The 10 Free and Open Source Order Management Software (OMS)

Updated on :February 06, 2025
By :James Mordy

In modern context, an unattended order equals an unattended customer. Hence, order management is a significant operational activity for businesses. Any glitches in it can lower the company's ability to meet the bottom line. Right from the first inquiry at the point of sale (POS) to the shipment, delivery, and settlement of bills for products, order management involves multiple steps that have to be processed for efficient order fulfillment. Order management is required to speed up all phases of order fulfillment and provide a quick solution to customers for order related queries. In a nutshell, Order management is designed to take care of the whole process of order fulfillment.

Order management is the process of using structured methods, practical tools, and optimized processes to manage orders, improve order accuracy, work efficiency, and customer satisfaction. 

While the core idea of order management is to handle orders efficiently, still different types of industries require different types of order management systems. Businesses use a well-defined order management system that is best suitable for their industry-specific needs.

The order management system used by an e-commerce company such as Amazon that handles several hundred orders on a daily basis would be different from the one used by a stock market giant like Goldman Sachs that handles several hundred orders in nanoseconds. 

In both cases, manual handling of the orders is not feasible. Companies require technology to efficiently handle orders at such a scale of business. Leveraging order management software(OMS) that streamlines and automates the order processing tasks helps businesses to create a flawless order fulfillment.

The satisfaction of a customer with a company’s service depends largely upon the company’s ability to handle its order management cycle. An OMS helps companies in managing all phases of the order management cycle. For instance, the first step of the order management cycle is- demand forecasting, and planning the orders. It requires coordination between the marketing and the production department. OMS acts as a single point to feed information to both the departments. Other steps that follow include:

  • Generation of orders 
  • Estimation of the cost involved in that order
  • Generation of bills and invoices for that order
  • Prioritization of orders based on their inherent value to the company,
  • Scheduling of the order for its execution with the allotment of tasks to qualified workers and their teams
  • And finally, order fulfillment by delivering the order to customers

The order management cycle will also take care of the returns and after-sales services. The functionalities and tools of an OMS assist in all the above phases of the order management cycle.

What is Order Management Software?

Order management software (OMS) provides businesses all the tools and features needed for efficient management of their e-commerce orders. Order management software is used to enter and process various types of orders by businesses. Most of the OMS is an individual and standalone software suite dedicated totally for order management only. Some OMS are part or modules of the enterprise resource planning (ERP) system

OMS is designed to resolve various operational issues related to order processing and fulfillment. We have discussed a small case study to show how order management software can help in solving common issues of order fulfillment. 

#Case: A customer is trying to return a product that is defective with an order number in hand, but the customer care representative sees on his screen that the product falls into a no return/refund category. However, the customer mails him a screenshot of his purchase order that clearly shows that the product can be returned within 15 days of purchase. The customer care representative is not able to find the exact solution because of the lack of information on his/her screen about the complete order history. (The purchase was made using credit points awarded to the customer, and hence as a matter of policy it was non-refundable). As the company lacked proper order management software, this particular policy information was not visible to the customer nor to the representative.

Here comes the role of Order Management Software (OMS):

If the company had proper order management software, the applied custom fields would have prohibited the customer from buying a non-refundable product via credit points, or it would have removed the line stating that the product can be returned within 15 days of purchase.

Essential elements of Order management Software: 

Elements of OMS

  • Process Centralization 

By process centralization, organizations can have a single-window view of the complex order process. The centralized system displays order, inventory, and shipment related information on a single dashboard from where it can be controlled and coordinated.

  • Multi-channel Integration

The sales partners and other channels can be integrated with order management software to provide a single dashboard view of sales from multiple sales channels.

  • Automations

Organizations can automate regular activities by OMS to reduce manual work. This system eases the order load, especially when the inventory turnover is high and businesses need to process hundreds of orders per day.

  • Shipping and Logistics

This element and its features take care of all the shipping and logistics related work of the business. 

  • Payment Processing

The software can be integrated with multiple payment channels to offer customers an easy influx of payment modes.  

  • Responsive Customer Support

This element helps businesses serve timely service and support to customers for ensuring their enhanced satisfaction and experience.

