WaveAccess

ValueAI is an AI-fueled text analyzer that automates text sorting routines off the shelf:

• Distribute incoming requests between departments or employees
• Follow up to your clients up to 3x faster
• Minimize unanswered and lost requests

Helps solving the following business challenges:

• Large incoming request flow
• Multi-channel client communication
• Routine request classification
• Long response time
• Unanswered and lost requests
• Human factor errors in classification and follow-ups

Business value:

• Clients will get their responses faster. Clients satisfied with good customer service will return, resulting in client lifetime value growth.
• You will lose less profit caused by lost and unanswered requests.
• Your employees will serve more clients in less time.

Fields of use and impact:

• Customer success – better customer service quality, satisfaction growth
• Technical support – better SLA observance, saving costs
• Marketing – finding relevant requests in spam
• Sales – increasing the conversion of incoming requests

Functional benefits:

• Works right off the shelf with no customization
• Works in the cloud as well as on-premise
• No Data Scientists needed
• Low-code integration with the existing client infrastructure (REST API)
• Dataset analysis and highlighting data faults
• Quick setup: 2 weeks from a demo to a full-functional launch
• Customizability to achieve better accuracy upon request

Schedule a personal demo and get a fully-functional ValueAI trial — https://www.wave-access.com/public_en/valueai.aspx

Client: SKOV A/S — the leading provider of climate and farm management solutions for livestock production.

Goal: Create a complex analytical tool that facilitates digital transformation for animal farms, gathering and visualizing data collected from devices and providing insights on farming efficiency.

Solution: the Episcope platform that serves as a reliable decision-making support for farm managers, embracing three services:

• Benchmarking;
• Trend warnings;
• Animal weight prediction using AI.

Business value:

• Delivering the insightful data to farmers in a clear and interactive manner;
• Сomparing farm performance metrics against competitors anonymously;
• Facilitating productivity growth, setting benchmarks and identifying areas for improvement;
• Tracking weight and predicting the optimal delivery date, maximizing feed efficiency and conversion;
• Reducing costs;
• Reducing environmental impact by efficient resource management.

Client: An US-based distributor of AEDs including Philips, HeartSine, Defibtech. 

Goal: Integrating UI and other customer’s systems with the portable scanning device.

Solution:

A fully automated and cost-effective workplace for scanning patient’s carotid arteries that automatically identifies meaningful frames with potential anomalies (cholesterol plaques) and the best places to measure artery wall thickness in ultrasound scanning results.

Key features:

• UI: Allows for streaming, saving and opening saved videos.
• Video streaming: Integration with the scanner was implemented. 
• Scan storage: Patient’s scanned images are saved into the special service via FTP. 
• HIPAA Compliant hosting: The cost-effective and secure hosting was configured, in accordance to US laws about data protection.

Result:

• The solution allowed for speeding up scan transcripts by a factor of 5.
• The error probability associated with the human factor has decreased.
• Process automation has freed medical specialists from routine operations and relieved our client of the need to increase the number of costly professionals.

How it works:

myQuiz lets users create their own quizzes and polls online using 3 game modes: Multiplayer, Single-player and Team mode. Participants get points for giving correct answers, and the quickest ones also get bonus points. The player (team) who finishes with the most points is the quiz winner.

myQuiz requires no installation and works on any device with Internet access.

myQuiz is commonly used for:

• Team building
• Brand promotion
• Client engagement
• Lead generation
• Professional training

Game engine features:

• Multiplayer (MPM) /Team trivia (TTM) / Single-player (SPM) quiz modes
• Advanced questions options (hints, correct answer comments)
• Customizable scoring system
• Polls
• Slides 
• AI driven questions (drawing, dancing)
• Game access restriction mechanisms
• Streaming integration

Business related features:

• Advertisement engine (promo windows)
• Branding customization capabilities
• Marketing API integration / Analytics
• Technical support for both live and virtual event formats 
• 100,000+ players capacity

Customer segments:

• Event management companies / Professional entertainers: Live audience engagement and entertainment
• Marketing professionals: Audience engagement and lead generation
• Educators: Tests automation and students engagement
• HR professionals: Company values promotion and employees engagement

Among the users of myQuiz: Microsoft, Vodafone, Veeam, ASUS, MSI, IEEE, WWF, ESET, Jim Beam, Qatar Airways, Yamaha, Wrike, Helly Hansen, Valio, Henkel and many others.

