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Award-winning help desk software

Issue tracking, help desk, and customer support have never been easier or more efficient. All your issues, tickets, requests, complaints - whatever you call them - Issuetrak software uses automation to manage all your ticketing from start to finish, all in one place. Improve your help desk with software that can do backflips or configure your every tracking and workflow need. We serve a range of industries, including healthcare, defense, education, manufacturing, and transportation, and we can implement our software to serve any department's process, like HR onboarding, IT asset tracking, complaint management, and more. Customize our software solution to help you work to your fullest potential, make customers happy, and prevent any issue from slipping through the cracks. Deploy your way, on cloud or on-premises. Try us out with our 14-day free trial.



Issuetrak
1992
United States
  • Aviation-aerospace
  • Business-supplies-equipment
  • Computer-network-security
  • Computer-networking
  • Computer-software
  • Construction
  • Defense-space
  • Education-management
  • Facilities-services
  • Government-administration
  • Higher-education
  • Hospital-health-care
  • Information-technology-services
13 Industries
  • English
1 Language
Industries
  • Aviation-aerospace
  • Business-supplies-equipment
  • Computer-network-security
  • Computer-networking
  • Computer-software
  • Construction
  • Defense-space
  • Education-management
  • Facilities-services
  • Government-administration
  • Higher-education
  • Hospital-health-care
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • In-person
  • Documentation
Knowledge Base

Issuetrak Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Issuetrak Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Pricing Description
Includes Cloud Monthly or Cloud Annual, On-Premises Annual, Cloud+ quote-based
Vendor pricing page Get Free Trial
Plans & Packages
Cloud Team
$26 Per Month
Price is per agent
Cloud Support
$77 Per Month
Price is per agent and includes unlimited free users
Features
  • This plan includes all the features from Cloud Team plan
On-Premises Team
$206 One-time
Price is per agent
Features
  • This plan includes all the features from Cloud Support plan
On-Premises Support
$1028 One-time
Price is per agent and includes unlimited free users
Features
  • This plan includes all the features from On-Premises Team plan

Issuetrak Reviews

5.0 1 Review
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Norris Noble

Issuetrak is basic tracking software that can be configured as per need for users to submit help desk issues.

Excellent tool !! It has all the features to use and the feature I liked the most is service level agreement management. Helps me a lot in doing my work and I think it is sufficient for any business. Overall, this solution is very functional in a minimalist design.

What was the project name that you have worked with Issuetrak?

Help Desk Software

How long have you used Issuetrak?

8 Months

How frequently you use Issuetrak?

Daily

What do you like the most about Issuetrak?

Fast setup and it is really good, I appreciate it.

Really useful and very convenient tool.

Awesome UI/UX and is very reliable.

What do you like the least about Issuetrak?

I love it but it needs to be more useful.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Freshdesk

Issuetrak Integration