Top Six Benefits of using Order Management Software

#1 Customer Satisfaction

Order management software has the ability to automate order processing, and manage all related tasks  (order confirmation emails, notifications, cancel orders, repeat orders, refund, bill generation, order tracking) associated with it. As a business, if you use OMS, then you can provide your customers with technology-driven visibility of their ordered merchandise. Your customers are able to view the status of their orders in real-time and find if the order is pending, dispatched, on the way, or delivered. Users can also have the option to see the refund process status. Most OMS have algorithms to decide whether the refund process should be initiated or not based on given inputs. All these things are automated by order management software, so customers need not wait for any manual updates by the customer care employees. The order management software can send emails with personalized messages for providing information about their orders. Personalized support for all order related queries and issues and proactive approach of your company will add a value proposition to your business that will always be cherished by your customers. You can simply imagine the extent of satisfaction customers will have when they are transacting with such an efficiently managed business. Their loyalty, trust, and confidence in your brand will increase manifold, and you will not only gain a competitive advantage but also your chances of getting more business increase tremendously.  

A perfect order should have

#2 Decreased Workload

As most of your regular processes are automated by the order management software, you can relax and focus on other essential aspects of your business. When you have a 24*7 assistant to take care of your orders, then you can sleep without worrying about order backlogs or missed orders. With OMS at your side, you don't need multiple teams to handle the various stages of order processing and order fulfillment. OMS, being versatile and able to multitask, will reduce your workload to very healthy levels.

#3 Removes legacy bottlenecks

The traditional systems of order management lacked proper coordination. In legacy systems, customer service, manufacturing, and logistics worked as separate entities with limited mutual coordination. This made it difficult for businesses to provide accurate information about the order status. Even the customer service agents found it difficult to answer the customer queries without dialing phones to the logistics or manufacturing departments. Now with order management software, businesses have complete visibility of their ordered products, and they can provide reliable and accurate information to the customers.  

#4 Saves Costs

With multiple stakeholders involved in businesses, it is difficult to integrate systems to manage everything from a central point. Order management software makes the integration of all major cross-functional partners involved in-order delivery, easy and affordable. Removal of redundant systems results in cost savings.

#5 Complex Order Fulfillment

With many e-commerce companies disrupting the traditional market-place and increasing the customer expectations to an all-time new high, the need for single-touch technologies to process complex orders has increased exponentially. A complex order is generated when the order fulfillment requires the involvement of multiple delivery players and logistic companies. OMS can tackle this complexity with a seamless one point database integration and handling everything from a single touchpoint.

#6 Saves Time

Earlier for any order related issue, companies required to have a series of communication at multiple points. They had to speak to manufacturing, logistics, distributors, and retailers, and also all of these had to be individually informed of any changes in the order process and time. It caused unnecessary delays and loss of revenue. Now with the order management software, the changes get updated to the centralized system in real-time, and other associated entities get informed automatically as they either have the controlled access to the information or are notified by auto-generated emails and SMSes.

What will happen without a proper Order Management Software?

What happens without proper OMS

Features of Order Management Software

  • Order Management Dashboard 

Order management software has a centralized system for processing, managing, and tracking all your orders. It provides a single interface point for orders coming from all channels (Amazon, eBay, Shopify, FedEx, and others).

  • Offline and Online Order Synchronization

Your customers might place orders when you are offline. In this case, your order management software has a feature to synchronize the order as soon as you come online again. 

  • Order Processing Modes

Your orders can be processed via your own warehouse logistics facility, third party logistics, dropshipping by your manufacturer or distributor, or by the E-commerce company's logistics itself on whose platform you are registered as a seller, for example, Fulfilled by Amazon (FBA).  

  • Customized views of your Orders

You can see your orders in multiple ways, and a customized view of orders is also possible with filters and sorting of various types. You can add custom fields and tags.

  • Bulk Action on your Orders

The orders can be canceled, modified, and confirmed in bulk. Importing and exporting details of orders in bulk is also allowed.

  • Multiple Payment Options and Payment Gateways

Order management software integrates with multiple secured payment modes and channels to provide your customers with the flexibility to pay via their mode of choice.

  • Real-time Order reports

The order management software provides users real-time reports of the orders processed, orders pending, orders canceled, orders rejected, and many other aspects related to your orders. This gives you a quick holistic view of your on-going business.

  • Shipping Integration

Order management software integrates with your shipping points to track your order’s location and status. This also provides a view of the delivery and shipping options available to your customers. 

  • Order Automation

Order management software automates multiple activities to ensure that your time is saved from repetitive manual activities. Processes can be automated to increase efficiency.