Client: Syncronology — a company specialising in software solutions that enables and promotes process excellence and enhanced business performance through innovation, user engagement and smooth implementation.

Goal: Develop a quality management system product.

Result: Singlepoint — a no-code, 100% web-based platform.

• Embraces preset solutions that can be quickly adapted to specific needs including: Organizational Control (Document Control, Visual Navigator), Absolute Reporting, Radar Dashboards, Health and Safety (Incident Manager, Risk Manager), Quality and HR (Training Records Manager, Competency Checker) and many more;
• Allows creating customized enterprise applications in a matter of weeks, such as: New Product Introduction, Customer Complaints, Contract Management, Supplier Management, Expense Claim and Travel Authorization, Holiday Request etc.

Business value:

• Ensure visibility: Make better decisions based on accurate data, visual dashboards and real-time reports;
• Maintain control: Instantly access up-to-date and relevant data from anywhere anytime across devices;
• Drive productivity: Improve operational efficiency, simplify collaboration between departments and benefit from time savings;
• Streamline processes: Mandate workflows, expedite necessary actions and approvals, ensure process continuity;
• Improve collaboration: Seamlessly connect workflows to relevant employees, customers and suppliers, reduce response times;
• Go paperless: Eliminate flow of uncontrolled and outdated documents, reduce environmental footprint.

Challenge:
Digital business today utilizes a variety of  software: various cloud services and databases, CRM systems, document and financial management systems, marketing automation systems, etc. These systems often can’t communicate properly, which causes a lot of manual work, time wasted and non-sync processes, and often leads to clients losses and profit shortfalls. 

Solution: 
To help business prevent the negative impact of software landscape complexity we have developed an easy and smart solution – SyncIT, a data migration and integration platform. 
SyncIT connects business applications, data sources and other software platforms – wherever they may be hosted – into one integrated ecosphere.

Features:

• Data exchange between various systems 
• Ability to develop  complex algorithms that can process cyclical links of any level
• Resolving typical challenges when migrating between systems
• Multitasking (parallel) approach for quicker and higher quality migration
• Ability to schedule migration processes
• Flexible customization to fit specific needs of any migration challenge and business needs

Use cases:

• Import data from several different systems to another one
• Synchronize data between various systems
• Migrate data from previous Microsoft CRM versions to Dynamics 365
• Embed an integration engine in your vertical solutions
• Extend access to your CRM for external users
• Transfer data from any other CRM to Microsoft Dynamics

Integration is made easy:

• SyncIT has a constantly growing library of ready-to-go connectors for most popular enterprise applications and databases
• Any custom connector can be created according to your request (which takes from 2 hours to 7 days to create a connector for any existing application)
• Predefined integration scenarios are available for most common integration cases
• In case no predefined scenario meets your exact needs, it can be easily customized using SyncIT embedded tools

Client: A general contractor for innovative IT solutions for the public sector.

Goal: Develop a system for detecting illegal deforestation and farmland usage in some regions using satellite data.

Solution and its key features:

A system gets a satellite image and detects (using a machine learning algorithm that compares image with historical data): 

• whether (illegal) deforestation was in a given area
• or the given agricultural lands are overgrown.

Result: Better forest monitoring and preservation, efficiency of agricultural resource management.

