Technical Drive

Microsoft Teams implementation
Setting up Teams for better communication

The Challenge

A children’s charity, with offices in the centre of Birmingham.  Like many, this charity was paying a large cost for a phone system.  When the pandemic started, this proved to be inadequate with regard to flexible working, meaning users were reliant on forwarding incoming calls and receiving calls on their personal mobile, which was unprofessional and unacceptable.  

The Solution
They were already in the habit of using Microsoft Teams as an internal communication platform, so it made sense to amalgamate the communication platforms.  

Technical Drive set Teams up for voice calls, trained the users, then ported numbers from the existing provider.  It was a seamless transition; all users now have the choice as to make or receive calls from their laptop/PC using a headset or on their mobile phone via the Teams App. Meaning, their personal mobiles are kept distinct from business calls.

Migrating to the Cloud
Moving email, file sharing and data to the cloud

The Challenge

Prior to coming on board with Technical Drive, our automotive client was running several stand-alone PCs with data stored across several machines.  Email was hosted with POP accounts.  

The Solution
Technical Drive migrated all mail and data to Microsoft O365, so it is securely centrally stored, maintained and easily accessible.  All PC’s were added to Azure AD to enable enhanced security and authentication control.  This allows agile working and consistency of performance and back up as standard.

IT Manager Support
Offering additional support for their inhouse IT Manager

The Challenge

Our client had an in-house IT manager who was responsible for the IT systems of the UK branch for a multinational brand.  He had an IT junior for the day-to-day desktop support and handled projects and bigger issues quite often internally. 

The Solution
Technical Drive offers IT management for business as an ad-hoc escalation if there are any problems that can’t be fixed internally and to carry out and advise on projects that they may not have the knowledge or time to carry out themselves.  

This allows them to focus on the day-to-day running of the IT systems, but also means that they are not alone in devising and deploying solutions that they may not have experience or knowledge of.

Office move disaster recovery plan
Hosted Solution and Disaster Recovery

Client was required to vacate their premises by a specified date.  The date fell short of their new premises being available to move into. This meant that the core infrastructure could not be housed anywhere.

It was during the pandemic which meant a lot of users were already working from home and relying on their connectivity to the core infrastructure.  

Technical Drive assessed the situation and advised them to moveadvised to move their physical servers to the Technical Drive Data Centre.  The servers were migrated over a weekend, all users were able to connect on Monday morning with no issues.  The customer has now moved into their new premises but opted to retain the server in the TD Data Centre providing a more secure and cost effective server management.

Becoming your Internal IT Helpdesk Support
We recently supported a Birmingham-based charity by taking over their IT helpdesk, so all internal IT issues and tickets were sent to our Rapid Response Team

The Challenge

Do you have an IT Manager or a team of internal IT Helpdesk professionals who are overwhelmed? Is your in-house IT team spending all day on day-to-day issues without having the opportunity to be proactive?

A Birmingham-based charity has recently had this exact problem, facing difficulties in finding enough time to complete tasks, with their internal IT manager and support team spending all of their time dealing with email issues, slow PCs, printer problems, and so on.

The Solution
We've recently assisted this Birmingham-based charity with their internal IT support. When taking on this case, we had two options: either to support with their proactive IT outside of their day to day issues or take over their IT helpdesk. We went with the latter meaning that all of their internal IT issues and tickets were directed to our Rapid Response Team instead.

This has resulted in a significant improvement in ticket response time, since we have a larger, more experienced team to handle their staff's IT issues. Also, their internal IT Manager and team now have the time and head space to review their IT infrastructure to be more proactive for the future of their IT.

Since making the transition their IT Manager has already been able to commence their new project of migrating to the cloud, updating their IT security, and decommissioning servers.

The client commended the support they received from us saying:

"the issue was dealt with in a professional and quick manner and most importantly sorted. Very grateful to the person that dealt with my case".

They now have a happier IT team with more drive, a more efficient workforce, and a brighter IT future.

If you think you will benefit from additional IT Helpdesk Support for your company, please get in touch.

Are there more IT problems that you may know of hiding in the dark?
A Birmingham-based charity recently approached us with concerns about their current IT support team and the inability to reach them quickly when unexpected problems occurred.

The Challenge

A Birmingham-based charity recently approached us expressing concerns with their current IT support team and the inability to reach them quickly when unexpected problems occurred.

The Solution
We began our discussion with them looking to support them on an Adhoc IT support basis, but we quickly discovered that there were fundamental IT issues lurking in the background not being addressed.

We took some time to understand the issues they were experiencing and quickly implemented our support services. Our team of engineers work tirelessly to keep their systems running smoothly and respond quickly when problems do occur.

What started as a cabling project has turned into a full implementation of the Microsoft Ecosystem with SharePoint migration, decommissioning a server, full Firewall and managed cyber security updates and ongoing IT Support.

We have also administered training to their Internal IT support team on how to manage and configure the firewalls going forward. It just goes to show that having an IT support company that truly understands your business pays off.

If you think you will benefit from an IT Audit to find any hidden problems, please get in touch >