  • Aligning Inventory with Orders

This feature has an important operational value. As soon as your customer buys your product listed on one of the E-commerce platforms, the order management software will update the number of products on all other shopping channels. This alignment of your orders with inventory is essential to keep your business operations running smoothly. This prevents duplicate orders from your customers or ordering of products that are not available in the inventory.

Although there are many reliable free and open source order management software that we will discuss in detail later, one software that stands apart as the editor’s choice is inFlow Inventory.

InFlow Inventory

Used by over 40,000+ businesses worldwide, inFlow Inventory is one of the best order management software. This all-in-one purchase order system synced to the inventory provides businesses with all vital functionalities to help you get complete control over your order management processes. It enables businesses to receive orders, automate operations, restock inventory, automatically record costs, eliminate double entry, prioritize purchasing, scan barcodes, email vendors, and more.

Moreover, the inFlow Inventory software allows you to manage orders across multiple locations. That’s not all; you can connect inFlow Inventory to QuickBooks Online and Xero to automatically share your order data and enjoy seamless accounting management. Overall, inFlow Inventory is a user-friendly order management system that can help you streamline your business orders, improve efficiency, and enhance profits.

inFlow Inventory order management software

(Source-inFlow Inventory)

Features:

  • Order lifecycle management automation
  • Easy-to-use interface
  • Purchase orders, dropshipping, multiple ship-to addresses, email POs and receipts
  • Shipping management, receive shipments, scan to receive, process returns
  • Pay vendors, make batch payments, track balances and credits
  • Manage customers/vendors, contact information, communication, order histories, vendor-specific defaults
  • Backorder management and recurring orders
  • Easy integration with QuickBooks Online, Amazon, Shopify, WooCommerce, and Squarespace
  • Comprehensive analytics and customized reports
  • Easily create B2B portals with custom support and cart abandonment notifications
  • Easily organize products based on product names, SKUs, dimensions, serial numbers, etc.
  • Barcode generation and scanning
  • Stock tracking with adjustments, transit status, and product availability

If you specifically require free order management software for your business, here are the top free and open source order management systems that you can choose from. 

The list of 10 free and open-source Order Management Software:

  1. Hydra
  2. Dolibarr
  3. Vienna Advantage
  4. StoneEdge
  5. Now Commerce
  6. Ordant 
  7. Chickpea
  8. 4Psite
  9. Deckcommerce
  10. Orderwave

Comparison table of 10 Free and Open Source Order Management Software

comparison table free and open source order management software (oms)

1. Hydra (Open source and free)

Hydra is a free and open source order management software suite that helps in managing service orders and job orders. It has its own BPM engine to perform this task. This free order management software is different from the other general order management software as it applies business processing management principles to order management while most of the other OMS do not apply it. 

hydra oms ui

(Source-Hydra)

Features:

  • Automate order execution flow
  • User-friendly order execution wizard
  • Fast order execution process
  • Powerful integration with external software
  • Modify orders-the changes come in effect immediately for all new orders
  • Hydra billing system
  • Customization options available
  • Various types of orders can be executed-Claim orders, return orders, Churn customer orders, Re-billing, etc.
  • Completed orders are available for report statements and analytics
  • Hydra's Execution Wizard is highly configurable via configuration files
  • SQL database integration
  • ISO standardized BPMN 2.0 compatible visual editor
  • SLA notifications setup
  • Effortlessly search and filter orders

2. Dolibarr (Open source and free)

Dolibarr is an open source order management software that can manage your customer and supplier orders. It lets you frame rules for your product stock and assist in streamlining workflow orders. It features one of the best in class predefined statistics pages to get reports and analytics about the performance of your sales representative. 

Dolibarr OMS

(Source-Dolibarr)

Features:

  • Pre-defined fields to add content
  • Option to add custom new fields
  • Create your orders from customer sheet
  • Automatically generated and updated PDF of order statement
  • Send your order acknowledgment by Email
  • Use your predefined email templates
  • Convert your order into a contract (module contract)
  • Manage shipments
  • Filter and sort orders on any criteria.
  • Export your Orders with the Export module
  • Reuse exported orders with third-party tools
  • Analyze sales and delivery performance
  • Third party merge for duplicate record removal
  • Hundreds of Addons with a centralized repository
  • Ability to attach external documents
  • Create tickets automatically from emails

3. Vienna Advantage (Open source)

Vienna Advantage is a powerful omnichannel order management software that lets users manage their orders efficiently and reduces costs involved in order management. It also reduces the number of people required in the order management process. It provides reports and analytics that help you find your most profitable customers and engagements. It also assists in improving your sales and supply chain designs.

