Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms helps us a lot to increase visibility among potential clients. GoodFirms provides a trust factor for our clients. As reviews are genuine, it provides credibility for our company. I personally recommend GoodFirms to my clients and colleagues. GoodFirms is the referral traffic source for our website. For this, we thank you!
Please introduce your company and give a brief about your role within the organization.
Websigma Global Technology Solutions is a client-centric software development company believing in a structured process. I oversee the overall strategic and operational responsibility of the company.
What is the story behind starting this company?
Our story began in 2014. Back then we were just a bunch of engineers who got together to prove that nascent start-ups need not compromise on technology to bring their ideas to life. Since then, we have grown to deliver high-quality products for clients ranging from newborn start-ups to mid-level companies to Fortune 500 Companies.
What are your company’s business model–in house team or third party vendors/ outsourcing?
We are a one hundred percent in-house team. From Design to Building to Implementing, everything is in-house.
How does your company differentiate itself from the competition?
Websigma Values are built around creating an environment of teamwork, fairness, security, integrity, dignity, and respect. We believe these values will influence the business environment we operate in.
We aim to deliver an unmatched digital experience to our clients ranging across their customer or employee journey by being focused on high-quality solutions and services.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
We have divided our company into three categories
- Mobile Apps and Web App Development
- Enterprise Solution Development
- Artificial Intelligence and Machine Learning
A major portion of our clients is through word-of-mouth and references of our existing clients. We have clients who are with us for more than 4 years now.
Please share some of the services that you offer for which clients approach you the most for?
More number of Clients approach us for customized software solutions. During Covid lockdown, we have seen more client requests in the eCommerce category as we are industry experts in the field.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
As mentioned, most of our business is through referral of existing clients or clients who have been happy with our work. Therefore, we give utmost importance to client satisfaction.
Our Approach is to delight our clients through quality, performance, and innovation by employing the best and delivering technical wisdom for a complete collaborative business experience.
What kind of support system do you offer to your clients for catering to their queries and issues?
We have defined a support system with a pre-defined turn-around time. We have an escalation system. Queries that take a response time above T+1 day auto escalate to the specific project manager.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
We usually follow pay per milestone as per sprints in agile planning. In few cases, we do incorporate the client’s payment style,
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
As mentioned before, our company is categorized into 3 sectors – App Development, Enterprise Development, and AI. So we cater to all categories from nascent start-ups to mid-level companies to fortune 500 companies.
What is the price range (min and max) of the projects that you catered to in 2020?
Our price range (min and max) of the projects that we catered to in 2020 is between USD 3000/- to USD 42,000/-
Where do you see your company in the next 10 years?
Websigma Global Technology Solutions is a forward-looking company focused on building products and solutions that are needed for the 21st century.
In the next 10 years, we want to see transforming client’s realities to meet business aspirations by leveraging on the technology of the 21st Century.