Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms has been an asset in demonstrating our company’s reputation and client satisfaction. We’re unsure about how much traffic we get from our profile on GoodFirms and would be interested in analyzing this information.
Please introduce your company and give a brief about your role within the organization.
Timbergrove is a team of free-spirited, out-of-the-box thinkers who specialize in creating custom software and product development to solve operational pains for our clients. I am the founder and CEO, in charge of maintaining the soul of the company and giving us direction as we grow and evolve.
What is the story behind starting this company?
The concept of Timbergrove arose as a response to the need Ian saw in the company after company to solve complex problems with advanced technologies. However, Ian wanted to take it further than that. He built Timbergrove to be a team that was genuinely interested in helping the companies they worked with, as opposed to selling unnecessary or unsuitable solutions just to earn more.
What are your company’s business model–in house team or third party vendors/ outsourcing?
How does your company differentiate itself from the competition?
We’re genuinely interested in providing solutions that will help our clients solve real problems and reach their goals. We always strive to do right by our clients, no matter what. Amongst our values are “get it done” and “help first.” This means we’ll work until the solution works because we believe the long-term benefits outweigh any short-term sacrifices.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our main industries are manufacturing, insurance (property/casualty and health), healthcare, finance & banking, B2B Commerce, Energy, and Oil & Gas. Most of our clients come back for a continuation of services or for new solutions. In the last five years, since we began offering support services, 65% of our clients have been recurrent.
Please share some of the services that you offer for which clients approach you the most for?
Industrial Internet of Things, Enterprise Asset Management, Custom product development (Web/Mobile applications).
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our current customer satisfaction rate is 98%. In order to maintain such a high rate, we commit to being really good listeners, when understanding client pains, during the design and development process, and afterward during support. This helps us get to the root of the problem. Many companies solve the problem the customer wants to solve, but not necessarily what needs to get solved in order to truly address their pain. It helps that we focus on the industries we have in-house expertise in, so we can make sure we speak the “same language” as our clients.
Finally, we have very well-defined processes that involve the client at every step. We favor a hybrid agile approach, which means we deliver many iterations of the product so that there is not a long wait before clients see a solution working.
During this process, our motto is, “We work until it works.”
What kind of support system do you offer to your clients for catering to their queries and issues?
During the project, they have a product owner or project manager who is constantly in contact with them. We use platforms to enable communication. After the project, we use a support system.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
Flexible: depending on the size of the project, length of the relationship, type of product.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Minimum project budget = $10,000.
What is the price range (min and max) of the projects that you catered to in 2020?
Where do you see your company in the next 10 years?
Our vision is to become a trusted partner for industrial companies in the Americas in deploying innovative technology solutions that are easy to use and adapt. To create a fun place for creative problem solvers to deliver value to customers and the communities where we live and work.