Best Order Management System in 2021

Order Management Software

Discover the best order management system for your company, hand-picked by GoodFirms.

Businesses must use order management system to effectively manage purchase and sales orders in today's high-velocity sales environment. The best order management system software can help companies centralise and automate their order management processes, allowing them to stay ahead of the competition.

What Is Order management system?

An order management system (OMS) is a collection of automation tools used by businesses to control and manage the order management lifecycle.

List of Order Management Systems with reviews & pricing (73 Software)

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  • inFlow Inventory

    Powerful inventory software that’s easy to use.

    inFlow is the complete solution to your inventory management problems. If you're running out of stock, holding inventory for too long, or if you're just tired of spreadsheets, then inFlow can help. Take full control of your inventory with an all-in-one solution: • manage purchases and sales in one place • set reorder points to prevent running out of stock • track stock across mul... learn more about inFlow Inventory

    "Great Product"
    Kinjal Bhanushali, R&D Manager at uFaber Edutech Pvt Ltd
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    Free Trial
    14 days
    Entry Level Price
    $71 per Month
  • Orderhive

    Order & Inventory Management Software

    Orderhive is an eCommerce Automation Software that allows you to manage your Inventory, Orders, Shipping and all other eCommerce operations automatically. It comes with a promise to raise the bar for every eCommerce operation with an ultra-modern design, easy-to-use interface, robust features and seamless integrations with marketplaces, shopping carts, shipping carriers and accounting software in ... learn more about Orderhive

    "Works great for me!"
    Kinjal Bhanushali, R&D Manager at uFaber Edutech Pvt Ltd
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    Free Trial
    15 days
    Entry Level Price
    $49.99 per Month
  • Multiorders

    Optimize your business with Multi-channel Inventory & Order Management Software

    Multiorders helps eCommerce businesses focus on growth while spending less time managing their back-office operations via one centralized platform. - Connect all your sales channels, merge inventory and allow the stock to update automatically on all your shops once an order is made - Bulk update product prices and quantities across all sales channels - Get alerts when you're low on stock - Re-... learn more about Multiorders

    "The best for inventory management"
    Garret Long, Inventory Manager at Generate More
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    Free Trial
    14 days
    Entry Level Price
    $43 per Month
  • Unicommerce

    E-commerce Selling Simplified

    Unicommerce is the leading global E-commerce Supply Chain Solution which enables Manufacturers, Wholesalers, Distributors, Retail Chains, Individual Store owners and E-commerce sellers to simplify their supply chain operations for online and offline business to sell more. Unicommerce is the market leader in the eCommerce enablement space, with ~300 Mn annual transactions processed through the plat... learn more about Unicommerce

    "Smooth operations with Unicommerce"
    Manish Acharya
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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Megaventory

    The Cloud-Based Order and Inventory Management Software Application

    Megaventory is a US company founded in 2010 - one of the first to offer online inventory and order management. Our specialized staff of PhD's and MSc's supports and expands the awesome software which serves companies in more than 40 countries around the world. Megaventory can manage products in multiple locations, issue invoices, purchase or sales orders and distribute information across e... learn more about Megaventory

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    Free Trial
    15 days
    Entry Level Price
    $150.00 per Month
  • Jazva

    A Simpler Way to Manage eCommerce Inventory Management System Software

    Jazva's innovative eCommerce software solutions help mid to large size retailers and wholesalers reach more customers and sell more by simplifying, synchronizing, and automating the multichannel selling process. Jazva's all-in-one streamlined cloud-based platform also manages inventory system, CRM, marketing, and financial data, eliminating the need for numerous disparate systems. Our dynamic ente... learn more about Jazva

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Shipedge

    A comprehensive & flexible solution for fulfillment and distribution.

    Shipedge is a modular and scalable solution to automate complex eCommerce Operations. The Shipedge is completely web-based and its main modules are Order Management and Warehouse Management Systems to automate eCommerce operations. We help companies create efficient order fulfillment managing one or multiple warehouses (fulfillment networks). Other modules include Returns & Exchanges, Multi-carrie... learn more about Shipedge

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Order MS

    Easy to use Inventory & Order Management Software

    Order MS is an easy-to-use and advanced order management system that automates key aspects of your sales orders and brings you all the relevant business information and intelligence you need. Built as a generation Z platform, Order MS can help you improve sales performance, facilitate communication with your teams, suppliers, and stakeholders, and stay ahead of the competition. Order MS enables... learn more about Order MS

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    Free Trial
    Available
    Entry Level Price
    Free version
  • Shipstation

    The #1 shipping software of online sellers.

