UniRidge

The biggest NY hybrid food hall and cloud kitchen

Wonder began as a food truck business in 2018 and has grown into a leading hybrid food hall and cloud kitchen platform. The company partners with renowned chefs to deliver high-quality meals directly to customers’ doors within 30 minutes, with the option for self-pickup from the restaurant. Customers can mix and match dishes from multiple restaurant brands in a single order, redefining food delivery with its innovative “fast-fine” dining concept.

Recently, Wonder acquired Grubhub, New York’s top food ordering and delivery platform, and Blue Apron, an ingredient-and-recipe meal kit company. Wonder also announced $250 million in new investments, adding to $700 million secured earlier in 2024. With additional support from Nestlé’s $100 million investment, the company is further developing high-tech kitchen solutions for businesses like hotels, airports, and stadiums.

To support its rapid growth, the company sought our assistance with backend development and advanced software solutions to manage financial operations, including billing, invoicing, contract processing, and transaction approvals for smooth back-office operations.

The initial goal was to build a team to support an automated invoice processing system.

Over time, this team took on responsibilities for developing new features, maintaining the system, and optimizing processes.

Wonder partnered with UniRidge to:

· Review and standardize cloud infrastructure.
· Identify and fix weaknesses in the existing software.
· Optimize resource consumption to reduce infrastructure costs.
· Prepare systems for an independent external audit.
· Maintain and enhance the software.
· Upgrade the outdated technologies.

HR Chatbot: 

• Automate responses to common employee questions
• Reduce the time HR and PMs spend on repetitive inquiries
• Customize ChatGPT to suit enterprise needs and comply with access restrictions
• Enhance Employer Branding by showcasing innovation in workplace technology

​Training Assistant: 

• Simplify and standardize training material access
• Enable an interactive learning process for software onboarding
• Increase training efficiency through automated quizzes and contextual responses

The AI solutions we developed produced multiple results:

• The HR chatbot showcased the company’s innovative use of AI, attracting more middle- and senior-level job applicants.
• The HR team reported a 6% saving in time by automating answers to common questions, which enabled them to allocate this time for more strategic tasks.
• Training Effectiveness: The AI-driven training assistant increased employee success rates, with 80% of employees achieving high scores on training quizzes on the first attempt.
• The solutions contributed to a 3% increase in Net Margin in the first year, according to the stats of improved internal processes.
• The implementation of the chatbots led to more structured and accessible data storage as a positive side effect.
• The bots were UI optimized for the client’s needs, providing a clear and intuitive interface.

Client Background

Our client is a US healthcare company that provides a platform for people to address mental health issues through peer support. It works as a community where people can ask for and offer help. 

We developed a website and iOS/Android mobile apps from scratch. The functionality included an Agile contact grouping system, messaging, in-app notifications, personal mood status tracking, etc.  

Business Challenge

• Develop main website and IOS and Android apps from scratch
• Implement an Agile contact grouping system
• Create chats, in-app notifications, personal mood status-tracking, and records history functionality
• Implement data gathering for further machine learning processing 

Value Delivered

• Agile contacts grouping system with different scenarios for each group and its permissions
• Messaging and in-app notifications for easy reminder scheduling
• Functionality for personal mood status tracking that gives a history of the records
• Data gathering for further machine learning processing

Our client received a full-scale business ecosystem that includes mobile apps and a website. An app was highlighted by ABC-Disney, the Northwest Territories Government, and so on.  

Client Background

Our client is a German CSSF and PCI DSS-compliant secure gateway for ACI, pay4asia, and ecomm365 aggregate payment solutions.

Their system is powered by open APIs and works with embeddable payment forms, multi-currency IBAN accounts, global transfers, 3ds secure payments, recurring payments, plain debit, reverse, pre-authorize, capture, and more.

Due to significant business growth, our client sought assistance with backend development. Our dedicated team helped finish and launch their software platform, shortening the time to market. We are currently providing continuous support and integration of new features.

Business Challenge

• Fix and optimize the existing payment gateway
• Manage and reduce tech debt
• Boost the overall system performance
• Migrate the existing backend functionality to a modern tech stack
• Develop new backend features and integrate them into the existing system
• Provide long-term support and post-release service

Value Delivered

• A reliable PCI-compliant aggregator to handle a daily heavy workload
• Gateway with settlement and reconciliation from various acquirers
• Highlighted and addressed security and infrastructural risks
• Documented and technologically orchestrated flow of end clients/merchants
• A BI portal for the customer’s internal use.

The payment platform is now up and running, and the customer business keeps growing. Our dedicated team works part-time as support for the current version and the new NDA product related to KYC technology. We also develop and implement new integrations and features, including developing mobile apps for the customer’s banking platform.

Client Background

Our customer is an American real estate agency in New York City. Since the 1990s, they have provided an exclusive subscription-based solution to more than 1.3k B2B clients and 2k real estate brokers. Their web portal has an average daily visit of 15-20k (the peak value was 35k users). 

Business Challenge

Due to significant growth, they needed to speed up the development and take their software to the next level. We handled software development, human resources, and team management processes.

• Set up an Agile Scrum for both in-house and dedicated team
• Boost the performance of engineering teams
• Re-architect the app
• Implement code refactoring
• Solve technical debt accumulated by previous vendors
• Improve the overall code quality Fix the product’s security issues
• Implement new functionality
• Improve the system with advanced technologies and approaches

Value Delivered

• Amazon Web Services as a cloud solution
• Optimization of the database requests
• Replaced Win-Forms with the latest MVC Angular framework
• Reduced the costs of third-party services such as PayPal, NY API, and Google Maps by developing and integrating our own solutions
• Development and integration of modern tech solutions
• Speeded up the website’s response time from 35 seconds to less than 1 second
• The portal’s compliance with the latest security standards

As a result of our partnership, our customer received a renewed, secure, modern system with better performance and UX. The customer’s product has become number one in the New York area. 

Client Background

HonestDoor is an Edmonton-based company that provides free real estate data on residential and commercial properties, such as sold prices, estimated home values, and property details.

HonestDoor combines real estate data with data science and machine learning to produce estimated property values for Canadian real estate buyers, sellers, investors, and lenders.

Business Challenge

• Create revenue-generating features that will expand HonestDoor service's service offerings for both business and individual clients
• Decrease the number of manual tasks/processes for the product team
• Extend the functionality of the administrative dashboard for back-office needs and increase the automation level
• Improve/refactor existing codebase and infrastructure
• Resolve the existing known project issues/bugs
• Improve communication between development and product teams 
• Set up transparent delivery processes
• Partial redesign of some website pages and sections

Value Delivered

• Designed and implemented a data import and sync workflow for real estate listings across Canada 
• Implemented lead generation tool for real estate agents as an embeddable widget for third-party websites
• Implemented a new extended version of paid public API services for B2B clients
• Added an ability to list own properties on MLS® System / REALTOR.ca for B2C clients
• Developed an effective GraphQL API for querying, including geo-searching
• Redesigned and implemented a new version of the email reports/notifications send-out processes
• Reduced the time required to send email newsletters to a user base of 60k+ from 36 to 1-2 hours
• Implemented email monitoring and analyzing tools
• 10+ times faster overall website workflow due to reduced system and database load, as well as global system optimization
• Greatly improved stability and observability of the whole system
• Significantly expanded administrative dashboard functional for the back-office, which allows users to manage statistics, mailing, ads services, and more