Name: Smith.ai
Rating: 5.0 (3 reviews)

Overview

About Smith.ai

Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai Live Chat is the most effective & affordable way to capture leads & grow your business!

At a glance

Software information

Industries served, licensing and the support Smith.ai provides.

Industries

Accounting
Airlines-aviation
Apparel-fashion
Architecture-planning
Automotive
Banking

Licensing

Proprietary
Monthly Payment
Free trial

Support

Email
Live Chat
Phone
24x7 Support

Training

Documentation

Knowledge Base

Languages (2)

EnglishSpanish

Review analytics

What customers report

5.0

Based on 3 verified reviews

What users say

Review Analytics of Smith.ai

Every review is verified through Goodfirms before it's published.

5.03 Verified Reviews

Review Summary

Summarized from 3 verified reviews · Updated September 2026

Smith.ai provides call answering, intake, scheduling, and payment processing services with responsive customer support and straightforward setup. Reviewers highlight the platform's ability to handle 24/7 phone and chat availability, freeing internal staff to focus on other work while improving client satisfaction. The service supports lead management and workflow streamlining, with staff noted as professional and accommodating to client needs.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Amanda RhewVerified Review

Posted on Mar 9, 2021

“Helped Streamline Our Firm”

Overall rating5.0

Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.

Sara M. Kelley, Esq.Verified Review

Posted on Nov 5, 2020

“Smith.AI is an excellent service for interacting with clients”

Overall rating5.0

We use them for call answering, intake, scheduling, and taking payments over the phone. Their staff is professional and responsive.

Kyle Pierce, Founding Attorney at The Law Offices of Kyle D. PierceVerified Review

Posted on May 12, 2020

“Great customer service!”

Overall rating5.0

Prompt support and easy setup. I changed my scripts multiple times to get it right, and each time Smith was super helpful and accomidating.

Capabilities

Smith.ai features

The full feature set, grouped by module.

Live Chat Software

Alerts/Notifications
Canned Responses
Chat Bots
File Transfers
Geo Targeting
Proactive Chat
Reports & Analytics
Secured Encryption
Visitor Tracking

Chatbot Software

AI & Machine Learning Capabilities
Analytics and Reporting
Compliance and Privacy
Customizable Templates
Easy Integration
Multi-Channel Support
Multilingual Support
Personalization

Plans

Smith.ai pricing

Price Type

Month

Free Version

Payment Frequency

Monthly Payment

Preferred Currency

USD ($)

Free Trial

14 Days

$140/month for 20 chats/month Includes: - 1 free CRM integration - 2 custom programming hours

Vendor pricing page

Works with

Integrations

Smith.ai connects with the tools your team already uses.

HubSpot CRM ActiveCampaign Intuit Mailchimp Acuity Scheduling Calendly Filevine Lawcus Lexicata Practice Panther Actionstep Daylite Google Analytics PayPal LawPay GoDaddy Website Builder Lawmatics

Media

Screenshots & video