Our company frankly does not know anything about engineering, so we needed a firm that could take care of the whole process. The guys from Titoma, in particular Leo, were great to communicate with, and really understood what we needed the device to do. We had a little delay because one of their suppliers had an issue, but they managed to get a new one approved in just 1 week.
Reactions of our customers have been great, reliability is superb: and over the last 6.5 years only two have been returned so far, and those actually looked quite damaged. What helped of course is that we did extensive testing, first by them, and then we ourselves in actual use.
What do you like most about the company?
The fast ongoing communication, flexibility, lot of effort on testing.
What they should improve on?
It would be nice to have an online tracking portal or something like that.