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Verified Profile
Founded in 2005, TPIsoftware is a software provider based in Taiwan delivering enterprise software and one-stop solutions to businesses in various industries. TPIsoftware has two main products –the digital service platform DigiFusion and the AI-powered product SysTalk.ai– as well as eight major technological solutions to help businesses succeed in digital transformation. TPIsoftware also specializes in FinTech, InsurTech, blockchain, big data, telecom application and more, providing professional services domestically and overseas.
◆ Mission With a team of top talents and exceptional technical expertise, TPIsoftware is committed to driving enterprise customers' digital technology goals. TPIsoftware provides high-quality software development and tailored services, helping businesses create a competitive edge. As businesses' trusted partner, we not only strive for success but also long-term cooperative relationships with customers.
◆ Company Culture TPIsoftware values its employees growth and supports their professional development. By upholding a rigorous attitude, TPIsoftware is proud of its philosophy of "Serving Customers, Demonstrating Professionalism, and Sharing Happiness".
Locations
Taiwan
10F-2, No. 335, Ruiguang Road, Neihu District, Taipei City, 114,
Taipei City,
Northern Taiwan
11492
+886 2 8751 1610
Singapore
7 Straits View, Marina One East Tower,
Singapore,
Singapore
018936
+65 8737 4703
Vietnam
Lầu 7, phòng 706-707-708, Tòa nhà Văn phòng Safomec, số 7/1,
Ho Chi Minh City,
Thanh Pho Ho Chi Minh
+84 28 2250 8332
Focus Areas
Service Focus
- Mobile App Development
- Web Development
- Software Development
- IT Services
Client Focus
- Medium Business
- Large Business
- Small Business
Industry Focus
- Financial & Payments
- Business Services
- Information Technology
TPIsoftware Executive Interview
Ben Yao
CEO
Please introduce your company and give a brief about your role within the organization.
I am the CEO of the company as well as the strategy maker to set the company's vision. I’d rather position myself as a coach than a boss since I work with my employees as a team toward the goals, and I’m eager to provide a stage for the top-notch talents to excel themselves and showcase their abilities.
Trusted by global customers across diverse industries, TPIsoftware is a Taiwan-based software solution provider delivering enterprise software and one-stop solutions to drive digital transformation domestically and overseas.
TPIsoftware strives to be a disruptor and businesses’ trusted partner of digital transformation with its exceptional and affordable products and solutions. Its vision is to provide forward-thinking technologies and true business value to enterprises. The two main product series –the digital service platform DigiFusion and the AI-powered product SysTalk.ai aim to help businesses create a competitive edge. It also specializes in FinTech, InsurTech, and other value-added platforms such as reward points, smart push notification, BPM, interactive health gamification apps, and more, offering high-quality solutions and professional services at relatively competitive prices.
Trusted by global customers across diverse industries, TPIsoftware is a Taiwan-based software solution provider delivering enterprise software and one-stop solutions to drive digital transformation domestically and overseas.
TPIsoftware strives to be a disruptor and businesses’ trusted partner of digital transformation with its exceptional and affordable products and solutions. Its vision is to provide forward-thinking technologies and true business value to enterprises. The two main product series –the digital service platform DigiFusion and the AI-powered product SysTalk.ai aim to help businesses create a competitive edge. It also specializes in FinTech, InsurTech, and other value-added platforms such as reward points, smart push notification, BPM, interactive health gamification apps, and more, offering high-quality solutions and professional services at relatively competitive prices.
What is the story behind starting this company?
Taiwan is famous for its tech talents, but when it comes to tech talents, we rarely talk about software engineers. In fact, besides being the hardware and electronics manufacturing hub of the world, Taiwan also offers a talent hub producing high-quality software products, and I always believe the unique Taiwanese work culture and development can compete with the international software key players. This belief motivated me to start the company. TPIsoftware has attracted top software talents with both competent skills and a diligent attitude. Taking these lights-out talents to the global stage is the ambition that my company always anchors to.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are an in-house company with a broad tech stack and industry know-how to best-fit customers’ needs. Through our comprehensive enterprise product and solutions, our customers won’t have to build a project from scratch, as we can provide customers with all the industry knowledge and expertise they need. Our solutions span FinTech, InsurTech, smart healthcare, AIoT, optimizing business processes, and more, effectively addressing our customers’ all kinds of digital transformation challenges.
How does your company differentiate itself from the competition?
It is our exhibition of the Taiwanese diligent attitude and can-do spirit in achieving goals that make us stand out from the rest. We have a hard-work culture that prompts us to build the best products for our customers. We are also held in high regard by several prominent clients for our extensive hands-on experiences and professional services.