    ShipStation leads the e-commerce world with our web-based software designed to make e-commerce retailers exceptionally efficient at processing, fulfilling, and shipping their orders from all the most popular marketplaces and shopping carts using all the top carriers. We focus on the user and aim to continue to build out the best shipping software around. ... learn more about Shipstation

    "Overall Experience: Awesome "
    Suslo Couture
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    Free Trial
    30 days
    Entry Level Price
    $9.00 per Month
  • Zoho Inventory

    Inventory management software designed for Indian businesses

    Inventory management software for growing businesses. Increase your sales and keep track of every unit with our powerful stock management, order fulfilment, and inventory control software. ... learn more about Zoho Inventory

    "Great integrate with Zoho CRM"
    Kanna Perumal C , Operation Manager at Inkmonk
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    Free Trial
    14 days
    Entry Level Price
    $59.00 per Month
  • EMERGE App

    Productivity platform for SMB importers & exporters. Sell better, sell more!

    EMERGE App is revolutionizing the way for import and export businesses to manage their workflow process from quotation, sales, purchases, shipment and more effectively and efficiently; cutting costs and driving higher profits. AI-enabled roadmap to help importers and exporters make a better decision on inventory stocking and purchases. ... learn more about EMERGE App

    "Whoo, Emerge App Saved My Startup from Drowning"
    diksha bharti, SEO Executive at ASD INFOTECH PRIVATE LIMITED
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    Free Trial
    14 days
    Entry Level Price
    $39.99 per Month
  • Dolibarr

    Open Source ERP & CRM for Business.

    You enable only the feature you need. So whatever is your business management need (sales, human resources, logistic, stock, invoicing, accounting, manufacturing, etc), you are able to set up the application to match your need and only your need. Our marketplace is available to all developers and organizations, to centralize several hundreds of external add-ons, done to enhance the application for... learn more about Dolibarr

    "Excellent software for small companies"
    Benoit Girardot
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    Free Trial
    Available
    Entry Level Price
    Free version
  • QuickBooks Commerce

    Power every part of your business

    Sell. Ship. Grow. Manage your multi-channel and wholesale business in one place with QuickBooks Commerce. It is empowering eCommerce and wholesale merchants to become as fast and efficient as the world's biggest online stores. QuickBooks Commerce fuses inventory management operations, critical business applications and online commerce to build the central core of wholesale and eCommerce business o... learn more about QuickBooks Commerce

    "Good"
    Clay Duos, Owner at Clay M. Duos, DDS
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    Free Trial
    14 days
    Entry Level Price
    $79.00 per Month
  • Stitch Labs

    Manage your operations all in one place with Stitch.

    Stitch Labs is the leading inventory management system for rapidly growing brands. Purpose built for today’s modern multi-channel retailers, Stitch Labs provides scalability through improved efficiencies that enable sustained growth, while expanding into new channels and products. Stitch Labs also empowers retailers to take control of their operations through enhanced inventory visibility and ac... learn more about Stitch Labs

    "Happy customer"
    Ian Johnson
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    Free Trial
    N/A
    Entry Level Price
    $499.00 per Month
  • Finale Inventory

    Multichannel Inventory Management Software For Business.

    Finale Inventory provides a cloud-based, multichannel inventory management software designed for high volume eCommerce industries. The Finale is designed from the ground up to be customizable and versatile for YOUR workflow and YOUR processes. We accomplish this by assigning a dedicated account manager to each account. Their primary goal is LISTEN to better understand your requirements, provide re... learn more about Finale Inventory

    "Very Good"
    Pravin Vipul
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    Free Trial
    14 days
    Entry Level Price
    $75 per Month
  • Unleashed

    The next evolution of inventory management

    Unleashed provides product businesses with supply, production, inventory and sales software, giving them clarity on their operations and helping them make effective business decisions. Thousands of customers around the world trust Unleashed to be a fundamental part of their business operations, enabling them to better make, manage and move their products.... learn more about Unleashed

    "Highly recommended"
    Arave
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    Free Trial
    14 days
    Entry Level Price
    $279.00 per Month
  • Brightpearl

    Automated Inventory Management Software.

