Riseup Labs
A technology solution & service provider company.Overview
< $25/hr
50 - 249
2009
Riseup Labs is a leading technology solution and service provider company focusing mostly on Web, Mobile, XR and Simulator technologies. We design & develop intelligent, innovative and sustainable Web Systems, Mobile Apps, Games and Interactive entertainment experiences on multiple platforms. We’ve been in business since 2009 and have become a major creator and publisher in the market by releasing many successful products and become a trusted partner by deliver
Riseup Labs is a leading technology solution and service provider company focusing mostly on Web, Mobile, XR and Simulator technologies. We design & develop intelligent, innovative and sustainable Web Systems, Mobile Apps, Games and Interactive entertainment experiences on multiple platforms. We’ve been in business since 2009 and have become a major creator and publisher in the market by releasing many successful products and become a trusted partner by delivering customized solutions and services to brands like UNICEF, Robi Axiata Limited, BBC Action Media, MOWCA and ICT Division.
We have started our journey with the success of Tap Tap Ants, that has millions of downloads in the App Store and received a top ranking position in all over the world. We developed UNICEF’s 'Meena Game' for Child Rights, 'Fun Basket' game for BBC Media Action for Adolescents’ Life Skill Based Education (LSBE) awareness. We also developed ‘Treasure Wars’ game, a real-time multiplayer battle royale game for Robi Axiata Ltd. Besides these, Highway Chase, Rooftop Frenzy, Brain Boss, iWarehouse, Bubble Attack and Shoot the Monkey are few other games in our rapidly expanding portfolio to lead the mobile game industry in Bangladesh.
We have developed “১৯৫২” app, history-based educational Augmented Reality (AR) app on Language Movement of 21st February of 1952. Riseup Labs has developed a VR experience based on the historic 7th March speech of Bangabandhu Sheikh Mujibur Rahman on 1971 at the Racecourse Ground.
As a Long-Term Agreement (LTA) partner of UNICEF Bangladesh, Riseup Labs has developed & still working on many projects: Digital Platform for Adolescents’, Meena Media Award Online Management System, UNICEF Volunteer Registration & Management System and Meena 2 Game for Newborn Care.
Key Clients
- UNICEF Bangladesh
- BBC Action Media
- Robi Axiata Limited
- ICT Division Bangladesh
- Bangladesh Computer Council (BCC)
Certifications
Bangladesh
Riseup Labs
B6-B7, Plot-35, Sonargaon Janapath Road, Sector-07, Uttara, Dhaka, Dhaka 1230
880-175-974-7387
Focus Area
Service Focus
- Game Development
Client Focus
- Small Business(< $10M)
Industries Focus
- Information Technology
- Banking
- Business Services
- Consumer Products
- Designing
- E-commerce
- Education
- Enterprise
- Financial & Payments
- Gaming
- Government
- Insurance
- NGOs
- Productivity
- Other
Customer Reviews
5.0
(22 Reviews)
Great team to work with!
Shaikh Imran Hossain
Mobile Application Developer at Rokkhi limited
8 months ago
Very professional company to work with. There are many companies out there that can get the work done as per your requirements but, a very few are able to go beyond that - and that's exactly what Riseup Labs is doing. It was a pleasure working with you. Your expertise and advice are very much appreciable.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Nov 11, 2021
Thank you so much for the appreciation and your valuable feedback. Means a lot. Than you again Shaikh Imran Hossain!
Riseup Labs provides a clear discovery call to understand client requirements
Promi Nahid
10 months ago
Riseup Labs developed a website for our company, which helped us articulate our vision for the platform including the look, feel, and functionalities. Their team also helped us to advise our company on best practices. They ensured the website was scalable, Their team performed all the technical work—front and backend. They managed product launch, handling administrative tasks to guarantee the process went smoothly.
Our project with Riseup Labs was to develop 3D Character & Props Development for a project. For us, the project has been done with good quality. All of our expectations have been fulfilled. The majority of the time, the developing team of Riseup Labs tried to drive me in the correct direction and helped me to make a good choice in building the app in comparison to the market.
Our project with Riseup Labs was to develop 3D Character & Props Development for a project. For us, the project has been done with good quality. All of our expectations have been fulfilled. The majority of the time, the developing team of Riseup Labs tried to drive me in the correct direction and helped me to make a good choice in building the app in comparison to the market.
