Call center

Iconic Group isn't just a call center; it's your multilingual powerhouse for customer success, specializing in tailored solutions for specific industries. We go beyond traditional services like customer service, technical support, and sales by leveraging advanced technology and a diverse array of languages to deliver exceptional experiences.

Here's what sets us apart:

Industry Focus: We understand the unique needs of your niche. Whether you're in healthcare, finance, or technology, we speak your language (literally and figuratively!).

Multilingual Prowess: Our agents are fluent in a multitude of languages, ensuring seamless communication with your diverse customer base.

Tech-Powered Excellence: We embrace cutting-edge solutions like AI chatbots and advanced analytics to optimize efficiency and personalization.

The result? Satisfied customers, loyal brands, and measurable growth.

Partner with Iconic Group and experience the difference of industry-specific, multilingual customer success.

Iconic Group isn't just a call center; it's your multilingual powerhouse for customer success, specializing in tailored solutions for specific industries. We go beyond traditional services like customer service, technical support, and sales by leveraging advanced technology and a diverse array of languages to deliver exceptional experiences.

Here's what sets us apart:

  • Industry Focus: We understand the unique needs of your niche. Whether you're in healthcare, finance, or technology, we speak your language (literally and figuratively!).
  • Multilingual Prowess: Our agents are fluent in a multitude of languages, ensuring seamless communication with your diverse customer base.
  • Tech-Powered Excellence: We embrace cutting-edge solutions like AI chatbots and advanced analytics to optimize efficiency and personalization.

The result? Satisfied customers, loyal brands, and measurable growth.

Partner with Iconic Group and experience the difference of industry-specific, multilingual customer success.

Certifications

ISO 9001:2015
ISO 27001
CMMI Level 2
CMMI Level 3
CMMI Level 4
CMMI Level 5
Great Place To Work
Jordan Jordan
Amir ben malek st., Amman, Amman +962
+962798312586
< $25/hr
250 - 999
2021

Service Focus

Focus of App Designing (UI/UX)
  • iPhone - 25%
  • Android - 25%
  • iPad - 25%
  • Full App - 25%
Focus of IT Services
  • Cyber Security - 33%
  • IT & Networking - 34%
  • Outsourcing - 33%
Focus of Digital Marketing
  • SEO Services - 25%
  • Content Marketing - 25%
  • Social Media Marketing - 25%
  • Mobile App Marketing - 25%
  • Facebook - 20%
  • Instagram - 20%
  • LinkedIn - 15%
  • Snapchat - 15%
  • Twitter - 15%
  • Other - 15%

IconiCS GROUP's exceptional Direct Marketing services give clients a considerable advantage over the competition.

Focus of Artificial Intelligence
  • Deep Learning - 50%
  • Machine Learning - 50%
Focus of BPO Services
  • Customer Service - 50%
  • Telemarketing - 50%

IconiCS GROUP's exceptional Other Services services give clients a considerable advantage over the competition.

Focus of Mobile App Development
  • iOS - iPhone - 25%
  • Android - 25%
  • iOS - iPad - 25%
  • Windows Phone - 25%
Focus of Web Development
  • HTML - 33%
  • HTML5 - 33%
  • CSS - 34%
Focus of Software Development
  • Java - 50%
  • .NET - 50%
Focus of Web Designing (UI/UX)
  • Website - 11%
  • Landing Page - 11%
  • Launch Page - 11%
  • Ecommerce - 11%
  • Corporate - 11%
  • Logo Design - 11%
  • Digital Design - 11%
  • Graphic Design - 11%
  • Product Design - 12%
  • Photoshop - 100%
Focus of E-commerce Development
  • Custom E-commerce - 100%
Focus of Big Data & BI
  • Data Analytics - 50%
  • Marketing Analytics - 50%

Industry Focus

  • Advertising & Marketing - 25%
  • Business Services - 25%
  • Media - 25%
  • Social - 25%

Client Focus

34% Small Business
33% Large Business
33% Medium Business

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