    Automated inventory tracking is critical to retailers and wholesalers, and helps ensure you have enough inventory on hand in the right locations to meet demand. Brightpearl's inventory management software provides visibility across all locations so you improve profitability and reduce the risk of overselling. Brightpearl’s flexible inventory management system has all of the features you need to ... learn more about Brightpearl

    "Ransom"
    Dean Parry
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    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Veeqo

    All of your ecommerce fulfilment, one platform

    Veeqo is a cloud-based inventory management software solution designed to help omnichannel retailers grow quickly. Sync inventory across all your sales channels, forecast and re-order new stock, manage every order in one place, pick & pack with speed and accuracy using the Veeqo Scanner, ship to customers, and handle returns from start to finish - all in one central platform. It is an all-in-one i... learn more about Veeqo

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • SellerActive

    E-Commerce Multichannel Solutions

    SellerActive's channel management platform allows online sellers to automate tedious processes and free up time to grow their business. Our software streamlines processes like smarter automated repricing and synchronized product listings across multiple marketplaces such as Amazon, Walmart, Jet and eBay, including new listing creation.  ... learn more about SellerActive

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    Free Trial
    N/A
    Entry Level Price
    $499.00 per Month
  • Orderwave

    The Only Order Management Software & E-Commerce Solution You’ll Ever Need.

    Orderwave is a web-based hosted application that automates and streamlines operations for e-Commerce, catalog, and direct marketing sales channels. ... learn more about Orderwave

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Kibo Commerce

    ORDER MANAGEMENT SOFTWARE TO BRIDGE THE ONLINE AND IN-STORE GAP

    Kibo empowers retailers and branded manufacturers to achieve optimal performance of B2C and B2B commerce through unified consumer experiences. With over 40 years of innovations, Kibo provides a complete omnichannel commerce platform delivered with the lowest total cost of ownership and the fastest time to market.  ... learn more about Kibo Commerce

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Ordant

    Print Estimating and Order Management Simplified.

    Ordant is a cloud based Print MIS software designed for Print Companies and Sign Shops. Ordant is an advanced print estimating tool and order management solution, with an integrated Web-to-Print storefront.  ... learn more about Ordant

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    Free Trial
    30 days
    Entry Level Price
    $295.00 per Month
  • Now Commerce

    Online ordering for your sales reps and wholesale customers!

    Now Commerce is an online B2B order management system dedicated to serving the needs of manufacturers, wholesalers, distributors and warehouses. This web-based software integrates with your QuickBooks account to lessen your workload and improve efficiency. ... learn more about Now Commerce

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    Free Trial
    N/A
    Entry Level Price
    $100.00 per Month
  • 4Psite

    An innovative cloud based order management platform

    4Psite is a leading cloud-based, multi-channel Order Management System that simplifies your eCommerce operations. 4Psite provides seamless integration & enables you to manage eCommerce sales across more than 25 carts and channels such as Amazon, eBay, Jet, Houzz, WayFair, Overstock.com, Shopify, BigCommerce, Volusion, Yahoo! and others within a single interface. ... learn more about 4Psite

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Orderino

    Welcome to Efficient Orders Management.

    Orderino - is an online software that helps organize work on customers orders efficiently, spend less time and gain more insights on how things are going using built-in analytics tool ... learn more about Orderino

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    Free Trial
    15 days
    Entry Level Price
    $15 per Month
  • Infiplex

    INTEGRATE ANY SALES CHANNEL

    InfiPlex is a PHP development platform for building websites and business applications. It includes a website CMS, Webstore, Security, and many more applications. It has been coded as an Enterprise level platform, enabling developers to build applications faster and more efficiently than regular PHP website development. ... learn more about Infiplex

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    Free Trial
    N/A
    Entry Level Price
    $99.99 per Month
  • Hippo CMMS

    An Easy-To-Use CMMS

    Hippo strives to be the leader in simple maintenance management software solutions. This is achieved by developing user friendly software and the best support and services to our customers. Make the Complex, Simple. Our top priority is our customers. With this in mind, we continually find ways to deliver the best maintenance software that is user friendly and meets the requirements of our customer... learn more about Hippo CMMS

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    Free Trial
    14 days
    Entry Level Price
    $39 per Month
  • ChannelApe

    All-in-one platform for unified global commerce operations.

    ChannelApe is the supply chain toolkit for direct to consumer operations. Multi-location order management, inventory management with fulfillment and sales channels, optimization of shipping time/costs and business rule management. A Unified Platform for Global eCommerce Operations. It’s been our mission to create the best all in one operations platform for direct to consumer businesses. S... learn more about ChannelApe

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    Free Trial
    7 days
    Entry Level Price
    $200.00 per Month
  • eSwap

    Modern Order Management Software

    eSwap is modern inventory and order management software for retailers and wholesalers. Our multi-channel integrations help our customers to have their products always in stock, get all reports joined in one place and manage all their orders, products from one dashboard. You can easily list your products from one channel into other channel with few clicks.... learn more about eSwap

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    Free Trial
    15 days
    Entry Level Price
    $39 per Month
  • Katana

    Smart and inventory software built for scaling manufacturers.