Technologies:

• Infrastructure: Kubernetes, Docker, Apache Zookeeper, Load balancer / nginx
• Data Storage: DBMS Tarantool, Clickhouse, PostgreSQL
• Programming Languages: Go, Java, Python, Javascript, Lua
• App Services: Spring Boot, Spring Security, Spring MVC, Spring Data, Java
• Data Exchange: MQTT Broker, Apache Kafka
• Web: Angular, nginx, Javascript
• Data flow (CEP): Python/Lua, Tarantool

Goal: Decrease the number of accidents, maintain the company’s resources, protect the environment: 

• Improve logistics based on machine learning technology
• Increase the time available for decision making 

Solution: A machine learning based subsystem (Vessel Traffic Management System component) that displays both real and predicted ships’ courses.  

Key features:

• Prediction of courses: the system shows predicted ships’ courses, in a range of a few minutes.
• Comparison: in order to confirm the accuracy of the prediction, both real and predicted courses are shown on the same map.
• Tracking in time: both real and predicted courses can be shown for the decided period of time.
• Heatmap: shows areas that are most and least visited.
• Logging: access to events log.

Client: WholesaleFlights.com, an American airline tickets booking company.

Goal: Develop an internal sales support system with the request ranking solution.

Solution: Platform for air ticket sales + CRM system that tracks the customer journey + a call tracking software + a queries’ ranking system to increase conversion.

Key features:

• Customer requests from sites are put in a queue, get analyzed by the algorithm to predict the chance of conversion (the likelihood that a contact with a client will be successful), and then prioritized.
• The most promising requests, where clients are more likely to immediately pick up the phone, are put on top of the queue. 
• These highest-margin requests are assigned to the most skilled managers. Managers’ efficiency is rated by a set of metrics.

Result: The solution helped in reducing the queue time for advantageous leads thrice and increasing sales by 17% in just 6 months, which exceeded the company’s expectations almost three times.

Client: Major telecommunication company.

Challenge:

Telecommunication companies are constantly exposed to fraud attacks. There are attempts to gain access by using fake IP addresses, stolen credit card numbers, password matching and other attacks. The suspicious actions are easily confused with the actions of a simple user, e.g., with an input error or access from a new device.

Therefore, the standard software protection tools become less effective and just downloading antivirus software doesn’t work — special tools are required to study user behavior and compare it with potential threats.

Goal: Develop the protection module that can tell different fraudulent actions from millions of normal actions of the portal’s users.

Solution: A Machine Learning based module that helps safely protect telecom companies. The system detects attacks in time, even if more than a million accounts are logging in.

Key features:

• Data monitoring and gathering;
• Keeping of gathered data, intermediate results, and service data;
• Sorting of threads’ attributes and analyzing threads probability;
• Determining the actions in response to an incident.

Technologies:

• Backend: Java 8, Spring 4, Spring Boot 1.4, JDBC Template, jFuzzyLogic 1.3, FlywayDB, ThymeLeaf, OpenCSV
• Client part: Bootstrap, JQuery
• Database: PostgreSQL 9.4+
• Тesting: JUnit, Selenium + PhantomJS driver, JXLS Reader, SoapUI.

Client: British assurance, inspection, product testing and certification company.

Goal: The client offers a new service, a sustainability certification, and wants to gain advantage of blockchain as an immutable storage to build trust.

Solution: A blockchain-based storage with web interface was developed with a search interface to check for certificates, based on Hyperledger Fabric 1.4 and deployed in Azure Cloud. 

Key features:

• Full text search, search by product criteria and by certificate number.
• Product, producer, and their certificate information.
• Certificate copy download.
• Metadata and certificate file validation by data stored in blockchain.
• Blockchain data browsing.
• System administrator can add new brands, programs, product categories, products, and certificates, using Sharepoint as CMS.

Technologies:

• Environment: Microsoft Azure Cloud
• Blockchain: Hyperledger Fabric 1.4
• Blockchain Adapter: Node.js 10.15.2 LTS + Express
• Back-end: .NET Core 2.2, Entity Framework Core 2.2, SQL Azure
• Front-end: Angular 7.1, TypeScript 3.1