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Birdeye

Start growing your business with BirdEye

5.0 1 Reviews
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Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye.
BirdEye
2012
United States
  • Automotive
  • Commercial-real-estate
  • Financial-services
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Insurance
  • Marketing-advertising
  • Real-estate
  • Restaurants
10 Industries
  • English
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blogs
  • Webinar
  • Case Studies

Birdeye Core Features

Reputation Management

  • Analytics & Insights
  • Custom Dashboard
  • Multi-Channel
  • Response Management
  • Review Generation
  • Review Marketing
  • Review Monitoring
  • Social Monitoring

Review Management

  • Analytics & Insights
  • Feedback Management
  • Response Management
  • Response Templates
  • Review Generation
  • Review Monitoring
  • Social Sharing

Customer Engagement

  • Communication Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

Customer Experience

  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

SMS Marketing

  • Contact Management
  • Mass Texting
  • Message Personalization
  • Repeating Messages
  • Scheduled Messaging
  • Two-Way Messaging

Birdeye Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page

Birdeye Reviews

5.0 1 Reviews
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Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Mailchimp
SurveyMonkey
FreshBooks

Switched from

Podium

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Review Summary

Just amazing!! this software is very impressive and cool. It helps me connect with people very easily and also to grow my business. The software got a lot of features, so it is useful to contact people. Now I can’t imagine better connectivity without this solution.

Which features have you used in Birdeye?

Live Chat Software , Reputation Management Software , Review Management Software , Customer Engagement Software

How long have you used Birdeye?

9 Months

How frequently you use Birdeye?

Daily

What do you like the most about Birdeye?

Offers affordable social media management tools.

It is so easy to use and I like it.

Very much more convenient to use than others.

What do you like the least about Birdeye?

There were some issues initially but it is good to use now.