Top Call Center Services in New York

Researched by:Goodfirms Research TeamUpdated:September 2, 2026

Goodfirms has reviewed 39 Call Center Services in New York as of September 2026. The top-ranked firm is Hugo (4.9 stars, 16 verified reviews, < $25/hr, founded 2017, NYC). Across the category, the median hourly rate is $25, median client rating is 5, and 34% of firms employ 50+ members. Explore the vetted Call Center Services in New York companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you searching for call center services in New York offering comprehensive services? Offering services in a market with diverse demographics means you might have a multilingual customer base. It is also crucial that your customer support can serve in multiple languages to provide the best customer experience with your brand. Crafting such a customer experience reinforces a positive and lasting image of your brand in your customer consciousness. While looking for call center companies in New York, you must learn about the services they offer and the impact of their services.
Goodfirms understands what challenges a business can face while gathering such information on numerous firms. Hence, the below directory of top-performing call center outsourcing services in New York has been prepared by Goodfirms using its market intelligence. The directory aims to support your decision-making by providing information such as company content, project portfolio, focus area, services offered, research scores, and reviews. The Goodfirms research team carefully evaluates all the information supplied with this directory. Please feel free to use this reliable record to your advantage and find call center solutions in New York that best suit your business setup.

39Verified firms
$25/hrMedian hourly rate
5 ★Median rating
34%Have 50+ members

Goodfirms has verified 39 Call Center Services in New York - part of 1,628+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Headquarters
Action

List of Top Call Center Outsourcing Services in New York

Find a Call Center Services Company Near you
Find a Call Center Services Company Near you
Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • Since its founding, Hugo has built a reputation as a top BPO company and trusted BPO services provider, partnering with disruptive startups and iconic brands worldwide on customer care, data, and community support. A 3,800+ strong, university-educated workforce spans SE Asia, Africa, and the Americas, ... read Hugo reviews & insights

    < $25/hr
    1,000 - 9,999
    2017
    NYC, United States
    Hugo is a good culture fit and has good value for cost - Anonymous
    Visit Website
  • AnswerForce is among the best BPO companies in the world, offering call and chat answering, virtual reception, live chat, and appointment scheduling for the service industry. As a trusted BPO solutions company, it delivers 24/7/365 support through real people—never bots—backed by seamless CRM integrations. Part ... read AnswerForce reviews & insights

    NA
    250 - 999
    2003
    NYC, United States
    A wonderful service that keeps my company running smoothly and integrates seamlessly once set up. - Jose Masso
    Visit Website
  • Using AI Tools

    • PerplexityPerplexity
    • ClaudeClaude
    • GeminiGemini
    • ChatGPTChatGPT
    • ZapierZapier

    OBI Services stands among the best business process outsourcing companies, delivering virtual assistance, data entry, telemarketing, SaaS support, customer support, and chat support from the Philippines. As one of the trusted outsourcing BPO providers, it helps startups, solo entrepreneurs, and enterprises streamline operations while cutting ... read OBI Services LLC reviews & insights

    < $25/hr
    50 - 249
    2017
    NYC, United States
    Working with OBI Services was seamless, professional, and highly accurate. - Anonymous
    Visit Website

    Why OBI Services LLC?

    • Cost-effective outsourcing, flexible pricing model
    • High accuracy and attention to detail.
    • Strong communication and transparent workflow.
  • Vserve Ebusiness Solutions is among the trusted business process outsourcing firms, delivering supply chain, procurement, eCommerce, and digital marketing support through scalable offshore teams. Since 2004, it has grown into one of the best outsourcing companies, serving Fortune 500 enterprises, distributors, and retailers with 1000+ ... read Vserve Ebusiness Solutions reviews & insights

    < $25/hr
    250 - 999
    2004
    NYC, United States
    Strong technical expertise and proactive development support - Director
    Visit Website
  • Post your project. Get proposals from PRO-verified firms.

    Goodfirms recommends the top 3. You pick the winner.

