
Zeurons AI delivered a highly specialized and scalable automation solution
What was the project name that you have worked with Zeurons AI?
Automation of Insurance Eligibility Verification
What service was provided as part of the project?
Big Data & BI, Artificial Intelligence, Robotic Process Automation
Describe your project in brief
Zeurons AI was tasked with building a fully unattended automation solution to perform insurance eligibility verification for our patient appointments. The automation was built using UiPath and tightly integrated with our Intergy EMR system and payer portals such as Availity and United Healthcare.
Key deliverables included:
• A scheduled unattended bot that pulls appointment data from Intergy daily and pushes it into Orchestrator Queues.
• Web automation across multiple payer portals to fetch eligibility data, interpret coverage status, co-pays, deductibles, and limitations.
• PDF/screenshot extraction and auto-attachment to corresponding patient records in the EMR.
• Excel-based logs and summaries to track processed, failed, and ineligible entries.
• A robust exception-handling framework for portal downtime, credential issues, or incomplete patient data.
• UiPath Orchestrator setup for scheduling, bot scaling, monitoring, and logging.
What is it about the company that you appreciate the most?
Their deep domain expertise in healthcare automation, combined with strong technical skills, allowed them to design a solution that truly fit the nuances of our eligibility workflows. Their ability to handle complex payer logic and compliance documentation stood out.
What was it about the company that you didn't like which they should do better?
Early on, we found that certain appointment types required more nuanced logic than expected. While this slowed development briefly, Zeurons responded quickly and helped us reframe our process documentation to avoid similar issues going forward.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $50001 to $200000
- Completed
- Healthcare & Medical