Best Order Management Software

Streamline your business operations and enhance customer satisfaction with the best order management system software. At Goodfirms, we have created a worldwide list of the best order management software to help businesses efficiently manage orders, inventory, and fulfillment processes. If you run a small business or a large enterprise, our comprehensive directory offers detailed insights, verified user reviews, and key features to guide you in selecting the perfect software for your needs. Explore the best order management system with Goodfirms and optimize your workflow for better efficiency and accuracy.

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Buyer’s Guide

What is order management?

Order management starts when an order is received. It runs through various order processing stages, including picking, packing, and shipping, ending when the customer gets the ordered product. It may also continue with return processing if the customer requests a return. Thus, it covers controlling all operational processes involved in fulfilling an order and extends to customer and vendor management. It manages the data, operations, and people attached to the order.

What is order management software?

Order Management Software is a suite of automated tools designed to control the entire order management and fulfillment process. It provides a range of features to assist in effective order management in all stages, like receiving, processing, tracking, shipping, and customer communication.

The software provides a single platform for collaboration across different departments, integration with the accounting system, control over the order lifecycle, vendor/customer interaction management, and updating stock/warehouse data. An order tracking system based on software provides business intelligence tools that use previously collected order data to generate better insights for decision-making.

Research and surveys confirm that businesses have realized the importance of efficient order management for growth and profitability. Reports indicate that the global multichannel order management market will grow to USD 2.44 billion by 2023.

Why do businesses need order management software?

Managing many orders as a business grows can be challenging due to data volume, miscommunication, manual errors, delays, and customer complaints. Addressing the growing number of orders efficiently is crucial to automating and streamlining the order management process and providing excellent customer service.

The key to achieving business success is to keep customers satisfied. To achieve this, it is essential to maintain timely and transparent communication throughout the entire order lifecycle and later during the return or refund process. This helps to earn and keep the trust of customers. Implementing order tracking solutions can assist businesses in offering better customer support, improving customer interaction, and providing them with updated information more efficiently. The same applies to business vendors as well. By leveraging order management tools, businesses can ultimately result in satisfied customers and vendors.

What are the benefits of order management systems?

Order management systems can simplify the entire order lifecycle and operations for businesses. Here are some key benefits of using top order management software for your small business.

Centralized order management
An OMS system offers a comprehensive view of the order lifecycle, managing multiple order management processes using a single platform. It facilitates easy accessibility, sharing, and data updates among various departments and stakeholders.
Enhanced accuracy through automation
Automating order management through software reduces human error, improving accuracy and cutting losses.
Real-time information access and updates
The order management system enables real-time access and updates of all order-related information, facilitating quicker updates from anywhere, reducing the overall order processing time, and improving team management and coordination.
Seamless order tracking
An eCommerce order management system allows seamless order tracking and improved coordination resulting from real-time updates and quicker access to information. All relevant departments can share order data and status through the common software platform and perform better.
Time and cost-saving
The software for order management offers various tools to automate the order process and help save time and effort at all organizational levels, and time is money. In the long run, it thus results in significant cost savings and a rise in business profits.
Increased efficiency and productivity
Order management solutions are software tools that enable businesses to manage their orders and inventory more efficiently by removing location and time constraints. This means that businesses can receive and manage orders from anywhere, at any time, which can significantly improve process efficiency and team productivity. As a result, companies can focus on growth and expansion without worrying about order management challenges.
Privacy and data security
Order management allows access controls to assign and limit data access to specific and relevant authorized personnel. It ensures that the business data and customer information are safe, and nobody can alter these without permission.
Forecasting for better planning
Leveraging ML and AI, OMS accurately forecasts sales based on prior order data, facilitating better order planning and inventory management.
Improved customer service and happy customers
Implementing order fulfillment software improves customer service and transparency by giving better visibility over order data and status updates. This leads to increased satisfaction and trust in the company due to improved communication with customers.

What are the essential features of order management software?

OMS system offers various tools for efficient order management. While every OMS application provides different features, the core features you must look for while choosing the best order management systems for your business are as follows.

