Top BPO companies in Poland

Researched by:Goodfirms Research TeamUpdated:September 8, 2026

Goodfirms has reviewed 45 BPO companies in Poland as of September 2026. The top-ranked firm is Everhelp (5.0 stars, 5 verified reviews, < $25/hr, founded 2021, Warsaw). Across the category, the median hourly rate is $25, median client rating is 5, and 29% of firms employ 50+ members. Explore the vetted BPO companies in Poland below, compare their strengths, and connect with the provider best suited to your requirements.

Do you intend to discover the best business process outsourcing companies in Poland to achieve better efficiency in noncore functions and deliver world-class products/services to your clients? A BPO firm in Poland that invests in specialized processes and technologies can provide cutting-edge breakthroughs in your business. Some BPO services in Poland can serve customers in multiple languages, around the clock, thus freeing you from the responsibility. They can leverage their presence in various countries and keep your company’s redundant divisions to a minimum. Goodfirms has collated a list of the top BPO companies in Poland to help you select the agency that can satisfy all your outsourcing requirements.

45Verified firms
$25/hrMedian hourly rate
5 ★Median rating
29%Have 50+ members

Goodfirms has verified 45 BPO companies in Poland - part of 6,164+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Business Process Outsourcing Companies in Poland | BPO Firms in Poland

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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Using AI Tools

    • EvlyEvly
    • ClaudeClaude

    As a result-as-a-service ecosystem customer support outsourcing provider, Everhelp first aligns on the client's targets and then assembles a system of processes, human talent, and AI technology to reach them. We build everything from staffing to reporting around those goals. We work with growing and ... read Everhelp reviews & insights

    < $25/hr
    1,000 - 9,999
    2021
    Warsaw, Poland
    EverHelp made our customer support faster, clearer, and easier to manage. - Chief Digital & Information Officer

    Why Everhelp?

    • We stay open, responsive, and ready to adjust
    • We take responsibility for our decisions
    • We learn, refine & raise the quality of service
  • Simply Contact is a customer support operations partner for companies in complex and high-expectation industries: aviation, fintech, retail, healthcare, SaaS, and mobility. Founded in 2013 and headquartered in Warsaw, the company employs 700+ agents across eight European locations and handles over 10 million customer requests ... read Simply Contact reviews & insights

    < $25/hr
    250 - 999
    2013
    Warsaw, Poland
    Comprehensive 24/7 customer support - Anonymous

    Why Simply Contact?

    • Tailored ops, not generic outsourcing
    • AI embedded into every workflow
    • Trusted by Wizz Air, Bolt, and Metro
  • Architecture of Sales supports companies that want to enter and grow in the Polish market. We focus on practical execution, not theory. Our role is to build, test, and scale B2B sales and marketing activities so our clients can reach Polish decision makers faster and ... read Architecture of Sales reviews & insights

    $50 - $99/hr
    2 - 9
    2022
    Gdansk, Poland
    Professional. - Anonymous

    Why Architecture of Sales?

    • Data-Driven Sales Strategy
    • Faster Go-To-Market in Poland
    • B2B Focused Execution
  • We create projects with passion, remembering the needs of our clients. What makes us special? We are young, ambitious and we always set the bar high. We love what we do.Each company has its own strategy and philosophy of operation. Ours is to help our clients fulfill their dreams. We focus on innovative solutions and ... read Call Center Dynamic Sales reviews & insights

    $25 - $49/hr
    50 - 249
    2009
    Wroclaw, Poland
  • We are a company belonging to the CCIG Group - one of the largest and most key call center groups in Poland. It includes, among others companies: Call Center Inter Galactica, Call Center Dynamic Sales and Call Center Poland , which have an established and stable position in the call center industry. Each of the ... read Call Center Inter Galactica reviews & insights

    $25 - $49/hr
    1,000 - 9,999
    2002
    Wroclaw, Poland
  • Cotel Call Center has been specializing in providing high quality outsourcing services such as telemarketing since 2006. Through participation in various types of information, promotional and sales projects, as well as through cooperation with companies operating in various industries, we are constantly gaining new experience and expanding our knowledge and skills. COTEL is one of ... read Cotel reviews & insights

