Vital lnk between your company and the cloud

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Okta, Hubspot & Microsoft Partner.

Since 2017, we’ve been implementing, migrating, integrating, administering, and auditing cloud solutions everybody knows — all the way from PoC and training to ongoing support and GenAI guidance, always with the customer’s IT setup in mind.

Businesses get to capture the value of compelling products that span cloud computing, location and mapping, borderless collaboration, peerless customer service, and DevSecOps.

Czech Republic Czech Republic
Slezská 1306/80, Praha, Praha 130 00
+420 790 285 046
Ukraine Ukraine
Maidan Nezalezhnosti 2, Kyiv, kyiv 01012
+38 093 954 33 76
France France
67 Cours Mirabeau, 13100
+33 7 45 01 21 24
Poland Poland
Królewska 65a/1, Krakow, Malopolskie 30-081
+48 79 939 94 40
$100 - $149/hr
50 - 249
2017

Service Focus

Focus of Implementation Services
  • ERP Consulting - 30%
  • Google Cloud Consulting - 30%
  • Cloud Consulting - 40%

Industry Focus

  • Information Technology - 14%
  • Media - 9%
  • E-commerce - 7%
  • Other Industries - 7%
  • Retail - 7%
  • Business Services - 6%
  • Transportation & Logistics - 6%
  • Advertising & Marketing - 6%
  • Manufacturing - 5%
  • Education - 5%
  • Other - 28%

Client Focus

65% Medium Business
25% Large Business
10% Small Business

Review Analytics of Cloudfresh

40
Total Reviews
4.9/5
Overall Rating
7
Recent Reviews

What Users Say

Professional communication, prompt execution and expertise from the Cloudfresh team.
Sofia Zhukovska
Sofia Zhukovska , CMO at Proxima Research
Cloudfresh was very responsive and helpful
Etkin
Etkin
Cloudfresh made the Asana integration smooth and customized, greatly improving our workflow.
Alexey Lyakhov
Alexey Lyakhov
Cloudfresh was professional, responsive, and delivered excellent results within the agreed timeline.
Akram Alkhaled
Akram Alkhaled , Senior Systems Engineer at Personio
Professional and client-focused service
Anonymous

What Users Like The Most

  • What stands out most is their unwavering focus on our goals, ensuring that every decision and recommendation is made with our objectives in mind. The team is proactive, consistently suggesting well-thought-out implementation strategies that fit our needs.
  • What I liked most about Cloudfresh was how they really listened to what we needed and tailored their focus to fit perfectly—no one-size-fits-all approach.
  • They are very exact, and they always lead you to the solution.

What Users Like The Least

  • Maybe a little sometimes we are waiting for a few choice scenarios for solutions.
  • the initial project phase experienced some delays due to the team's limited availability. However, once the project commenced, their responsiveness and commitment were commendable
  • Intelligent staff.

Detailed Reviews of Cloudfresh

4.9 40 Reviews
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  • Implementation Services
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  • Most Recent
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Sofia Zhukovska

Professional communication, prompt execution and expertise from the Cloudfresh team.

We made a chat bot for marketing, gave references and useful points on the work of the chat bot, which was created on the basis of Zendesk.

What was the project name that you have worked with Cloudfresh?

Marketing Chat Bot

What service was provided as part of the project?

Implementation Services

Describe your project in brief

The task was to make a chat bot for the site. That chat bot helped visitors to navigate the site and gave the opportunity to quickly sign up for a demo presentation or contact with vendors.Cloudfresh team very professionally and quickly completed the task, pmoogla improved the scripts for chat-bot and supported jae after the introduction of chat-bot on the site with answers to emerging issues of interaction with Zendesk on the basis of which the chat-bot was created.

What is it about the company that you appreciate the most?

Professional communication, quick resolution of queries, help in improving the chat bot.

What was it about the company that you didn't like which they should do better?

nothing

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Healthcare & Medical
Etkin

Cloudfresh was very responsive and helpful

We had our Zendesk help desk setup with Clodfresh. They were very clear with the procedure and the implementation was taken care of quickly. The admin training and agent training was high quality and helpful. They answered all our questions quickly.

What was the project name that you have worked with Cloudfresh?

Zendesk integration

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Our Zendesk help desk was set up and admin and agent training was delivered.

What is it about the company that you appreciate the most?

Cloudfresh is very responsive and they were eager to help us with anything.

What was it about the company that you didn't like which they should do better?

N/A

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Media
Verified via email/call
Alexey Lyakhov

Cloudfresh made the Asana integration smooth and customized, greatly improving our workflow.

Cloudfresh provided support in implementing Asana into our marketing workflows. Our main focus was creating a project board tailored to our company's unique needs. The team carefully listened to our requirements and designed a board structure that fits our tasks perfectly.

We had regular meetings where Cloudfresh guided us step-by-step — from setting up rules to transferring data. They walked us through every action, ensuring we made the most of Asana. Thanks to their expertise and responsiveness, the integration was seamless and our processes became much more efficient.

What was the project name that you have worked with Cloudfresh?

Implementing Asana Boards and Rules to Marketing Projects

What service was provided as part of the project?

Implementation Services

What is it about the company that you appreciate the most?

Customized Solutions: Tailored Asana setup to fit our company’s marketing needs. Expert Guidance: Walked us through every step with clear explanations. Responsiveness: Held regular meetings and promptly addressed our questions. Efficient Integration: Made the transition seamless, improving workflow transparency. Supportive Team: Patient and hands-on, ensuring we fully understood Asana’s features.

What was it about the company that you didn't like which they should do better?

We didn't encounter significant issues, but it's possible and can be useful to have prepared board templates by Cloudfresh for companies from different Industries (not only by Asana itself). Also, It will be great to provide with pre-recorded videos about basic features of Asana for company and then discuss questions in some cases. Overall, it there weren't issues collaborating with Cloudfresh.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Financial & Payments
Verified via email/call
Akram Alkhaled

Cloudfresh was professional, responsive, and delivered excellent results within the agreed timeline.