Order entry
When an order is received and added to the software, the system generates a unique order ID to help search and update all order-related information easily.
Order fulfillment
Order fulfillment is the process of ensuring successful delivery to the customer. It involves picking, packing, shipping, record-keeping, and status updates. Order fulfillment software streamlines this process for efficiency and effectiveness.
Order tracking
Each department must finish its tasks on time to avoid delays in order processing. Businesses can ensure efficiency throughout the order lifecycle using order tracker software with real-time updates and quick status access features. With these tools, business managers and staff can ensure that orders are processed efficiently at every step of the order lifecycle.
Catalog management
If created manually, catalogs consume significant time, money, and resources. An order tracker system helps businesses design and manage digital catalogs that include all the product information the company needs to record and share with the customers, vendors, etc.
Backorder management
Backorders are orders that cannot be fulfilled immediately due to stock limitations. Online order management software provides alerts for timely stock deficits, streamlines order fulfillment, and facilitates better planning.
Recurring orders
Automation makes it possible to manage recurring orders without hassles. Sales order systems can control and process recurrent or repetitive orders with the least human intervention by automatically sending reminders and updates to all the relevant departments.
Returns and refunds management
If customers are dissatisfied with their order, they expect a hassle-free return process and a quick refund. A B2B order software simplifies this process by allowing easy return requests and automated refunds on the same platform, which helps build customer trust.
Inventory and warehouse management
The order management process is incomplete without stock and warehouse management. Thus, order tracking software typically includes tools to control inventory and warehouse.
Shipping management
When an order is ready, it needs to be packed and sent. The order tracking software is a central platform for recording, tracking, and updating all the shipping information. The customer support department gets a one-point solution to answer all order and shipping-related queries through order management solutions.
Payments and accounting management
Sales order management systems offer easy payment through multiple gateway integration. Accounting integration enables automatic updates of transaction records in the accounting system and reduces work for the accounts department.
Customer management
Customer relationship management is a crucial feature of order software. It enables businesses to maintain a customer database and provide excellent customer support, leading to business growth and happy customers.
Vendor management
Order management apps should provide various vendor management tools such as generating purchase orders, payment processing, communication, and documentation. The software should also enable automated order requests when the stock gets exhausted.
Data analytics and reporting for better decision-making
Businesses can gain insights and forecast demand using powerful business intelligence tools from order management solutions.

How to choose the right order management system?

Selecting the right order management system for your business can be challenging. Use this checklist to ensure you are on the right track.

Feasibility for your business
Before buying the software, analyze what type of order management system your company needs and whether you need the basic plan (less priced) or higher. You must make sure that it costs well within your budget. Besides, it is feasible for your business if its deployment's profitability or Return on Investment (ROI) outweighs its cost.
Suitability for your industry
To make the right choice, confirm the suitability of a particular order management software for your industry and business through verified reviews, and ratings from other customers.
Deployment type
Analyze whether your business requires an on-premise solution with one-time costs or a SaaS-based software with monthly fees hosted on third-party servers.
Features
Order management offers a different set of features. Before purchasing, ensuring that the solution you opt for provides all the necessary tools to manage your business’s order management process is vital.
Integrations
The software should allow for seamless integration with existing and third-party systems, such as internal accounting and Amazon eCommerce portals.
Customizability and scalability
The software must allow customization to your specific business needs and support scalability for business growth.
User training and customer support
The order management software vendor must provide user training designed to suit your business staff's needs. It must also offer prompt customer support as needed. You can confirm this by directly discussing it with the vendor and through online reviews and feedback.
Vendor experience and reviews
Choosing the right vendor is just as important as selecting the appropriate software. Compare different vendors based on their services and experience in the software market. Also, confirm the vendor’s expertise through feedback from other customers, one or more companies in the same industry as yours.
Additional costs to consider
Carefully analyze other costs involved in order management software implementation, including training, maintenance, and hand hardware costs.
Request a Demo
Ask the vendor to perform a software demo for your relevant staff (target users) or use the free trial version (if available) to understand what exactly you will get.

What is the average cost of order management software?

The pricing of order management systems varies a lot based on numerous parameters. Here are the factors that significantly influence the cost:

Features it offers
Deployment type
Number of orders
Number of users
Customization

Many free order management solutions are available for users who need simple solutions without affecting their business budget. Some software vendors offer freemium or free versions of the top order management systems (for example, the open-source order management tool Hydra OMS) that cover the basic features. They offer feature-rich packages in paid plans.

The paid packages of order management systems start for as low as $9 per month, for example, Shipstation and Dolibarr. You can get numerous reliable top-rated order management software packages for less than $99 per month; for instance, Orderhive costs $45 per month. Zoho Inventory, EMERGE App, and QuickBooks Commerce Founder package all cost just $39 per month. Some popular higher-priced order management systems include Ordant, which costs $295 per month, and Unleashed, which costs $259 per month (for up to 3 users).

Though the top order management software vendors are mostly transparent about pricing, you must check and confirm with them the hidden costs for installation, additional integrations, customer support, etc., if any.

Why refer to Goodfirms list of best-rated order management software?

Goodfirms is a reliable source for the best software list in various categories, with over 60,000 services and software listed and more than 30,000 unbiased reviews from verified customers. Their insights are based on industry leaders' information, rigorous analysis, and user-shared reviews, making them a helpful resource for anyone looking for high-quality software recommendations.

