Best Order Management System in 2021
Discover the best order management system for your company, hand-picked by GoodFirms.
Businesses must use order management system to effectively manage purchase and sales orders in today's high-velocity sales environment. The best order management system software can help companies centralise and automate their order management processes, allowing them to stay ahead of the competition.
What Is Order management system?
An order management system (OMS) is a collection of automation tools used by businesses to control and manage the order management lifecycle.
List of Order Management Systems with reviews & pricing
- Powerful inventory software that’s easy to use.
inFlow is the complete solution to your inventory management problems. If you're running out of stock, holding inventory for too long, or if you're just tired of spreadsheets, then inFlow can help. Take full control of your inventory with an all-in-one solution: • manage purchases and sales in one place • set reorder points to prevent running out of stock • track stock across multiple locati... learn more about inFlow Inventory"Great Product"Kinjal Bhanushali, R&D Manager at uFaber Edutech Pvt LtdVISIT WEBSITEFree Trial14 daysEntry Level Price$89 per Month
- Order & Inventory Management Software
Orderhive is an eCommerce Automation Software that allows you to manage your Inventory, Orders, Shipping and all other eCommerce operations automatically. It comes with a promise to raise the bar for every eCommerce operation with an ultra-modern design, easy-to-use interface, robust features and seamless integrations with marketplaces, shopping carts, shipping carriers and accounting software in ... learn more about Orderhive"Works great for me!"Kinjal Bhanushali, R&D Manager at uFaber Edutech Pvt LtdVISIT WEBSITEFree Trial15 daysEntry Level Price$49.99 per Month
- The Cloud-Based Order and Inventory Management Software Application
Web-based inventory management, order tracking, invoicing and reporting for medium-sized companies across multiple locations - including production. See stock alerts, supplier availability and lead times. Track stock levels, cost, inventory value over time. Handle picking, serials, batches and expiry dates, barcodes, returns, consignment, drop shipping and internal transfers. User-friendly interfa... learn more about MegaventoryVISIT WEBSITEFree Trial15 daysEntry Level Price$150.00 per Month
- Optimize your business with Multi-channel Inventory & Order Management Software
Multiorders helps eCommerce businesses focus on growth while spending less time managing their back-office operations via one centralized platform. - Connect all your sales channels, merge inventory and allow the stock to update automatically on all your shops once an order is made - Bulk update product prices and quantities across all sales channels - Get alerts when you're low on stock - Re-... learn more about Multiorders"The best for inventory management"Garret Long, Inventory Manager at Generate MoreVISIT WEBSITEFree Trial14 daysEntry Level Price$43 per Month
- Easy to use Inventory & Order Management Software
Order MS is an easy-to-use and advanced order management system that automates key aspects of your sales orders and brings you all the relevant business information and intelligence you need. Built as a generation Z platform, Order MS can help you improve sales performance, facilitate communication with your teams, suppliers, and stakeholders, and stay ahead of the competition. Order MS enables... learn more about Order MSVISIT WEBSITEFree TrialAvailableEntry Level PriceFree version
- E-commerce Selling Simplified.
Unicommerce is the leading global E-commerce Supply Chain Solution which enables Manufacturers, Wholesalers, Distributors, Retail Chains, Individual Store owners and E-commerce sellers to simplify their supply chain operations for online and offline business to sell more. Unicommerce is the market leader in the eCommerce enablement space, with ~300 Mn annual transactions processed through the plat... learn more about Unicommerce"Smooth operations with Unicommerce"Manish Acharya
- A comprehensive & flexible solution for fulfillment and distribution.