Our experience with Cloudfresh was excellent. They conducted a thorough Google Workspace security audit and implemented trust rules, data protection policies, device management, and Data Loss Prevention (DLP). Their tailored approach improved our compliance, security, and efficiency, completing the project on time with clear communication throughout.

What was the project name that you have worked with Cloudfresh?

Google Workspace Security Audit and Enhancement

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Cloudfresh helped us enhance our Google Workspace security through a comprehensive audit and implementation of key security measures. Their expertise significantly improved our compliance and operational efficiency.

Describe Your Project:
The project focused on strengthening our Google Workspace security. Cloudfresh delivered a comprehensive workshop on:

Trust Rules Implementation: Ensured only trusted devices and users could access our resources.
Data Protection Policies: Enforced safeguards for sensitive information.
Device Management: Improved endpoint security and application allowlisting.
Access Controls: Optimized permissions for better compliance.
Data Loss Prevention (DLP): Mitigated risks of data leaks with robust rules.
Cloudfresh was professional, responsive, and delivered excellent results within the agreed timeline.

What is it about the company that you appreciate the most?

What I liked most about Cloudfresh was how they really listened to what we needed and tailored their focus to fit perfectly—no one-size-fits-all approach.

What was it about the company that you didn't like which they should do better?

the initial project phase experienced some delays due to the team's limited availability. However, once the project commenced, their responsiveness and commitment were commendable

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Information Technology

Professional and client-focused service

Cloudfresh played an invaluable role in implementing the Asana platform for one of our largest departments. The entire process was exceptionally smooth, with their team demonstrating responsiveness and a commitment to meeting our unique needs at every step. We truly appreciate their flexibility and tailored approach, which made the implementation seamless and effective. Highly recommended for their professionalism and client-focused service!

What was the project name that you have worked with Cloudfresh?

Implementation of Asana

What service was provided as part of the project?

Implementation Services

What is it about the company that you appreciate the most?

Flexibility

What was it about the company that you didn't like which they should do better?

N/A

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Information Technology
Eugenia Zag

Good implementation process a new Software

Our collaboration with Cloudfresh has been exceptionally productive and rewarding.
Overall, they follow the timeline diligently, making project management smooth and predictable.
Overall, working with Cloudfresh has been a highly professional experience, and we look forward to future projects together

What was the project name that you have worked with Cloudfresh?

Implementation Software and Trainings for Employee

What service was provided as part of the project?

Implementation Services

What is it about the company that you appreciate the most?

What stands out most is their unwavering focus on our goals, ensuring that every decision and recommendation is made with our objectives in mind. The team is proactive, consistently suggesting well-thought-out implementation strategies that fit our needs.

What was it about the company that you didn't like which they should do better?

Maybe a little sometimes we are waiting for a few choice scenarios for solutions.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • E-commerce

The Cloudfresh team provided exceptional, efficient support during our Zendesk setup

I’d like to extend my appreciation to the Cloudfresh team for their outstanding service! They expertly guided us through the setup and connection to Zendesk, responding promptly to our requests and demonstrating a clear understanding of our specific needs. Their exceptional support throughout the integration made working with Cloudfresh both seamless and effective. For anyone seeking a dependable partner to implement Zendesk, I highly recommend the Cloudfresh team!

What was the project name that you have worked with Cloudfresh?

Zendesk integration

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Integration of Zendesk to our company - ticket system, AI, Zendesk Talk.

What is it about the company that you appreciate the most?

ChatGPT What I appreciated most about Cloudfresh was their responsiveness and deep understanding of our needs, ensuring a seamless and tailored integration experience.

What was it about the company that you didn't like which they should do better?

Everything was OK.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Telecommunication
Ruslana Krutin

The Cloudfresh team is one of the best I have ever worked with.

Our company worked with Cloudfresh on a custom technical request in July of this year, and I can confidently say that the Cloudfresh team performed excellently. The Cloudfresh employees approached each task with a client-oriented mindset and provided a clear action plan. Communication was smooth and pleasant. We are very grateful to Cloudfresh for their assistance throughout the collaboration processes and even after the main tasks were completed. Highly recommend.

What was the project name that you have worked with Cloudfresh?

Zendesk migration

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Due to the expansion of the company, we needed to partially migrate data and settings from our Zendesk account to another target account.

What is it about the company that you appreciate the most?

Individual approach, precision, and timely execution of all planned steps.

What was it about the company that you didn't like which they should do better?

Everything was at a high level.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Financial & Payments
Tom Softreck

Great support, Great company, recommended for the best practices.

Engaging Questions: questions were well-crafted and stimulated deep thinking.
Active Listening: demonstrated attentiveness by asking follow-up questions that built upon previous responses.
Diverse Topics: the conversation covered a wide range of subjects, showcasing your intellectual curiosity.

What was the project name that you have worked with Cloudfresh?

Consultation

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Great support, I got good advice!

What is it about the company that you appreciate the most?

Interesting offer as an outsourcing for SaaS startups

What was it about the company that you didn't like which they should do better?

Great support

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Education
Alona Patsiuk

The experience was mixed, with initial challenges that improved over time due to their responsiveness to feedback.

As the Chief of Staff in a digital advertisement company, I oversaw the adoption and optimization of Asana within our organization. We engaged CloudFresh to review and improve existing processes and to implement Asana for teams that had not used it before, like HR. The budget for this project was around $2,000 for the highest Asana plan. Initially, CloudFresh managers were not proactive, leading to a rough start and decreased trust. However, after providing negative feedback, they improved their approach significantly. The objective to enhance existing processes did not yield the desired results as CloudFresh found our current processes to be already optimal. However, their work with new teams, like HR, showed immediate positive impacts. Communication improved towards the end of the project when we had a single manager, which made the collaboration smoother. Overall, the experience was good but varied across different teams.

What was the project name that you have worked with Cloudfresh?