Goodfirms has compiled a list of the top order management system software by carefully analyzing their features and prices. We understand your business needs and offer a variety of filters to help you sort and shortlist order management solutions based on prominent features, pricing models, deployment type, devices supported, business size and more. With this list of the best-rated order management software for businesses curated by Goodfirms, you can select the right solution to take your business to new heights.

Frequently Asked Questions

What is the difference between an order management system and a warehouse management system?

An order management software focuses on automation and streamlining the complete order lifecycle for a business. A warehouse management system controls warehouse operations and manages the stock or inventory in the warehouse. It includes:

Receiving orders
Assigning orders to the right warehouse
Order processing, shipping, returns, billing and payments, post-sales followup
Maintaining all records, including information and updates related to the orders, customers, and vendors

What is the order management software for businesses?

The one-size-fits-all approach might be inappropriate here as the same order management system software is not the best for all businesses. The right software for your business is the one that suits your industry and fulfills all your order management process needs. To select the perfect order management tools, you can leverage Goodfirms list of the top order management systems that detail the features, reviews, and pricing of different solutions. The checklist summarized below can help you further.

What factors must be considered before buying order management system software?

The top order management systems offer comprehensive automation tools that can enhance your business profits at a nominal cost. Before buying one, ensuring that the chosen top-rated order management software is the right fit for your business is necessary. Here is a checklist to help you select the perfect order tracking software.

The software must offer all the features to streamline your business's order management process.
The software’s cost should fit your budget.
The expected profits with the software’s use must outweigh the costs.
Other businesses in the same industry as yours must have profitably leveraged the software.
The software must enable scalability to support business growth.
The software should allow third-party integrations as needed.
The software vendor must offer need-based user training and customer support.

What are the features to look for in order management systems?

An order management software or OMS application typically includes all tools needed for seamless business order management, including:

Inventory management
Warehouse management
Shipping management
Centralized order management
Order entry and fulfillment
Order tracking
Backorder management
Returns management
Customer management
Catalog management
Recurring order management
Multiple payment gateways
Accounting tools
Analytics and Reporting

Additionally, it offers a user-friendly interface, customizable dashboard, third-party integrations, online/offline sync capabilities, security, and backup tools.

How much does an order management system cost?

Multiple reliable order management software options exist for less than $50 per month, such as Shipstation, Multiorders, and Orderhive. For further details, you may check the Buyer’s Guide for Order Management Systems.

For the same set of features, SaaS-based order management solutions cost depends upon the scalability, the number of orders it can process, and the number of users. Order management system software vendors also offer customized and advanced features at additional costs to suit your specific industry needs.

Are the order management software solutions secure?

The best order management systems typically offer multi-layer security tools to ensure your business data security. As security is the primary concern, you can also confirm (with the vendor) the software’s security features for data backup, data storage, data integrity, data sharing, encryption, and vulnerability scanning. You may also check the customer reviews, ratings, and feedback for multiple order management tools from the list of best order management systems curated by Goodfirms.

Are there any free order management systems available?

Yes, multiple free order management software tools are available in the market. Small businesses with budget limitations can avoid costly solutions for order management and leverage these to streamline their business processes. For details, please refer to our blog on the best free and open-source order management software tools.

What is Work Order Management Software?

Work order management software is an online AI-powered tool that facilitates managers and the field team to create work orders easily, assign them, track the progress of the work orders, ensure completion, and streamline them all from one dashboard. Managing and analyzing the work order processes at every stage to meet the business outcomes, customer demand, and fulfillment is easier with a work order management system.

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Feature	Fulfillor	Ease Commerce	IBM Sterling Order Management4.0	Zoho Inventory4.1	Brightpearl4.0	inFlow Inventory4.8	QuickBooks Commerce3.9	Cin74.8
All features (13 features)
Back Order Management
Catalog Management
Customer Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Reports & Analysis
Shipping Management
Special Order Management
AI Features
Total supportedout of 13 features	10/13	10/13	9/13	9/13	12/13	11/13	11/13	10/13

Full supportNot supported

Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Order Management Software products lead on features, and where the rest fall short.

Feature-count leaders

Brightpearl leads with 12 of 13 features supported.

Brightpearl12 / 13
inFlow Inventory11 / 13
QuickBooks Commerce11 / 13
Multiorders11 / 13
NetSuite ERP11 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

Unicommerce11 / 13
Order MS11 / 13
Finale Inventory11 / 13
ZarMoney11 / 13
Megaventory11 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

Dynamics 3655 / 13
TRAK3606 / 13
Fiddle7 / 13
Zenventory7 / 13
Palms WMS7 / 13

Best Order Management Software

List of the Best Order Management Software

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IBM Sterling Order Management Review

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