    Smart and visual inventory & manufacturing management software tailored for scaling manufacturers using Xero or QuickBooks and selling on eCommerce (Shopify, WooCommerce). It makes production management & inventory control easier than ever for online merchants. For businesses looking to scale and bring structure to their everyday operations. Raw material inventory management, bill-of-materials & b... learn more about Katana

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    Free Trial
    14 days
    Entry Level Price
    $99 per Month
  • ERPAG

    Cloud ERP and MRP software for small business

    ERPAG is an ERP cloud service that covers all business processes for small or mid-sized companies. By ‘’all’’ we mean: Purchasing, Sales, Production, Stocks, Project planning, POS, Payroll, Business Analysis. But, how can such a complex solution function in your company, without hiring an army of experts? Well, this is not exactly a complex solution. Using a simple interface we have... learn more about ERPAG

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    Free Trial
    15 days
    Entry Level Price
    $25 per Month
  • Clougistic

    Clougistic – Paperless WMS

    Clougistic is the best, most reliable, low-cost warehouse management SaaS solution for Magento. Implemented in just a few days instead of months.Paperless: eliminate paper and printing costs, boost warehouse output and increase accuracy to more than 99% with electronic inventory and barcode scanning. Clougistic guides warehouse employees through all processes, from receiving goods to shipping orde... learn more about Clougistic

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    Free Trial
    N/A
    Entry Level Price
    $199 per Month
  • Monstock

    Revolutionize, digitize, simplify and automatize your inventory management !

    Monstock is an innovative solution to digitize, simplify and automatize inventory management and flows of your Supply Chain Management ! Monstock is the "innovative" solution to digitize, simplify and automate the management of inventory and flows for your Supply Chain Management / Logistics. It is a complete cloud and mobile solution in real time, anytime and anywhere. It allows companies to ... learn more about Monstock

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    Free Trial
    14 days
    Entry Level Price
    $1806 per Year
  • Salesorder

    Versatile Inventory Management Software

    Salesorder is an inventory management and order management software, specially designed for distributors, wholesalers, and ecommerce. This order management software helps manage multiple sales channels, fulfillment, and accounting. Plus, the platform is fully customizable and is quite easy-to-use. Our cloud based inventory management software for wholesalers contains harmonized functions to model ... learn more about Salesorder

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Deck Commerce

    Order Management Simplified

    Deck Commerce simplifies order management for retailers that want to create a seamless experience for their customers and business users across all channels. Key functions of the cloud-based order management system include order orchestration, inventory management, and transaction processing. From the time an order is placed to the time it’s received, returned or canceled, Deck Commerce provides... learn more about Deck Commerce

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    Free Trial
    N/A
    Entry Level Price
    $0 per Year
  • 1CRM

    The All In One CRM & Best CRM for small businesses.

    1CRM provides everything you need to manage your business online. Manage your orders, projects, support cases, daily activities & more. Start with a complete CRM solution including lead forms and eCommerce integration. Add a portal to connect with your customers and provide self-service options including appointment scheduling. Top things off with a sophisticated marketing automation platform to h... learn more about 1CRM

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    Free Trial
    30 days
    Entry Level Price
    $13 per Month
  • Hydra OMS

    Order Management Has Never Been More Affordable

    Hydra OMS is an open-source application for managing service/job orders and business processes. ... learn more about Hydra OMS

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    Free Trial
    Available
    Entry Level Price
    Free version
  • ChikPea TOM

    ONE CONNECTED EXPERIENCE

    Telecom vertical Order Management solution built for Salesforce. It’s time to reduce costs and increase revenue with a solution made by telecom project managers for telecom operations.... learn more about ChikPea TOM

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    Free Trial
    N/A
    Entry Level Price
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  • VIENNA Advantage ERP/CRM

    Enterprise-level Open Source ERP and CRM solution

    VIENNA Advantage ERP and CRM is the first enterprise-level open source ERP and CRM with inbuilt document management and business intelligence system, available on the cloud and on-premises. It is based on VIENNA Advantage Application Development Framework, an innovative open-source web platform that helps users build modules with minimum coding, for rapid development of data-centric business appli... learn more about VIENNA Advantage ERP/CRM

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    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Magento Order mgmt

    A scalable & easy-to-customize POS System

    Magestore Native Omnichannel Solution is a retail management system that streamlines separate sales channels to provide seamless shopping experiences anytime, anywhere, even in offline mode. Built native with Magento, our solution ensure a hassle free implementation! We are here to help transform your operations to easily track and manage orders, inventory, suppliers, and customers from a single v... learn more about Magento Order mgmt

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    Free Trial
    N/A
    Entry Level Price
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  • WorkStraight

    Powerful, Easy To Use Work Order Software.