Asana Optimization and Implementation for Digital Advertisement Company

What service was provided as part of the project?

Web Development, Web Designing (UI/UX)

Describe your project in brief

The project involved optimizing existing Asana processes and implementing Asana for new teams within our organization to streamline workflows and enhance process efficiency.

What is it about the company that you appreciate the most?

I appreciated their openness and excellent soft skills, especially how they accepted and acted on negative feedback to improve our working relationship.

What was it about the company that you didn't like which they should do better?

Communication could be improved, especially regarding the language barrier. Although they spoke English, it sometimes felt like they held back due to language limitations. More proactive communication and clarity from the start would be beneficial.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • Completed
  • Other Industries
Sergiy Pidlipaev

The migration went well, everything is fine.

We wrote an action plan and launched the migration. We were constantly aware of the progress and the need to do something to complete the tasks. They always answered and gave feedback on time. I recommend the company for cooperation.

What was the project name that you have worked with Cloudfresh?

Google Workspace migration

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Migrate Google Workspace account

What is it about the company that you appreciate the most?

Always in touch

What was it about the company that you didn't like which they should do better?

There were points that needed to be finalized after the migration.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Information Technology
Viktor Piorecky

It was a very much professional and fast service. We were satisfied with the services.

Cloudfresh helped us moving emails from local provider to Google Workspace. They were professional and fast. However the pricing was a bit tricky and we also expected deeper knowledge of google email possibilities and constrains before we moved everything and started to find out about many limitations GWS has. In the end the technicians were very helpful and helped us to solve all the issues after the migration.

What was the project name that you have worked with Cloudfresh?

Transferring emails from local provider to Google Workspace

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Moving all the whole company's mailing services from local provider to Google Workspace.

What is it about the company that you appreciate the most?

Organized, fast, communicative.

What was it about the company that you didn't like which they should do better?

Probably a better pre-project preparation would help. Knowing exactly what we needed before we started the migration would help to prevent many roadblocks and fast decision making on the go.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Manufacturing
Dan Niculae

Quick and smooth implementation

Cloudfresh delivered a very quick and smooth implementation and data migration for our company, moving our infrastructure from Office 365 to Google Workspace.

They were very proactive and responsive, and delivered a very quick and painless data migration, with minimum impact for our team.

Also, pricing and commercial terms were very competitive, allowing us to get a good cost-benefit ratio.

What was the project name that you have worked with Cloudfresh?

Imobiliare.ro Finance - Migration to Google Workspace

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Migrating company collaboration infrastructure from Office 365 to Google Workspace

What is it about the company that you appreciate the most?

Competitive, responsive, proficient. Nice company and team to work with.

What was it about the company that you didn't like which they should do better?

No cons

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Banking

Fast and professional service integration, considering the client's wishes.

The integration project was completed quickly. Collegues listened to our wishes and made adjustments to the process. They also performed the integrations we needed and explained how to work with them. They conducted technical sessions for IT staff and answered all questions.
Overall, we are very satisfied with the cooperation.

What was the project name that you have worked with Cloudfresh?

Zendesk Integration

What service was provided as part of the project?

Implementation Services

Describe your project in brief

Implementation of Zendesk system, setup basic workflows, rules, triggers, forms, etc. Integration with Slack and Telegram.

What is it about the company that you appreciate the most?

Flexibility and the ability to listen to the client and adapt to their needs.

What was it about the company that you didn't like which they should do better?

There is nothing to write here

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Advertising & Marketing

Good work in time and budget. Clear & prompt communication

Following our recent migration from Outlook to Google Workspace, I'd like to share our experiences with cloudfresh. The migration was completed within the planned timeline and budget, which was a critical aspect of this project's success. communication was efficient, offering clear and concise responses to our questions throughout the process. They provided templates that simplified the planning phase, demonstrating their approach to facilitating the migration process. Another point worth mentioning is their availability. Even at short notice, which contributed significantly to the smooth completion of the project. Based on our satisfactory experience, I recommend cloudfresh for Google Workspace migration projects. Their professional approach, effective communication, and supportive nature were key to the success.

What was the project name that you have worked with Cloudfresh?

E-Mail and Calendar Migration

What service was provided as part of the project?

Implementation Services

Describe your project in brief

cloudfresh migrated all our mailboxes and calendar from MS to Google Workspace.

What is it about the company that you appreciate the most?

Short reaction times.

What was it about the company that you didn't like which they should do better?

Some minor hick-ups

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Information Technology

Client Portfolio of Cloudfresh

Project Industry

  • Travel & Lifestyle - 7.7%
  • Information Technology - 46.2%
  • Transportation & Logistics - 7.7%
  • Advertising & Marketing - 15.4%
  • Financial & Payments - 7.7%
  • NGOs - 7.7%
  • Education - 7.7%

Major Industry Focus

Information Technology

Project Cost

  • Not Disclosed - 100.0%

Common Project Cost

Not Disclosed

Project Timeline

  • Not Disclosed - 23.1%
  • 1 to 25 Weeks - 76.9%

Project Timeline

1 to 25 Weeks

Clients: 15

  • SendPulse
  • AirSlate
  • WOOPPAY
  • MacPaw
  • SoftTeco
  • Headway
  • Brand New Galaxy
  • Bluestyle
  • appflame
  • Wildix
  • Promodo
  • Netpeak
  • Jooble
  • Uklon
  • Genesis

Portfolios: 13

How Zendesk Boosted the Customer Service of Blue Style, One of the Biggest Travel Agencies in the Czech Market

How Zendesk Boosted the Customer Service of Blue Style, One of the Biggest Travel Agencies in the Czech Market

  • How Zendesk Boosted the Customer Service of Blue Style, One of the Biggest Travel Agencies in the Czech Market screenshot 1
Not Disclosed
Ongoing
Travel & Lifestyle

About the Client

Blue Style is the largest independent travel agency in the Czech market, with over 25 years of experience. The company organizes journeys for over 300,000 clients annually, operating 62 branches and partnering with more than 800 commission partners across the Czech Republic. A personal approach and high product quality are core to their operations, making technology investments crucial for enhancing the client experience.