Shipedge is a modular and scalable solution to automate complex eCommerce Operations. The Shipedge is completely web-based and its main modules are Order Management and Warehouse Management Systems to automate eCommerce operations. We help companies create efficient order fulfillment managing one or multiple warehouses (fulfillment networks). Other modules include Returns & Exchanges, Multi-carrie... learn more about Shipedge
- Inventory and order management tailored to how you sell
Cin7 is the automated inventory management system for brands that sell or distribute products. It synchronizes stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Omnichannel retailers and wholesalers use Cin7 to keep costs down, margins and cash flow high and stock at the right level as they grow revenue over $500,000. C... learn more about Cin7"Excellent software"AraveVISIT WEBSITEFree Trial14 daysEntry Level Price$299 per Month
- Innovate, scale, and reach your goals faster with connected B2C ecommerce.
Innovate, scale, and reach your goals faster with connected B2C ecommerce. Unify your complete customer journey with commerce that's agile, scalable, and trusted. Unlock revenue across channels with customizable commerce experiences. ... learn more about Commerce Cloud
- The #1 Manufacturing and Inventory Management Software
Fishbowl, the #1 inventory management software for QuickBooks, offers multi-location tracking, manufacturing, bar-coding and more. Whether you are manufacturing, distributing, selling, servicing, or just managing goods, Fishbowl can handle your processes with ease. ... learn more about Fishbowl"Customer support is impeccable"Kinjal Bhanushali, R&D Manager at uFaber Edutech Pvt Ltd
- Inventory management software designed for Indian businesses.
Zoho Inventory management software for growing businesses. Increase your sales and keep track of every unit with our powerful stock management, order fulfilment, and inventory control software. ... learn more about Zoho Inventory"Great integrate with Zoho CRM"Kanna Perumal C , Operation Manager at InkmonkVISIT WEBSITEFree Trial14 daysEntry Level Price$59.00 per Month
- Power every part of your business
Sell. Ship. Grow. Manage your multi-channel and wholesale business in one place with QuickBooks Commerce. It is empowering eCommerce and wholesale merchants to become as fast and efficient as the world's biggest online stores. QuickBooks Commerce fuses inventory management operations, critical business applications and online commerce to build the central core of wholesale and eCommerce business o... learn more about QuickBooks Commerce"Good"Clay Duos, Owner at Clay M. Duos, DDSVISIT WEBSITEFree Trial14 daysEntry Level Price$79.00 per Month
- The next evolution of inventory management
Unleashed provides product businesses with supply, production, inventory and sales software, giving them clarity on their operations and helping them make effective business decisions. Thousands of customers around the world trust Unleashed to be a fundamental part of their business operations, enabling them to better make, manage and move their products.... learn more about Unleashed"Highly recommended"AraveVISIT WEBSITEFree Trial14 daysEntry Level Price$279.00 per Month
- The #1 shipping software of online sellers.
ShipStation leads the e-commerce world with our web-based software designed to make e-commerce retailers exceptionally efficient at processing, fulfilling, and shipping their orders from all the most popular marketplaces and shopping carts using all the top carriers. We focus on the user and aim to continue to build out the best shipping software around. ... learn more about Shipstation"Overall Experience: Awesome "Suslo CoutureVISIT WEBSITEFree Trial30 daysEntry Level Price$9.00 per Month
- Explore the #1 cloud business management software suite.
NetSuite is engineered to streamline mission-critical processes. In turn, this allows businesses to continue focusing on what they do best and to react to new market opportunities swiftly and confidently. From financials to supply chain management to billing and beyond, NetSuite ERP gives companies clear visibility and control of their business. ... learn more about NetSuite ERP"Best for MidMarket Software"Joshua Meade, CEO at Meade's PC Repair Shop
- Retail-tailored Digital Operations Platform built for omnichannel merchants
Brightpearl provides a robust infrastructure to centralize and automate all your critical post-purchase operations, including inventory, order management, warehousing, fulfillment, shipping, purchasing, accounting, supplier management, POS, CRM, and retail business intelligence. While all your core operations are optimized, you’ll be able to swiftly adjust to any market changes and grow your bus... learn more about Brightpearl"Ransom"Dean ParryVISIT WEBSITEFree Trial30 daysEntry Level PriceContact Vendor
- Multichannel Inventory Management Software For Business.
