Riseup Labs
A technology solution & service provider company.Overview
< $25/hr
50 - 249
2009
Riseup Labs is a leading technology solution and service provider company focusing mostly on Web, Mobile, XR and Simulator technologies. We design & develop intelligent, innovative and sustainable Web Systems, Mobile Apps, Games and Interactive entertainment experiences on multiple platforms. We’ve been in business since 2009 and have become a major creator and publisher in the market by releasing many successful products and become a trusted partner by deliver
Riseup Labs is a leading technology solution and service provider company focusing mostly on Web, Mobile, XR and Simulator technologies. We design & develop intelligent, innovative and sustainable Web Systems, Mobile Apps, Games and Interactive entertainment experiences on multiple platforms. We’ve been in business since 2009 and have become a major creator and publisher in the market by releasing many successful products and become a trusted partner by delivering customized solutions and services to brands like UNICEF, Robi Axiata Limited, BBC Action Media, MOWCA and ICT Division.
We have started our journey with the success of Tap Tap Ants, that has millions of downloads in the App Store and received a top ranking position in all over the world. We developed UNICEF’s 'Meena Game' for Child Rights, 'Fun Basket' game for BBC Media Action for Adolescents’ Life Skill Based Education (LSBE) awareness. We also developed ‘Treasure Wars’ game, a real-time multiplayer battle royale game for Robi Axiata Ltd. Besides these, Highway Chase, Rooftop Frenzy, Brain Boss, iWarehouse, Bubble Attack and Shoot the Monkey are few other games in our rapidly expanding portfolio to lead the mobile game industry in Bangladesh.
We have developed “১৯৫২” app, history-based educational Augmented Reality (AR) app on Language Movement of 21st February of 1952. Riseup Labs has developed a VR experience based on the historic 7th March speech of Bangabandhu Sheikh Mujibur Rahman on 1971 at the Racecourse Ground.
As a Long-Term Agreement (LTA) partner of UNICEF Bangladesh, Riseup Labs has developed & still working on many projects: Digital Platform for Adolescents’, Meena Media Award Online Management System, UNICEF Volunteer Registration & Management System and Meena 2 Game for Newborn Care.
Key Clients
- UNICEF Bangladesh
- BBC Action Media
- Robi Axiata Limited
- ICT Division Bangladesh
- Bangladesh Computer Council (BCC)
Certifications
Bangladesh
Riseup Labs
B6-B7, Plot-35, Sonargaon Janapath Road, Sector-07, Uttara, Dhaka, Dhaka 1230
880-175-974-7387
Focus Area
Service Focus
- Game Development
Client Focus
- Small Business(< $10M)
Industries Focus
- Information Technology
- Banking
- Business Services
- Consumer Products
- Designing
- E-commerce
- Education
- Enterprise
- Financial & Payments
- Gaming
- Government
- Insurance
- NGOs
- Productivity
- Other
Customer Reviews
5.0
(22 Reviews)
Riseup Labs provides a clear discovery call to understand client requirements
Promi Nahid
10 months ago
Riseup Labs developed a website for our company, which helped us articulate our vision for the platform including the look, feel, and functionalities. Their team also helped us to advise our company on best practices. They ensured the website was scalable, Their team performed all the technical work—front and backend. They managed product launch, handling administrative tasks to guarantee the process went smoothly.
Our project with Riseup Labs was to develop 3D Character & Props Development for a project. For us, the project has been done with good quality. All of our expectations have been fulfilled. The majority of the time, the developing team of Riseup Labs tried to drive me in the correct direction and helped me to make a good choice in building the app in comparison to the market.
Our project with Riseup Labs was to develop 3D Character & Props Development for a project. For us, the project has been done with good quality. All of our expectations have been fulfilled. The majority of the time, the developing team of Riseup Labs tried to drive me in the correct direction and helped me to make a good choice in building the app in comparison to the market.
What is it about the company that you appreciate the most?