Challenge

The Covid pandemic necessitated adjustments to the “new normal,” significantly impacting customer service. Client frustrations increased, and the need for robust customer service tools and effective remote collaboration became critical. Blue Style's customer service team, working from home, faced challenges due to inadequate infrastructure and an unexpected surge in calls from travel cancellations. To address these issues, Blue Style needed a seamless, all-in-one solution that prioritized quality control, operational speed, and innovation.

Solution

Seeking the right solution, Blue Style partnered with Cloudfresh, a certified Zendesk partner in the Czech Republic. Their journey with Zendesk began, introducing an advanced customer service platform that enabled remote work and efficient ticket management.

Zendesk Support provided a centralized hub for managing customer interactions, allowing agents to track, prioritize, and respond to tickets in one place. The Zendesk ticketing system was a game-changer, offering a complete view of customer interactions and preserving valuable data.

With features like Side Conversations, agents could collaborate on tickets and communicate directly with the right people, enhancing both speed and quality of service. The Light Access feature allowed other employees to monitor conversations, facilitating better teamwork and expertise sharing.

The highly customizable integrations with other applications further increased response speed, enabling customer support managers to quickly respond through popular channels.

Results

The transition to Zendesk Support resulted in:

  • A proficient ticketing system with advanced collaboration tools.
  • Simplified processes for agents and customers during issue resolution.
  • Easy adaptability for agents with all necessary functions in one place.
  • Increased speed and efficiency in ticket resolution, with high monitoring and control features.

Here are some key metrics for the Zendesk system at Blue Style:

  • Total tickets in Q2 2023: 324,207
  • Solved tickets: 324,216
  • One-touch tickets: 96.9%
  • Reopened tickets: 5.8%
  • Peak hours: 9-11 AM and 3-5 PM
  • Peak day: Tuesday

The continuous increase in ticket numbers from 2021 to 2023 highlights the effectiveness of Zendesk in enhancing customer support.

Cloudfresh’s Role

Cloudfresh played a pivotal role in implementing Zendesk for Blue Style, guiding them through the process and helping to improve customer service. As a Zendesk Premier and Implementation Partner, Cloudfresh shared best practices, conducted audits, and connected Zendesk to Blue Style's internal systems. The Cloudfresh team continues to provide long-term IT support for Zendesk, ensuring that Blue Style's customer service operations run smoothly.

How Did Genesis Upgrade Their Workflows with Google Workspace Tools?

How Did Genesis Upgrade Their Workflows with Google Workspace Tools?

  • How Did Genesis Upgrade Their Workflows with Google Workspace Tools? screenshot 1
Not Disclosed
4 weeks
Information Technology

About the Client

Genesis is a co-founding company that builds global tech businesses alongside outstanding entrepreneurs from CEE. As one of the largest global app developers, Genesis companies have seen their apps downloaded by over 300 million users worldwide, with tens of millions using them monthly. Genesis has co-founded successful, now independent, tech companies like Jiji, BetterMe, and Headway, and continues to develop projects such as OBRIO, Universe, AMO, Boosters, and others.

Project Timeline

  • Start Date: March 5, 2022
  • End Date: April 7, 2022

Challenge

Genesis sought to optimize its corporate email service within a common domain, focusing on:

  • Flexible settings.
  • Corporate mail and spam control.
  • Creation of redirects.
  • Cloud storage utilization.
  • Online document collaboration.

A key challenge was monitoring document sharing outside the corporate domain.

Solution

Since 2015, Genesis has been using Google Workspace on a free plan, leveraging tools like Gmail, Google Docs, Drive, and Meet. In response to growing needs, Genesis upgraded to the Google Workspace Enterprise Standard plan. This plan introduced new features, such as automatic monitoring of document sharing outside the company and notifications to administrators.

Genesis also adopted shared folders and Google Vault for better file access control and security. Additionally, Google Workspace became the sole entry point for various services, and the company started using the "Rooms" feature to book meeting spaces in their offices.

Results

The transition to Google Workspace Enterprise Standard allowed Genesis to:

  • Optimize employee workflows within a unified corporate domain.
  • Automate routine tasks.
  • Enhance document access control, addressing a significant concern.
  • Benefit from flexible settings, cloud storage, and improved security features.

These changes have greatly improved online collaboration and simplified work processes across the company.

Cloudfresh’s Role

As a Google Cloud Premier Partner, Cloudfresh guided Genesis through the transition to the Google Workspace Enterprise Standard plan. They provided advice on integrating new features and have been a long-term partner, supporting Genesis in resolving technical issues and ensuring smooth cooperation.

How an International Job Aggregator Jooble Smoothly Migrated to Google Workspace with Cloudfresh Assistance

How an International Job Aggregator Jooble Smoothly Migrated to Google Workspace with Cloudfresh Assistance

  • How an International Job Aggregator Jooble Smoothly Migrated to Google Workspace with Cloudfresh Assistance screenshot 1
Not Disclosed
3 weeks
Information Technology

About the Client

Jooble is a global IT company founded in 2006, best known for its international job search website used by millions in 67 countries. Ranked among the top 10 employment resources in terms of traffic, Jooble operates as a remote-first company with a team of over 330 professionals communicating in 25 languages. Every day, Jooble aggregates job vacancies from over 140,000 sources, including corporate websites, social networks, and classifieds, bringing all job offers into one place.

Challenges

Effective communication is crucial for Jooble’s success, and email is their primary communication tool. Recently, Jooble decided to transition to Google Workspace (GWS) to enhance email reliability, automate processes, improve security, and create a synchronized ecosystem of apps. Their key goals included:

  • Reliable corporate email with advanced administration and spam protection.
  • Improved data security and protection.
  • Seamless integration of apps for better collaboration.