  • Using AI Tools

    • ChatGPTChatGPT
    • GeminiGemini
    • PerplexityPerplexity
    • GrammarlyGrammarly
    • Apollo AIApollo AI
    • + 4 More

    We are an award-winning Appointment Setteing agency. We've booked 10,000+ Appointment and produced over $467M in pipeline value! A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don’t just generate leads—we deliver sales-ready conversations straight ... read Appointment Setter Online reviews & insights

    NA
    1,000 - 9,999
    2016
    Albany, United States
    Reliable support that improved our outreach and lead generation. - Marketing Team

    Why Appointment Setter Online?

    • Qualified appointments, guaranteed
    • Industry-trained sales experts
    • Risk-free trial, proven results
  • Using AI Tools

    • Grammarly AIGrammarly AI

    We have spent the past decade delivering exceptional service experiences for startups, scale-ups, and Fortune 500 brands across the globe.We are an award-winning customer experience company trusted by industry leaders like Lenovo, DoorDash, ClassPass, and Getaround. From e-commerce and SaaS to fintech, travel, and healthcare, ... read Top Customer Service reviews & insights

    NA
    250 - 999
    2010
    Brooklyn, United States
    Top Customer Service exceeded our expectations by delivering responsive, professional, and reliable - Director

    Why Top Customer Service?

    • 1200 plus Support Agents in world
    • 97 percent average quality control score
    • Fast response
  • Corecentrix’s Marketing Rule No.1 is understanding your business! Allow us to do so by placing a call at: 888-858-3183 With Corecentrix, you have a 360 view of how your business steers but now, with a better driver. We have helped multiple businesses overtake their competitors ... read Corecentrix Business Solutions reviews & insights

    $50 - $99/hr
    50 - 249
    2019
    Long Island, United States
    Their team demonstrated exceptional knowledge of healthcare PPC strategies. - Human Resources Specialist at ADCO Dental
  • CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite ... read CloudTalk reviews & insights

    < $25/hr
    50 - 249
    2016
    NYC, United States
    Extensive work by CHT team - Anonymous
  • Media Sales Plus, Inc. is a preeminent multi-media sales entity with a focus on streamlined, scalable and turnkey solutions for our client partners. We're one company working for you to provide powerful execution across the mediascape. We are at the forefront of providing strategic sales solutions in a flexible, cost effective manner in today's ever-evolving ... read Media Sales Plus reviews & insights

    < $25/hr
    50 - 249
    2001
    Williamsville, United States
  • Welcome to Abbott Answering Service, your premier provider of professional answering service from Western to Central New York. It is our goal to always provide clients with efficient, accurate, and friendly services that can be customized to meet their every need.Abbott Answering Service offers a unique approach when it comes to providing your business with ... read Abbott Answering Service reviews & insights

    < $25/hr
    2 - 9
    1948
    Lackawanna, United States
  • Call Center Agents are rigorously trained, highly experienced and detail-oriented with the skills to communicate in a personalized fashion, recite scripted content (if applicable), and collect and convey information accurately and efficiently. Your callers and clients will receive professional, courteous, individualized and CARING service, making YOUR business shine.

    < $25/hr
    2 - 9
    Dunkirk, United States
  • HelloBooked will receive the call from your customer and we’ll answer using your business’ style and script. Your business will always be accurately represented by our customer service representatives and call technicians. We’ll process your customer’s needs and place your booked call directly on your Dispatch Board (even after hours!).

    < $25/hr
    2 - 9
    Amherst, United States
  • Phone support is the preferred channel for customer service interactions and support. Established in 1956, Belles is known as the “Most Famous Answering Service in the World.” Today, Belles Receptionists continue to deliver a world-class level of personalized service that is professional, flexible, and affordable.

    < $25/hr
    2 - 9
    1957
    NYC, United States
  • Are you starting a new business or looking expand? Then you’ll need a phone system capable of handling all of your incoming calls and features that support your growing business. You can pick and choose your features with a customized package to suit your needs or opt for our startup package with standard features and ... read Vaspian reviews & insights

    < $25/hr
    10 - 49
    2004
    Buffalo, United States
  • Select Answering Service gives you peace of mind with inbound call center solutions for live 24 hour emergency and after hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings

    < $25/hr
    2 - 9
    Buffalo, United States
  • OneTouch Direct (OTD) is an international sales and marketing company providing direct marketing strategies and call center solutions in both the consumer and B2B segments.