Rise Up Lab is one of the top web development company in Bangladesh. I am a big fan of their high skill level, and willingness to help.
What was it about the company that you didn't like which they should do better?
No, everything ran smoothly.
Project Details
Game Development
$0 to $10000
COMPANY RESPONSE
Riseup Labs
Nov 14, 2021
The way you describe the facts about Riseup Labs and give your feedback, that's really means a lot. We're overwhelmed by your review. Thank you so much. Hope you'll collaborate with us again.
Riseup Labs is a Trusted Partner with a can do attitude.
Asif Rahman
FounderFounder at Digital Marketing Agency
2 months ago
One of the key reasons we chose Riseup Labs is their willingness to work with start-ups, their dedication to understand the client needs, their collaboration in coming up with a solution and most importantly their can-do attitude. This hasn't changed for once as the project has had its ups and downs. We have solved complex issues, worked through challenges and celebrated wins along the way. A true sign of a good partner.
Pros :
- Since a corporate entity owns us, most providers didn’t know how to approach us as a startup. Several couldn’t prove their capacity to follow our pref
- One of the key reasons we chose Riseup Labs is their willingness to work with start-ups, their dedication to understand the client needs, their collab
Cons :
- No, I can’t think of anything. We are satisfied about their work.
Project Details
Web Development for a Insurance Company
Game Development
$10001 to $50000
Completed
We wanted to execute a rapid launch for our first web product—a tough goal for the insurance industry. We hired Riseup Labs to function as part of our lean startup team. Riseup Labs developed the website. They built the marketing side, UI, purchase flow, and backend data repository. The team also designed the site.
COMPANY RESPONSE
Riseup Labs
Mar 27, 2022
Collaborated with you, was a great experience. Thank you so much for your valuable and cordial feedback.
The team at Riseup Labs is great at their client-facing side by their communication skills
T
Tazul Islam
Co-Founder & CTO at at FKS Professionlas
6 months ago
Riseup Labs has a fantastic UX/UI team, which means a lot when you are a bootstrap startup. They are very quick to understand our design sensibilities and also proactively come up with a lot of suggestions to improve the design as well as improve the overall user journey so that we could have a better and seamless experience for our candidates as well as for companies that are using our platforms. The developer quickly understands the team. I am very happy with my experience with them. We couldn’t have done this without the support of Riseup Labs.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Nov 14, 2021
Thank you so much for appreciating our communication skill and helping nature of our developers. We're so delighted that you're happy about our services.
Professional 2D/3D animation company
D
Dip Sarkar
10 months ago
I'm so happy to work with you guys! You have created an awesome 2D Character animation for our company that I really love! They started sketching all the characters from scratch. After I agreed on the sketching they started colouring the storyboard, then the animation. I was reviewing and suggesting editing back and forth! They were so helpful to fulfil my needs. They really helped me make my promotion video as I want and Like it! The next video 100% they are gonna make it!
Project Details
Game Development
$0 to $10000
COMPANY RESPONSE
Riseup Labs
Nov 14, 2021
We're glad to know that we met all the expectations of yours and you loved our services. We're so thankful to you.
Build a News Portal Mobile App for Kolkata TV. They kept trust with us..
Jahid Shekh
Head of IT at at Kolkata TV Bangladesh Bureau
5 months ago
Our main objective was to build a news portal mobile app. We developed the app on both android, IOS. We used Flutter and Backend in Laravel for the app. They had a kick off meeting initially and every week we used to schedule calls and discuss the project's progress.Their skilled developers built our application in such a way that we needed. The project manager and salesperson replied promptly. They responded whenever I needed it. They kept trust with us..
Pros :
- Their skilled developers built our application in such a way that we needed. The project manager and salesperson replied promptly.
Cons :
- All work up to this point has been excellent! We definitely hope to have a long-term relationship with Riseup Labs.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Dec 2, 2021
We're very delighted to work with you and it's a pleasure that you're satisfied with our services. Thank you so much for collaborating with us and keeping faith in us.