    < $25/hr
    2 - 9
    Wroclaw, Poland
  • We are a telemarketing company from Wrocław with over 10 years of experience, which provides outsourcing services in telemarketing. We support business in all activities from acquisition through customer service over the phone to monitoring of receivables. Our goal is to provide comprehensive services that increase the value and number of customers, and thus your ... read IPT call center reviews & insights

    < $25/hr
    2 - 9
    2009
    Wroclaw, Poland
  • We have followed the ups and downs of the market, helping our customers to get the most of their sales expenditures, by boosting rises and cutting throughs. We are active in three main areas: sales consulting, telephone and mail contact with top decision makers and finally sales activities out in the field. We specialize in ... read NNext reviews & insights

    < $25/hr
    2 - 9
    2010
    Warsaw, Poland
  • Selvoy is an international omnichannel contact center that takes the consumer experience to the next level. We give our clients the opportunity to reach new markets by providing the highest quality services. Our activities are not only to provide a unique journey for the consumer on many levels, which results in establishing a relationship, but ... read Selvoy reviews & insights

    < $25/hr
    250 - 999
    Warsaw, Poland
  • At Datomni, we specialize in analytics and data-driven marketing. We're passionate about helping companies grow in a modern, predictable way utilising automation and data to a great extent. Our team has experience at companies such as Aviva, RTB House (the second biggest remarketing company in the world), Leroy Merlin, and others. We've already shipped over ... read Datomni reviews & insights

    $25 - $49/hr
    2 - 9
    2018
    Warsaw, Poland
  • We design and implement full-funnel marketing strategies to help our clients develop and grow. We have +7 years track record in content and digital marketing in Europe, Middle East and Africa.

    < $25/hr
    2 - 9
    Warsaw, Poland
  • We believe that a high quality of service in telemarketing is the best way to succeed not only for Call Center, but for any company. The key to obtain a proper effect is to listen to the customer and this is exactly what we do the best in our Polish Call Center. By means of ... read Call Center Pro reviews & insights

    NA
    10 - 49
    Warsaw, Poland
  • We operate on the outsourcing market, therefore the efficiency of our systems, technologies and human resources is the key to meeting the business requirements of our contractors.Awards and distinctions in numerous competitions confirm the quality of our services. We are the most successful outsourcing service provider in Poland.We have unique competences in the insurance, financial, ... read Call Center Poland reviews & insights

    NA
    10 - 49
    Warsaw, Poland
  • Contact Center since 1999, provides services to a still growing number of clients, maintaining the highest standards of quality and service. Through innovative activities and the development of the product range is constantly adapting to the rapidly changing trends in the market and above all expectations and needs.

    NA
    10 - 49
    1999
    Warsaw, Poland
  • The company ZIELINET provides business customer service, the so-called contact center. We serve our clients on all communication channels: telephone, fax, e-mail, SMS, live chat, social networks, www. We provide comprehensive customer service, ranging from finding and acquiring customers and / or investors, through presenting the offer, arranging business meetings, telephone sales, to maintaining constant ... read Zielinet reviews & insights

    NA
    10 - 49
    Milanowek, Poland
  • t UniCall, we perfectly understand that in the era of great competition on the market, direct and skillful communication with the client is the key to business success. Our outsourcing contact center will take care of your company in terms of sales through telemarketing, retaining consumers already using your services, promoting the offer among potential ... read Unicall reviews & insights

    NA
    10 - 49
    Warsaw, Poland
  • Good cooperation with the client in the field of mail order sales is the basis for us. We make every effort to select and provide our clients with the right tools - from database management, through packing and shipping packages, to telemarketing services ( call center service ). After a detailed analysis of the needs ... read MC Solution reviews & insights

    NA
    10 - 49
    Warsaw, Poland
  • We support Polish exporters and investors at every stage of export or investment activities, through dedicated services, as well as through promotional projects

    NA
    10 - 49
    Warsaw, Poland
  • In order to meet the needs and expectations of our clients, we offer services of the highest quality, based on modern ICT technology. As a professional business partner, we support our clients in sales and telemarketing processes. Our advantage is professionally prepared consultants and openness to new challenges, which is important, we treat each client ... read CCO reviews & insights

    < $25/hr
    250 - 999
    Zabierzow, Poland
  • ICS Center is an innovative contact center specialized in customer service and sales. Our greatest value is our employees, who build the success of our customers every day. We ensure the highest standards of data security and service continuity, and through automation and AI we continuously improve the quality and efficiency of our work. We ... read ICS Center reviews & insights

