HubSpot CRM

📍 United States HQFounded 2006

Deployment

Web-basedWindowsMacLinux

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Overview

About HubSpot CRM

Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.

The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.

At a glance

Software information

Industries served, licensing and the support HubSpot CRM provides.

Industries

  • Accounting
  • Logistics-supply-chain
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Live Chat
  • Phone

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Online Training
Languages (1)
English

Review analytics

What customers report

4.4
Based on 119 verified reviews

What users like the most

  • The free version allows you to try out HubSpot for 30 days before making a purchase decision.
  • You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
  • HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.

What users like the least

  • HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
  • HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
  • HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.

Verified reviews

HubSpot CRM reviews

4.4 · 119
MK Shaiq Uddin
MK Shaiq Uddin
Posted on Dec 28, 2018

Document Management Saves human hours

Overall rating
4.0

The tool is very efficient when it comes to managing the Supplier and Purchase Order. It is designed in a flawless way, which helps to understand and analyze the solution. Apart from that, you can also manage other things related to business like campaigns, workflow, sales, interaction, marketing, performance all in one place.

Zee Gimon
Zee Gimon
Posted on Dec 27, 2018

Awesome product

Overall rating
5.0

Pros: Numerous integrations (especially with the website). Love HubSpot for its features and user-friendliness

Cons: Can get costly fast

Rostyslav Bachyk
Rostyslav Bachyk
Posted on Dec 27, 2018

Very easy to setup and use

Overall rating
4.0

Pros: Free version is quite capable

Cons: Currently no

Jignesh Vaghasiya
Jignesh Vaghasiya
Posted on Dec 27, 2018

Better than I expected. It grows on you the more you use it.

Overall rating
5.0

Despite an otherwise reasonable CRM integration, sales staff cannot send emails from their Outlook or Gmail system and have those emails sync with the HubSpot lead record. Also, HubSpot does not support real-time sales alerts. This is a setback for sales staff that want to be notified when named contacts or accounts are interacting with the website or engaging with marketing content but not necessarily completing an online form or similar record update.

Valentin
Valentin
Posted on Dec 27, 2018

Hubspot for all

Overall rating
5.0

Hubspot’s CRM platform is entirely free, but the additional marketing, sales, and service hubs are all offered with tiered individual plans, as well as in a bundled suite. Without the additional services, the Hubspot CRM has limited functionality.

Arpan Shah
Arpan Shah
Posted on Dec 27, 2018

Overall best performance

Overall rating
4.0

HubSpot is a platform that never looks bad to the user, its design is totally proportional and makes any user feel comfortable with its use, it is satisfying to have it implemented. It also helps me a lot to maintain an appropriate CRM for my company, so I can have total control over everything that customers buy.

Haresh Pansuriya
Haresh Pansuriya
Posted on Dec 26, 2018

HubSpot CRM for all

Overall rating
4.0

Pros: From Microsoft Office to the Adobe Creative Suite, all professional grade software will mean incurring an often hefty price tag, but it is a necessary cost. When compared to other platforms on the market with a comparable feature, HubSpot’s pricing is competitive and offers arguably more value. While purchasing HubSpot does require signing a one-year contract upfront, the software’s three different plans and several add-ons offer flexibility when it comes to pricing as you can pick the features that actually fit your needs and the size of your contact database. If you won’t use it, you don’t have to pay for it.

Cons: Though everyone understandably wants to keep costs low, these additional leads will likely multiple the number spent on them in returned revenue and ultimately, a sign that your inbound marketing is working.

Overall Experience: You don’t have to go it alone. HubSpot’s award-winning customer support and services teams are here to answer your questions, help you master the inbound methodology, and make sure you’re getting the most out of your tools. All that — plus our detailed help documentation, educational resources, and training programs — means you’ll never feel left out in the cold.

Shadab Khan
Shadab Khan
Posted on Dec 26, 2018

Best CRM tool I have ever used

Overall rating
4.0

Pros: One of the best features on Hubspot's CRM software is a "Find Companies" feature that lets your employees research information on companies you're targeting.

Cons: When sending emails to these companies, you can only send to one at a time rather than to multiple people.

Overall Experience: It was great.

Preto
Preto
Posted on Dec 26, 2018

Average review for Hubspot CRM

Overall rating
4.0

Pros: It's simple.

Cons: Doesn't have integrations with our sales channels.

Salman Aslam
Salman Aslam
Posted on Dec 26, 2018

Better as CRM Software than Automation Software

Overall rating
5.0

Pros: Easy to use

Cons: Limited feature set is available

Capabilities

HubSpot CRM features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates

Lead Management Software

  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Lead Generation Software

  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Coaching Software

  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Dashboard
  • Goal Setting/Tracking
  • Program Management
  • Progress Tracking

Business Management Software

  • Customer Management
  • Document Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Sales Management
  • Scheduling
  • Workforce Management

Marketing Automation Software

  • Analytics/ROI Tracking
  • Campaign Management
  • Email Marketing
  • Landing Pages
  • Lead Management
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Plans

HubSpot CRM pricing

Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Media

Screenshots & video

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