Solution

Jooble partnered with Cloudfresh to transition to GWS, selecting the Enterprise Standard edition. This plan offered the robust email service they needed, along with advanced security features like Google Vault for data retention and S/MIME for message encryption.

The familiarity of Gmail to Jooble’s employees made the transition smooth. With over 2,000 mail accounts migrated, Jooble now enjoys secure, smart, and integrated email services. Additionally, the synchronized ecosystem of GWS apps, including Google Calendar and Google Meet, has streamlined collaboration across the company.

GWS’s powerful APIs have also allowed Jooble to automate various workflows, further enhancing efficiency. One standout feature for the team has been “Appointment Scheduling,” which simplifies meeting planning by syncing directly with Google Calendar, reducing the time spent on coordination.

Results

The integration of GWS has significantly impacted Jooble’s operations, delivering:

  • A unified ecosystem of apps working seamlessly together.
  • Quick calendar synchronization and effortless meeting scheduling.
  • Efficient document sharing and productive workday planning.
  • Advanced security and streamlined management processes.
  • Regular updates and a wealth of support resources.

Overall, GWS has improved collaboration, security, and productivity at Jooble, making it easier to manage workflows and adapt to a fast-paced, remote-first environment.

Cloudfresh’s Role

Cloudfresh played a vital role in Jooble’s transition to Google Workspace, offering expert guidance and migration services. They provided a clear plan that ensured a smooth and unobtrusive transition for all employees. Their prompt responses and flexible service packages were key to the success of the migration.

The collaboration continues, with Cloudfresh always ready to support Jooble’s ongoing needs as their IT team further enhances their expertise in GWS solutions.

How ROUVY Utilizes Asana as a Company-Wide Work Management Tool

How ROUVY Utilizes Asana as a Company-Wide Work Management Tool

  • How ROUVY Utilizes Asana as a Company-Wide Work Management Tool screenshot 1
Not Disclosed
3 weeks
Information Technology

About the Company

ROUVY is a leading indoor cycling app that offers users an immersive video experience, allowing them to ride real routes from around the world. With over 1300 routes available, ROUVY helps cyclists train, have fun, and explore the globe from home. With a team of 100 employees across various departments, ROUVY is always looking for innovative ways to streamline operations and boost productivity.

Challenges

As ROUVY expanded, it became clear that they needed a unified project management tool. Initially, Asana was used only by the marketing team, but ROUVY wanted to expand its use across the entire company. Different departments had varying levels of Asana usage, and with cross-functional projects in play and another tool, JIRA, already in use, the challenge was to standardize Asana's use and integrate it effectively with JIRA.

Solution

ROUVY began by mapping out their processes and identifying key challenges. They designed Asana projects tailored to the specific needs of each team, ensuring that both Asana and JIRA had clearly defined roles. The solution included:

  • Mapping processes and identifying challenges.
  • Designing Asana projects with clear purposes and structures.
  • Defining the distinct roles of Asana and JIRA.
  • Establishing project ownership to ensure accountability.
  • Creating custom tags, forms, templates, and features to improve efficiency.

Results

After three months of implementation, ROUVY successfully integrated Asana across multiple departments, including Marketing, Product, HR, and Finance. The setup was tailored to their unique processes, enhancing collaboration and productivity. Asana's integration with JIRA allowed each tool to operate at its best, reducing confusion and ensuring clear project management. Asana is now the central platform for managing ongoing processes and projects, from marketing campaigns to product roadmaps, aligning with ROUVY’s goal of a cohesive project management system.

Cloudfresh’s Role

Cloudfresh was instrumental in ROUVY’s successful adoption of Asana. The process started with an introductory meeting and four one-hour workshops where Cloudfresh provided tailored guidance on setting up Asana. Over three months, Cloudfresh supported ROUVY by designing workflows, creating custom tags and templates, and establishing project ownership. Their consistent support and sharing of best practices helped ROUVY fully embrace Asana, ensuring a smooth and efficient transition.

How Uklon Streamlined the Build Process Using GitLab

How Uklon Streamlined the Build Process Using GitLab

  • How Uklon Streamlined the Build Process Using GitLab screenshot 1
Not Disclosed
Ongoing
Transportation & Logistics

About the Client

Uklon is a product IT company that has developed a leading ride-hailing app, founded in 2010. With 11 innovative products built on a microservices architecture and powered by cloud computing, Uklon’s IT team continually enhances one of the largest infrastructures in Ukraine and beyond. Their mission is to transform urban living through technological solutions.

Project Timeline

  • Start Date: Approximately 2017-2018
  • End Date: Ongoing

Challenge

Uklon began using GitLab when both companies were still startups, primarily as a code versioning tool. As Uklon’s business grew, so did their needs, and GitLab’s evolving features became essential. However, Uklon initially used a third-party solution for CI/CD, leading to a fragmented system that complicated maintenance and required additional resources.

Solution

Over time, Uklon phased out other tools and fully integrated their SDLC processes, including delivery, build, and deployment, into GitLab. This move provided a unified platform for developing, testing, and deploying their applications, managed by the "Platforms" team. GitLab’s scalable, flexible functionality allowed Uklon to conduct proofs-of-concept (PoCs) and seamlessly integrate new features as needed.

Results

Transitioning to GitLab streamlined Uklon’s systems, reducing complexity and automating the CI/CD process. Key benefits included:

  • Consistency: Automated builds and testing ensured uniform results, minimizing variations and human error.
  • Speed: The time from code entry to a testable build was drastically reduced, with on-demand testing and deployment.
  • Efficiency: Engineers can now deploy specific builds and functionalities across environments with a single click, improving reliability and saving time.
  • Automation: Cross-functional teams can access the necessary functionalities without involving others, further speeding up processes and reducing costs.

Overall, Uklon accelerated their workflow by more than five times thanks to GitLab’s automation and CI/CD capabilities.

Cloudfresh’s Role

Cloudfresh played a crucial role in guiding Uklon through GitLab’s features and pricing plans, helping them select the best solutions for their technical needs. The Cloudfresh team also provided full-cycle implementation of new GitLab features, enabling Uklon to maximize the platform’s benefits and achieve smoother, more productive workflows.