What is it about the company that you appreciate the most?
Rise Up Lab is one of the top web development company in Bangladesh. I am a big fan of their high skill level, and willingness to help.
What was it about the company that you didn't like which they should do better?
No, everything ran smoothly.
Project Details
Game Development
$0 to $10000
COMPANY RESPONSE
Riseup Labs
Nov 14, 2021
The way you describe the facts about Riseup Labs and give your feedback, that's really means a lot. We're overwhelmed by your review. Thank you so much. Hope you'll collaborate with us again.
We are very satisfied from Riseup Labs services and professional.
Abir Mahmud
Chief Executive Officer at at dib Software ioT
3 months ago
We were impressed with their skill sets and their competitive pricing. We are impressed with the Riseup Labs skill and services. They ar very proffetionals.
Pros :
- We were impressed with their skill sets and their competitive pricing. We are very satisfied.
Cons :
- We completed the project on time and covered the agreed-upon scope for it. We are very satisfied.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Feb 15, 2022
It was a great experience to collaborate with you. Thank you so much for your valuable feedback.
Their broad skill set, communication skills, and adherence to quality have impressed us the most.
Abul Kashem
Software Engineer at Teton Private Ltd.
3 months ago
I was impressed with their outstanding communication. We had good communication via skype and WhatsApp. I've told them what I wanted in a kickoff meeting, and we regularly spoke together.
Pros :
- I was impressed with their outstanding communication. Many customers visit the website; the traffic is high.
Cons :
- Everything was fine. We had regularly meetings per week. They are good.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Feb 20, 2022
Thank you so much for your such nice compliments. Your feedback is inspired us to deliver more quality services.
Best company in Bangladesh for making mobile games, apps, and web syste,
Tahsina Zannat
11 months ago
They are the best company I have come to know specially on mobile games. I have played their mobile games those are really great and fantastic work. Quality of graphics is the best. I came to know one of their game designer mohaimin, such a generous person. Their mobile application works are good too.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Nov 11, 2021
We're glad that you like our mobile games. Thank you so much for your nice words.
Their mindset and motivation impressed us. They are an EXCELLENT vendor to work with!
Imtiaz Amin
3 months ago
We have decided to program a new website based on our know-how based on React technology. Concentrated on major processes, we tackled them sprint by sprint to provide all worked fine together.
Pros :
- Their mindset and motivation impressed us. We based on ZOOM which worked seamlessly. Daily communication with developers, weekly project calls.
Cons :
- Everything was fine. Concentrated on major processes, we tackled them sprint by sprint to provide all worked fine together.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Feb 20, 2022
So thankful to you for your valuable feedback. Your feedback encourages us.
Very relatable, expert and they did what they said they would.
Stephan van Wijk
Founder & Managing Director at Radical Thinking
5 months ago
They are very hands-on with everything that is needed. The Team was very accommodating from scriptwriting, storyboard, and edit processes, and I didn't have to repeat myself endless times. Just said what I wanted once - and they got it.
Pros :
- Their project manager Mr. Dipu was a great communicator and very hands-on with everything that was needed.
Cons :
- No objections. I don't think so. They are flexible. Great to work.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Nov 24, 2021
We're overwhelmed by your review. Thank you so much for collaborating with us.
Build a News Portal Mobile App for Kolkata TV. They kept trust with us..
Jahid Shekh
Head of IT at at Kolkata TV Bangladesh Bureau
5 months ago
Our main objective was to build a news portal mobile app. We developed the app on both android, IOS. We used Flutter and Backend in Laravel for the app. They had a kick off meeting initially and every week we used to schedule calls and discuss the project's progress.Their skilled developers built our application in such a way that we needed. The project manager and salesperson replied promptly. They responded whenever I needed it. They kept trust with us..
Pros :
- Their skilled developers built our application in such a way that we needed. The project manager and salesperson replied promptly.
Cons :
- All work up to this point has been excellent! We definitely hope to have a long-term relationship with Riseup Labs.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Dec 2, 2021
We're very delighted to work with you and it's a pleasure that you're satisfied with our services. Thank you so much for collaborating with us and keeping faith in us.
They were supportive, very helpful, and patient with my naivety.
Rasel Ahmmed Bappi
Senior Software Engineer Team Lead at PlacoVU Consulting, Inc.