    < $25/hr
    250 - 999
    2005
    Warsaw, Poland
  • Using AI Tools

    • PrimebotPrimebot
    • GutenbergGutenberg
    • NoamNoam
    • AgnerAgner
    • RosettaRosetta
    • + 4 More

    Axendi is a tech-driven CX and BPO provider specializing in AI-powered contact center services, customer service outsourcing, and CX consulting. We design and deliver end-to-end customer experience solutions—from strategy and process design to implementation, operations, and continuous optimization—for leading brands in e-commerce, finance, insurance, healthcare, telecommunications, and more. With ~1,700 agents operating in 15 languages ... read Axendi reviews & insights

    $25 - $49/hr
    1,000 - 9,999
    2009
    Warsaw, Poland

    Why Axendi?

    • Over 18 years of CX BPO delivery
    • Boutique approach with long-term partnerships
    • Scalable, quality service in over 15 languages
  • Using AI Tools

    • ChatGPTChatGPT

    Outbound Republic is a B2B outbound sales agency that fills pipelines with qualified leads — without pulling your team away from selling. Specializing in cold email and LinkedIn outreach, the agency builds and fully manages data-driven prospecting systems that consistently deliver 10–30 sales opportunities per month. What sets Outbound Republic apart is the depth behind ... read Outbound Republic reviews & insights

    $50 - $99/hr
    2 - 9
    2024
    Krakow, Poland

    Why Outbound Republic?

    • 10 to 30 qualified leads monthly
    • AI precision meets human creativity
    • You sell. We build the outbound machine.
  • InStream Group provides advanced sales solutions worldwide, helping companies acquire high-quality leads, optimize sales processes, and implement modern sales technologies. We are a team of experienced specialists helping clients achieve their sales goals for over a decade. We leverage data-driven strategies, proprietary tools, and a flexible approach to help businesses scale their sales operations and ... read InStream Group reviews & insights

    NA
    10 - 49
    2014
    Poznan, Poland
  • Infopulse (www.infopulse.com), part of the leading Nordic digital services company Tietoevry, is an international vendor of services in the areas of Software R&D, Application Management, Cloud & Infrastructure, and Cybersecurity to SMEs and Fortune 100 companies across the globe. Founded in 1991, the company has ... read Infopulse reviews & insights

    NA
    1,000 - 9,999
    1991
    Lodz, Poland
    High quality, crystal-clear transparency, great experience - Project Manager
  • Looking for seamless customer service, smarter credit management, or efficient debt recovery? Need a finance & accounting outsourcing partner who truly understands your business? Sterling is the Missing Piece that helps organisations thrive. With 20+ years of experience and access to 2,000+ expert advisors, we provide multilingual, tailored outsourcing solutions. From SMEs (£1m turnover) to ... read Sterling Outsourcing Sp. z o.o reviews & insights

    < $25/hr
    250 - 999
    2007
    Krakow, Poland
  • We have been gathering experience in the market of call center and contact center services since the mid-90s. We used them to build a company that realizes our knowledge and passions. Today, we are a recognizable and appreciated brand by customers. Our specialization is multi-channel customer service : telephone, sms, e-mail, chat, social media and ... read Voice Contact Center reviews & insights

    < $25/hr
    250 - 999
    2008
    Warsaw, Poland
  • Using AI Tools

    • ChatGPTChatGPT

    GrowthLove is a B2B outbound agency focused on helping companies reach the right decision-makers and start valuable sales conversations.We manage the full outbound process, including ICP definition, prospect research, dedicated lead list building, email infrastructure, personalized messaging, campaign execution and optimization. Every campaign is built around the client’s offer, market and target audience.Our approach is ... read GrowthLove reviews & insights

    NA
    2 - 9
    2026
    Opole, Poland

    Why GrowthLove?

    • Built around your ICP
    • Personalized outreach
    • Full outbound process
  • Regardless of whether you expect support in the area of ​​company registration, accounting services or legal advice regarding the organizational form appropriate for you, you can count on our experience. We have over 25 years of work in the field of accounting and HR services as well as documented, long-term relationships with clients. Testimonials and ... read Progress Smart Office reviews & insights

    < $25/hr
    2 - 9
    Wroclaw, Poland
  • We have the top databases in Poland and a professional platform for E-MAIL & SMS dispatch, allowing to perform the most effective campaigns and reach with your offer to almost all companies in Poland and over 25 million Poles.

