SaM Solutions

CUSTOMER PROFILE

The client is a large children's fashion retailer. The company provides a wide range of clothing, toys, and accessories via an extensive network of retail shops and their large-scale eCommerce website.

CHALLENGE

The customer used an outdated eCommerce platform that lacked system flexibility and failed to provide robust performance levels. The customer required a scalable and cost-efficient eCommerce platform to support large amounts of daily transactions, robust data processing functionality, and a customizable customer experience.

Project Requirements:

• Streamlined management of large datasets in the client's online product directory, retail stores, customer service functions, and in-store/online promotions.
• Data storage and its transfer from the client's old system.
• Personalized marketing capabilities including custom campaigns, promotions, and specialized multichannel content.
• A variety of technological functionalities for customer interaction management, such as pick-ups, deliveries, partial refunds and compensations.
• Total integration with other systems and services such as SAP ERP, payment functionality, loyalty systems, product recommendations, intelligent/AI-based marketing, and logistics.
• In-depth user behavior tracking
• Detailed data reporting and analytics

SOLUTION

To empower efficient retail sales, the SaM Solutions team decided on an omnichannel SAP C/4HANA for the development of a comprehensive eCommerce platform.

Our team performed a full range of activities to adjust an out-of-the-box SAP solution to the customer's requirements, which includes the following:

• The deployment of an out-of-the-box solution
•  Fine-tuning and customization of the solution
• The development of a responsive web design
• Integration with other systems the customer uses
• Quality assurance
• On-going maintenance and support

The updated solution that the SaM Solutions team developed features the following functionalities:

• Product catalog control panel
• Customized mapping of product categories
• High-quality search and navigation capabilities based on Apache Solr
• Easy-to-use ordering system and streamlined payment process
• Customizable promotions and cross-selling capabilities
• Order management system
• Call center management system
• Cost and delivery time calculation module for enhanced UX
• Reporting system

TECHNOLOGIES

• Hybris 5.4
• Java 7
• Spring 3 (Core, MVC, Security, Integration)
• HTML
• CSS
• JSP
• JSTL
• jQuery
• AJAX
• JSON
• Axis 2
• DataBase (Oracle 11, MySQL 5, HSQLDB)
• Jenkins
• Git
• Ant 1.9
• Jira
• Confluence
• IntelliJ IDEA

SUCCESS

• The cooperation with SaM Solutions allowed the customer to rely its business on an efficient and highly scalable platform that integrates eCommerce and website functionality.
• SaM Solutions successfully delivered all of the project requirements to the customer, resulting in a highly efficient and scalable eCommerce platform built using SAP.
• This advanced system allows the major retail chain to increase sales while providing greater control over content management, product management, as well as data and order management.