TPIsoftware

I am the CEO of the company as well as the strategy maker to set the company's vision. I’d rather position myself as a coach than a boss since I work with my employees as a team toward the goals, and I’m eager to provide a stage for the top-notch talents to excel themselves and showcase their abilities.

Trusted by global customers across diverse industries, TPIsoftware is a Taiwan-based software solution provider delivering enterprise software and one-stop solutions to drive digital transformation domestically and overseas.

TPIsoftware strives to be a disruptor and businesses’ trusted partner of digital transformation with its exceptional and affordable products and solutions. Its vision is to provide forward-thinking technologies and true business value to enterprises. The two main product series –the digital service platform DigiFusion and the AI-powered product SysTalk.ai aim to help businesses create a competitive edge. It also specializes in FinTech, InsurTech, and other value-added platforms such as reward points, smart push notification, BPM, interactive health gamification apps, and more, offering high-quality solutions and professional services at relatively competitive prices.

Taiwan is famous for its tech talents, but when it comes to tech talents, we rarely talk about software engineers. In fact, besides being the hardware and electronics manufacturing hub of the world, Taiwan also offers a talent hub producing high-quality software products, and I always believe the unique Taiwanese work culture and development can compete with the international software key players. This belief motivated me to start the company. TPIsoftware has attracted top software talents with both competent skills and a diligent attitude. Taking these lights-out talents to the global stage is the ambition that my company always anchors to.

We are an in-house company with a broad tech stack and industry know-how to best-fit customers’ needs. Through our comprehensive enterprise product and solutions, our customers won’t have to build a project from scratch, as we can provide customers with all the industry knowledge and expertise they need. Our solutions span FinTech, InsurTech, smart healthcare, AIoT, optimizing business processes, and more, effectively addressing our customers’ all kinds of digital transformation challenges.

It is our exhibition of the Taiwanese diligent attitude and can-do spirit in achieving goals that make us stand out from the rest. We have a hard-work culture that prompts us to build the best products for our customers. We are also held in high regard by several prominent clients for our extensive hands-on experiences and professional services.

Now we have gained a foothold in Taiwan and Southeast Asia. We currently have branch offices in Singapore and Vietnam to respond to the business growth in the Southeast Asian market. Through its company slogan “Act Local, Grow Global”, TPIsoftware provides comprehensive and tailored technical support locally to fulfill customers’ needs and exhibits robust expertise as a leading software company.

We are globally recognized, as we have received the “Recommended Fintech Innovator Award’ of the 2021 Digital Financial Service Award in Taiwan for innovating the FinTech ecosystem, and were honored with the Gold Award for ‘CX Vendor Excellence’ of the CX Asia Excellence Awards 2021 in Singapore for driving customer success, which manifests our strong contribution to delivering proven products and services. Moreover, we have also been selected as a top FT 500 Asia-Pacific High-Growth Company of 2022 for our steady growth and outstanding achievements in recent years, and the winner of the 2022 FUTURE COMMERCE AWARDS for product innovation in Taiwan.

We have corporate customers in a variety of sectors such as finance, insurance, telecommunications, technology, transportation, healthcare, government, and more, with 50% of them being repetitive. Regarding overseas customers, our current customers are mostly from the financial sector, and we are ready to serve customers from more industries with our accumulated experiences and industry know-how.

We have seen high demand in API management and API ecosystem strategy, as businesses are leveraging APIs to innovate services and drive commercial values. Besides, more and more enterprises are looking for an effective one-stop platform to manage their massive log data. What’s more, in response to the digital transformation trends in financial services, we also provide FinTech, open banking, cloud solutions, and more, and differentiated services based on the products and solutions to help our customers succeed in the digital landscape.

Our customers are quite satisfied with our products and professional services. We are customer-centric, and always put our customers’ needs first to envision what they want to build. We tailor our products to our customers’ specific niche and provide differentiated services, which has helped us increase customer loyalty and satisfaction. We also offer local support to customers in Southeast Asia.

Once the customer starts the project with us, we provide different packages of service support such as standard 5x8 or premium 7x24. There are also several ticket systems and e-portals for the customers to send their inquiries and issues, which serve as a help desk and direct communication channel for our customers.

We base our billing depending on the services; for example, we charge the license for a full set of features for products and annual maintenance and use Pay per Milestone for billing of deliveries.

Considering the cost of resources and complexity of projects, we recommend that customers reach us with a project size exceeding $100,000 USD.

Despite the difficult time of the COVID-19 pandemic in the past two years, we’ve accomplished many projects and milestones together with our customers, and most of the project sizes ranged between $100,000~ and $4,000,000 USD.

Our short-term goal is to enhance our products, services, and brand awareness to further optimize the customer experience and attract more talents.

As we are expanding our overseas business, we seek to set up more branch offices in new locations and go global in the long run. We embrace cultural diversity and welcome more international talents to join us. Our long-term goal is to adopt a global perspective and fuse the expertise and cultures of different countries to make our products more complete and cater to customers worldwide. With exceptional products and top talents, we hope to make a splash and drive Taiwan’s export of technology and software services.