Riseup Labs is that they have experience with augmented reality apps.
M
Mathew Adams
10 months ago
I contacted more than 20 app development companies but they were not responsive, not confident, and had zero knowledge on augmented reality app development. I then contacted Riseup Labs, and they really gave me good information, support, and even more ideas to improve my app and complete the idea. The best reason to choose Riseup Labs is that they have experience with augmented reality apps.
What is it about the company that you appreciate the most?
I contacted more than 20 app development companies but they were not responsive, not confident, and had zero knowledge on augmented reality app development. I then contacted Riseup Labs, and they really gave me good information, support, and even more ideas to improve my app and complete the idea. The best reason to choose Riseup Labs is that they have experience with augmented reality apps.
Project Details
Game Development
$10001 to $50000
COMPANY RESPONSE
Riseup Labs
Nov 14, 2021
We're so delighted by your review. The way you mentioned about services and experiences, that's really appreciable. Thank you so much.
They really are a pleasure to work with, their responsiveness is outstanding.
R
Rabiul Ahasan Rupu
Territory Officer at Nagad
1 month ago
They not only delivered on what they promised on time and budget, but they also communicated the technical aspects of the project in a way that we
Tell us all about your experience:
They not only delivered on what they promised on time and budget, but they also communicated the technical aspects of the project in a way that we could understand.
Tell us all about your experience:
They not only delivered on what they promised on time and budget, but they also communicated the technical aspects of the project in a way that we could understand.
Pros :
- Enjoy a good work environment. Be taken into account as an employee
Cons :
- To work towards something meaningful Values that shape the company
- Offer a good service or a quality product Values that shape the company
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Mar 31, 2022
Thank you so much for your review. It was a great experience to collaborate with you.
Riseup Labs is good at 3D Character & Props Development.
A
Abu bakkar Siddiq
First Sr. Deputy Assistant Director at at Walton High-Tech Corporation Ltd.
6 months ago
Our project with Riseup Labs was to develop 3D Character & Props Development for a project. For us, the project has been done with good quality. All of our expectations have been fulfilled. The majority of the time, the developing team of Riseup Labs tried to drive me in the correct direction and helped me to make a good choice in building the app in comparison to the market.
Project Details
Game Development
COMPANY RESPONSE
Riseup Labs
Nov 14, 2021
We're glad that we had fulfilled your expectations regarding the app. Thank you so much for the appreciation and recommendation.
The team has always done a great job on estimating timelines.
T
Tanvir Rahman Prince
Software Engineer at Dream71
6 months ago
Riseup Labs provides better communication than other agencies. As well, they’re more flexible when working with an integrated team. Other providers prefer to have a completely separate scope rather than working with our engineers.
Pros :
- They excelled in project management and often exceeded their deadlines.
Cons :
- I had no issues with them. They were very responsive and executed to what I had hoped and expected.
Project Details
WordPress Dev for Health Benefits Company
Game Development
$0 to $10000
Completed
Riseup Labs built our new website on WordPress. Their team created the overall design and highlighted the modules present on the website for us to reuse as we continue to evolve. Another major deliverable was the website itself. Their team included a few engineers who created a new template for us.
COMPANY RESPONSE
Riseup Labs
Nov 11, 2021
Hi Mr. Tanvir Rahman Prince!
We are happy about your positive feedback. Thank you so much!
We are happy about your positive feedback. Thank you so much!
Executive Interview
Ershadul Hoque
CEO & Founder, Riseup Labs
Please introduce your company and give a brief about your role within the organization.
Riseup Labs is an ISO certified leading technology solution and service provider company in Bangladesh, focusing mostly on the Web, Mobile, XR, and Simulator technologies. We design and develop intelligent, innovative and sustainable web systems, mobile apps, games, and interactive entertainment experiences on multiple platforms. We have been in business since 2009 and have become major creators and publishers in the market by releasing many successful products. Also, become a trusted partner by delivering customized solutions and services to brands like UNICEF Bangladesh, Unicef HQ, Unicef Italy, Robi Axiata Limited, BBC Media Action, Government of Bangladesh and Information and Communication Technology (ICT) Division. We also have international clients from different countries, like - USA, Canada, UK, Australia, Belarus & Israel.