Viennaadvantage OMS

(Source- Vienna Advantage)

Features:

  • 360-degree view of all your orders
  • Manual or automatic triggers available
  • Reduce human entries by automation and eliminate errors
  • See existing orders, create new orders and modify orders
  • Create a sales order with customer name
  • Complete information of customer’s order history and preferences in one click
  • See complete product info in a separate window
  • Powerful cloud computing capabilities
  • Free and paid modules
  • Get alerts on failed credit checks
  • Automated and manual conversion of sales order into a service contract

4. StoneEdge (Open source)

Stone Edge is an order management software built for retailers who require more functions and flexible configurations in their order management software. It has the ability to create the RMA (Return Merchandise Authorization) and process returns and exchanges. The software is highly customizable and supports additional features such as catalog and price management, supplier & vendor management, shipping, integration with numerous online platforms, etc.

stone edge order manager ui

(Source- StoneEdge)

Features:

  • Search orders by last name, company name, addresses, items in the orders, Web order number various order-related dates, etc
  • Use Quick Filters such as Today's Pending Orders, DropShips to be Ordered, Backorders to be Filled, etc.
  • Search for orders by names, custom fields, etc.
  • Add and delete line items
  • Fill, force and cancel backorders
  • Process payments
  • Create a re-order 
  • Edit and validate billing and shipping addresses
  • Pre-designed email template to email customers
  • View shipping and tracking data 
  • Create drop-ship purchase orders
  • Unified order processing with multi-channel integration, real-time synchronization, and order consolidation.
  • Advanced order routing with automation, customizable rules, and geolocation-based routing.
  • Wave picking strategies to optimize the picking process
  • Automated backorder management
  • Easily define and implement custom processing rules

5. Now Commerce (Free Trial)

Now Commerce is a B2B online ordering system for businesses that cater to professional buyers. It provides a sophisticated online sales experience that is different from the shopping cart. It is a 24*7 online order system with full access to all features such as custom pricing, inventory, and account history. Customers can track orders and see invoices. Now Commerce is available for free to those who use QuickBooks Desktop.

new commerce ui

(Source- NowCommerce)

Features:

  • Streamlined ordering
  • Simple to advanced matrix order forms
  • Reports tab which shows complete Order history 
  • Admins can access sales orders, invoices, estimates, and more
  • Displays stock status
  • Manage Account Information
  • Online orders automatically entered in QuickBooks
  • Check Shipping Status
  • View real-time Pricing & Inventory
  • View Pending Orders
  • View complete account history including credits/returns
  • Branding with your company logo
  • Robust Quickbook Integration
  • Can be integrated with QuickBooks
  • Separate B2B Customer and Sales Rep Portal for data entry
  • Custom Shipments Manager module for improved speed and accuracy
  • Remote business insight

6. Ordant (Free Trial)

Ordant is an advanced order management solution, with an integrated remote publishing storefront. This online tool saves your time by decreasing the need for re-entry from one software to another. The software also features a long list of custom built modules to completely streamline the workflows and order management process from ordering to returns.

ordant ui

(Source-Ordant)

Features:

  • Price Estimation and place an order online using the storefront
  • See order history, and reorder 
  • Track the progress of current orders
  • Send a PDF proof through an email to your customer
  • The customer will then be able to comment, approve, or reject the proof online in real-time.
  • Track proofs along with their due dates
  • Add a list of vendors
  • Create a list of items with their prices
  • Use order/estimate to create a new RFQ for your vendor
  • Customers can approve or reject the estimate
  • Receive email notifications when customers approve/reject the order
  • Directly convert orders and packing lists into invoices
  • Ability to customize due dates and terms for invoices
  • Embed payment links in invoices

7. Chikpea (Free Demo)

Chikpea’s O2B is an order management system that helps businesses in managing their orders.  O2B is the product of Chikpea that focuses on telecom order management and offers a plethora of useful features such as partial and line-item payment management. It is a software that can be used to replace your existing legacy billing application. 

