Shockoe

Dominion Energy, 36% Increase YoY of Monthly Active Users

Dominion Energy asked a dozen mobile service design companies to submit big ideas for their first customer mobile app with a simple brief: “What If?” Shockoe turned the brief on its head, asking, “What’s Next?”

Making the Best of a Bad Situation​
“Getting updates would be nice. I don’t want a call. I don’t usually pick up numbers I don’t recognize anyway.”
– Amber, Residential Customer.

We found that Dominion customers desired answers to four main questions during an outage:

Am I prepared?
Do I need to call?
Who else is impacted?
Where can I go?

Instantly Answering Your Most Pressing Questions​

• Am I Prepared? Do you know what to do now that you’re out of power? How long are you prepared to go without power in your home until you need more supplies?
• Do I Need to Call? The times of waiting on hold are over. Customers can now reach into their pockets and report an outage with just a few taps.
• Who else is impacted? Knowing how many people in your area are without power can help predict how long an outage will last.
• Where Can I Go? For the first time in a utility app, users can quickly find the nearest restaurants, gas stations, and lodging that still have power.
• Is My Power Restored? When users report an outage, they can choose to receive notifications when their power is expected to be restored and/or when it is fully restored.

Did We Have to Blow Up the Back to Build a Beautiful Front?​

Nope. Dominion Energy clarified that we had to rely on their current web services and architecture, which wasn’t a problem. We used various tools to ensure seamless integration and an elegant user experience.​

The Challenge: Enhancing Attendee Experiences for 400+ Annual Events​

What if every attendee could build their event experience tailored to their professional roles, work projects, interests, and time availability?

Brand Innovators organizes and hosts over 400 engaging and exciting events and experiences annually. These range from smaller regional conferences to events span several days across multiple locations. Historically, they utilized their website and printed programs for attendees to reference as they planned their event participation. However, as the number of events and attendees grew, this approach became inefficient, and the staff had to spend more time on-site answering questions.

The Brand Innovators team knew it was time to reimagine their event management strategy to ensure attendees maximized their time and engagement and got the most value from these events.

The Vision: Personalized Event Experiences, Driven by AI​

What if every attendee could build their event experience tailored to their professional roles, work projects, interests, and time availability? Shockoe embraced this vision and, working closely with Brand Innovators, set out to develop a mobile app that lets the attendees focus on the content and networking opportunities. While event agendas and speaker and sponsor information were basic requirements, Shockoe’s team impacted the mobile experience by using advanced AI to generate tailored schedules for speakers and conference tracks for the attendees.

The Execution: Rapid and More Intuitive Development​

Shockoe’s team took this opportunity to integrate cutting-edge AI for in-app personalization and streamline and optimize the app development process itself, pushing the limits of speed and efficiency. Using a new development strategy and framework that combines the power of AI with modular components, Shockoe cut the app development process by nearly half while maintaining its high-quality standards.

(Virtual) Quality Assurance​

Flagging manufacturer defects can range from chips and dents to sap and staining. Existing procedures required installers to carry a stack of labeled transparencies to document the defect, making AR an enticing solution for both manufacturers and installers.

Pioneering a Tool​

Shockoe developers pushed the limits of a powerful new technology, ARKit. Our designers left no stone unturned, shadowing installers to understand better how the app would be used and ensure it would drive operational efficiencies. ​

End-to-End Solution​

AR now grants installers greater precision and efficiency in assessing ‘out of spec’ defects. Information is immediately relayed to the manufacturer to help improve production, assembly, transportation, and installation processes. ​

Shockoe conducted a current-state mobile assessment while also doing rounds of consumer interviews to understand Amex’s productivity issues.​
Internal stakeholders at American Express were requesting a large number of custom productivity apps, which resulted in a significant production backlog. They turned to Shockoe to meet existing app demands while also planning for the production of future apps and emerging technologies (voice, connected devices, and others).​

The resulting documentation identified key design and dev areas to target for improvement while also outlining how we planned to inform/educate the organization on the changes.

Building the Plane While Flying It​

For an initiative of this size, we had to tackle the production backlog while setting up new processes to improve mobile delivery. The result was a set of standards that have been adopted up and down the entire organization:

A Mobile Playbook to consolidate and communicate standards, procedures, and best practices
An App Roadmap for developing critical, secure apps required by the business
An Idea Generator to spur innovation and evolve Amex from a reactive to a proactive developmental state
Reserve a Room (or Desk) in Arizona. From Japan.

It sounds simple enough, but helping employees jetting across a dozen time zones book rooms and desks can be a bear. One of a number of Shockoe’s outputs, the AMEX Reserve gives a very mobile workforce the utility they needed to get their work done more efficiently. It remains the most-used internal app at AMEX.

Shockoe created a cross platform mobile app for world’s largest brewing company that provided a richer tour experience, drove higher attendance at the St. Louis Biergarten, integrated with Beacons for Tour Specific Augmentation and included food and beer pairing suggestions for post tour information.

Shockoe utilized Appcelerator to create a cross-platform response app that provides quick access to help at the press of a button for Philips Lifeline.

Shockoe worked with the technology team at Valacta and CanWest DHI to build a cross platform solution deployed on Android and iOS that allows online and offline access to herd and cow analytics as well as dairy specific data points allowing staff to better manage on-site decisions.

Shockoe worked with 21st Century (part of the Farmers Insurance Group) to create a mobile app that gives 21st Century Insurance customers easy access to managing their account and paying their bills.

SmileDrive is a seamless social driving app that operates in the background when you drive. When Bluetooth is enabled, SmileDrive will automatically detect when your drives begin and end, and record your entire trip. This app has the ability to share details about your trip, including photos taken, within your social network and Google+. Shockoe created an app that can work as the group historian while everyone else in the car has fun on the open road.

Shockoe solved customer’s growing digital expectations for one of the largest grocers in the US by creating an app that allows them quickly find stores, apply offers/discounts, create shopping lists, as well as track receipts, Store Rewards, and Fuel Perks.

J.B. Hunt turned to Shockoe to use our Appcelerator Platform and UX/UI expertise and help with their intuitive transportation management system. Shippers and carriers have access to business critical information in an easy-to-use interface.

Shockoe shaped the connected enterprise vision by setting up a central API Management solution we have been able to connect apps and move into Watches, Wearables, IOT, and data collection devices. Shockoe created solutions that support all areas of the Warehouse Management Process. 

Shockoe enabled VACU's users to manage their credit cards in the application.

Shockoe delivered ONEOK’s OpsWork application which allows employees to manage work orders at various plant locations, in real time. We revised the design to be user-friendly and made data handling more robust and less prone to human error. This iPad app streamlined ONEOK’s workflow, minimizing time and money spent inputting information.

Caribou was looking to strengthen its customer digital experience without impacting the atmosphere customers came to expect at their stores. Shockoe is working with the coffee shop to continue to evolve its mobile and digital presence. Shockoe continuously rebuilds and releases new enhancements resulting in increased user ratings and usage of the app. This has set the stage for other digital solutions innovations that increase the customer’s engagement with the brand and overall coffee shop experience. As a result of this partnership, we have managed to take the app from a 1-2 star app to a 4.5 star app - Customers are more satisfied with the performance and utility of the application inside and outside the store.

Shockoe created a mobile web application for A.C. Moore employees who previously relied on scanning guns to manage inventory and stock stores. The application is for Android or iOS devices offering increased flexibility along with an intuitive interface that functions quickly on a much lighter device improving employee's efficiency when performing key in-store functions.