
TWC helped us be more productive and improve our customer experience
What was the project name that you have worked with TWC IT Solutions?
Tetragono Bookstores: Virtual Contact Centre & Fibre Internet Services
What service was provided as part of the project?
IT Services
Describe your project in brief
We are a small bookstore chain (two physical stores, one eCommerce store) and since our IT infrastructure was outdated we decided to get a quote from TWC. They got back to us within the same business day and guided us through the whole process. They carefully audited our current technology stack and infrastructure and they forwarded us two IT proposals. We were happy to proceed with the more expensive one since they persuaded us of their expertise and deep understanding of the industry. Eventually, TWC delivered everything on time and was and still is next to us, with excellent response times, allowing us to focus on our business.
What is it about the company that you appreciate the most?
Impressively good response times that allow us to focus on our core business.
They have deep IT Expertise in how to efficiently resolve a business' pains.
Their execution times & skills are excellent, we completed the project within the initially planned timetable.
What was it about the company that you didn't like which they should do better?
Nothing I can think of. We highly recommend them, do not hesitate contacting them
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $10001 to $50000
- Completed