How appflame Effectively Migrated Infrastructure of One of Their Project to the Cloud with Google Cloud Solutions

How appflame Effectively Migrated Infrastructure of One of Their Project to the Cloud with Google Cloud Solutions

  • How appflame Effectively Migrated Infrastructure of One of Their Project to the Cloud with Google Cloud Solutions screenshot 1
Not Disclosed
4 weeks
Information Technology

About the Company

appflame is a Ukrainian IT company focused on creating innovative products that impact lives and redefine industry standards. Although based in Ukraine, appflame operates globally, driven by a passionate team committed to overcoming challenges and pushing boundaries.

Company Goals

  • Rank among the top 5 product IT companies worldwide.
  • Achieve unicorn status.
  • Promote Ukraine on the international stage with high-quality products.

Project Timeline

  • Start Date: December 29, 2022
  • End Date: March 29, 2023

Challenge

appflame had been using Google’s Firebase platform but began transitioning more of their infrastructure to Google Cloud Platform (GCP) starting in late 2020. They aimed to shift from traditional servers to the cloud, seeking a reliable, scalable, and evolving cloud service provider. The challenge was to migrate their infrastructure smoothly and start leveraging GCP services effectively.

Solution

Partnering with Cloudfresh, a Google Cloud Premier Partner, appflame received expert consultations to identify the most suitable GCP services for their needs. Cloudfresh devised a migration plan to transition the infrastructure of one of appflame’s key projects to the cloud. The team used Kubernetes, Cloud SQL, and Memorystore, configured with Terraform for efficient and safe cloud resource management. They also utilized Spot Virtual Machines to optimize costs, achieving significant savings while ensuring PCI DSS compliance across their infrastructure.

Results

Through their collaboration with Cloudfresh, appflame successfully migrated key parts of their infrastructure to the cloud, leading to several key outcomes:

  • Improved Database Management: Services like Cloud SQL and Memorystore allowed appflame to optimize database management, freeing up time for strategic tasks.
  • Scalability and Flexibility: Kubernetes provided a flexible framework for handling distributed systems, improving scalability and error handling.
  • Cost Savings: Spot virtual machines enabled appflame to save 60-90% on resources, allowing for cost-effective data processing and infrastructure deployment.

Cloudfresh’s Role

Cloudfresh played a crucial role in streamlining appflame’s resources, providing technical consulting, and helping select relevant GCP services. They developed a comprehensive migration plan from a bare-metal provider to Google Cloud, offering guidance on architecture and services tailored to appflame’s needs. Cloudfresh also helped appflame secure discounts and optimized payment methods, reducing overall costs.

The collaboration continues, with Cloudfresh providing ongoing support and consultations as appflame further transitions its infrastructure to the cloud.

How Promodo Effectively Migrated to Google Workspace with Cloudfresh in 2 weeks

How Promodo Effectively Migrated to Google Workspace with Cloudfresh in 2 weeks

  • How Promodo Effectively Migrated to Google Workspace with Cloudfresh in 2 weeks screenshot 1
Not Disclosed
2 weeks
Advertising & Marketing

About the Client

Promodo is Ukraine’s largest digital marketing agency, founded in 2004. With over 400 specialists across offices in Ukraine, the USA, and the UK, Promodo has been recognized as the No. 1 performance marketing agency in Ukraine for three consecutive years by IAB Ukraine.

Project Timeline

  • Start Date: August 16, 2023
  • End Date: September 4, 2023 (Ongoing collaboration)

Challenge

Promodo had been using Microsoft services since its inception but found it challenging to collaborate with clients who preferred Google tools. This led to inefficiencies in communication and project management. Additionally, they needed to migrate thousands of critical files and business processes from the Microsoft ecosystem to Google Workspace while ensuring data integrity and minimal disruption.

Solution

The Cloudfresh team, with extensive experience in Google Workspace migrations, worked closely with Promodo to plan and execute the migration. They automated the creation of user accounts, used Active Directory synchronization and LDAP protocols, and leveraged 10 Google Cloud virtual machines to accelerate the migration process. Within two weeks, 416 users were successfully transitioned, including their Drive, Sharepoint, accounts, and emails.

Cloudfresh also provided training to Promodo’s administrators and end-users, ensuring a smooth transition and effective use of Google Workspace tools.

Results

Promodo’s transition to Google Workspace resulted in:

  • All-In-One Solutions: Seamless integration of Google Workspace tools improved workflows and collaboration.
  • Productive Communication: Gmail, Meet, Drive, Calendar, and other tools streamlined communication and meetings.
  • Ease of Management: Administrators now manage operations and users through a secure, centralized console.
  • Enterprise-Grade Security: Enhanced security and compliance features, including S/MIME encryption and Gmail Confidential Mode.

Cloudfresh Role

Cloudfresh provided expert guidance throughout the migration process, helping Promodo choose the best Google Workspace edition, facilitating a smooth transition, and offering ongoing support. Over 200 Promodo employees completed training provided by Cloudfresh, ensuring they could fully leverage Google Workspace’s potential. Cloudfresh continues to support Promodo, addressing technical needs and maximizing the platform's capabilities.

How Wildix Enhances Team Productivity and Customer Experience With Cloudfresh

How Wildix Enhances Team Productivity and Customer Experience With Cloudfresh

  • How Wildix Enhances Team Productivity and Customer Experience With Cloudfresh screenshot 1
Not Disclosed
Ongoing
Information Technology

About the Company

Wildix is a multinational company that develops browser-based solutions for unified communications and VoIP products. Their system offers businesses a complete communication solution, including video conferencing, chat, and user presence, all designed to boost productivity and streamline communication between employees and customers.

Project Timeline

  • Start Date: October 2022
  • End Date: Ongoing collaboration

Challenge

Wildix needed to ensure that its system worked seamlessly across various devices, including mobile apps and browsers like Google Chrome. A key feature was the ability to track user locations during calls and chats, particularly important for 911 calls in the US, where accurate location data is crucial.

