Top Call Center Services in San Francisco, CA

Researched by:Goodfirms Research TeamUpdated:September 22, 2026

Goodfirms has reviewed 8 Call Center Services in San Francisco, CA as of September 2026. The top-ranked firm is Hugo (4.9 stars, 16 verified reviews, < $25/hr, founded 2017, San Francisco). Across the category, the median hourly rate is $25, median client rating is 5, and 36% of firms employ 50+ members. Explore the vetted Call Center Services in San Francisco, CA companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you looking to hire experienced call center services in San Francisco? Your business needs a customer service unit that treats every interaction as an opportunity to strengthen the relationship between a customer and your brand. Apart from experience and cost-saving, information on certain other parameters will help you hire the best fit for your business. A customer-centric approach, team of experienced multilingual agents, and full compliance with business standards are important criteria during any selection process. It is important that you assess all the call center companies in San Francisco, which will enable you to make the best business choice.
However, the vast number of call centers active in the region makes it very difficult for a business to assess them all. Goodfirms has prepared a directory to help you streamline your screening process. This directory comprises the top call center outsourcing services in San Francisco complemented with valuable information on crucial inquiry points. The information on focus area, project portfolio, experience, and pricing will help you narrow down your choices, while the research scores and verified reviews will help you make the final judgment. Please feel free to explore this directory and use the valuable research to hire the best call center service providers in San Francisco today.

Goodfirms has verified 8 Call Center Services in San Francisco, CA - part of 1,644+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top Call Center Service Providers in San Francisco

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Since its founding, Hugo has built a reputation as a top BPO company and trusted BPO services provider, partnering with disruptive startups and iconic brands worldwide on customer care, data, and community support. A 3,800+ strong, university-educated workforce spans SE Asia, Africa, and the Americas, ... read Hugo reviews & insights

    Since its founding, Hugo has built a reputation as a top BPO company and trusted ... read Hugo reviews & insights

    < $25/hr
    1,000 - 9,999
    2017
    San Francisco, United States
    Hugo is a good culture fit and has good value for cost - Anonymous
    Visit Website
  • Using AI Tools

    • PerplexityPerplexity
    • ClaudeClaude
    • GeminiGemini
    • ChatGPTChatGPT
    • ZapierZapier

    OBI Services stands among the best business process outsourcing companies, delivering virtual assistance, data entry, telemarketing, SaaS support, customer support, and chat support from the Philippines. As one of the trusted outsourcing BPO providers, it helps startups, solo entrepreneurs, and enterprises streamline operations while cutting ... read OBI Services LLC reviews & insights

    OBI Services stands among the best business process outsourcing companies, delivering virtual assistance, data entry, ... read OBI Services LLC reviews & insights

    < $25/hr
    50 - 249
    2017
    San Francisco, United States
    Working with OBI Services was seamless, professional, and highly accurate. - Anonymous
    Visit Website

    Why OBI Services LLC?

    • Cost-effective outsourcing, flexible pricing model
    • High accuracy and attention to detail.
    • Strong communication and transparent workflow.
  • Post your project. Get proposals from PRO-verified firms.

    Goodfirms recommends the top 3. You pick the winner.

  • V$ynergize is a highly experienced and ISO 27001-certified AI-driven Automation Enabled Outsourcing company. With a track record of serving 30+ Fortune 500 companies in over 15 countries, our diverse customer portfolio spans various industries such as BFSI, Healthcare, Telecommunication, E-commerce, and more. We specialize in ... read vsynergize reviews & insights

    V$ynergize is a highly experienced and ISO 27001-certified AI-driven Automation Enabled Outsourcing company. With a ... read vsynergize reviews & insights

    < $25/hr
    2 - 9
    San Francisco, United States
    A Collaborative Journey with VSYNEGIZE - Managing Director
  • Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection.

    Call Tools has developed a cloud-based contact center solution that is designed to increase contact ... read CallTools reviews & insights

    < $25/hr
    10 - 49
    2015
    San Francisco, United States
  • HigherRing, a B Corp and provider of US-based, white glove call center and back office services, is an innovative and smart choice to support brand-conscious companies in keeping their customers happy and satisfied. Founded by professional women with significant experience in call center development and management, education, private equity and advertising/marketing, HigherRing provides highly trained ... read HigherRing reviews & insights

    HigherRing, a B Corp and provider of US-based, white glove call center and back office ... read HigherRing reviews & insights

    < $25/hr
    50 - 249
    2017
    San Francisco, United States
  • Award Winning Excellence – Our history of award-winning, 24 hour live call center services is due to our commitment to excellence in everything we do, every message we deliver, every call we take because EVERY CALL COUNTS. Since 1979, our reputation has been built upon the quality of work we deliver. Our strong attention to ... read Direct Line Tele Response reviews & insights

    Award Winning Excellence – Our history of award-winning, 24 hour live call center services is ... read Direct Line Tele Response reviews & insights

    $100 - $149/hr
    50 - 249
    1979
    San Francisco, United States
  • 31West is the leading Inbound and Call Center Outsourcing Services in the United States offering tech support and customer services that will help you to reduce the cost. Contact now! https://www.31west.net/

    31West is the leading Inbound and Call Center Outsourcing Services in the United States offering ... read 31West reviews & insights

    NA
    Freelancer
    San Francisco, United States
  • Tactical TeleSolutions (TTS) is a boutique lead generation agency in the Bay Area. TTS was established in 1991 and has developed innovative calling campaigns for Start Ups to Fortune 500 clients. Our intellectual property is unrivaled. TTS offers a wealth of knowledge in all styles of telephone campaign--high end appointment setting, lead qualification, event support, ... read Tactical TeleSolutions reviews & insights

    Tactical TeleSolutions (TTS) is a boutique lead generation agency in the Bay Area. TTS was ... read Tactical TeleSolutions reviews & insights

    $50 - $99/hr
    50 - 249
    1991
    San Francisco, United States

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Trending insights from Goodfirms

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1 cities with the best Value Score for hiring.

Ranked by a composite blending firm count (supply), average rating (quality), and average hourly rate (cost). Affordability is weighted highest (50%), so this surfaces genuinely affordable destinations - not just the biggest markets.

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USSan Francisco42$50/hr579View firms
USSan Francisco
42 firms$50/hr5
Value Score79 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
San Francisco · $0-24/hr

18 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: OBI Services LLC, Hugo, vsynergize.

Mid-tier leader
San Francisco · $50-99/hr

5 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Actuate Media, Tactical TeleSolutions, Authorize.net.

Top tier leader
San Francisco · $150+/hr

1 firms in this tier - more than any other city. Top picks: Commeriq.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms