Issuetrak

5.0 (1 Review)|Write a Review|Claimed profile
United States HQFounded 1992

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLarge

Overview

About Issuetrak

Issue tracking, help desk, and customer support have never been easier or more efficient. All your issues, tickets, requests, complaints - whatever you call them - Issuetrak software uses automation to manage all your ticketing from start to finish, all in one place. Improve your help desk with software that can do backflips or configure your every tracking and workflow need. We serve a range of industries, including healthcare, defense, education, manufacturing, and transportation, and we can implement our software to serve any department's process, like HR onboarding, IT asset tracking, complaint management, and more.

Customize our software solution to help you work to your fullest potential, make customers happy, and prevent any issue from slipping through the cracks. Deploy your way, on cloud or on-premises. Try us out with our 14-day free trial.

At a glance

Software information

Industries served, licensing and the support Issuetrak provides.

Industries

  • Aviation-aerospace
  • Business-supplies-equipment
  • Computer-network-security
  • Computer-networking
  • Computer-software
  • Construction

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Fast setup and it is really good, I appreciate it.
  • Really useful and very convenient tool.
  • Awesome UI/UX and is very reliable.

What users like the least

  • I love it but it needs to be more useful.

What users say

Review Analytics of Issuetrak

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Fast setup and it is really good, I appreciate it.Really useful and very convenient tool.Awesome UI/UX and is very reliable.
Detailed Reviews of Issuetrak
Sort ByWrite a Review
Norris NobleVerified Review
Posted on Jan 17, 2023

“Issuetrak is basic tracking software that can be configured as per need for users to submit help desk issues.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Excellent tool !! It has all the features to use and the feature I liked the most is service level agreement management. Helps me a lot in doing my work and I think it is sufficient for any business. Overall, this solution is very functional in a minimalist design.

Capabilities

Issuetrak features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Plans

Issuetrak pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
14 Days
Includes Cloud Monthly or Cloud Annual, On-Premises Annual, Cloud+ quote-based
Cloud Team$26 / month
Cloud Support$77 / month
On-Premises Team$206 / one-time
On-Premises Support$1028 / one-time

Works with

Integrations

Issuetrak connects with the tools your team already uses.

Media

Screenshots & video