2 months ago
Riseup Labs developed my android app. At the start of development, their team supported the planning process. They were supportive and patient with my naivety; their team was never short with me or made me feel stupid.They had great communication.
Pros :
- They were supportive, very helpful, and patient with my naivety.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Feb 27, 2022
Thank you so much for your encouraging review.
Executive Interview
Ershadul Hoque
CEO & Founder, Riseup Labs
Please introduce your company and give a brief about your role within the organization.
Riseup Labs is an ISO certified leading technology solution and service provider company in Bangladesh, focusing mostly on the Web, Mobile, XR, and Simulator technologies. We design and develop intelligent, innovative and sustainable web systems, mobile apps, games, and interactive entertainment experiences on multiple platforms. We have been in business since 2009 and have become major creators and publishers in the market by releasing many successful products. Also, become a trusted partner by delivering customized solutions and services to brands like UNICEF Bangladesh, Unicef HQ, Unicef Italy, Robi Axiata Limited, BBC Media Action, Government of Bangladesh and Information and Communication Technology (ICT) Division. We also have international clients from different countries, like - USA, Canada, UK, Australia, Belarus & Israel.
My role in the organization is to make sure everyone is on the right path and moving towards the organization goals in the right way. I do regular weekly meetings and monthly progress meetings with different team leads. In those meetings I try to give solutions to the problems everyone is facing and progress they’re making for each project. Besides that, I also find time to meet our recurring clients periodically and try to understand their pain points and opinions about the services they’re getting from Riseup Labs.
My role in the organization is to make sure everyone is on the right path and moving towards the organization goals in the right way. I do regular weekly meetings and monthly progress meetings with different team leads. In those meetings I try to give solutions to the problems everyone is facing and progress they’re making for each project. Besides that, I also find time to meet our recurring clients periodically and try to understand their pain points and opinions about the services they’re getting from Riseup Labs.
What is the story behind starting this company?
Back in 2009 my initial plan was to open a game development startup. Being inspired by the release of iPhone & iPod by Apple, it was my intention to take the early advantage of the Apple app store platform and create casual games for the iOS users. We started with a small team of a few developers and artists. Everyone was very new to this platform and super excited to create some amazing experience for the iOS users. First game we made for iOS was ‘Tap Tap Ants’ and this game was downloaded more than 15 million times. We had great success from the beginning and we have released many successful games after that. After 2 years, we also started releasing mobile apps in utility, productivity and entertainment categories. Both the Apple app store and Google play store became crowded within a few years and it became very hard to become successful by publishing mobile apps and games. From then we started focusing on giving service in B2B. And it didn’t take long for us to also start getting success in B2B, within a few years we became one of the trusted sources for many companies.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We have 2 models - project basis and resource hiring. Clients can give us the whole project by fixing a budget based on the scope of that project. On the other hand, if a client wants, they can hire resources on a monthly or daily basis to work for their project. Both have pros and cons. When clients give us a whole project within a fixed budget, there is no scope to bring major changes in the project while developing. We have to fix almost everyone during the initial research phase and we can’t change much when we start developing since we have a fixed budget and timeline on hand. But when clients hire resources, they have every opportunity to make changes and control project development by themselves. This can increase their development cost but on the other hand give flexibility to develop a great product.
How does your company differentiate itself from the competition?
Mostly we’re different from others in the following areas: we’re customer obsessed, we always try innovation, we think long term and try to bring excellence in the operation. When we start a project, we always work like this is our own product. We try to own it during the development phase. This really helps us to bring the best from everyone and give clients extra and more than their requirement within their budget. Making long term relationships with our clients is one of the core in our team. We never go for short term profit. We have 4 core values as follows:
● Customer Obsession: Quality, Honesty, Commitment to Customers
● Eagerness to Invent: Innovation, Growth/Personal Development, Courage
● Long Term Thinking: Proactivity, Diversity, Impact, Transparency, Trust
● Operation Excellence: Professionalism, Teamwork, Fun, Simplicity, Collaboration, Ownership
● Eagerness to Invent: Innovation, Growth/Personal Development, Courage
● Long Term Thinking: Proactivity, Diversity, Impact, Transparency, Trust
● Operation Excellence: Professionalism, Teamwork, Fun, Simplicity, Collaboration, Ownership
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We’re mostly serving the UN, NGO, Government, telco, health, ecommerce, education, and entertainment industries. But we’re not limited to these and open to any industry where we have the capability to contribute. Most of our customers are repetitive, around 80% of them are repetitive and that is because of our core values. We never found a client who marked us as a bad service provider. Most of them come back to us for upgrades and new projects. Sometimes they work as an evangelist of Riseup Labs and bring new customers for us.
