Smith.ai

Customer engagement powered by AI

5.0 3 Reviews
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Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai Live Chat is the most effective & affordable way to capture leads & grow your business!
Smith.ai
2015
United States
12 Industries
2 Languages

Screenshot & Video

1/5

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Documentation

Knowledge Base

Smith.ai Core Features

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Chatbot

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Personalization

Smith.ai Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment

Pricing Description

$140/month for 20 chats/month

Includes:
- 1 free CRM integration
- 2 custom programming hours
Vendor pricing page
  • 14 Days Trial
    (Credit card required)

Smith.ai Reviews

5.0 3 Reviews
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Amanda Rhew

Helped Streamline Our Firm

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.
Software Response
Smith.ai
Smith.ai

Thank you for your review, Amanda! We're more than happy to help your front office staff focus on completing other tasks while we're responding promptly to your leads and clients!

Posted on Mar 09, 2021
Sara M. Kelley, Esq.

Smith.AI is an excellent service for interacting with clients

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

We use them for call answering, intake, scheduling, and taking payments over the phone. Their staff is professional and responsive.
Software Response
Smith.ai
Smith.ai

Thank you, Sara! We're happy to respond to your leads and clients by scheduling appointments, conducting intake, and taking payments on behalf of your business.

Posted on Nov 06, 2020
Kyle Pierce

Great customer service!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Prompt support and easy setup. I changed my scripts multiple times to get it right, and each time Smith was super helpful and accomidating.

Software Response
Smith.ai
Smith.ai

Thank you very much for your kind words, Kyle! We're always happy to help ensure your scripts produce actionable data for your business!

Posted on Sep 28, 2020