Finale Inventory provides a cloud-based, multichannel inventory management software designed for high volume eCommerce industries. The Finale is designed from the ground up to be customizable and versatile for YOUR workflow and YOUR processes. We accomplish this by assigning a dedicated account manager to each account. Their primary goal is LISTEN to better understand your requirements, provide re... learn more about Finale Inventory"Very Good"Pravin VipulVISIT WEBSITEFree Trial14 daysEntry Level Price$75 per Month
- The Only Order Management Software & E-Commerce Solution You’ll Ever Need.
Orderwave is a web-based hosted application that automates and streamlines operations for e-Commerce, catalog, and direct marketing sales channels. Orderwave is the ultimate e-commerce middleware. It sits in the middle of your e-commerce stack, centralizing your complex business rules, disseminating data to your apps, and providing best-of-breed access to all critical information for a modern digi... learn more about Orderwave
- Smart and inventory software built for scaling manufacturers.
Smart and visual inventory & manufacturing management software tailored for scaling manufacturers using Xero or QuickBooks and selling on eCommerce (Shopify, WooCommerce). It makes production management & inventory control easier than ever for online merchants. For businesses looking to scale and bring structure to their everyday operations. Raw material inventory management, bill-of-materials & b... learn more about KatanaVISIT WEBSITEFree Trial14 daysEntry Level Price$99 per Month
- ORDER MANAGEMENT SOFTWARE TO BRIDGE THE ONLINE AND IN-STORE GAP
Kibo empowers retailers and branded manufacturers to achieve optimal performance of B2C and B2B commerce through unified consumer experiences. With over 40 years of innovations, Kibo provides a complete omnichannel commerce platform delivered with the lowest total cost of ownership and the fastest time to market. ... learn more about Kibo Commerce
- The Operating System Of Commerce.
Skubana manages all back-end e-commerce operations in one place, including order processing, shipping, inventory management, fulfillment by Amazon (FBA), vendor management and cross channel analytics. It is truly everything a seller would need to build a successful and profitable business, no matter if you're selling on one channel or several. The inventory management tool is at the very heart of ... learn more about Skubana"Good"Annmarie O'Brien, President at FoodVacBags
- An innovative cloud based order management platform
4Psite is a leading cloud-based, multi-channel Order Management System that simplifies your eCommerce operations. 4Psite provides seamless integration & enables you to manage eCommerce sales across more than 25 carts and channels such as Amazon, eBay, Jet, Houzz, WayFair, Overstock.com, Shopify, BigCommerce, Volusion, Yahoo! and others within a single interface. ... learn more about 4Psite
- Picked, packed, and shipped.
ShipBob is a tech-enabled 3PL that fulfills e-commerce orders for direct-to-consumer brands. Our mission is to make you more successful online by providing best-in-class logistics so your customers don’t go elsewhere. With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, we help improve transit times, shipping costs, ... learn more about ShipBob
- Oracle Fusion Cloud Order Management
Increase profit margins, improve customer service, and execute orders faster. Oracle’s end-to-end, omnichannel, order-to-cash solution orchestrates orders across multiple systems, simplifies product configuration, enables dynamic pricing and global order promising. ... learn more about Oracle Order Management
- All of your ecommerce fulfilment, one platform
Veeqo is a cloud-based inventory management software solution designed to help omnichannel retailers grow quickly. Sync inventory across all your sales channels, forecast and re-order new stock, manage every order in one place, pick & pack with speed and accuracy using the Veeqo Scanner, ship to customers, and handle returns from start to finish - all in one central platform. It is an all-in-one i... learn more about Veeqo
- Deliver the perfect order with a complete omnichannel order fulfillment platform
IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. ... learn more about IBM Sterling Order Management
- E-commerce Inventory Management Software.