In addition, Wildix aimed to unify all teams within the Google Workspace (GWS) environment to enhance collaboration, access management, and secure work processes. Although some teams were already using GWS, the challenge was to configure these tools effectively for the entire company to improve communication and workflow.

Solution

Wildix integrated modern geolocation capabilities using key APIs from Google Maps and optimized their work processes within Google Workspace:

  • Geolocation API: Provides real-time user location data, critical for 911 calls.
  • Maps API: Integrates interactive Google Maps into Wildix products, allowing users to track their own and others' locations.
  • Geocoding API: Converts addresses into precise geographic coordinates, ensuring quick and accurate location determination, especially for emergency calls.
  • Google Workspace (GWS): Configured across all teams to create a unified and secure environment for collaboration, access management, and communication.

Results

The integration of Google Maps and Google Workspace into Wildix’s products and operations has led to several key outcomes:

  • Enhanced User Security: Real-time location tracking has greatly improved user safety, allowing for swift emergency responses.
  • Effective Customer Interaction: Enterprise customers now use detailed maps and geolocation data to optimize logistics, meeting planning, and personalize their services.
  • Improved Collaboration: The unified Google Workspace environment has streamlined communication and access management across Wildix teams, enhancing overall efficiency.
  • Improved User Experience: The familiarity and ease of use of Google Maps, combined with the seamless integration of GWS, have made Wildix products more accessible and user-friendly.

This ongoing collaboration continues to improve the effectiveness and efficiency of Wildix’s solutions, ensuring they remain at the forefront of unified communications technology.

How Brand New Galaxy Manages Content Production and Operations With International Brands and Hundreds of Retailers

How Brand New Galaxy Manages Content Production and Operations With International Brands and Hundreds of Retailers

  • How Brand New Galaxy Manages Content Production and Operations With International Brands and Hundreds of Retailers screenshot 1
Not Disclosed
2 weeks
Advertising & Marketing

About the Company

Brand New Galaxy is a global E-commerce partner that drives digital transformation for global brands. They deliver growth through expertise in E-commerce, Creative & Content Production, and Automation & Performance Improvement.

Founded in Warsaw, Poland, in 2017, BNG has grown to 500+ employees, operates in multiple regions, and was acquired by Stagwell (STGW) in 2022.

Challenges

Before adopting Asana, Brand New Galaxy faced challenges managing their complex, multi-country operations. With 300+ projects and a team of 600, coordination was difficult across various tools and communication channels. The company needed a unified solution to streamline operations and improve collaboration.

Solution

After evaluating options, BNG chose Asana for its simplicity and effectiveness. They carefully transitioned projects, standardized workflows, and provided thorough training, leading to smoother operations, better teamwork, and enhanced project management.

Results

Asana became BNG's central hub for project management, simplifying communication, and task management. The transition led to improved oversight, clear role definitions, and increased efficiency across the company.

Cloudfresh Role

Cloudfresh was instrumental in BNG’s successful adoption of Asana, offering expert guidance, technical support, and customized training. Their timely assistance and deep understanding of Asana helped BNG fully leverage the platform’s capabilities.

How WOOPPAY Achieves More by Improving Team Workflows with Asana Solutions

How WOOPPAY Achieves More by Improving Team Workflows with Asana Solutions

  • How WOOPPAY Achieves More by Improving Team Workflows with Asana Solutions screenshot 1
Not Disclosed
8 weeks
Financial & Payments

Challenge: WOOPPAY has been using the Trello task manager for a long time. However, its functionality was not enough for effective project management, and the team faced the following problems:

  • Lack of usage analytics;
  • Difficulties in tracking tasks and lack of dependent tasks;
  • Weak cooperation of teams due to the use of different software solutions in work.

Due to these difficulties and the inability to solve them using the existing project management platform, WOOPPAY began to look for alternative project management options that would cover all the team’s requests.

Solution: Looking for products to meet the company’s needs, and starting cooperation with Cloudfresh, WOOPPAY chose Asana, one of the leading end-to-end project management tools. The team immediately appreciated the intuitive interface, which eased the transition process and significantly reduced the time to learn a new tool.

Another essential feature acquired with Asana is analytics and reporting. Now, stakeholders can monitor the progress of projects using a real-time dashboard and analyze and prevent problems before they occur. Teams also can build custom graphs for any area of work and easily share them with colleagues.

An equally important requirement of the company for the new task manager was the ability to track tasks and their dependencies. Asana provides this feature in the settings of each task. 

Results: With the transition to Asana, WOOPPAY is scaling qualitative and quantitatively, building project management. Mastering new functionality and synchronizing it with the particularities of the company’s projects and teams, Wooppay took task management to a new level.

Initially, the company purchased only 10 Asana Premium licenses for testing. After half a year, it was decided to buy another 50 licenses. Within a year, the number of licenses almost doubled and reached 90.

With the transition to work management in Asana, WOOPPAY received:

  1. Simplicity and ease of use of the platform for all team members;
  2. Increasing the speed of completing tasks;
  3. Ease of tracking tasks and viewing weaknesses in the implementation of projects;
  4. Automation of company processes;
  5. High level of analytics and reporting;
  6. More synchronized work of teams through the use of various integrations;
  7. Improved cooperation of all teams and organization of company projects.

Thus, by coordinating processes with Asana, the company gradually transitioned to a project-based management approach and improved the quality of teamwork and task planning, directly affecting its business results.

Cloudfresh Role: Asana experts from Cloudfresh consulted and helped to choose the best pricing plan for WOOPPAY needs. Also, thanks to the cooperation with partner Asana, WOOPPAY was able to optimize its resources. The Cloudfresh team conducted a product demo, introduced the full functionality, and helped resolve legal issues.