My role in the organization is to make sure everyone is on the right path and moving towards the organization goals in the right way. I do regular weekly meetings and monthly progress meetings with different team leads. In those meetings I try to give solutions to the problems everyone is facing and progress they’re making for each project. Besides that, I also find time to meet our recurring clients periodically and try to understand their pain points and opinions about the services they’re getting from Riseup Labs.
My role in the organization is to make sure everyone is on the right path and moving towards the organization goals in the right way. I do regular weekly meetings and monthly progress meetings with different team leads. In those meetings I try to give solutions to the problems everyone is facing and progress they’re making for each project. Besides that, I also find time to meet our recurring clients periodically and try to understand their pain points and opinions about the services they’re getting from Riseup Labs.
What is the story behind starting this company?
Back in 2009 my initial plan was to open a game development startup. Being inspired by the release of iPhone & iPod by Apple, it was my intention to take the early advantage of the Apple app store platform and create casual games for the iOS users. We started with a small team of a few developers and artists. Everyone was very new to this platform and super excited to create some amazing experience for the iOS users. First game we made for iOS was ‘Tap Tap Ants’ and this game was downloaded more than 15 million times. We had great success from the beginning and we have released many successful games after that. After 2 years, we also started releasing mobile apps in utility, productivity and entertainment categories. Both the Apple app store and Google play store became crowded within a few years and it became very hard to become successful by publishing mobile apps and games. From then we started focusing on giving service in B2B. And it didn’t take long for us to also start getting success in B2B, within a few years we became one of the trusted sources for many companies.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We have 2 models - project basis and resource hiring. Clients can give us the whole project by fixing a budget based on the scope of that project. On the other hand, if a client wants, they can hire resources on a monthly or daily basis to work for their project. Both have pros and cons. When clients give us a whole project within a fixed budget, there is no scope to bring major changes in the project while developing. We have to fix almost everyone during the initial research phase and we can’t change much when we start developing since we have a fixed budget and timeline on hand. But when clients hire resources, they have every opportunity to make changes and control project development by themselves. This can increase their development cost but on the other hand give flexibility to develop a great product.
How does your company differentiate itself from the competition?
Mostly we’re different from others in the following areas: we’re customer obsessed, we always try innovation, we think long term and try to bring excellence in the operation. When we start a project, we always work like this is our own product. We try to own it during the development phase. This really helps us to bring the best from everyone and give clients extra and more than their requirement within their budget. Making long term relationships with our clients is one of the core in our team. We never go for short term profit. We have 4 core values as follows:
● Customer Obsession: Quality, Honesty, Commitment to Customers
● Eagerness to Invent: Innovation, Growth/Personal Development, Courage
● Long Term Thinking: Proactivity, Diversity, Impact, Transparency, Trust
● Operation Excellence: Professionalism, Teamwork, Fun, Simplicity, Collaboration, Ownership
● Eagerness to Invent: Innovation, Growth/Personal Development, Courage
● Long Term Thinking: Proactivity, Diversity, Impact, Transparency, Trust
● Operation Excellence: Professionalism, Teamwork, Fun, Simplicity, Collaboration, Ownership
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We’re mostly serving the UN, NGO, Government, telco, health, ecommerce, education, and entertainment industries. But we’re not limited to these and open to any industry where we have the capability to contribute. Most of our customers are repetitive, around 80% of them are repetitive and that is because of our core values. We never found a client who marked us as a bad service provider. Most of them come back to us for upgrades and new projects. Sometimes they work as an evangelist of Riseup Labs and bring new customers for us.
Please share some of the services that you offer for which clients approach you the most for?