Stock Konnect is an ultimate multichannel e-commerce solution. Sell and list your products on multichannel, get synchronized inventory and ship orders – all through one single platform. Stock konnect is an online tool that enables you to manage orders and inventory. With multi-channel selling, shipping integrations, and powerful inventory control, you can now optimize your inventory and order ma... learn more about Stock Konnect"The best decision I made to optimize order management across different channels!"home flairVISIT WEBSITEFree Trial30 daysEntry Level Price$35.00 per Month
- Stress Less, Grow More.
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management system solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. ShipMonk is revolutionizing eCommerce order fulfillment by providing the most pers... learn more about ShipMonk
- All-in-one platform for unified global commerce operations.
ChannelApe is the supply chain toolkit for direct to consumer operations. Multi-location order management, inventory management with fulfillment and sales channels, optimization of shipping time/costs and business rule management. A Unified Platform for Global eCommerce Operations. It’s been our mission to create the best all in one operations platform for direct to consumer businesses. S... learn more about ChannelApeVISIT WEBSITEFree Trial7 daysEntry Level Price$200.00 per Month
- Cloud Based Order Management Software
Salesorder is an order management software, specially designed for distributors, wholesalers, and ecommerce. This order management software helps manage multiple sales channels, fulfillment, and accounting. Plus, the platform is fully customizable and is quite easy-to-use. Our cloud based inventory management software for wholesalers contains harmonized functions to model product, and streamline a... learn more about Salesorder
- Order & Inventory Management Software for Serious eCommerce.
Freestyle Solutions’ Multichannel Order Management’s (M.O.M.) inventory management software offers the biggest feature set in the industry, with everything you need to automate, track, control and unify your back office for great visibility, utmost efficiency and superior customer service.... learn more about Freestyle MOM
- Inventory management in the cloud.
MyStore is a SaaS that helps small businesses manage inventory and process orders. Analytics and basic CRM features are included. - Inventory management. - Order processing and fulfilment. - Manufacturing workflows automation. - CRM and reports. - Task tracking. - iPhone app with basic features and reporting.... learn more about MyStoreVISIT WEBSITEFree TrialAvailableEntry Level PriceFree version
- ProSel Mobile Order Taking App for iPad.
ProSel is a fully customizable, iPad sales app for high velocity order management. The app is built native to the iOS platform for fast, reliable, available anytime and fully flexible features to work the way you do. Deploying an order taking app the automates the order process improves operations and overall customer satisfaction by: ... learn more about ProSel
- Cloud Distributed Order Management for the Enterprise
Fluent Commerce was founded to solve this problem and accelerate commerce globally. We’ve created a powerful and exciting commerce platform designed to meet the retail needs of the future. It’s a huge opportunity and we’re proud to be at the heart of it. We are the future of global commerce.... learn more about Fluent Commerce
- Inventory Management Software for QuickBooks
Acctivate is a QuickBooks inventory management software for small and medium manufacturers, distributors, and online retailers. It extends the inventory and business management functionality of QuickBooks Desktop (Enterprise, Pro and Premier). Acctivate provides seamless integration with QuickBooks for inventory management, order management, barcode and business analytics. Companies can manage ... learn more about Acctivate
- Print Estimating and Order Management Simplified.
Ordant is a cloud based Print MIS software designed for Print Companies and Sign Shops. Ordant is an advanced print estimating tool and order management solution, with an integrated Web-to-Print storefront. ... learn more about OrdantVISIT WEBSITEFree Trial30 daysEntry Level Price$295.00 per Month
- An order management system integrated with intelligence.
Bright Order management and DOM Enhance decision-making with an automated, intelligent order routing system. Optimize order sourcing and fulfillment from warehouses, third-party logistics (3PL) providers, and retail stores based on real-time inventory, demand, and location. Bright Order works seamlessly with Bright Warehouse in addition to integrating with homegrown and other providers’ WMS syst... learn more about Bright Order
- Online ordering for your sales reps and wholesale customers!