Now we have gained a foothold in Taiwan and Southeast Asia. We currently have branch offices in Singapore and Vietnam to respond to the business growth in the Southeast Asian market. Through its company slogan “Act Local, Grow Global”, TPIsoftware provides comprehensive and tailored technical support locally to fulfill customers’ needs and exhibits robust expertise as a leading software company.
We are globally recognized, as we have received the “Recommended Fintech Innovator Award’ of the 2021 Digital Financial Service Award in Taiwan for innovating the FinTech ecosystem, and were honored with the Gold Award for ‘CX Vendor Excellence’ of the CX Asia Excellence Awards 2021 in Singapore for driving customer success, which manifests our strong contribution to delivering proven products and services. Moreover, we have also been selected as a top FT 500 Asia-Pacific High-Growth Company of 2022 for our steady growth and outstanding achievements in recent years, and the winner of the 2022 FUTURE COMMERCE AWARDS for product innovation in Taiwan.
Now we have gained a foothold in Taiwan and Southeast Asia. We currently have branch offices in Singapore and Vietnam to respond to the business growth in the Southeast Asian market. Through its company slogan “Act Local, Grow Global”, TPIsoftware provides comprehensive and tailored technical support locally to fulfill customers’ needs and exhibits robust expertise as a leading software company.
We are globally recognized, as we have received the “Recommended Fintech Innovator Award’ of the 2021 Digital Financial Service Award in Taiwan for innovating the FinTech ecosystem, and were honored with the Gold Award for ‘CX Vendor Excellence’ of the CX Asia Excellence Awards 2021 in Singapore for driving customer success, which manifests our strong contribution to delivering proven products and services. Moreover, we have also been selected as a top FT 500 Asia-Pacific High-Growth Company of 2022 for our steady growth and outstanding achievements in recent years, and the winner of the 2022 FUTURE COMMERCE AWARDS for product innovation in Taiwan.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We have corporate customers in a variety of sectors such as finance, insurance, telecommunications, technology, transportation, healthcare, government, and more, with 50% of them being repetitive. Regarding overseas customers, our current customers are mostly from the financial sector, and we are ready to serve customers from more industries with our accumulated experiences and industry know-how.
Please share some of the services that you offer for which clients approach you the most for?
We have seen high demand in API management and API ecosystem strategy, as businesses are leveraging APIs to innovate services and drive commercial values. Besides, more and more enterprises are looking for an effective one-stop platform to manage their massive log data. What’s more, in response to the digital transformation trends in financial services, we also provide FinTech, open banking, cloud solutions, and more, and differentiated services based on the products and solutions to help our customers succeed in the digital landscape.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customers are quite satisfied with our products and professional services. We are customer-centric, and always put our customers’ needs first to envision what they want to build. We tailor our products to our customers’ specific niche and provide differentiated services, which has helped us increase customer loyalty and satisfaction. We also offer local support to customers in Southeast Asia.
What kind of support system do you offer to your clients for catering to their queries and issues?
Once the customer starts the project with us, we provide different packages of service support such as standard 5x8 or premium 7x24. There are also several ticket systems and e-portals for the customers to send their inquiries and issues, which serve as a help desk and direct communication channel for our customers.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We base our billing depending on the services; for example, we charge the license for a full set of features for products and annual maintenance and use Pay per Milestone for billing of deliveries.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
Considering the cost of resources and complexity of projects, we recommend that customers reach us with a project size exceeding $100,000 USD.
What is the price range (min and max) of the projects that you catered to in 2021?
Despite the difficult time of the COVID-19 pandemic in the past two years, we’ve accomplished many projects and milestones together with our customers, and most of the project sizes ranged between $100,000~ and $4,000,000 USD.
Where do you see your company in the next 10 years?
Our short-term goal is to enhance our products, services, and brand awareness to further optimize the customer experience and attract more talents.
As we are expanding our overseas business, we seek to set up more branch offices in new locations and go global in the long run. We embrace cultural diversity and welcome more international talents to join us. Our long-term goal is to adopt a global perspective and fuse the expertise and cultures of different countries to make our products more complete and cater to customers worldwide. With exceptional products and top talents, we hope to make a splash and drive Taiwan’s export of technology and software services.
As we are expanding our overseas business, we seek to set up more branch offices in new locations and go global in the long run. We embrace cultural diversity and welcome more international talents to join us. Our long-term goal is to adopt a global perspective and fuse the expertise and cultures of different countries to make our products more complete and cater to customers worldwide. With exceptional products and top talents, we hope to make a splash and drive Taiwan’s export of technology and software services.
