HubSpot CRM

📍 United States HQFounded 2006

Deployment

Web-basedWindowsMacLinux

Best for

SmallMediumLargeFreelancer

Overview

About HubSpot CRM

Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance.

The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.

At a glance

Software information

Industries served, licensing and the support HubSpot CRM provides.

Industries

  • Accounting
  • Logistics-supply-chain
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Live Chat
  • Phone

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Online Training
Languages (1)
English

Review analytics

What customers report

4.4
Based on 119 verified reviews

What users like the most

  • The free version allows you to try out HubSpot for 30 days before making a purchase decision.
  • You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
  • HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.

What users like the least

  • HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
  • HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
  • HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.

Verified reviews

HubSpot CRM reviews

4.4 · 119
Amit Tiwari
Amit Tiwari
Posted on Jan 1, 2019

User-friendly software with great resources. I am a big fan

Overall rating
5.0

HubSpot CRM is great! There are lots of options for customizing contact and company properties, including the forms that appear when a user of the CRM creates or views the users. The ability to filter by company properties to view contacts who belong to companies matching those filters is really useful for us and other systems we've tried struggled to do this.

Vadim Peskov
Vadim Peskov
Posted on Jan 1, 2019

Good for us

Overall rating
4.0

Pros: You can start with the free version of software available.

Cons: No problem at all regardless of integration.

Charlotte Chipperfield
Charlotte Chipperfield
Posted on Jan 1, 2019

Our 4 years of experience while using Hubspot

Overall rating
5.0

Pros: Cost

Cons: Lack of knowledge on knowing how to best leverage the platform.

Kacper Ryniec
Kacper Ryniec
Posted on Jan 1, 2019

Happy and recommend it to everyone

Overall rating
4.0

Pros: Love the automated fetching of contacts data.

Cons: It's a bit too simple for some cases, but there's a bunch of nice integrators for other software.

Overall Experience: I'm happy with it, recommending to anyone looking for a CRM to start with.

Jeroen Lettinck
Jeroen Lettinck
Posted on Jan 1, 2019

We love their planning and steps to achieve the goal

Overall rating
5.0

The process of capturing leads, tracking their activities and behavior, qualifying them, giving them constant attention to make them sales-ready, and then passing them on to the sales team. This process is more reliable and perfect to show an outstanding effect.

Jen Winson
Jen Winson
Posted on Jan 1, 2019

On our experience we give them 8/10

Overall rating
4.0

Pros: It is really easy to use.

Cons: The search sometimes becomes a difficulty.

Anjana Sadanandan
Anjana Sadanandan
Posted on Jan 1, 2019

Best for Marketing Automation

Overall rating
5.0

Pros: Email campaigns are easier always with Hubspot.

Cons: Lack of features lacks behind.

Darshan bhalodiya
Darshan bhalodiya
Posted on Dec 31, 2018

Sedulous experience using HubSpot

Overall rating
3.0

HubSpot is one of the fastest growing CRM programs and it allows for the creation of successful marketing leads. Backed by a number of venture capitalists, this software works for web and mobile devices and is seen as one of the premier names in marketing software.

Daniil Sokolov
Daniil Sokolov
Posted on Dec 31, 2018

Our 2+ years of experience

Overall rating
4.0

Pros: Good for small companies and free for basic needs.

Cons: Not suitable for For small business.

Natalia Molik
Natalia Molik
Posted on Dec 31, 2018

Simple yet Best

Overall rating
4.0

You have the facility of creating and customizing campaign performance and email performance reports. The software offers a simple drag and drop interface with intuitive functionality.

Capabilities

HubSpot CRM features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates

Lead Management Software

  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Lead Generation Software

  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Coaching Software

  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Dashboard
  • Goal Setting/Tracking
  • Program Management
  • Progress Tracking

Business Management Software

  • Customer Management
  • Document Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Sales Management
  • Scheduling
  • Workforce Management

Marketing Automation Software

  • Analytics/ROI Tracking
  • Campaign Management
  • Email Marketing
  • Landing Pages
  • Lead Management
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Plans

HubSpot CRM pricing

Price Type
Year
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

Media

Screenshots & video

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