    < $25/hr
    2 - 9
    Warsaw, Poland
  • EXLIBRA is a company that was created to support and help entrepreneurs in their daily duties. We support entrepreneurs in running their business from the very beginning. We provide professional and comprehensive advice as well as the implementation of tasks. Looking at the needs of our clients, as well as in result of market research, ... read Exlibra reviews & insights

    NA
    10 - 49
    Lublin, Poland
  • JBA Consults is your dedicated partner in B2B sales outsourcing; Our specialists have more than 7 years of market experience, so we deliver the best sales outsourcing services. We are ready to become an extension of your team and help to reach your sales goals.

    < $25/hr
    2 - 9
    2023
    Gdansk, Poland
  • Itelence is a trusted provider of IT outsourcing (ITO) and business process outsourcing (BPO) services from Poland. We help clients accelerate growth, reduce costs, and scale operations through tailored BPO, IT outsourcing, and IT staff augmentation solutions. Headquartered in Poland and serving clients across Europe and the United States, Itelence combines the cost-effectiveness of Eastern ... read ITELENCE reviews & insights

    $25 - $49/hr
    50 - 249
    2021
    Warsaw, Poland
  • Mellon Poland Sp.zo.owas founded in 2006 in Warsaw. The company provides specialized technology solutions and outsourced services to organizations with strong consumer business, such as Retail Banks, Insurance Companies, Public Utilities Companies, Telecommunications Providers and large Retailers. Mellon Poland is a subsidiary of Mellon Technologies and member of Mellon Group of Companies. One of the ... read Mellon Poland reviews & insights

    $50 - $99/hr
    1,000 - 9,999
    1994
    Warsaw, Poland
  • We are a comprehensive HR and BPO Outsourcing company that can help you increase efficiency and optimize costs by up to 60%. Our services: - HR Outsourcing - Employee (Body) Leasing - EOR (Employer of Record) - PEO (Professional Employer Organization) - BPO (Business Process Outsourcing) You can with us: - reduce employment costs by ... read Pomerico Group reviews & insights

    NA
    10 - 49
    2015
    Gdansk, Poland
  • We want our clients to be satisfied with our services and achieve success. Therefore, we make every effort to ensure that our projects are effective and bring the expected results. If you are looking for a marketing agency that will help you achieve business success, you have come to the right place! We invite you ... read Cyrek Digital reviews & insights

    $25 - $49/hr
    2 - 9
    Zgierz, Poland
  • The getsix® Advantage - Effective Finance & Accounting Outsourcing What getsix® can offer getsix®, is committed to delivering the best outcomes for our clients, offering a One-Stop-Shop approach for a comprehensive range of cross-linked economic services (Accounting, Payroll & HR, Tax, Controlling & Financeservices, complemented with our IT solutions) for foreign investmentor branches of foreign ... read Getsix reviews & insights

    < $25/hr
    50 - 249
    2007
    Wroclaw, Poland
  • Complete professional support: an integrated partner for your entire business journey 27 years of experience in Central Eastern Europe Business roots in City of London, over 114 years of worldwide experience Cooperation with over 1000 clients per year Over 500 experts in 7 locations across Poland, the Czech Republic and Slovakia Global coverage: access to ... read Advartis reviews & insights

    $25 - $49/hr
    250 - 999
    1905
    Warsaw, Poland
  • At Claro we are obsessed with data and the clarity it provides. Our company was established as a solo data partner for a tech start-up in the San Francisco Bay Area. Our 70+ employees put a lot of effort into researching, gathering, validating, and converting business data into valuable insights that help businesses from all ... read Claro Data Solutions reviews & insights

    < $25/hr
    50 - 249
    2015
    Warsaw, Poland
  • We deliver marketing resources as a service to international technology companies in Poland.We will help you to generate sales leads in Poland. We have many years of experience in generating leads for our clients from the IT industry. We create e-mailings and landing pages, organize Google campaigns, social media campaigns and banner campaigns, we cooperate ... read BITUBI Marketing Agency reviews & insights

    < $25/hr
    2 - 9
    Jerzmanowice, Poland
  • OmyPayments provides a platform for global invoicing and cross-border payouts powered by stablecoins. Through single settlement API or an intuitive web interface, businesses can pay teams and partners in crypto, accept on-chain payments with auto-conversion to fiat or other tokens, perform instant fiat↔crypto swaps, and issue corporate crypto cards to unify treasury, payroll, and everyday ... read OmyPayments reviews & insights

    NA
    10 - 49
    2025
    Warsaw, Poland

    Why OmyPayments?

