Ziggle Tech

Digital Services and eCommerce Development Agency

5.0 9 Reviews
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We are an award-winning digital transformation agency. We provide strategy, design and technology services to mid-level enterprises. We help to create & implement the digital transformation strategy and turn your business into a digital leader. We provide mid-level enterprises with technology, replatforming, and digital transformation strategy, consulting, and services just as Accenture, IBM, and Deloitte provide large enterprises. As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, and digital platform engineering. We can help to answer these questions when creating a technology strategy for your business:

$50 - $99/hr
50 - 249
2015
Locations
United States
845 3rd Avenue, NYC, New York 10022
+1 (917) 983-1800
United States
Oppenheimer Tower, 10880 Wilshire Blvd, Los Angeles, California 90024
+1 (917) 983-1800
United States
55 E Monroe St, Chicago, Illinois 60603
+1 (917) 983-1800
United States
6303 Blue Lagoon Drive, Miami, Florida 33126
+1 (917) 983-1800

Focus Areas

Service Focus

20%
20%
15%
10%
10%
10%
10%
5%
  • Mobile App Development
  • E-commerce Development
  • Web Development
  • Web Designing (UI/UX)
  • Maintenance & Support

Client Focus

70%
30%
  • Small Business
  • Medium Business

Industry Focus

20%
20%
20%
20%
20%
  • Information Technology
  • Retail
  • E-commerce

Ziggle Tech Clients & Portfolios

Highly Available (HA) Cloud Infrastructure For Spree Commerce
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Highly Available (HA) Cloud Infrastructure For Spree Commerce
  • Highly Available (HA) Cloud Infrastructure For Spree Commerce screenshot 1
$10001 to $50000
8 weeks
E-commerce

The Challenge

There were multiple issues with the eCommerce Platform when we came on board to redesign the infrastructure:

  1. The eCommerce site was crashing quite frequently.
  2. The AWS cloud infrastructure was not developed to handle the growing demand. It was designed with a single EC2 instance over 3 years ago when the traffic to the site was very low.
  3. There was no CDN enabled.
  4. The images and static content were being served from the same server.
  5. The admin interface for managing content, dashboard, EDI, batch uploads etc. is also being served from the same server.
  6. eCommerce landing pages and call center were using the APIs via the main site itself.
  7. EDI server would constantly crash.

The Solution

We created a highly available AWS infrastructure using Docker and Kubernetes. With Kubernetes, we created multiple worker nodes with optimized docker containers using the alpine version of docker images where possible to reduce deployment time and increase application performance. We also configured a CI/CD deployment pipeline.

We also divided spree into four separate containers

  • Main site and checkout
  • SPREE API
  • SPREE Admin
  • SPREE EDI

This allowed us to better maintain and monitor SPREE. Dividing the containers also gives us much-needed insight on how many resources were being used at each section of SPREE and allow the development team to optimize the code where needed.

The highest number of requests we received at the time was about 60000 with about 5000 users on the site. We had better monitoring and alert mechanism in place. The eCommerce site never went down in last 4 months. We are now able to manage the maintenance without bringing down the server. The client saw an increased conversion by over 40%. This conversion is very high because of the above infrastructure business is able to put more marketing efforts hence the increased conversion.

Other improvements
We optimized the N+1 queries that were being run by Spree Commerce and used Redis caching heavily for database queries.

Replatforming Of Self-Service Customer Portal
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Replatforming Of Self-Service Customer Portal
  • Replatforming Of Self-Service Customer Portal screenshot 1
  • Replatforming Of Self-Service Customer Portal screenshot 2
  • Replatforming Of Self-Service Customer Portal screenshot 3
$50001 to $100000
28 weeks
Enterprise

The Challenge

Senior management at XYPRO realized that the old PHP based portal is not meeting the expectations of a large customer base that they have for its enterprise security software. They were looking for a robust self-service customer portal to support their customers where customers could go and download software documentation, software, and resolve issues. Customers had to login twice before they could create a support ticket or search the knowledge base.

The Solution

After comprehensive user research and understanding of their needs, we proposed to re-platform their self-service customer portal. We redesigned their portal using Liferay. Customers now could go to the portal and download the software, documentation and other materials without having to contact customer support.

For a connected customer experience, we achieved integration between Liferay and Salesforce. XYPRO customer portal has exceeded the company’s expectations in terms of usage and customers’ reaction. Users can now create the support tickets directly from Liferay without having the need for them to go to Salesforce.

Since we established single-sign-on (SSO) between Liferay and Salesforce, the customer portal has exceeded the company’s expectations in terms of user experience and customers’ reaction. We understand that reliability is a key when it comes to self-service customer portals, we developed a highly available AWS cloud infrastructure to host the Liferay portal to make sure we have 99.9% uptime.

Overall, this new self-service customer portal made customers happy with faster resolutions.

SHEEX Enhances The Mobile Customer Experience With New Progressive Web App (PWA)
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SHEEX Enhances The Mobile Customer Experience With New Progressive Web App (PWA)
  • SHEEX Enhances The Mobile Customer Experience With New Progressive Web App (PWA) screenshot 1
  • SHEEX Enhances The Mobile Customer Experience With New Progressive Web App (PWA) screenshot 2
$10001 to $50000
14 weeks
E-commerce

The Challenge

With consumer expectations around the mobile shopping experience at an all-time high, senior management at SHEEX realized that the responsive website has various limitations and they need to redesign their website and offer better user experience to its customers (approx. 70%) who are shopping on their website from their phone.