    Use WorkStraight to securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work to multiple users, require approval, receive notifications, print work orders, download report data, integrate QuickBooks, create invoices, manage customers, and much more.... learn more about WorkStraight

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    Free Trial
    30 days
    Entry Level Price
    $19 per Month
  • Flowspace

    MODERN WAREHOUSING AND FULFILLMENT

    Flowspace provides on-demand warehousing for businesses. We handle the storage, transportation, and service of your inventory on a month-to-month basis. Flowspace operates warehouses in every major metropolitan area with principal locations in Los Angeles, Ontario, Oakland, Pennsylvania, and Chicago.... learn more about Flowspace

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    Free Trial
    Available
    Entry Level Price
    Free version
  • VTEX

    The all-in-one commerce platform

    VTEX provides cloud based e-Commerce Platform and Omnichannel solutions. Known for their vanguard technology and by being a time-to-revenue platform, VTEX has been recognized by the analysts from Gartner and Forrester, as a Global Leader for Digital Commerce. VTEX is ranked on Gartner's Magic Quadrant for Digital Commerce. ... learn more about VTEX

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    Free Trial
    N/A
    Entry Level Price
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  • iStockist

    eCommerce Store for Wholesale

    iStockist is the best software platform for running your internet wholesale store. Give your customers an easy buying experience with our online ordering system. With iStockist you have ‘Store groups’. Each group is a different store for your customers. You can have as many groups (stores) you want and each one can hold as many customers as necessary.... learn more about iStockist

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Dynamics eShop

    All-in-One eCommerce Solution

    Fully integrated eCommerce & web portal solutions for Dynamics NAV, Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance & Operations, Shopify, Oracle Commerce and Magento. Dynamics NAV E-Shop is a fully integrated e-commerce solution for Microsoft Dynamics NAV (Navision). E-Shop offers an out-of-the box web store which directly interacts with Dynamics NAV (real time using web s... learn more about Dynamics eShop

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    Free Trial
    1 days
    Entry Level Price
    Contact Vendor
  • Esker

    Take the Chaos Out of Cash Management

    Esker helps organizations eliminate paper and improve business processes by integrating on-premise and on-demand document automation with applications — for higher efficiency in sales order processing, invoicing, accounts payable and purchasing to shorten order-to-cash and procure-to-pay cycles.Built on patented technology, Esker solutions address the challenges of manual document processing tha... learn more about Esker

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    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Origami

    Shaping the Future of Printing

    Origami is a “best-price scenario” estimating software that allows you to print on a wide range of materials, with an unlimited amount of options, including the capability to use pre-built templates and customization during the estimating process. These options can greatly reduce estimation time, as well as guarantee your customer gets the best price possible.... learn more about Origami

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    Free Trial
    30 days
    Entry Level Price
    $150.00 per Month
  • MyStore

    Inventory management in the cloud

    MyStore is a SaaS that helps small businesses manage inventory and process orders. Analytics and basic CRM features are included. - Inventory management. - Order processing and fulfilment. - Manufacturing workflows automation. - CRM and reports. - Task tracking. - iPhone app with basic features and reporting.... learn more about MyStore

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    Free Trial
    Available
    Entry Level Price
    Free version
  • Pobuca Sales

    ACHIEVE HIGHER SALES WITH POBUCA SALES

    Pobuca Sales is a software that enables field sales representatives working away from company offices-even offline- to automate sales processes. They can create orders, issue invoices, perform stock counts on customers shelves, take pictures, answer surveys, show pictures or other product info and also increase the customer base. Integrate it with the companies ERP or accounting system, receiving ... learn more about Pobuca Sales

    Visit website
    Free Trial
    15 days
    Entry Level Price
    $30 per Month
  • Dista Delivery

    Delivery and Logistics Management Software

    Dista delivery is a delivery management software that optimizes your end-to-end field delivery operations right from tracking delivery agents (field assets), scheduling, routing, report submission and more. Powered by Google Maps and built on Google Cloud Platform, this customizable, AI-ready solution helps companies to deliver enhanced customer experience with efficient last mile shipping, delive... learn more about Dista Delivery

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    N/A
    Entry Level Price
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Buyer’s Guide

Introduction to Buyer’s Guide for Order Management Software

The buyer’s guide to order management systems aims to provide the users with in-depth knowledge about managing business orders’ lifecycle. Businesses today have the privilege to leverage efficient order management tools to automate various order management tasks and processes. In this buyer's guide, you will learn about the features, importance, and benefits of order management system software. The guide also provides insight into the critical points that one should consider before buying the best order management software for your business.

