
SLM Software delivered effective AI tools that made a clear impact.
What was the project name that you have worked with SLM Software?
AI integration for automating customer support
What service was provided as part of the project?
Web Development, Software Development, Web Designing (UI/UX)
Describe your project in brief
We worked with SLM Software to help us automate a few areas that were slowing us down, mainly support and content tasks. We wanted to see if AI could handle things like answering product-related questions, generating product copy, and making the shopping experience more personalized without needing our team to constantly jump in. SLM set everything up from scratch: tuning the LLMs, building workflows for customer support, and creating a prompt-based system for content creation. They also made sure everything worked smoothly with the tools we already use, like Shopify and Zendesk. On top of that, they gave us internal tools to manage and review what the AI was generating. Since launch, support response times have gone down, repetitive tickets have dropped, and we’ve saved a lot of time on product descriptions and blog content. The system blended right into our daily operations and made things run more smoothly.
What is it about the company that you appreciate the most?
They didn’t try to impress us with flashy features, they focused on solving real problems and made the tech easy to use.
What was it about the company that you didn't like which they should do better?
Honestly, nothing stands out. Everything went according to plan, and they were flexible when we needed small changes.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000
- Completed
- Education