    < $25/hr
    1,000 - 9,999
    1998
    Buffalo, United States
  • Small and large businesses choose Ring Savvy for its professional and exceptional business answering services.You’ve got enough on your plate already. Our 24/7 live receptionist service is ready to answer any phone calls you don’t have time for, take highly detailed customer messages and help build a highly organized dispatching system for your company.

    < $25/hr
    50 - 249
    2013
    Nesconsent, United States
  • Acena is a New York based call center servicing all of North America. Fluently handling both English and Spanish calls we proudly help some of the best-known companies in the nation communicate more effectively.

    < $25/hr
    10 - 49
    1998
    Lake Success, United States
  • Phil Miller, President, founded DCM in 1997 working with several arts clients in the New York metropolitan area. Today, DCM is the premier Teleservices company dedicated exclusively to supporting the sales and fundraising efforts of not-for-profit organizations throughout the country. Since our inception, we've grown from catering to a handful of local clients to sustaining ... read DCM reviews & insights

    NA
    10 - 49
    1997
    NYC, United States
  • Broadband Telecom Inc. is a communication enabler carrying billions of minutes on its dedicated and globally accessible network. Our 127 in country directs Fulfill Global A2P Messaging and Wholesale Voice Traffic termination needs in over 200 countries.

    NA
    250 - 999
    1995
    NYC, United States
  • Staffwiz LLC is a pioneering Business Process Outsourcing (BPO) firm headquartered in the USA, India & the Phillippines, dedicated to providing comprehensive Outsourced Support Services to clients across North America, the United Kingdom, Australia, and the Asia Pacific region. We are a cutting-edge Outsourcing Solutions Provider, catering to a diverse clientele, ranging from dynamic startups ... read Staffwiz LLC reviews & insights

    NA
    2 - 9
    NYC, United States
  • CALLMAX is an innovative call center and Business Process Outsourcing (BPO) services provider headquartered in New York. This firm has been providing cost-effective inbound and outbound call services for businesses since 2006. This BPO company prioritizes delivering solutions for businesses that want to expand and enhance their customer service, sales, back office or technical support ... read Callmax Solutions USA Division Inc. reviews & insights

    NA
    1,000 - 9,999
    2012
    Brooklyn, United States
  • We create opportunity, find new customers, generate revenue and build high-touch solutions for service, support and renewal.

    < $25/hr
    50 - 249
    2014
    Rochester, United States
  • Founded in 1998, RAM Marketing, Inc. is a privately owned company formed by two partners and a select group of call center specialists who bring years of experience in sales and customer service to their clients. This unique partnership evolved after two seasoned professionals, Allen Riehl and Matt Moon, worked together on a client/contractor basis. ... read RAM Marketing reviews & insights

    NA
    10 - 49
    1998
    Nesconsent, United States
  • Using AI Tools

    • ClaudeClaude
    • ChatGPTChatGPT

    StoneHaven builds outbound sales pipelines for B2B companies. We find the right decision-makers, reach out to them at scale, handle the back-and-forth, and put qualified meetings on your calendar. Your team does what it does best: sell.Most companies rely on referrals, inbound and conferences, then discover none of it can be turned up when a ... read Stone Haven Capital Group reviews & insights

    NA
    10 - 49
    2018
    NYC, United States

    Why Stone Haven Capital Group?

    • Meetings booked for you, not leads handed off
    • Live pipeline in weeks, no SDR team to hire
    • Proven across 18 industries, Series A to enterpris
  • 247 Virtual Solution is a major inbound and outbound call centre and digital marketing service provider based in the United States. We strive to provide best-in-class services to a national and international clients around the clock.

    NA
    50 - 249
    2017
    NYC, United States
  • Cloud Sourcing is a new place to find programmers and designers for your next project. Its a smart matching platform that matches professionals to projects. Providers are by invite only. Projects are paid. And this is a work in progress. We are in soft launch mode.