Please share some of the services that you offer for which clients approach you the most for?
There are many services we offer to our clients. But clients approach mostly for app development and game development service. We have a huge history of success in the game and app industry and because of that reputation we usually get lots of clients. Also we rank well in google search for related keywords for these services, that's why we used to get organic leads from Google a lot. But recently after the pandemic, we have started getting a lot of approaches for web-based solutions, specially in ecommerce, elearning and ehealth industry.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We have a very high customer satisfaction rate. We always survey our clients after a delivery or when a project is completed. Based on that report we evaluate everyone who had worked on that project. That’s why everyone in the team tries to give their best while developing the project and to meet client satisfaction.
To care for clients' needs and requirements, we always try to be very friendly with our clients. We give them scopes to define their requirements. We also give them scope to give us change requests. We communicate with our clients very regularly and frequently to show our progress. We’re available in most of the online communication tools. We always try to listen to our clients' pain points and try to give them a solution which best fits their needs. All of these create a confidence level and level of trust in our clients, which motivates them to stick with us for more and more projects.
To care for clients' needs and requirements, we always try to be very friendly with our clients. We give them scopes to define their requirements. We also give them scope to give us change requests. We communicate with our clients very regularly and frequently to show our progress. We’re available in most of the online communication tools. We always try to listen to our clients' pain points and try to give them a solution which best fits their needs. All of these create a confidence level and level of trust in our clients, which motivates them to stick with us for more and more projects.
What kind of support system do you offer to your clients for catering to their queries and issues?
We offer 24 hours / 7 days customer service to our clients. We know how important it is to be available when our clients are looking for us to solve an issue or even to add a new feature in the shortest possible time. We’re always ready to work hard to add more values for our clients. We have a dedicated support team who took care of multiple channels where we used to get support responses from our clients. We always try to solve an issue immediately. If we can’t solve an issue immediately for technical reasons, we always keep communicating with our clients until we solve that issue.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We’re very flexible on the billing issue. We really give complete options to our customers. They can pay per feature, pay per milestone/phases/versions, pay per month, fixed cost, or pay in advance or pay at the end. We don’t force anything on the client. We discuss and decide mutually. But sometimes for large projects we try to get an advance at the beginning before committing. Similarly, we try to do the same for the clients with whom we’re working for the first time. Otherwise we’re very flexible and give clients every opportunity to design the billing structure.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes, we take lots of projects which just meet our basic budget requirement. We don’t have any fixed minimum budget requirement but based on the project scope, we calculate the minimum budget we require to develop that project. Then we try to get that project with additional profit. But sometimes we don’t get what we were looking for. And sometimes we try to get a project even with minimum budget requirements. Mostly we make this decision when we want to improve our portfolio in that specific industry or we have a target to develop a similar product for the larger market.
What is the price range (min and max) of the projects that you catered to in 2020?
This really depends on clients and type of requirements. Average project price range in 2020 was around USD 30,000. We had a few small projects that we normally do to strengthen our portfolio quality and gain experience. We normally don’t want to make good profit from those projects. On the other hand, we also had a few large projects that worked like fuel for the company and helped us to invest more to develop our own products for different platforms. This is one of our goals to develop sustainable SaaS products for the future which will help the company to depend less on the clients projects and be more like a product based company rather than only a service based company.
Where do you see your company in the next 10 years?
One of our goals is to establish SaaS based own products for the market. So that we can serve more clients with less effort and develop ourselves more like a product based company rather than only a service based company. We like to develop products which will solve problems for most of the businesses. In that way, we can resell the same products to many clients directly without or with required customization. Selling products to more clients means solving more problems for more people and making a better world. We have already started our SaaS based product development journey. We are focusing on developing apps/plugins/extensions for Shopify, Bigcommerce, Wordpress and Magento platforms to solve many problems ecommerce business owners are facing right now. We believe to serve 20 million+ ecommerce store owners better than ever before by creating better products for them.
Team Members
MD CHHAFRUL ALAM KHAN
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