WHMCS Global Services

Whmcs Global Services is a company based on the Whmcs Product development and Custom development support. We work on Cloud integration, Cloud Server setup, Whmcs compatible themes, and Apps development.

I work as a director of the company, my main focus falls on designing strategies to build unique new products, how to market them, and eventually sell them.

Initially we were Shine Dezign Infonet PVT. LTD, where we were working on three verticals 1. Web development 2. Mobile App development 3. Server Management. We had a customer from The US with whom we started working on WHMCS products and from then onwards we started getting multiple projects in WHMCS.
As we figured there was a huge gap in the market for people looking for WHMCS development, we launched WHMCS Global Services just to cater to clients pertaining to WHMCS. To my knowledge, We are  India’s first Whmcs product development and customer support company.

So as you know, we have 2 companies under one umbrella Shine Dezign Infonet which works on Mobile App, Web development, and Digital Marketing services, and WHMCS Global Services which works upon WHMCS product development and Custom development.

In-house team. We have a team of 100+ developers, designers, and testers. For sales we are dependent on third-party vendors, we also have an in-house marketing team through which we have been able to run many affiliate programs with many companies and had been able to form meaningful partnerships with them.

As we are one of the oldest and most experienced WHMCS services providers not only in India but in the world. Our developers have in-depth knowledge of the domain they are working on, so we come with solutions much quicker than any other company out there. Our customer uses ours in-house built Modules and Plugins, which differentiates us from our competitors.

We are also consulted by WHMCS, for our insights on new products, what features are in demand, and issues WHMCS users are facing.

We are not Industry-specific, as any company or business, which needs a server or using WHMCS we cater to them. In the past decade, we have catered to all sectors, such as Ecommerce, Hospitals, the Hotel industry, Fintech, etc… We are not industry-specific but server-specific. We expertise in Cloud solutions, server setup, management, and WHMCS.

Our customers are repetitive and we believe in building long-term business relations with our client on average we would say around 78-80% of our customers are repeat or referrals.

As we deal in  Product Sales and Custom Development services, I would like to answer this accordingly 

For Retail, our top selling products are 

For Custom Development we get around 8-10 inquiries daily for custom development of module and plugin to be compatible with WHMCS.

We are at around 92% customer satisfaction rate and our working even harder to improve this score. We have our own feedback system, integrated within the WHMCS framework, which enables us to contact all our customers, gather their feedback, and based on that we take either Corrective or Preventive actions. Apart from that, we have a Log system, which intimates us of any error or bug so that we can rectify it.

We are an Agile company and believe in open and honest communication among stakeholders. Our Business analyst work meticulously with our clients in gathering information, once the information gathering is done. Wireframes are created and our shared along with deliverables and milestones. This enables us to maintain a healthy relation with our clients and deliver amazing products on time and under budget.

We have a ticketing system on our website, we are also starting Live chat support, in the next couple of weeks.

We follow all the above payment structures, i.e. Pay per feature, Fixed cost, pay per milestone, in addition to that we do work hourly and outsourcing of dedicated resources for a period of time.

We sell our products which range from $10 to $650. For a custom development project, the minimum we charge is $500.

This year been a bit different due to the Pandemic, we started this year with projects in the range of $25,000 to $30,000, however, during the peak of pandemic and lockdown, we had to work on projects worth $5,000- $8,000. However, in the past 2 years, our average is at around $17,000- $19,000.

History teaches us how our future would be shaped, based on our growth in the past decade, I am super excited and motivated about what our next decade would be. My Vision is to take this company globally, with a headcount of 500+, with a minimum of three offices.

I believe by the end of 2030 there would be 5 subsidiary start-ups, under the WHMCS Global Services umbrella, with a market value of around $50-$60 million.