalism.

What was it about the company that you didn't like which they should do better?

No, I like everything about RFS.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Business Services
Daniel Killenberger
Daniel Killenberger, CTO at Obligate
Posted 11 months ago

An exceptional BPO for Obligate

RFS has supported us by recruiting, hiring, training, and managing a team of editors and customer experience associates for our company. They've helped us train teammates on core processes, deliver feedback and QA efforts, and maintain our goals.

What was the project name that you have worked with RFS Business Solutions Private Limited?

BPO for Editorial Team

What service was provided as part of the project?

BPO Services

Describe your project in brief

We worked with RFS on staffing and training a team of editors to support core processes. We worked with them to deliver QA and feedback on a regular cadence. They take care of administrative support and help onboard any new teammates as needed. They've helped us retain teammates.

What is it about the company that you appreciate the most?

We like the fact that they are timely, dedicated, and always deliver up to our standards.

What was it about the company that you didn't like which they should do better?

Sometimes, there were difficulties in finding the right candidates for the roles and we experienced some turnover.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Business Services
Daniel Killenberger
Daniel Killenberger, Digital Marketing Manager at inDrive
Posted 11 months ago

They were able to create a unified customer experience globally.

RFS developed an innovative global call center strategy adapted to our unique needs, including round-the-clock assistance and language specialists to serve our broad client base. Their strategy included thorough preparation, cultural sensitivity training to ensure courteous and empathic interactions, time zone management guidelines to maximize efficiency, and the integration of efficient communication systems to enable smooth cooperation across borders.

What was the project name that you have worked with RFS Business Solutions Private Limited?

They were able to create a customer experience globally

What service was provided as part of the project?

Business Services

Describe your project in brief

The results of RFS' assistance were genuinely astonishing, as indicated by a significant decrease in response times for clients from many time zones. This improvement resulted in increased customer satisfaction and a more positive image of our brand's dedication to providing outstanding service on a global scale.

What is it about the company that you appreciate the most?

One of the most impressive characteristics of their service was its ability to provide a consistent client experience on a worldwide scale. Despite the hurdles given by numerous time zones, languages, and cultural idiosyncrasies, they were able to maintain a constant level of quality in customer service, maintaining our brand's reputation as a dependable and customer-focused firm throughout the world.

What was it about the company that you didn't like which they should do better?

Though the overall service was good, including more advanced AI-driven language assistance for multilingual interactions might increase worldwide consumer satisfaction.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Business Services
Jack Flora
Jack Flora, Product Manager at Amerit Fleet Solutions
Posted 11 months ago

Exceptional Support Partnership

Amerit Fleet Solutions partnered with RFS business solutionS Private Limited for customer support outsourcing services in order to enhance and streamline our customer service operations.

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our experience with RFS has been nothing short of exceptional. From the onset, they exhibited a profound understanding of our business needs and seamlessly integrated their operations with ours. Their team consistently demonstrated professionalism, efficiency, and dedication, going above and beyond to ensure our customers received the best support possible. Their responsiveness and adaptability to evolving requirements were instrumental in maintaining our high standards of customer service. Through their collaborative approach, RFS became an invaluable extension of our team, contributing significantly to our continued growth and success.

What is it about the company that you appreciate the most?

RFS consistently demonstrated professionalism, seamless integration, dedication to excellence, and responsiveness, fostering a highly effective partnership with Amerit Fleet Solutions.

What was it about the company that you didn't like which they should do better?

One minor area for improvement could be enhancing reporting and analytics capabilities to provide deeper insights into customer support performance metrics, although this did not significantly impact the overall positive experience with RFS.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Automotive
Devin B. Faris
Devin B. Faris, Global Programme Coordinator at Coalition for Good Schools
Posted 11 months ago

I appreciate their ability to implement changes quickly and provide consistent results

RFS Business Solution services have resulted in a positive ROI. They maintain a collaborative workflow by providing regular campaign updates and communicating well. Their ability to implement changes quickly and provide consistent results stands out, as does their receptiveness to feedback

What was the project name that you have worked with RFS Business Solutions Private Limited?