    < $25/hr
    2 - 9
    2007
    NYC, United States
  • What is ChatPandas? ChatPandas simplifies the complexity of omni-channel customer support so that your customers only experience seamless, dedicated attention. Whether it's call center, email, managed live chat, or tier 3 tech support – our holistic approach ensures consistent, quality interactions across all channels. Dive right in with ChatPandas and let the intricate mechanics work ... read ChatPandas reviews & insights

    < $25/hr
    250 - 999
    2013
    Albany, United States
  • At Third Party we specialize in providing comprehensive outsourcing solutions to enhance your business efficiency and customer satisfaction. Our expert team delivers top-notch services across four key areas: Customer Service: Our dedicated support team ensures exceptional customer experiences through 24/7 assistance, resolving inquiries, and managing customer relationships with professionalism and care. Back Office Tasks: We ... read Third Party reviews & insights

    < $25/hr
    10 - 49
    2023
    Albany, United States
  • Virtual Offices NYC provides a business address for identity purposes; or bundled with receptionist services for a Virtual Office NYC solution. We’ve been in business since 2007 and our BBB Accredited Business A+ Rating is a testament to our success. From the first moment we communicate with a prospect we strive to provide an exceptional ... read Virtual Offices NYC reviews & insights

    $25 - $49/hr
    10 - 49
    2007
    NYC, United States
  • ClickSpark is a leading performance based lead-generation company. We specialize in generating leads and warm transfers in the education vertical. Our lead generation platform features a proprietary algorithm that predicts lead success, allowing us to deliver high converting targeted leads to our clients.

    < $25/hr
    50 - 249
    2004
    NYC, United States
  • Overseas Experts is a US-based BPO partner helping businesses grow with reliable, cost-efficient offshore teams. We specialize in digital marketing, lead generation, sales support, and customer service providing trained teams that plug directly into your daily operations without the cost of hiring in-house. Our offshore specialists are trained in US communication standards, modern tools, and ... read Overseas Expert reviews & insights

    NA
    10 - 49
    2025
    Albany, United States
  • GetCallers, a pioneer among virtual assistants and remote callers companies, which provides business outsourcing across a range of services for global organizations. By assigning specific tasks to GetCallers assistants, you can quickly achieve 10x growth for your business. Visit: https://www.getcallers.com/

    < $25/hr
    10000+
    2008
    NYC, United States
  • Prograsys strives to bring digital transformation for every business out there. We Offer data & marketing services for small, medium and large enterprises with vast assortment of advanced solutions. We work in a customer-centric and cost-considerate approach in order to ensure that your business scale with agility to achieve competitive advantage in the market. We ... read Prograsys Business Solutions reviews & insights

    < $25/hr
    10 - 49
    2007
    NYC, United States
  • At ASK 2 PRO, we specialize in delivering smart, reliable, and results-driven business solutions that help our clients save time, reduce costs, and scale faster. We partner with businesses, entrepreneurs, and professionals to handle the tasks that slow them down, so they can focus on growth and strategy. Our services include: Virtual Assistance & Administrative ... read ASK 2 PRO reviews & insights

    NA
    10 - 49
    2024
    Brooklyn, United States
  • For over 9 years eSales Technologies has been delivering creative and innovative IT solutions to a wide range of customers around the world. Our Marketing office is based out of New York USA and our offshore development centre in Puducherry India. We have made a milestone further by a strong presence in the market with ... read eSales Technologies reviews & insights

    < $25/hr
    50 - 249
    2012
    NYC, United States
  • Aklikx Technologies LLC is a US based company having it’s operations in Pakistan and providing the best one stop IT solutions at competitive prices to all. Bringing together a strong team of individuals, who are young and energetic with an experience in IT industries. Aklikx Technologies is one of the prominent software company that helps ... read Aklikx Technologies LLC reviews & insights

    < $25/hr
    10 - 49
    2021
    NYC, United States
  • Welcome to Web World Genie, your one-stop digital solution in the USA. We specialize in web design and development, app creation, branding, digital marketing, and eCommerce solutions. Our mission is to transform your digital dreams into reality with innovative and tailored strategies. Let Web World Genie elevate your online presence and bring your vision to ... read Web World Genie reviews & insights

    $25 - $49/hr
    50 - 249
    2010
    NYC, United States
  • Established in 2021, PriorityOne BPO was founded to provide easy, cost-efficient, and high-quality outsourcing solutions for growing businesses. What began with just two dedicated representatives has evolved into a trusted support partner serving multiple industries, including retail, telecommunications, technology, and travel/hospitality. Headquartered in New York with talented teams based in the Dominican Republic and the ... read PriorityOne BPO reviews & insights

    < $25/hr
    10 - 49
    2021
    NYC, United States

Post your project. Get proposals from PRO-verified firms.