Now Commerce is an online B2B order management system dedicated to serving the needs of manufacturers, wholesalers, distributors and warehouses. This web-based software integrates with your QuickBooks account to lessen your workload and improve efficiency. ... learn more about Now CommerceVISIT WEBSITEFree TrialN/AEntry Level Price$100.00 per Month
- Sales Order Management Software for Distributors
OrderShark is an easy-to-use white labeled application, deployed in the world’s biggest app stores just for your business. The streamlined interface for iOS and Android is used in the field to place quick and easy orders. Its powerful scanning engine and robust core logic are suitable for any type of barcode, any type of product line, and any type of pricing scheme. Deploying OrderShark to yo... learn more about OrderShark
- INTEGRATE ANY SALES CHANNEL
InfiPlex is a PHP development platform for building websites and business applications. It includes a website CMS, Webstore, Security, and many more applications. It has been coded as an Enterprise level platform, enabling developers to build applications faster and more efficiently than regular PHP website development. ... learn more about InfiplexVISIT WEBSITEFree TrialN/AEntry Level Price$99.99 per Month
- Build and maintain vendor relationships in an intuitive communication portal.
Empower vendors with custom access to the platform, native integrations to their systems, and an elegant dashboard. SkuNexus empowers your vendors with access to your system, in whatever way you choose, unique to each vendor. Each gets a central dashboard, where they can see relevant purchase orders, invoices, inventory levels, and order statuses. You can create unique purchase order formats for e... learn more about SkuNexusVISIT WEBSITEFree TrialN/AEntry Level Price$299 per Month
- Bring the simplicity of B2C e-commerce to B2B wholesale
OrderCircle is elegant e-commerce for B2B commerce - we're bringing the same all-digital experience that B2C shoppers expect to wholesale transactions. No more phone orders, faxes, or emailed forms. Think of it as Shopify for B2B ordering. Invoicing, shipping, payments, and analytics - all in one place, all in OrderCircle.... learn more about OrderCircleVISIT WEBSITEFree Trial14 daysEntry Level Price$49 per Month
- Order Management Simplified
Deck Commerce simplifies order management for retailers that want to create a seamless experience for their customers and business users across all channels. Key functions of the cloud-based order management system include order orchestration, inventory management, and transaction processing. From the time an order is placed to the time it’s received, returned or canceled, Deck Commerce provides... learn more about Deck CommerceVISIT WEBSITEFree TrialN/AEntry Level Price$0 per Year
- Forge Strong Bonds with Your Vendors and Enhance Business Growth
TYASuite's Vendor Management Software is precisely designed to handle vendors/contracts of any industry. It helps an organization to go paperless and onboard vendors through the digital platform. Upload mandatory vendor documents and let the verification team verify on a real-time basis and approve the vendor. Vendor Management Platform can significantly reduce the vendor Onboarding time.... learn more about TYASuiteVISIT WEBSITEFree Trial180 daysEntry Level Price$10 per Month
- You built an awesome online store; we help you manage it better.
SMCommerce is a Web based Inventory management, Order Management and Dropshipping automation platform. Power your E-commerce business with SMCommerce. Never miss opportunity and never miss a sale. Centralized inventory management, order management and Feed Management. ... learn more about SMCommerceVISIT WEBSITEFree Trial30 daysEntry Level PriceContact Vendor
- Flexible, Scalable, Order Management Software for Online Retailers
The Stone Edge Order Manager is an easy-to-use, customizable platform designed for multichannel retailers. The Order Manager is extremely flexible and can adapt to a multitude of uses and does not pigeonhole you into a single business process. It sits at the core of your software eco-system and seamlessly integrations your selling channels, accounting solutions, payment gateways and more.... learn more about Order Manager
- INVENTORY AND ORDER MANAGEMENT SOFTWARE FOR YOUR SMALL BUSINESS.