Appointment Setting Services for Marketing Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

It's pretty simple - cost depends on # of dials and # of contacts to call. And for our campaign we've had a positive ROI since day one. I get access to their CRM which allows me to make changes to the script and track the process of each campaign.

What is it about the company that you appreciate the most?

I appreciate their ability to implement changes quickly and provide consistent results.

What was it about the company that you didn't like which they should do better?

Any areas of improvement were specific changes/ enhancements to our campaigns - they are happy and willing to do what it takes to make the campaign a success.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Advertising & Marketing
Josh Matthews
Josh Matthews, Co-founder & CEO at Apkudo
Posted 11 months ago

RFS Business Solution provides support from scratch, and they ensure they support project your

RFS Business Solution excellent communication and services earned positive remarks from the client. Their project management style matches the project's needs and ensures all necessary information is taken. Overall, their support allows the internal team to progress toward their goals quickly.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Lead Generation for Software Development Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

The project consists of a 12-month support operation to help us elevate our sales. First, would be the evaluation period and then the implementation of the different outbound approaches to be conducted. Here we will evaluate will way we have a better conversion rate.

What is it about the company that you appreciate the most?

RFS Business Solutions provides support from scratch, and they ensure they support your project each step of the way. I'd like the most that so far the different tools are being used to make sure the perfect outbound channel is maximized.

What was it about the company that you didn't like which they should do better?

None. I'm very happy with the experience.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Business Services
Asaf Shabtai
Asaf Shabtai, Global Customer Support TL @ Optibus at Optibus
Posted 11 months ago

They are very accommodating to our requests.

Consumers value RFS' individualized technical assistance, which increases conversion rates and customer loyalty significantly which yield a huge and massive result for our company at large.

What was the project name that you have worked with RFS Business Solutions Private Limited?

Customer Service Outsourcing for software company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our primary objective was to leverage their technical experience to help consumers in picking the best hardware supplies and components for their needs.
RFS focuses on delivering pre-sale phone and chat help. Their crew professionally guides clients in picking the right components and supplies, ensuring that their needs are met. Their technical expertise in hardware supplies is critical in achieving our goals.

What is it about the company that you appreciate the most?

The most outstanding aspect of RFS is how they blend customer service and technological competence. They stand out as excellent pre-sales assistants because of their ability to understand the intricacies of hardware supplies and aid customers with the selection process.

What was it about the company that you didn't like which they should do better?

We can't think of anything to improve at the moment.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $50001 to $200000
  • Completed
  • Business Services
Justin Ash
Justin Ash, CEO at Spire Healthcare Group plc
Posted 11 months ago

We trust their ability to deliver the best possible outcomes to our customers

Customer satisfaction across all markets has constantly been exceeding targets, thanks to RFS Business Solution top-notch support. Their team of experts has maintained a robust KPI measurement over the years. They are proactive, adaptable, and able to provide the best solutions for the client's customers

What was the project name that you have worked with RFS Business Solutions Private Limited?

Call Center Services for Global Tech Company

What service was provided as part of the project?

BPO Services

Describe your project in brief

Customer support for our clients is offered by RFS Business Solution in 10+ languages across 3 channels of support: Phone, Chat and Email; They've also historically handled Social media support for us, which was later deprecated. There's multiple in house tools we have created for enabling customer support operations, RFS Business Solution is a thought partner in helping enable building those tools and also constantly comes up with ideas for improving CX via optimization of our internal tools and processes too.

What is it about the company that you appreciate the most?

RFS Business Solutions has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams. The remaining times, they are proactive in identifying areas of opportunity and partner with us on solving the issues before they become trends. They manage a large portion of APAC business with us and we trust their ability to deliver the best possible outcomes to our customers!

What was it about the company that you didn't like which they should do better?

We're now in a journey with RFS Business Solutions that focusses on partnering in transformation of the business using tooling and automation. Having internal teams on RFS Business Solutions side that can help develop some of these solutions holistically is the next big expectation we are looking forward to progress around.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $200000+
  • Completed
  • Information Technology