Goodfirms recommends the top 3. You pick the winner.

Why Trust Goodfirms

Goodfirms is the world’s leading reviews and ratings company featuring 100,000+ tech companies from across the globe, complete with 80,000+ humanly vetted client reviews, detailed portfolios, hourly rates, employee strength, and more to help you choose your perfect tech partner.

Humanly-Vetted Client Reviews

Our researchers have personally vouched for the authenticity of 80,000+ client reviews by speaking directly with clients, cross-checking project details, timelines, and results to ensure 100% credibility.

Data-Driven Rankings

Data powers our company listings. Every company listed is evaluated based on its expertise, experience, market presence, reviews, and client satisfaction rate, which helps buyers confidently choose the right tech partner.

Global Trust & Recognition

Goodfirms is trusted by 100,000+ businesses in 160+ countries to connect with reliable tech partners. Our reputation is built on 80,000+ verified reviews and rankings you can trust.

Transparency In Detail

From verified client reviews and portfolio highlights to service focus and pricing, Goodfirms provides a 360-degree view of every company, helping 2+ million monthly users find the perfect tech partner.

Trending insights from Goodfirms

Valuable insights from top experts accelerate decision-making.

Call Center Outsourcing: Costs, Benefits & Top Providers in 2026
Payment Gateway vs Payment Processor: Key Differences and When to Build Your Own (2026)
How to Provide the Ultimate Customer Service Experience
Read all research articles

Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

Loading map…

All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USNYC119$38/hr584View firms
USAlbany7$25/hr582View firms
USBrooklyn9$45/hr578View firms
USRochester12$25/hr-74View firms
USBuffalo19$31/hr-73View firms
USNesconsent3$25/hr-71View firms
USAmherst2$25/hr-70View firms
USLackawanna1$25/hr-69View firms
USDunkirk1$25/hr-69View firms
USLocust Valley1$25/hr-69View firms
USLake Success1$25/hr-69View firms
USSyracuse1$25/hr-69View firms
USNassau1$25/hr-69View firms
USLong Island2$75/hr568View firms
USWilliamsville3$92/hr-45View firms
USPleasantville1--8View firms
USNYC
119 firms$38/hr5
Value Score84 / 100
USAlbany
7 firms$25/hr5
Value Score82 / 100
USBrooklyn
9 firms$45/hr5
Value Score78 / 100
USRochester
12 firms$25/hr
Value Score74 / 100
USBuffalo
19 firms$31/hr
Value Score73 / 100
USNesconsent
3 firms$25/hr
Value Score71 / 100
USAmherst
2 firms$25/hr
Value Score70 / 100
USLackawanna
1 firms$25/hr
Value Score69 / 100
USDunkirk
1 firms$25/hr
Value Score69 / 100
USLocust Valley
1 firms$25/hr
Value Score69 / 100
USLake Success
1 firms$25/hr
Value Score69 / 100
USSyracuse
1 firms$25/hr
Value Score69 / 100
USNassau
1 firms$25/hr
Value Score69 / 100
USLong Island
2 firms$75/hr5
Value Score68 / 100
USWilliamsville
3 firms$92/hr
Value Score45 / 100
USPleasantville
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

Found your target region?

Browse all firms in your chosen country - or let us hand-pick matches based on your project, budget, and time-zone preference.

Get matched firms

Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
NYC · $0-24/hr

34 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: AIMLEAP - Outsource Bigdata, Vserve Ebusiness Solutions, OBI Services LLC.

Mid-tier leader
NYC · $50-99/hr

7 firms in this tier - more than any other city, averaging 5.0 ★. Top picks: Actuate Media, Vee Bill, Hudson Software Corporation.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

Found your target region?

Browse all bpo services firms in your chosen country - or let our AI hand-pick 3 matches based on your project, budget, and time-zone preference.

Get 3 AI-Matched Firms