How Zendesk Services Help ICANHELPHOST Support Ukrainians

How Zendesk Services Help ICANHELPHOST Support Ukrainians

  • How Zendesk Services Help ICANHELPHOST Support Ukrainians screenshot 1
Not Disclosed
4 weeks
NGOs

Challenge: Initially, ICanHelp.Host did not have a user support system. The Zendesk platform was chosen to provide a foundation for delivering more effective services and information to communities that need the organization’s help. Zendesk provides a complete customer service solution that tracks user requests with a robust ticketing system and omnichannel support that streamlines customer interactions and team workflows.

Some of the priority requests from ICanHelp.Host were:

  • Increasing the speed of processing information and resolving user requests through a help desk with a reliable ticket-tracking system.
  • More accurate analytics of customer needs based on their requests.
  • Creating a knowledge base for customers to make it possible to independently find all the information they need.

Solution: With the transition to Zendesk Ticketing System (formerly Zendesk Support), a multi-channel, customizable and scalable user experience software solution, ICanHelp.Host can improve communication within teams and with end users.

Now, the organization’s team has a complete view of each user, easily prioritizes, and provides appropriate support faster and more efficiently. Zendesk is an opportunity to respond to user requests as soon as possible and organize the work of volunteers.

Results: With the help of Zendesk services, ICanHelp.Host has achieved many of the organization’s goals related to building the best user experience:

  1. Efficient support and fast processing of requests. The team responds to all users within 24-48 hours while processing 100% of incoming tickets.
  2. Analytics and reporting in real-time. The organization can track user requests, understand their interests, and act based on customer needs.
  3. Reduced decision-making time and lower costs. An integrated Help Center and Community Forum have been created so that customers can find helpful information and solve problems at their own pace, reducing the turnaround time for agents.

To date, ICanHelp.Host has been able to help several thousand people. The most important thing for the team is to help people find a way out of the current difficult circumstances and provide suitable housing options according to their needs. Thanks to Zendesk tools, the organization’s mission accomplishment has become more structured, faster, and more productive.

Cloudfresh Role: The Cloudfresh team consulted ICanHelp.Host on working with Zendesk services and helped to figure out how the organization can use these tools to achieve its goals. Cloudfresh also provided technical support for implementing services and trained the ICanHelp.Host team on using Zendesk services.

How the Laba Team Improves Their Workflows with Google Workspace Tools

How the Laba Team Improves Their Workflows with Google Workspace Tools

  • How the Laba Team Improves Their Workflows with Google Workspace Tools screenshot 1
Not Disclosed
6 weeks
Education

Challenge: It was important for the Laba company to get better technical support and speed up the processing of requests arising in working with tools from Google Workspace (from now on, GWS). The team also wanted to improve data protection, the security, increase storage memory and the number of users, conduct better video meetings, and have more Google Cloud quotas.

Solution: Thanks to cooperation with Cloudfresh, Laba switched to a mix of service packages - Enterprise and Enterprise Plus. It covered all the company's needs related to the safety of using the service and data protection. 

Results: 

  1. Improved security. It became possible to configure DLP rules to protect data security, perform effective security analysis, and monitor user activity in the system. 
  2. Team expansion. In the old package used by the company, it was possible to add up to 300 users to the system. Now the team can create an unlimited number of accounts in the system.
  3. The increased amount of Google Disk memory. Currently, each GWS user with Laba has 5 TB of disk storage, and there are team Google Drives with unlimited storage.
  4. Google Cloud quota increase. Laba sought to increase quotas for the number of processors in virtual machines to 36. The limit on the hard disk size increased from 250 to 770 GB after the transition to the new GWS service packages.

In addition, connecting to Google BigQuery and improving noise reduction in Google Meet became possible.

All this helped the Laba team to automate processes, save time and money, and make analytics more convenient.

Cloudfresh Role: Cloudfresh team advised on working with GWS services and explained the available packages' advantages, functionality, and differences. In this way, Laba could choose the best option according to the company's needs and optimize its costs. In addition, automation has improved thanks to bonuses from Cloudfresh. The Cloudfresh team will continue to provide technical support and respond to requests from the Laba team.

How AirSlate, the Ukrainian Unicorn Startup, Optimized Its Work with the Transition to a New Google Workspace Edition

How AirSlate, the Ukrainian Unicorn Startup, Optimized Its Work with the Transition to a New Google Workspace Edition

  • How AirSlate, the Ukrainian Unicorn Startup, Optimized Its Work with the Transition to a New Google Workspace Edition screenshot 1
Not Disclosed
4 weeks
Information Technology

Challenge: The airSlate team has used the Google Workspace (GWS) Basic plan for a long time. One of the main factors that forced airSlate to switch the plan was the changes in GWS terms of conditions that required accounts with more than 300 users to change their subscriptions. On the other hand, the company was scaling and had some business requirements not covered by the lower subscription plan, including:

1.  Limited Google Drive storage space

2. Limited analyzing tools and many limitations related to document permissions for IT admins

3. No special sharing permissions for document sharing, and so on.

Solution: The airSlate team chose the GWS Enterprise Standard edition, which helped to solve the requests and get the following benefits:

- Increased Google Drive space for all users

- Advanced sharing permissions, in particular, secure sharing outside the company

- Advanced investigation tools that allow analyzing of any events and create triggers to notify Admins about necessary actions

- More convenient Admin management console.

Results: Switching to a new plan solved airSlate’s problem of complying with the new rules from Google and opened up many opportunities for the company to scale. 

Now, the airSlate team has enough space availability on Google Drive, and the company’s IT specialists are freed from limitations in analysis tools. Both improved monitoring and security tools allow employees to jointly own and work on many documents without worrying about their security.

With the Enterprise Standard plan, airSlate has streamlined the company’s operations, empowered employees to work together in a more secure and flexible environment, and prepared for rapid scaling.

Cloudfresh Role: Cloudfresh helped airSlate choose the best plan and get the best conditions according to the company’s needs. The team provided consultations, gave information on the various GWS editions and features, and performed technical assistance in configuring and integrating the new plan.