What Is Order Management?

Order management starts from the time an order is received. It runs through various order processing stages, including picking, packing, and shipping, ending when the customer gets the ordered product. It may also continue further with return processing if the customer requests a return. Thus, it covers controlling all operational processes involved in fulfilling an order and extends to customer and vendor management. It involves managing the data, processes, and people attached to the order.

What Is Order Management Software?

An order management system software (OMS) is a set of automation tools designed to control the complete order management process for businesses. It offers various functionalities to aid in efficient order management in all phases, including receiving, processing, tracking, shipping, customer communication, etc.

The software offers a unified platform to collaborate across various departments, integrate with the accounting system, control order lifecycle, manage vendor/customer interaction, and update stock/warehouse data. A software-based order tracking system provides business intelligence tools that utilize prior order data collected to generate better decision-making insights.

Businesses have realized the importance of efficient order management for growth and profitability, confirmed by research and surveys. Reports indicate that the global multichannel order management market size will grow upto USD 2.44 billion by 2023.

Why Do Businesses Need Order Management Software?

When a business grows, it gets challenging to manage the numerous orders smoothly due to voluminous data, miscommunication, manual errors, delays, customer complaints, and many more problems. To prevent such issues, manage the rising number of orders, fulfill orders efficiently, and ensure the best customer service, it is essential to automate and streamline the entire order management process.

The root of business success lies in happy customers, so it is necessary to maintain timely and transparent communication throughout the order lifecycle and later through the return/refund (if needed) process, to earn and keep customer’s trust. An order tracking software also helps businesses offer enhanced customer support, interact better with their customers, and provide them with updated information much quicker. The same applies to business vendors too. Leveraging order management tools thus ultimately results in satisfied customers and vendors.

What Are the Benefits of Order Management Systems?

Order management tools help businesses streamline their order lifecycle and operations at all stages of the order management process. Below are the advantages of using order tracking software for your business.

Centralized order management

A software-based order tracking system provides a unified view of the order lifecycle by controlling numerous order management processes on a single platform. It enables ease of data access, updates, and sharing across various stakeholders and departments.

Enhanced accuracy through automation

Automating the order management process through a software application helps eliminate manual work and human error. It results in better accuracy at all stages of order management and reduces losses due to such errors.

Real-time information access and updates

Order tracking software allows real-time access and updates or all order-related information. It enables quicker updates from anywhere, helps reduce the overall order processing time, facilitates better team management, and improves coordination.

Seamless order tracking

An order management system software allows seamless order tracking and improved coordination resulting from real-time updates and quicker access to information. All relevant departments can share order data and status through the common software platform and perform better.

Time and cost-saving

The software for order management offers various tools to automate the order process and help save time and effort at all organizational levels, and time is money. In the long run, it thus results in significant cost savings and a rise in business profits.

Increased efficiency and productivity

Order management solutions enable better order and inventory management as the processes can run without location and time constraints. It allows receiving and managing orders from anywhere, anytime. With time, it improves process efficiency and team productivity and aids business growth.

Privacy and data security

Software-based order management allows access controls to assign and limit data access to specific and relevant authorized personnel. It ensures that the business data and customer information are in safe hands, and nobody can alter these without permission.

Forecasting for better planning

Leveraging Machine Learning (ML) and Artificial Intelligence (AI), OMS offers accurate sales forecasting based on prior order data. It thus helps in better order planning and order inventory management.

Improved customer service and happy customers

With an order tracking software in place, businesses get greater visibility over order data and status updates. It results in better customer service and transparency towards customers. Improved communication with customers makes them happy and results in building customer trust.

What Are the Essential Features of Order Management Software?

Order tracking software offers various tools for efficient order management. While every OMS application provides a different set of features, the core features you must look for while choosing the best order management systems for your business are as follows.

Order entry

As soon as an order is received and added to the software, the system generates a unique order ID that will help search and update all order-related information with ease.

Order fulfillment

The order gets fulfilled when the customer receives the order successfully. Order fulfillment involves picking the ordered item from the warehouse, packing, shipping, maintaining records at every stage, and status updates. An order management system software provides tools to control and streamline all these steps.

