IconiCS GROUP

Call center

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Iconic Group isn't just a call center; it's your multilingual powerhouse for customer success, specializing in tailored solutions for specific industries. We go beyond traditional services like customer service, technical support, and sales by leveraging advanced technology and a diverse array of languages to deliver exceptional experiences.

Here's what sets us apart:

Industry Focus: We understand the unique needs of your niche. Whether you're in healthcare, finance, or technology, we speak your language (literally and figuratively!).

Multilingual Prowess: Our agents are fluent in a multitude of languages, ensuring seamless communication with your diverse customer base.

Tech-Powered Excellence: We embrace cutting-edge solutions like AI chatbots and advanced analytics to optimize efficiency and personalization.

The result? Satisfied customers, loyal brands, and measurable growth.

Partner with Iconic Group and experience the difference of industry-specific, multilingual customer success.

Iconic Group isn't just a call center; it's your multilingual powerhouse for customer success, specializing in tailored solutions for specific industries. We go beyond traditional services like customer service, technical support, and sales by leveraging advanced technology and a diverse array of languages to deliver exceptional experiences.

Here's what sets us apart:

  • Industry Focus: We understand the unique needs of your niche. Whether you're in healthcare, finance, or technology, we speak your language (literally and figuratively!).
  • Multilingual Prowess: Our agents are fluent in a multitude of languages, ensuring seamless communication with your diverse customer base.
  • Tech-Powered Excellence: We embrace cutting-edge solutions like AI chatbots and advanced analytics to optimize efficiency and personalization.

The result? Satisfied customers, loyal brands, and measurable growth.

Partner with Iconic Group and experience the difference of industry-specific, multilingual customer success.

Certifications

ISO 9001:2015
ISO 27001
CMMI Level 2
CMMI Level 3
CMMI Level 4
CMMI Level 5
Great Place To Work
< $25/hr
250 - 999
2021
Locations
Jordan
Amir ben malek st., Amman, Amman +962
+962798312586

Focus Areas

Service Focus

10%
10%
10%
10%
10%
10%
10%
5%
5%
5%
5%
5%
5%
  • App Designing (UI/UX)
  • IT Services
  • Digital Marketing
  • Direct Marketing
  • Artificial Intelligence

Client Focus

34%
33%
33%
  • Small Business
  • Large Business
  • Medium Business

Industry Focus

25%
25%
25%
25%
  • Advertising & Marketing
  • Business Services
  • Media

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