HubSpot CRM

Everything you need to organize, track, and nurture your leads and customers.

4.4 116 Reviews
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Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance. The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
HubSpot
2012
United States
3 Industries
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars

HubSpot CRM Core Features

CRM

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates

Lead Management

  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Lead Generation

  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

Coaching

  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Dashboard
  • Goal Setting/Tracking
  • Program Management
  • Progress Tracking

HubSpot CRM Pricing

Pricing Type

  • Free

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based

HubSpot CRM Reviews

4.4 116 Reviews
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Grant Higginson

You get all services from one

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Pros: This tool has everything you need + it is free.

Cons: Inability to download voice recordings.

Anastasiia Bobeshko

Easy to undderstand

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It does everything that you would want in a free CRM: it tracks activity, manages the pipeline, organizes contacts and even allows users not involved in the sales process access. This is all good, and it's a great tool for a startup that isn't ready to invest in software yet.

MK Shaiq Uddin

Document Management Saves human hours

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The tool is very efficient when it comes to managing the Supplier and Purchase Order. It is designed in a flawless way, which helps to understand and analyze the solution. Apart from that, you can also manage other things related to business like campaigns, workflow, sales, interaction, marketing, performance all in one place.

Zee Gimon

Awesome product

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Pros: Numerous integrations (especially with the website). Love HubSpot for its features and user-friendliness

Cons: Can get costly fast

Rostyslav Bachyk

Very easy to setup and use

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Pros: Free version is quite capable

Cons: Currently no

Jignesh Vaghasiya

Better than I expected. It grows on you the more you use it.

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Despite an otherwise reasonable CRM integration, sales staff cannot send emails from their Outlook or Gmail system and have those emails sync with the HubSpot lead record. Also, HubSpot does not support real-time sales alerts. This is a setback for sales staff that want to be notified when named contacts or accounts are interacting with the website or engaging with marketing content but not necessarily completing an online form or similar record update.

Hubspot for all

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Hubspot’s CRM platform is entirely free, but the additional marketing, sales, and service hubs are all offered with tiered individual plans, as well as in a bundled suite. Without the additional services, the Hubspot CRM has limited functionality.

Arpan Shah

Overall best performance

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HubSpot is a platform that never looks bad to the user, its design is totally proportional and makes any user feel comfortable with its use, it is satisfying to have it implemented. It also helps me a lot to maintain an appropriate CRM for my company, so I can have total control over everything that customers buy.

Haresh Pansuriya

HubSpot CRM for all

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Pros: From Microsoft Office to the Adobe Creative Suite, all professional grade software will mean incurring an often hefty price tag, but it is a necessary cost. When compared to other platforms on the market with a comparable feature, HubSpot’s pricing is competitive and offers arguably more value. While purchasing HubSpot does require signing a one-year contract upfront, the software’s three different plans and several add-ons offer flexibility when it comes to pricing as you can pick the features that actually fit your needs and the size of your contact database. If you won’t use it, you don’t have to pay for it.

Cons: Though everyone understandably wants to keep costs low, these additional leads will likely multiple the number spent on them in returned revenue and ultimately, a sign that your inbound marketing is working.

Overall Experience: You don’t have to go it alone. HubSpot’s award-winning customer support and services teams are here to answer your questions, help you master the inbound methodology, and make sure you’re getting the most out of your tools. All that — plus our detailed help documentation, educational resources, and training programs — means you’ll never feel left out in the cold.

Shadab Khan

Best CRM tool I have ever used

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Pros: One of the best features on Hubspot's CRM software is a "Find Companies" feature that lets your employees research information on companies you're targeting.

Cons: When sending emails to these companies, you can only send to one at a time rather than to multiple people.

Overall Experience: It was great.

Average review for Hubspot CRM

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Pros: It's simple.

Cons: Doesn't have integrations with our sales channels.

Salman Aslam

Better as CRM Software than Automation Software

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Pros: Easy to use

Cons: Limited feature set is available

Anastasiia Vlasova

Positive feedback

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It is really simple in using this platform with a lot of functional features. Positive experience, we are not going to change the platform. Also, we would really like to recommend to everyone, It would be greatly helpful.

Stephen P Chapin

User-friendly software with great resources

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I love that my interactions with a client easily can be shared with the sales team The permission levels make sense on the sales side for access to Marketing modules as well The emails send reliably with great tracking features.

Juego Studio Private Limited

Happy to recommend it

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Pros: It's a software with free of cost. They had released their Live Chat tool which is having better Insights, Also it uses the Same Database as Marketing Platform.

Cons: Lack of Flexibility.

Overall Experience: HubSpot CRM is built to be a platform that allows sales teams to get started quickly without making much of a change in their existing workflow. Both marketing and sales can use the same database, allowing a smooth transition of leads from marketing to sales in your funnel and far easier communication of data.

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