TPIsoftware Reviews
9 Reviews
- All Services
- Mobile App Development
- IT Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Wesley Lu, Manager at Taipei Fubon Bank
Posted 8 months ago
A highly recommended company building amazing websites. An outstanding software provider you can count on.
Review Summary
TPIsoftware has helped us with the UI/UX and backend development for our digital financial management services website offering investment with low investing costs.
With their effort and dedicated supports, now we have a very informative and well-designed website, which greatly facilitates our investment business. From the initial stage of the project to the final delivery, TPIsoftware has exhibited great expertise and commitment, and you know they are a great vendor to work with and rely on.
With their effort and dedicated supports, now we have a very informative and well-designed website, which greatly facilitates our investment business. From the initial stage of the project to the final delivery, TPIsoftware has exhibited great expertise and commitment, and you know they are a great vendor to work with and rely on.
What is it about the company that you appreciate the most?
TPIsoftware is supportive and highly committed to the project. The website UI design is very intuitive.
What was it about the company that you didn't like which they should do better?
The overall collaboration experience with TPIsoftware is good and no cons for now.
Wesley Lu
Posted 8 months ago
A highly recommended company building amazing websites. An outstanding software provider you can count on.
Review Summary
TPIsoftware has helped us with the UI/UX and backend development for our digital financial management services website offering investment with low investing costs.
With their effort and dedicated supports, now we have a very informative and well-designed website, which greatly facilitates our investment business. From the initial stage of the project to the final delivery, TPIsoftware has exhibited great expertise and commitment, and you know they are a great vendor to work with and rely on.
With their effort and dedicated supports, now we have a very informative and well-designed website, which greatly facilitates our investment business. From the initial stage of the project to the final delivery, TPIsoftware has exhibited great expertise and commitment, and you know they are a great vendor to work with and rely on.
What is it about the company that you appreciate the most?
{"1":"TPIsoftware is supportive and highly committed to the project. The website UI design is very intuitive."}
What was it about the company that you didn't like which they should do better?
{"1":"The overall collaboration experience with TPIsoftware is good and no cons for now."}
Len Yang, Senior Director at KKStream
Posted 10 months ago
A very good professional service provider I've ever worked with
Review Summary
I have excellent working experience with TPIsoftware engineer in our iOS app project. The developer they assigned to us was well-trained and have a great collaborative attitude. TPIsoftware cares about the service quality that meets our expectations and always responds to our needs promptly.
What is it about the company that you appreciate the most?
Constantly checking about how they can provide better service to us
They do care about their service quality and also the customer success
What was it about the company that you didn't like which they should do better?
So far so good, I think everything works well for me.
巍勳 王, Manager at HOTAI MOTOR
Posted on Oct 14, 2022
An amazing company that helped us achieve lots of business goals.
Review Summary
The overall collaboration experience with TPIsoftware was remarkable. TPIsoftware has contributed to a part of our website and developed APIs for us to connect data from our website to the automobile purchase app. This has expanded our services and further helped us deliver better customer experiences.
TPIsoftware is an expert of API management, and the team has got us covered. We worked closely as a team and they demonstrated high efficiency and professionalism, which really impressed us. We are really satisfied with the results.
TPIsoftware is an expert of API management, and the team has got us covered. We worked closely as a team and they demonstrated high efficiency and professionalism, which really impressed us. We are really satisfied with the results.
What is it about the company that you appreciate the most?
TPIsoftware is highly professional and able to deliver high quality outcome.
What was it about the company that you didn't like which they should do better?
Nothing's really coming to mind. Nothing's really coming to mind.
Nguyen Dat at Pharmacity JSC
Posted on Jan 24, 2022
TPIsoftware is an outstanding software provider you can count on
Review Summary
We are Vietnam’s biggest retail pharmacy chain. TPIsoftware has helped us build a comprehensive API management platform. As we are shifting our focus from physical stores to online platforms, we are not only expanding our network across the country but also going digital by adopting an e-commerce model.
To expand the ecosystem and attract new partnerships for more business opportunities, we need an effective integration of third-parties via APIs; TPIsoftware became our top choice for its rich big-scaled project experience and industry Know-How. They currently have a branch in Vietnam as well, making communication and on-site support much easier.
Throughout the project, TPIsoftware team always ensured quality outcomes and the adherence to our requirements. What’s more, TPIsoftware’s API management platform digiRunner has successfully addressed our management pain points of growing new APIs and legacy systems
To expand the ecosystem and attract new partnerships for more business opportunities, we need an effective integration of third-parties via APIs; TPIsoftware became our top choice for its rich big-scaled project experience and industry Know-How. They currently have a branch in Vietnam as well, making communication and on-site support much easier.