Order tracking

Once an order is received and processing begins, every department holds the responsibility to finish their part on time. With order status tracking, real-time updates, and quick status access features of the order tracking software, business managers and staff can ensure that the order processing does not get delayed at any step of the order lifecycle.

Catalog management

If created manually, catalogs consume significant time, money, and resources. An order tracking system helps businesses design and manage digital catalogs that include all the product information that the business needs to record and share with the customers, vendors, etc.  

Backorder management

Backorders are surplus orders that cannot be fulfilled immediately due to stock limitations. A perfect order tracking software provides timely stock deficit alerts to streamline order fulfillment and ease backorder management through better planning.

Recurring orders

Automation makes it possible to manage recurring orders without hassles. The software-based order tracking systems can control and process recurrent or repetitive orders with the least human intervention by automatically sending out reminders and updates for such orders to all the relevant departments.

Returns and refunds management

When customers are not satisfied with the order for any valid reason, they expect an easy return and payment refund. An order management system software makes it easy to process return requests and quick automated refunds on the same platform. It thus helps earn customer trust.

Inventory and warehouse management

The order management process is incomplete without stock and warehouse management. Thus, order tracking software typically includes tools to control inventory and warehouse too.

Shipping management

As soon as an order is ready, it needs to be packed and sent. The order tracking software is a central platform for recording, tracking, and updating all the shipping information. The customer support department gets a one-point solution to answer all order and shipping related queries through order management solutions.

Payments and accounting management

Order tracking systems typically offer ease of payments through multiple payment gateways integration. The accounting integration feature enables automatic updates of the relevant transaction records in the accounting system and reduces the accounts department personnel’s work.

Customer management

Another crucial feature of order tracking software is customer relationship management. It enables maintaining a customer database and offering the best customer support. Perfect customer management and happy customers become ladders to business growth. 

Vendor management

Order management applications must also provide various vendor management tools to include generating purchase orders, payment processing, communication, documentation, and more. The software also enables automated order requests when the stocks get exhausted.

Data analytics and reporting for better decision making

Order management solutions offer business intelligence tools that analyze data and generate insights and reports. It helps businesses in demand forecasting, order planning, and better decision-making.

How to Choose the Right Order Management System?

Selecting the perfect order tracking software for your business is not easy. Follow this simple checklist to make sure that you are on the right track.

Feasibility for your business

Before buying the software, analyze what type of order management system your company needs and whether you need the basic plan (less priced) or higher. You must make sure that it costs well within your budget. Besides, it is feasible for your business if the profitability or Return on Investment (ROI) from its deployment outweighs its cost. 

Suitability for your industry

To make the right choice, confirm the suitability of a particular order management software solution for your specific industry and business through reviews, ratings, and feedback of the software from other customers of the same industry.

Deployment type

Analyze whether an on-premise solution works better for your business or a SaaS-based solution is needed. While on-premise solutions can have one-time costs, the SaaS-based software is hosted on third-party servers, and the vendors typically charge on a per-month basis.

Features

All software solutions for order management offer a different set of features. Before purchasing, it is vital to ensure that the solution you opt for provides all the necessary tools to manage your business’s order management process.

Integrations

The software must enable easy integration with your existing systems and third-party systems as needed; for example, you may require integration with your internal accounting system and third-party eCommerce portals like Amazon.

Customizability and scalability

The software must allow customization to your specific business needs and support scalability for business growth.

User training and customer support

The order management software vendor must provide user training designed to suit your business staff needs. It must also offer prompt customer support as needed. You can confirm this by directly discussing with the vendor and through online reviews and feedback.

Vendor experience and reviews

Selecting the right vendor is as important as choosing the right software. Compare different vendors based on the services they provide and their experience in the software market. Also, confirm the vendor’s expertise through feedback from other customers, one or more companies of the same industry as yours.

Additional costs to consider

Carefully analyze other costs involved in order management software implementation to include training costs, maintenance costs, hardware costs, etc. 

Request a Demo

Ask the vendor to perform a software demo for your relevant staff (target users) or use the free trial version (if available) to understand what exactly you will get.

What Is the Average Cost of Order Management Software?

The pricing of order management systems varies a lot, based on numerous parameters. Here are the factors that significantly influence the cost: 

  • Features it offers
  • Deployment type
  • Number of orders
  • Number of users
  • Customization

Many free order management software solutions are available for users who need simple order management tools without affecting their business budget. Some software vendors offer freemium or free versions of the top order management systems (for example, open-source order management tool Hydra OMS) that cover the basic features. They offer feature-rich packages in paid plans.