erplain is an online inventory and order management system that automates the creation of sales orders, invoices, and purchase orders while updating inventory in real time. Manage your business efficiently with a flexible sales workflow: Create your sales orders from estimates, or invoices from sales orders, while your inventory is updated in real time. Quickly identify products that are running l... learn more about ERPlainVISIT WEBSITEFree Trial14 daysEntry Level Price$49 per Month
- Future-Proof Cloud Solutions for Commerce and Operations
SalesWarp’s Order Management System (OMS) integrates with popular ecommerce platforms like BigCommerce, Shopify, and Magento, and manages the entire range of inventory, order, and fulfillment processes for retailers. This ensures on-time delivery to every customer, every time. Through a simple, user-friendly control dashboard, SalesWarp automates complex, time-consuming management tasks across e... learn more about Saleswarp
- Maximize your profits with powerful Inventory Management System.
Connect channels, organize warehouses and manage inventory efficiently with powerful integrations and simple workflows. The solution that helps SMBs take control of their inventory, lower costs and automate purchasing. ... learn more about Good Order Inventory
- Built solution grown out of managing the life cycle of orders
The OrderActive Order Management System (OMS) is designed for single and multi-brand, multichannel businesses as well as omnichannel retailers and 3PLs/fulfilment service providers. The warehouse management system designed for multichannel direct and omnichannel retailers. Minimises inventory holding by managing consumer orders as well as store shipments with a shared inventory pool. Buying & Prod... learn more about OrderActive
- Introduction to Buyer’s Guide for Order Management Software
- What Is Order Management?
- What Is Order Management Software?
- Why Do Businesses Need Order Management Software?
- What Are the Benefits of Order Management Systems?
- What Are the Essential Features of Order Management Software?
- How to Choose the Right Order Management System?
- What Is the Average Cost of Order Management Software?
- Why Refer to GoodFirms’ List of Top Order Management Software?
Introduction to Buyer’s Guide for Order Management Software
The buyer’s guide to order management systems aims to provide the users with in-depth knowledge about managing business orders’ lifecycle. Businesses today have the privilege to leverage efficient order management tools to automate various order management tasks and processes. In this buyer's guide, you will learn about the features, importance, and benefits of order management system software. The guide also provides insight into the critical points that one should consider before buying the best order management software for your business.
What Is Order Management?
Order management starts from the time an order is received. It runs through various order processing stages, including picking, packing, and shipping, ending when the customer gets the ordered product. It may also continue further with return processing if the customer requests a return. Thus, it covers controlling all operational processes involved in fulfilling an order and extends to customer and vendor management. It involves managing the data, processes, and people attached to the order.
What Is Order Management Software?
An order management system software (OMS) is a set of automation tools designed to control the complete order management process for businesses. It offers various functionalities to aid in efficient order management in all phases, including receiving, processing, tracking, shipping, customer communication, etc.
The software offers a unified platform to collaborate across various departments, integrate with the accounting system, control order lifecycle, manage vendor/customer interaction, and update stock/warehouse data. A software-based order tracking system provides business intelligence tools that utilize prior order data collected to generate better decision-making insights.
Businesses have realized the importance of efficient order management for growth and profitability, confirmed by research and surveys. Reports indicate that the global multichannel order management market size will grow upto USD 2.44 billion by 2023.
Why Do Businesses Need Order Management Software?
When a business grows, it gets challenging to manage the numerous orders smoothly due to voluminous data, miscommunication, manual errors, delays, customer complaints, and many more problems. To prevent such issues, manage the rising number of orders, fulfill orders efficiently, and ensure the best customer service, it is essential to automate and streamline the entire order management process.
The root of business success lies in happy customers, so it is necessary to maintain timely and transparent communication throughout the order lifecycle and later through the return/refund (if needed) process, to earn and keep customer’s trust. An order tracking software also helps businesses offer enhanced customer support, interact better with their customers, and provide them with updated information much quicker. The same applies to business vendors too. Leveraging order management tools thus ultimately results in satisfied customers and vendors.
What Are the Benefits of Order Management Systems?
