Please introduce your company and give a brief about your role within the organization.
We are Softnoesis Private Limited company. We are developing different types of Mobile apps and websites. We are doing a service job for the client and in our free time we are expanding our own technology products. I am also a technical guy and an expert in iOS mobile applications. I am Tech Geek to establish any system or framework.
What is the story behind starting this company?
I come from a business background family and I had a dream during my college that one day I would have my own company and my all developers team. Along with this, I also have leadership and technical skill to handle any project and have the ability to work as a team.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We have our own in-house team of more than 30 employees. We have PMRS (Performance Measurement Rating System) in our company, which helps make our employees a team happy.
How does your company differentiate itself from the competition?
We have an expert team of developers We have almost work all types of Video and Image editing apps. If you check on Appstore, we have many apps that belong in the top 200 in different categories. Apart from them, we are experts in the Magento eCommerce business. We have developed and still supporting many e-commerce businesses which is currently doing excellent business. So our expertise in native mobile apps and Magento are our MSP.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We generally cater to the US, Australia, and European-based IT companies that give us projects. We have many clients who are working with us for more than 5 years. So our ratio of client repetitive almost 80%. Remain 15-20% are those that don’t have more projects to do or change their business.
Please share some of the services that you offer for which clients approach you the most for?
We are offering an E-commerce website so we have many running clients.
We are also experts in Native iOS and Android applications.
So based on that many other IT companies in India dealing with us for their mobile apps project they are not capable of doing so.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
The customer satisfaction rate is almost 90%.
Based on customer need and requirement, we always show project which is almost similar to their needs, and that generally help us grab the project compared to our competitors as we are more than 7 years old, we have experience in almost all category types of projects portfolio.
What kind of support system do you offer to your clients for catering to their queries and issues?
This part is our winning part, We have our own product for bug reporting its name is Shakebug.
For Mobile apps, we always give Shakebug integration on mobile apps. So client and tester can easily report the bug and the developer can understand & resolved those bugs without any communication with clients/testers.
We are also using Project management tools like Trello, Asana, and Jira as per the client's requirement. For live discussion, we are always available on Skype.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We are open to a payment structure as per client convenience. But we prefer to pay per hour or pay per milestone.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We have just one requirement the project budget must be a minimum of $2000 USD. The client must need to provide at least 20% of the total budget or $1000 USD whatever is higher.
What is the price range (min and max) of the projects that you catered to in 2021?
We generally calculate the hour price range based on hourly only. So in 2021, we have a project with a minimum hourly rate is $18 and a maximum hourly rate was $35.
Where do you see your company in the next 10 years?
I am seeing our company will be registered in multiple cities of India and We will also have an office in out of India too. As we already have some action plan for it.