oChats.io
Omnichannel Chat and CRM Platform for WhatsApp & Social Media
oChats.io is a powerful omnichannel chat and CRM platform designed from the ground up for WhatsApp and social sales. Built on the official Meta WhatsApp Cloud API, it eliminates the single-phone bottleneck by providing a centralized, multi-agent shared inbox where your entire team can collaborate securely without the risk of account bans.
Key Features:
• Centralized Multi-Agent Inbox: Manage multiple channels from one screen.
• Deep Data Syncing: Real-time, native 2-way sync of messages, tags, and contact updates.
• Workflow Automation: Build rule-based chatbots to qualify leads 24/7 and route chats efficiently.
• Broad Scale Campaigns: Launch personalized WhatsApp broadcast messages with a 100% delivery rate.
• Manager Dashboard: Gain full visibility over team response times and resolution trends.
Hosted securely on AWS with enterprise-grade SSL encryption, oChats.io ensures zero lead leakage, faster deal velocity, and seamless customer experiences across web, iOS, and Android.
Key Features:
• Centralized Multi-Agent Inbox: Manage multiple channels from one screen.
• Deep Data Syncing: Real-time, native 2-way sync of messages, tags, and contact updates.
• Workflow Automation: Build rule-based chatbots to qualify leads 24/7 and route chats efficiently.
• Broad Scale Campaigns: Launch personalized WhatsApp broadcast messages with a 100% delivery rate.
• Manager Dashboard: Gain full visibility over team response times and resolution trends.
Hosted securely on AWS with enterprise-grade SSL encryption, oChats.io ensures zero lead leakage, faster deal velocity, and seamless customer experiences across web, iOS, and Android.
2022
Malaysia
- Accounting
- Bpo
- Broadcast-media
- Consumer-services
- Consumer-goods
- Newspapers
- Online-publishing
- Packaging-containers
- Renewables-environment
- Sporting-goods
- Retail
- Supermarkets
- Real-estate
- Apparel-fashion
- English
Industries
- Accounting
- Bpo
- Broadcast-media
- Consumer-services
- Consumer-goods
- Newspapers
- Online-publishing
- Packaging-containers
- Renewables-environment
- Sporting-goods
- Retail
- Supermarkets
- Real-estate
- Apparel-fashion
Licensing & Deployment
- Proprietary
- Cloud Hosted
Support
- Email
- Chat
- WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 09:00 to 17:30 (CTT)
Training
- In-person
- Documentation
Knowledge Base
Media
oChats.io Core Features
Focus of Customer Service Feature
- Alerts/Notifications
- Appointment Management
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- AI Features
- Social Media Integration
oChats.io Pricing
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 7 Days Trial
Payment Frequency
- Annual Subscription
- Quote Based
Pricing Description
oChats offers straightforward, flat-rate annual pricing that includes unlimited team members, messages, and contacts. Plans start at $359/year (1 Workspace), $639/year (2 Workspaces), and $919/year (3 Workspaces). Every plan includes native integration for WhatsApp Business API, Messenger, Instagram, Telegram, LINE, and WeChat in a centralized inbox. A 7-day free trial is available with no credit card required.
Plans & Packages
Starter
$359 Per Year
Ideal for small teams. Includes 1 Workspace with access to all messaging channels (WhatsApp, Messenger, IG, etc.), 50GB storage, and standard SLA support.
Features
- 1 Workspace
- Unlimited Team Members
- Unlimited Messages & Contacts
- Unlimited Broadcasts
- All Features Unlocked
- 50GB Storage
Pro
$639 Per Year
Perfect for growing businesses. Includes 2 Workspaces, powerful Workflow and Chatbot Automation, 100GB storage, and standard SLA support.
Features
- This plan includes all the features from Starter plan
- 2 Workspaces
- Unlimited Team Members
- Unlimited Messages & Contacts
- All Features Unlocked
- Workflow Automation
- 100GB Storage
Business
$919 Per Year
Designed for scaling operations managing multiple brands. Includes 3 Workspaces, Workflow and Chatbot Automation, 150GB storage, and standard SLA support.
Features
- This plan includes all the features from Pro plan
- 3 Workspaces
- Unlimited Team Members
- Unlimited Messages & Contacts
- All Features Unlocked
- Workflow Automation
- 150GB Storage
Enterprise
$1199 Per Year
The ultimate solution for large-scale operations. Includes 4 Workspaces, comprehensive Workflow and Chatbot Automation, 200GB storage, and standard SLA support.
Features
- This plan includes all the features from Business plan
- 4 Workspaces
- Unlimited Team Members
- Unlimited Messages & Contacts
- All Features Unlocked
- Workflow Automation
- 200GB Storage