The paid packages of order management systems start for as low as $9 per month, for example, Shipstation and Dolibarr. You can get numerous reliable order tracking software packages for less than $99 per month; for instance, Orderhive costs $45 per month. Zoho Inventory, EMERGE App, QuickBooks Commerce Founder package all cost just $39 per month. Some popular higher-priced order management systems include Ordant that costs $295 per month, and Unleashed costs $259 per month (for upto 3 users).

Though the top order management software vendors are mostly transparent about pricing, you must check and confirm with them the hidden costs for installation, additional integrations, customer support, etc., if any.

Why Refer to GoodFirms’ List of Top Order Management Software?

With above 30K unbiased reviews from verified customers and a listing of over 60,000 services and software, GoodFirms stands as the most reliable source for the best software list in various categories. GoodFirms’ insights can prove very helpful as these are based on information from industry leaders worldwide, rigorous analysis, and the shared reviews of the users.

GoodFirms compiles the top order management system software after carefully analyzing their features and prices. We understand your needs and provide you with multiple filters to sort and shortlist order management solutions for your business based on prominent features, pricing models, deployment type, devices supported, business size, etc. Leverage this list of the best order management software for businesses curated by GoodFirms and select the right solution to take your business to new heights.

Frequently Asked Questions

  • What Is the Difference Between a Warehouse Management System and an Order Management System (OMS)?

    A warehouse management system controls warehouse operations and manages the stock or inventory in the warehouse. An order management software focuses on automation and streamlining of the complete order lifecycle for a business. It includes:

    • Receiving orders
    • Assigning orders to the right warehouse
    • Order processing, shipping, returns, billing and payments, post-sales followup
    • Maintaining all records including information and updates related to the orders, customers, and vendors
  • What Is the Best Order Management Software for Businesses?

    The one-size-fits-all approach might be in-appropriate here as the same order management system software is not the best for all businesses. The right software for your business is the one that suits your industry and fulfills all your order management process needs. To select the perfect order management tools, you can leverage GoodFirms’ list of the top order management systems that details the features, reviews, and pricing of different solutions. The checklist summarized below can help you further.

  • What Factors Must Be Considered Before Buying Order Management System Software?

    The top order management systems offer comprehensive automation tools that can enhance your business profits at a nominal cost. Before buying one, it is necessary to ensure that the chosen top order management software is the right fit for your business. Here is a checklist that can help you select the perfect order tracking software.

    • The software must offer all the features needed to streamline the order management process of your business.
    • The software’s cost should fit in your budget.
    • The expected profits with the software’s use must outweigh the costs.
    • Other businesses of the same industry as yours must have profitably leveraged the software.
    • The software must enable scalability to support business growth.
    • The software should allow third-party integrations as needed.
    • The software vendor must offer need-based user training and customer support.
  • What Are the Features to Look for in Order Management Systems (OMS)?

    An order management software or OMS application typically includes all tools needed for seamless business order management, including:

    • Inventory management
    • Warehouse management
    • Shipping management
    • Centralized order management
    • Order entry and fulfillment
    • Order tracking
    • Backorder management
    • Returns management
    • Customer management
    • Catalog management
    • Recurring order management
    • Multiple payment gateways
    • Accounting tools
    • Analytics and reporting

    Additionally, it offers a user-friendly interface, customizable dashboard, third-party integrations, online/offline sync capabilities, security, and backup tools.

  • How Much Does an Order Management System Software Cost?

    There are multiple reliable order management software options to choose from for less than $50 per month, for example, Shipstation, Multiorders, and Orderhive. You may check the Buyer’s Guide for Order Management Systems for further details.

    For the same set of features, SaaS-based order management solutions cost depends upon the scalability, the number of orders it can process, and the number of users. To suit your specific industry needs, order management system software vendors also offer customized and advanced features at additional cost.

  • Are the Order Management Software Solutions Secure?

    The best order management systems typically offer multi-layer security tools to ensure your business data security. As security is the primary concern, you can also confirm (with the vendor) the software’s security features for data backup, data storage, data integrity, data sharing, encryption, and vulnerability scanning. You may also check the customer reviews, ratings, and feedback for multiple order management tools from the list of best order management systems curated by GoodFirms.

  • Are There Any Free Order Management Systems Available?

    Yes, there are multiple free order management software tools available in the market. Small businesses with budget limitations can avoid costly solutions for order management and leverage these to streamline their business processes. For details, please refer to our blog on the best free and open-source order management software tools.

Resources for Order Management Software