    • Fast, secure and reliable service
    • Global coverage and scalability
    • Transparent pricing and compliance
  • Brand24 is an award-winning app that helps you track & engage people talking about your company. Thousands of brands of all sizes (incl. Intel, IKEA, H&M, GlaxoSmithKline, Carlsberg) use Brand24 to identify and analyze online conversations about their brands, products and competitors. Brand24 provides a reliable, easy to use, and affordable solution that allows you ... read Brand24 reviews & insights

    $25 - $49/hr
    50 - 249
    2010
    Wroclaw, Poland
  • With over 3 900 Power People, Sii is the top IT & engineering services provider in Poland. We support our clients within the scope of testing, software development, infrastructure management as well as system integration and system maintenance. We execute various projects for leading worldwide companies from such sectors like banking and finance, insurance, telecommunications, ... read Sii Poland reviews & insights

    $100 - $149/hr
    1,000 - 9,999
    2006
    Wroclaw, Poland
  • Process Automation with Salesforce We help companies automate their business processes using Salesforce. We are a global full-cycle Salesforce consulting and outsourcing partner, providing services across the entire Salesforce ecosystem. Our mission - Find the best solution for automating your business It's important to us that our clients operate successfully and efficiently, which is why ... read TechinLab reviews & insights

    $25 - $49/hr
    50 - 249
    2018
    Gdansk, Poland
  • Using AI Tools

    • ClaudeClaude

    Pikodeo started with a simple observation: most Polish e-commerce brands treat email as an afterthought a discount blast here, a newsletter there, while leaving real revenue on the table. Based in Rawicz, Poland, and led by Wincent Moreno, Pikodeo was built to change that by turning email into a genuine growth channel rather than a ... read pikodeo reviews & insights

    $100 - $149/hr
    2 - 9
    2025
    Rawicz, Poland

    Why pikodeo?

    • More revenue per email sent
    • Small team. Same face, always
    • Straight talk. No agency jargon
  • ONIX can help you build better relationships with your customers using the right tech. Our Certified Developers, Architects, QA specialists, and DevOps Engineers are ready to join your team — whether you need project-based support or long-term expertise on demand. Our experts have experience in Salesforce and other CRM platforms, building solutions that fit naturally ... read ONIX Consulting reviews & insights

    $25 - $49/hr
    10 - 49
    2019
    Warsaw, Poland

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All states ranked by Value Score.

Every state in scope, ranked by Value Score.

StateFirmsAvg RateAvg RatingValue ScoreAction
PLMasovian Voivodeship23$32/hr583View firms
PLLodzkie2$37/hr578View firms
PLPomeranian Voivodeship4$46/hr576View firms
PLKrakow2$25/hr-70View firms
PLLower Silesia8$42/hr-67View firms
PLLesser Poland Voivodeship2$50/hr-61View firms
PLGreater Poland Voivodeship1$125/hr-31View firms
PLPolska1--8View firms
PLLublin Voivodeship1--8View firms
PLOpolskie1--8View firms
PLMasovian Voivodeship
23 firms$32/hr5
Value Score83 / 100
PLLodzkie
2 firms$37/hr5
Value Score78 / 100
PLPomeranian Voivodeship
4 firms$46/hr5
Value Score76 / 100
PLKrakow
2 firms$25/hr
Value Score70 / 100
PLLower Silesia
8 firms$42/hr
Value Score67 / 100
PLLesser Poland Voivodeship
2 firms$50/hr
Value Score61 / 100
PLGreater Poland Voivodeship
1 firms$125/hr
Value Score31 / 100
PLPolska
1 firms
Value Score8 / 100
PLLublin Voivodeship
1 firms
Value Score8 / 100
PLOpolskie
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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States with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Masovian Voivodeship · $0-24/hr

9 firms in this tier - more than any other state, averaging 5.0 ★. Top picks: Everhelp, Simply Contact, Voice Contact Center.

Mid-tier leader
Masovian Voivodeship · $50-99/hr

1 firms in this tier - more than any other state. Top picks: Mellon Poland.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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