Cloudfresh ⛅

Challenge: WOOPPAY has been using the Trello task manager for a long time. However, its functionality was not enough for effective project management, and the team faced the following problems:

• Lack of usage analytics;
• Difficulties in tracking tasks and lack of dependent tasks;
• Weak cooperation of teams due to the use of different software solutions in work.

Due to these difficulties and the inability to solve them using the existing project management platform, WOOPPAY began to look for alternative project management options that would cover all the team’s requests.

Solution: Looking for products to meet the company’s needs, and starting cooperation with Cloudfresh, WOOPPAY chose Asana, one of the leading end-to-end project management tools. The team immediately appreciated the intuitive interface, which eased the transition process and significantly reduced the time to learn a new tool.

Another essential feature acquired with Asana is analytics and reporting. Now, stakeholders can monitor the progress of projects using a real-time dashboard and analyze and prevent problems before they occur. Teams also can build custom graphs for any area of work and easily share them with colleagues.

An equally important requirement of the company for the new task manager was the ability to track tasks and their dependencies. Asana provides this feature in the settings of each task. 

Results: With the transition to Asana, WOOPPAY is scaling qualitative and quantitatively, building project management. Mastering new functionality and synchronizing it with the particularities of the company’s projects and teams, Wooppay took task management to a new level.

Initially, the company purchased only 10 Asana Premium licenses for testing. After half a year, it was decided to buy another 50 licenses. Within a year, the number of licenses almost doubled and reached 90.

With the transition to work management in Asana, WOOPPAY received:

1. Simplicity and ease of use of the platform for all team members;
2. Increasing the speed of completing tasks;
3. Ease of tracking tasks and viewing weaknesses in the implementation of projects;
4. Automation of company processes;
5. High level of analytics and reporting;
6. More synchronized work of teams through the use of various integrations;
7. Improved cooperation of all teams and organization of company projects.

Thus, by coordinating processes with Asana, the company gradually transitioned to a project-based management approach and improved the quality of teamwork and task planning, directly affecting its business results.

Cloudfresh Role: Asana experts from Cloudfresh consulted and helped to choose the best pricing plan for WOOPPAY needs. Also, thanks to the cooperation with partner Asana, WOOPPAY was able to optimize its resources. The Cloudfresh team conducted a product demo, introduced the full functionality, and helped resolve legal issues.

Challenge: Initially, ICanHelp.Host did not have a user support system. The Zendesk platform was chosen to provide a foundation for delivering more effective services and information to communities that need the organization’s help. Zendesk provides a complete customer service solution that tracks user requests with a robust ticketing system and omnichannel support that streamlines customer interactions and team workflows.

Some of the priority requests from ICanHelp.Host were:

• Increasing the speed of processing information and resolving user requests through a help desk with a reliable ticket-tracking system.
• More accurate analytics of customer needs based on their requests.
• Creating a knowledge base for customers to make it possible to independently find all the information they need.

Solution: With the transition to Zendesk Ticketing System (formerly Zendesk Support), a multi-channel, customizable and scalable user experience software solution, ICanHelp.Host can improve communication within teams and with end users.

Now, the organization’s team has a complete view of each user, easily prioritizes, and provides appropriate support faster and more efficiently. Zendesk is an opportunity to respond to user requests as soon as possible and organize the work of volunteers.

Results: With the help of Zendesk services, ICanHelp.Host has achieved many of the organization’s goals related to building the best user experience:

1. Efficient support and fast processing of requests. The team responds to all users within 24-48 hours while processing 100% of incoming tickets.
2. Analytics and reporting in real-time. The organization can track user requests, understand their interests, and act based on customer needs.
3. Reduced decision-making time and lower costs. An integrated Help Center and Community Forum have been created so that customers can find helpful information and solve problems at their own pace, reducing the turnaround time for agents.

To date, ICanHelp.Host has been able to help several thousand people. The most important thing for the team is to help people find a way out of the current difficult circumstances and provide suitable housing options according to their needs. Thanks to Zendesk tools, the organization’s mission accomplishment has become more structured, faster, and more productive.

Cloudfresh Role: The Cloudfresh team consulted ICanHelp.Host on working with Zendesk services and helped to figure out how the organization can use these tools to achieve its goals. Cloudfresh also provided technical support for implementing services and trained the ICanHelp.Host team on using Zendesk services.

Challenge: It was important for the Laba company to get better technical support and speed up the processing of requests arising in working with tools from Google Workspace (from now on, GWS). The team also wanted to improve data protection, the security, increase storage memory and the number of users, conduct better video meetings, and have more Google Cloud quotas.

Solution: Thanks to cooperation with Cloudfresh, Laba switched to a mix of service packages - Enterprise and Enterprise Plus. It covered all the company's needs related to the safety of using the service and data protection. 

Results: 

1. Improved security. It became possible to configure DLP rules to protect data security, perform effective security analysis, and monitor user activity in the system. 
2. Team expansion. In the old package used by the company, it was possible to add up to 300 users to the system. Now the team can create an unlimited number of accounts in the system.
3. The increased amount of Google Disk memory. Currently, each GWS user with Laba has 5 TB of disk storage, and there are team Google Drives with unlimited storage.
4. Google Cloud quota increase. Laba sought to increase quotas for the number of processors in virtual machines to 36. The limit on the hard disk size increased from 250 to 770 GB after the transition to the new GWS service packages.

In addition, connecting to Google BigQuery and improving noise reduction in Google Meet became possible.

All this helped the Laba team to automate processes, save time and money, and make analytics more convenient.

Cloudfresh Role: Cloudfresh team advised on working with GWS services and explained the available packages' advantages, functionality, and differences. In this way, Laba could choose the best option according to the company's needs and optimize its costs. In addition, automation has improved thanks to bonuses from Cloudfresh. The Cloudfresh team will continue to provide technical support and respond to requests from the Laba team.

Challenge: The airSlate team has used the Google Workspace (GWS) Basic plan for a long time. One of the main factors that forced airSlate to switch the plan was the changes in GWS terms of conditions that required accounts with more than 300 users to change their subscriptions. On the other hand, the company was scaling and had some business requirements not covered by the lower subscription plan, including:

1.  Limited Google Drive storage space

2. Limited analyzing tools and many limitations related to document permissions for IT admins

3. No special sharing permissions for document sharing, and so on.

Solution: The airSlate team chose the GWS Enterprise Standard edition, which helped to solve the requests and get the following benefits:

- Increased Google Drive space for all users

- Advanced sharing permissions, in particular, secure sharing outside the company

- Advanced investigation tools that allow analyzing of any events and create triggers to notify Admins about necessary actions

- More convenient Admin management console.

Results: Switching to a new plan solved airSlate’s problem of complying with the new rules from Google and opened up many opportunities for the company to scale. 

Now, the airSlate team has enough space availability on Google Drive, and the company’s IT specialists are freed from limitations in analysis tools. Both improved monitoring and security tools allow employees to jointly own and work on many documents without worrying about their security.

With the Enterprise Standard plan, airSlate has streamlined the company’s operations, empowered employees to work together in a more secure and flexible environment, and prepared for rapid scaling.

Cloudfresh Role: Cloudfresh helped airSlate choose the best plan and get the best conditions according to the company’s needs. The team provided consultations, gave information on the various GWS editions and features, and performed technical assistance in configuring and integrating the new plan.