Tapsy AI

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Denmark HQFounded 2019

Deployment

Web-based

Overview

About Tapsy AI

Tapsy AI helps customer-facing businesses collect instant feedback from the people they serve, directly at the moment of experience.

Instead of asking customers to download an app or complete a long survey later, Tapsy AI uses simple NFC and QR touchpoints. A customer taps or scans, answers a few quick questions, and can receive a reward, offer, or thank-you message.

Businesses can use Tapsy AI in restaurants, cafés, hotels, events, coworking spaces, cultural venues, wellness centers, and other physical locations. The platform turns quick interactions into useful insights, helping teams understand what customers like, identify recurring issues, improve service quality, and create better experiences over time.

At a glance

Software information

Industries served, licensing and the support Tapsy AI provides.

Industries

  • Retail
  • Facilities-services
  • Events-services
  • Hospitality
  • Human-resources

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Live Chat
  • Email
  • Support daysMondayTuesdayWednesdayThursdayFridaySaturdaySundaySupport time08:00 to 20:00 (ECT)

Training

  • Webinar
  • In-person
  • Documentation
Languages (9)
EnglishFrenchItalianSpanishDanishSwedishGermanDutchPolish
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Capabilities

Tapsy AI features

The full feature set, grouped by module.

Customer Engagement

  • Feedback Management
  • AI Features
  • Reporting/Analytics
  • Gamification
  • Churn Management

Customer Experience

  • Sentiment Analysis
  • AI Features
  • Survey/Poll Management
  • Reporting & Analytics
  • Feedback Management
  • Action Management
  • Dashboard
  • Trend Analysis
  • Text Analysis
  • Customer Segmentation

Customer Loyalty

  • Loyalty Cards
  • Loyalty Program
  • Reporting and Analytics
  • AI Features
  • Rewards Management
  • Activity Tracking

Employee Engagement

  • Feedback Management
  • AI Features
  • Reporting & Dashboard

Artificial Intelligence

  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • AI Features
  • Decision Making

Data Analysis

  • Data Visualization
  • Search & Filter
  • AI Features
  • Reporting

Retail Management

  • Loyalty Program
  • Multi-Location
  • AI Features
  • Reporting & Analysis

Plans

Tapsy AI pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
EUR (€)

Works with

Integrations

Tapsy AI connects with the tools your team already uses.

Media

Screenshots & video