Throughout the project, TPIsoftware team always ensured quality outcomes and the adherence to our requirements. What’s more, TPIsoftware’s API management platform digiRunner has successfully addressed our management pain points of growing new APIs and legacy systems
What was the project name that you have worked with TPIsoftware?
API platform integration for omni channel and operation
What is it about the company that you appreciate the most?
{"1":"They are very professional technical supports\u200b, able to understand our pain points and specific niche\u200b"}
What was it about the company that you didn't like which they should do better?
{"1":"We need they invest more in Vietnam so we can use more services form TPI"}
JIA-YI Cai, Senior Specialist at First Life Insurance
Posted on Dec 13, 2021
TPIsoftware is a professional and trusted partner to work with together.
Review Summary
I am the senior specialist of a leading insurance company in Taiwan.
TPIsoftware helped us build a health and fitness mobile app Qwalker, a step tracker featuring gamification and interactivity with rewards to drive a smart health trend in Taiwan.
To build a high-quality mobile app and ensure a smooth project communication, we sought not only an experienced team but also a long-term and trustworthy partnership. TPIsoftware team was very dedicated to the project, and they were responsive and communicative. They understand our goal and specific niche. We worked seamlessly as a team throughout the project.
TPIsoftware is known for its Fintech expertise and extensive domain knowledge, which have helped the project go as expected with exceptional results. We’re pleased with the collaboration, and we’ll definitely continue to work with TPIsoftware in the future.
TPIsoftware helped us build a health and fitness mobile app Qwalker, a step tracker featuring gamification and interactivity with rewards to drive a smart health trend in Taiwan.
To build a high-quality mobile app and ensure a smooth project communication, we sought not only an experienced team but also a long-term and trustworthy partnership. TPIsoftware team was very dedicated to the project, and they were responsive and communicative. They understand our goal and specific niche. We worked seamlessly as a team throughout the project.
TPIsoftware is known for its Fintech expertise and extensive domain knowledge, which have helped the project go as expected with exceptional results. We’re pleased with the collaboration, and we’ll definitely continue to work with TPIsoftware in the future.
What was the project name that you have worked with TPIsoftware?
Mobile App and Content Manage System Development
Describe your project in brief
1. Native app dual platform iOS / Android. 2. Content Management System and related API services. 3. Team 1PM, 2SA, 2PG, QA, 2UIUX designer,etc. 4. Fixed price.
What is it about the company that you appreciate the most?
We are impressed by their technical expertise and hands-on experience to fit our business needs.
We really appreciate TPIsoftware give us the high-quality outcome of the project.
The overall communication and interaction was very smooth and positive.
What was it about the company that you didn't like which they should do better?
So far, we have good cooperation and hope we can keep up the good work in the long term!
James Huang at Ericsson Taiwan
Posted on Nov 09, 2021
TPIsoftware is an experienced and high-quality manufacturers of software implement in Taiwan.
Review Summary
The evaluation plan is fast, the development quality is excellent, and the technical ability is excellent.
Project schedule and quality is a reliable manufacturer. Excellent development quality
Project schedule and quality is a reliable manufacturer. Excellent development quality
What was the project name that you have worked with TPIsoftware?
U-Ming FSM APP Develop Project
Describe your project in brief
1、A fleet management platform combined with the application of the app. 2、Native app dual platform iOS / Android. 3、Agile development project. 4、Team 1PM, 4SA, 6PG, 2QA
What is it about the company that you appreciate the most?
Project schedule and quality is a reliable manufacturer. Excellent development quality
What was it about the company that you didn't like which they should do better?
Good cooperation, I haven’t thought of what needs to be improved for TPI Software.
chueh evan
Posted on Oct 01, 2021
Very reliable partner
Review Summary
TPIsoftware helps us to planning how to enhance and rebuild our sevice to achieve better customer service level.
TPIsoftware also provide Cloud and APP planning solutions to us to face multi-type of requirement of business.
TPIsoftware also provide Cloud and APP planning solutions to us to face multi-type of requirement of business.
Yun-Ru (Estelle) Huang, Chatbot Project Manager at LINE Bank Taiwan
Posted on Sep 28, 2021
Remarkable company to work with
Review Summary
We have been working with TPI for two years, TPI always deliver on time with high quality, their service is detail-oriented and can always provide solutions that are highly efficient. TPI is also very responsive when it comes to issue tracking. I would recommend TPI as a tech partner.