The Solution

Initially, we were exploring a native mobile app, but we realized that customers will have no incentive to download the app to make a purchase, at the same time we wanted to deliver an app-like user experience that was reliable, fast and engaging. Then, we proposed a mobile-first approach using Progressive Web App (PWA) and focus on design, speed and intuitive user experience to drive mobile conversion. We developed a PWA that provided better UX/UI and checkout experience that improved the conversion and customer satisfaction.

The biggest challenge for us was to complete the UX research, auditing, design, develop, test and launch the PWA a week before the Black Friday. Because of our experience and the agile development methodology that we follow for such projects, we were able to launch the PWA on time and within the budget.

Ziggle Tech Reviews

5.0 9 Reviews
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  • Mobile App Development
  • E-commerce Development
  • Web Development
  • Web Designing (UI/UX)
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Rahul Mehta

Ziggler Tech has provided excellent and reliable service, significantly enhancing our digital marketing and e-commerce strategies.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$10001 to $50000
In Progress
Other Industries

Review Summary

Over the past six months, I have been highly satisfied with Ziggler Tech's performance. They have been hard-working, caring, and thoughtful in all aspects of our business needs. Their efforts have significantly improved our digital marketing, website development, and overall e-commerce strategy. My overall experience with Ziggler Tech has been fantastic; they are thoughtful and caring individuals who truly understand our business requirements.
Rocky, Danny, and Jazz have been particularly excellent to work with. Their service quality is outstanding, and they have demonstrated exceptional reliability and technical ability. I would rate them five stars for their remarkable contributions to our projects.

What was the project name that you have worked with Ziggle Tech?

Digital Marketing, Web development and E - commerce

What service was provided as part of the project?

E-commerce Development, Digital Marketing

Describe your project in brief

I work at Conscious Step, I've been using their services for the last six months, primarily for digital marketing, website development, and e-commerce strategy.

What is it about the company that you appreciate the most?

What I appreciate the most about Ziggler Tech is their hard-working and thoughtful approach. They genuinely care about our business needs and consistently deliver high-quality service with excellent technical expertise.

What was it about the company that you didn't like which they should do better?

No

Kent Mora

The go-to team

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Every executive has a very close stable of people that they can go to for solutions and know that the job is going to get done and get done right, and without a doubt, Ziggletech has proven themselves to be exactly that.

Whether it's E-commerce Development, Mobile App Development, Development Operations, or any other of the numerous services they provide, I know I'm in good hands.

I was introduced to Ziggletech during my tenure as VP of Marketing for SHEEX. There was a large list of challenges that needed to be tackled during that time and Ziggletech provided me with expert consultative services as well as on-time and professional execution of the tasks at hand.

In today's marketplace, your e-commerce presence and infrastructure will make or break you. Having Ziggletech on your side will tip the scales in your direction so that you can worry about one less thing and focus on growing your business.

What service was provided as part of the project?

Mobile App Development, E-commerce Development

Zain Ul Arifeen

Ziggle Tech is Great

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

Ziggle Tech worked with us on ad optimization and implementation, e-commerce development and implementing our inventory management system. They brought great insights and delivered fast solutions to our business problems.

Zain Ul Arifeen
Sales & Marketing
Consciousstep.com

What service was provided as part of the project?

Digital Marketing, E-commerce Development

Chad Bryan

Partnership in Delivery

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Ziggle Tech took the time to understand and deliver a quality product for our market needs.

The Ziggle Tech technical and project management staff working with our teams were very easy to communicate with and took the time up front to completely understand our requirements.

I felt we had a very productive engagement and will happily use them again for future technical needs.

What service was provided as part of the project?

App Designing (UI/UX)

Dinorah Jacome

Absolutely Amazin

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Its been nothing but positive and lots of improvement since we started with ZT.

What service was provided as part of the project?

E-commerce Development

Ashey Znak

ZiggleTech Review

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

$0 to $10000

Review Summary

We had a great experience working with ZiggleTech! They are reliable, flexible, responsive and always solution based. We highly recommend this company and had a great working relationship.

What service was provided as part of the project?

E-commerce Development

What is it about the company that you appreciate the most?

Their customer service, reliability, and ability to always find a solution. Had a great time working with Danny!

Jason Anishanslin

Ziggle Tech: Technical Brillance

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Working with Ziggle Tech has been a fantastic experience. Rocky and Navin have been outstanding advocates bringing tech and design to our unique commerce model.

What service was provided as part of the project?

Web Designing (UI/UX), E-commerce Development

Robby Price

Great Partners!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Ziggletech has been a phenomenal partner for our fast-paced and growing organization. Their dedication, speed and quality of work are second to none!

What service was provided as part of the project?

Web Development, Web Designing (UI/UX)

Steve Tcherchian, CISSP

A pleasure to work with!!

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Review Summary

Great design team and quick turn around on all projects and request. Their web design team is very knowledgeable and the work is excellent. If you want a reliable Web Design company, these are the folks to go with! I recommend 100%

What service was provided as part of the project?

Web Development