There are many services we offer to our clients. But clients approach mostly for app development and game development service. We have a huge history of success in the game and app industry and because of that reputation we usually get lots of clients. Also we rank well in google search for related keywords for these services, that's why we used to get organic leads from Google a lot. But recently after the pandemic, we have started getting a lot of approaches for web-based solutions, specially in ecommerce, elearning and ehealth industry.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We have a very high customer satisfaction rate. We always survey our clients after a delivery or when a project is completed. Based on that report we evaluate everyone who had worked on that project. That’s why everyone in the team tries to give their best while developing the project and to meet client satisfaction.
To care for clients' needs and requirements, we always try to be very friendly with our clients. We give them scopes to define their requirements. We also give them scope to give us change requests. We communicate with our clients very regularly and frequently to show our progress. We’re available in most of the online communication tools. We always try to listen to our clients' pain points and try to give them a solution which best fits their needs. All of these create a confidence level and level of trust in our clients, which motivates them to stick with us for more and more projects.
To care for clients' needs and requirements, we always try to be very friendly with our clients. We give them scopes to define their requirements. We also give them scope to give us change requests. We communicate with our clients very regularly and frequently to show our progress. We’re available in most of the online communication tools. We always try to listen to our clients' pain points and try to give them a solution which best fits their needs. All of these create a confidence level and level of trust in our clients, which motivates them to stick with us for more and more projects.
What kind of support system do you offer to your clients for catering to their queries and issues?
We offer 24 hours / 7 days customer service to our clients. We know how important it is to be available when our clients are looking for us to solve an issue or even to add a new feature in the shortest possible time. We’re always ready to work hard to add more values for our clients. We have a dedicated support team who took care of multiple channels where we used to get support responses from our clients. We always try to solve an issue immediately. If we can’t solve an issue immediately for technical reasons, we always keep communicating with our clients until we solve that issue.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We’re very flexible on the billing issue. We really give complete options to our customers. They can pay per feature, pay per milestone/phases/versions, pay per month, fixed cost, or pay in advance or pay at the end. We don’t force anything on the client. We discuss and decide mutually. But sometimes for large projects we try to get an advance at the beginning before committing. Similarly, we try to do the same for the clients with whom we’re working for the first time. Otherwise we’re very flexible and give clients every opportunity to design the billing structure.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Yes, we take lots of projects which just meet our basic budget requirement. We don’t have any fixed minimum budget requirement but based on the project scope, we calculate the minimum budget we require to develop that project. Then we try to get that project with additional profit. But sometimes we don’t get what we were looking for. And sometimes we try to get a project even with minimum budget requirements. Mostly we make this decision when we want to improve our portfolio in that specific industry or we have a target to develop a similar product for the larger market.
What is the price range (min and max) of the projects that you catered to in 2020?
This really depends on clients and type of requirements. Average project price range in 2020 was around USD 30,000. We had a few small projects that we normally do to strengthen our portfolio quality and gain experience. We normally don’t want to make good profit from those projects. On the other hand, we also had a few large projects that worked like fuel for the company and helped us to invest more to develop our own products for different platforms. This is one of our goals to develop sustainable SaaS products for the future which will help the company to depend less on the clients projects and be more like a product based company rather than only a service based company.
Where do you see your company in the next 10 years?
One of our goals is to establish SaaS based own products for the market. So that we can serve more clients with less effort and develop ourselves more like a product based company rather than only a service based company. We like to develop products which will solve problems for most of the businesses. In that way, we can resell the same products to many clients directly without or with required customization. Selling products to more clients means solving more problems for more people and making a better world. We have already started our SaaS based product development journey. We are focusing on developing apps/plugins/extensions for Shopify, Bigcommerce, Wordpress and Magento platforms to solve many problems ecommerce business owners are facing right now. We believe to serve 20 million+ ecommerce store owners better than ever before by creating better products for them.
Team Members
MD CHHAFRUL ALAM KHAN
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