Order management tools help businesses streamline their order lifecycle and operations at all stages of the order management process. Below are the advantages of using order tracking software for your business.
Centralized order management
A software-based order tracking system provides a unified view of the order lifecycle by controlling numerous order management processes on a single platform. It enables ease of data access, updates, and sharing across various stakeholders and departments.
Enhanced accuracy through automation
Automating the order management process through a software application helps eliminate manual work and human error. It results in better accuracy at all stages of order management and reduces losses due to such errors.
Real-time information access and updates
Order tracking software allows real-time access and updates or all order-related information. It enables quicker updates from anywhere, helps reduce the overall order processing time, facilitates better team management, and improves coordination.
Seamless order tracking
An order management system software allows seamless order tracking and improved coordination resulting from real-time updates and quicker access to information. All relevant departments can share order data and status through the common software platform and perform better.
Time and cost-saving
The software for order management offers various tools to automate the order process and help save time and effort at all organizational levels, and time is money. In the long run, it thus results in significant cost savings and a rise in business profits.
Increased efficiency and productivity
Order management solutions enable better order and inventory management as the processes can run without location and time constraints. It allows receiving and managing orders from anywhere, anytime. With time, it improves process efficiency and team productivity and aids business growth.
Privacy and data security
Software-based order management allows access controls to assign and limit data access to specific and relevant authorized personnel. It ensures that the business data and customer information are in safe hands, and nobody can alter these without permission.
Forecasting for better planning
Leveraging Machine Learning (ML) and Artificial Intelligence (AI), OMS offers accurate sales forecasting based on prior order data. It thus helps in better order planning and order inventory management.
Improved customer service and happy customers
With an order tracking software in place, businesses get greater visibility over order data and status updates. It results in better customer service and transparency towards customers. Improved communication with customers makes them happy and results in building customer trust.
What Are the Essential Features of Order Management Software?
Order tracking software offers various tools for efficient order management. While every OMS application provides a different set of features, the core features you must look for while choosing the best order management systems for your business are as follows.
As soon as an order is received and added to the software, the system generates a unique order ID that will help search and update all order-related information with ease.
The order gets fulfilled when the customer receives the order successfully. Order fulfillment involves picking the ordered item from the warehouse, packing, shipping, maintaining records at every stage, and status updates. An order management system software provides tools to control and streamline all these steps.
Once an order is received and processing begins, every department holds the responsibility to finish their part on time. With order status tracking, real-time updates, and quick status access features of the order tracking software, business managers and staff can ensure that the order processing does not get delayed at any step of the order lifecycle.
If created manually, catalogs consume significant time, money, and resources. An order tracking system helps businesses design and manage digital catalogs that include all the product information that the business needs to record and share with the customers, vendors, etc.
Backorders are surplus orders that cannot be fulfilled immediately due to stock limitations. A perfect order tracking software provides timely stock deficit alerts to streamline order fulfillment and ease backorder management through better planning.
Automation makes it possible to manage recurring orders without hassles. The software-based order tracking systems can control and process recurrent or repetitive orders with the least human intervention by automatically sending out reminders and updates for such orders to all the relevant departments.
Returns and refunds management
When customers are not satisfied with the order for any valid reason, they expect an easy return and payment refund. An order management system software makes it easy to process return requests and quick automated refunds on the same platform. It thus helps earn customer trust.
Inventory and warehouse management
As soon as an order is ready, it needs to be packed and sent. The order tracking software is a central platform for recording, tracking, and updating all the shipping information. The customer support department gets a one-point solution to answer all order and shipping related queries through order management solutions.
Payments and accounting management
Order tracking systems typically offer ease of payments through multiple payment gateways integration. The accounting integration feature enables automatic updates of the relevant transaction records in the accounting system and reduces the accounts department personnel’s work.
Another crucial feature of order tracking software is customer relationship management. It enables maintaining a customer database and offering the best customer support. Perfect customer management and happy customers become ladders to business growth.
Order management applications must also provide various vendor management tools to include generating purchase orders, payment processing, communication, documentation, and more. The software also enables automated order requests when the stocks get exhausted.
Data analytics and reporting for better decision making
Order management solutions offer business intelligence tools that analyze data and generate insights and reports. It helps businesses in demand forecasting, order planning, and better decision-making.
How to Choose the Right Order Management System?
Selecting the perfect order tracking software for your business is not easy. Follow this simple checklist to make sure that you are on the right track.
Feasibility for your business
Before buying the software, analyze what type of order management system your company needs and whether you need the basic plan (less priced) or higher. You must make sure that it costs well within your budget. Besides, it is feasible for your business if the profitability or Return on Investment (ROI) from its deployment outweighs its cost.
Suitability for your industry
To make the right choice, confirm the suitability of a particular order management software solution for your specific industry and business through reviews, ratings, and feedback of the software from other customers of the same industry.
Analyze whether an on-premise solution works better for your business or a SaaS-based solution is needed. While on-premise solutions can have one-time costs, the SaaS-based software is hosted on third-party servers, and the vendors typically charge on a per-month basis.
All software solutions for order management offer a different set of features. Before purchasing, it is vital to ensure that the solution you opt for provides all the necessary tools to manage your business’s order management process.
The software must enable easy integration with your existing systems and third-party systems as needed; for example, you may require integration with your internal accounting system and third-party eCommerce portals like Amazon.
Customizability and scalability
The software must allow customization to your specific business needs and support scalability for business growth.
User training and customer support
The order management software vendor must provide user training designed to suit your business staff needs. It must also offer prompt customer support as needed. You can confirm this by directly discussing with the vendor and through online reviews and feedback.
Vendor experience and reviews
Selecting the right vendor is as important as choosing the right software. Compare different vendors based on the services they provide and their experience in the software market. Also, confirm the vendor’s expertise through feedback from other customers, one or more companies of the same industry as yours.
Additional costs to consider
Carefully analyze other costs involved in order management software implementation to include training costs, maintenance costs, hardware costs, etc.
Request a Demo
Ask the vendor to perform a software demo for your relevant staff (target users) or use the free trial version (if available) to understand what exactly you will get.
What Is the Average Cost of Order Management Software?
The pricing of order management systems varies a lot, based on numerous parameters. Here are the factors that significantly influence the cost:
- Features it offers
- Deployment type
- Number of orders
- Number of users
Many free order management software solutions are available for users who need simple order management tools without affecting their business budget. Some software vendors offer freemium or free versions of the top order management systems (for example, open-source order management tool Hydra OMS) that cover the basic features. They offer feature-rich packages in paid plans.
The paid packages of order management systems start for as low as $9 per month, for example, Shipstation and Dolibarr. You can get numerous reliable order tracking software packages for less than $99 per month; for instance, Orderhive costs $45 per month. Zoho Inventory, EMERGE App, QuickBooks Commerce Founder package all cost just $39 per month. Some popular higher-priced order management systems include Ordant that costs $295 per month, and Unleashed costs $259 per month (for upto 3 users).
Though the top order management software vendors are mostly transparent about pricing, you must check and confirm with them the hidden costs for installation, additional integrations, customer support, etc., if any.
Why Refer to GoodFirms’ List of Top Order Management Software?
With above 30K unbiased reviews from verified customers and a listing of over 60,000 services and software, GoodFirms stands as the most reliable source for the best software list in various categories. GoodFirms’ insights can prove very helpful as these are based on information from industry leaders worldwide, rigorous analysis, and the shared reviews of the users.
GoodFirms compiles the top order management system software after carefully analyzing their features and prices. We understand your needs and provide you with multiple filters to sort and shortlist order management solutions for your business based on prominent features, pricing models, deployment type, devices supported, business size, etc. Leverage this list of the best order management software for businesses curated by GoodFirms and select the right solution to take your business to new heights.