Chikpea OMS

(Source-Chickpea)

    Features:

  • Subscription management-Add or remove any subscription plan
  • Various types of billings-Distributed Billing, Hierarchical Billing
  • Various types of pricing-Tiered Pricing, Volume Pricing, Contract Pricing
  • Time Triggers to orders
  • First  invoice and Order Line Processing
  • Offset Billing and Prepaid and Postpaid orders
  • Line Payments
  • Class of service
  • Bill Process Groups
  • Price Booking
  • Bill by location
  • Accounting Link

8. 4Psite (Free Demo)

4PSite is a fully integrated order management software that automatically derives orders from your partner stores and channels.  It provides a simple interface, allowing complete insight to your entire workflow. It offers support to 40 different carts and channels, a manual orders system, wholesale orders, and a basic POS system. You can smoothly manage your daily business operations from beginning to end through fulfillment, shipping, payment processing, inventory management, CRM, and returns. Whether you process a couple of orders, a couple hundred, or thousands of orders per day, the system allows you to streamline the process.

4psite ui

(Source-4Psite)

    Features:

  • 4PSite captures orders in real-time for
  • The customizable fraud screening tool
  • Option to modify orders as needed
  • Advanced search and filter options to track orders
  • A feature that automatically places out of stock items "on-hold."
  • Print packing slips, invoices, and shipping labels 
  • Returns management to track and manage returns
  • Tracking information sent automatically to customers
  • One interface
  • Cloud-based system
  • Automatic functions and flexibility
  • Orders can be processed together or separately

9. DeckCommerce (Free Demo)

Deck Commerce is an order management software that simplifies managing customer orders in omnichannel retailing. A market-leading customer order management solution for omnichannel retailing, with the benefits of modern, cloud-based technology.

deckcommerce ui

(Source-Deckcommerce)

Features:

  • Process orders placed from multiple channels 
  • Coordinate orders shipped across a distributed fulfillment network
  • Real-Time Order Aggregation and Processing
  • Fulfillment Routing 
  • Split Shipments
  • Back-Orders and Pre-Orders 
  • Inventory Aggregation and Allocation
  • Real-Time order processing coordination across distributed sales channels 
  • Manage the requirements for processing an order related to payment, tax, and fraud
  • Turn your stores into fulfillment centers and activate flexible fulfillment options like Ship-from-Store & In-Store Pickup
  • Support the full life-cycle of an order with our intuitive, easy-to-use, web-based customer service portal.
  • Streamline the processes related to payments

10. Orderwave (Free Demo)

Orderwave is an order management software that administers orders with ease using its intuitive interface. Orderwave has the perfect balance of features and customization. It has warehouse routing tools to optimize order delivery time. Orderwave has a strong backend that provides support to your e-commerce site.

orderwave ui

(Source- Orderwave)

Features:

  • Aggregates information from all touchpoints
  • Customized tasks
  • Automated to-do alerts. 
  • Proper payment processing 
  • Create HTML-rich emails to send your customers order messages
  • Analyzing buyer behavior by its reports 
  • Captures partially-entered order information in real-time
  • Inventory Synchronization
  • Shipping Carrier Integration
  • Automated Customer Communication
  • Unlimited integrations with various systems

Apart from the above mentioned free and open source tools, businesses can also leverage freemium and premium order management software also to efficiently meet their large operational needs. Some of the leading order management software systems are as follows;

List of Top Order Management Software

Extensiv Order Management

Trusted by over 25,000 logistics professionals, Extensive Order Management is a popular name for quickly processing orders, connecting to 2,000+ warehouses, and expanding your order fulfillment and management capabilities. E-commerce brands, warehouses, multi-channel sellers, B2B retailers, 3PLs (third-party logistics), and 4PLs (fourth-party logistics) who regularly deal with a significant number of orders can use this solution to effectively automate, and manage multiple sales channels, ensure sufficient stocks, access all sales activity, understand fulfillment strategy, set up alerts, experiment with new sales channels, etc. Features like automated order management, optimized inventory control, forecasting, integrations manager, centralized insights, etc., are great to achieve enhanced visibility into the entire order management process.

IBM Sterling Order Management

When it comes to the next-generation OMS systems, IBM Sterling Order Management is a top-notch software that comes with smart order management and fulfillment capabilities. This omnichannel order fulfillment system offers real-time inventory data management, simplified payment processing, configuration rules, return and refund management, 3PL and 4PL support, inventory segmentation, advanced sourcing rules, AI-powered insights, and many more features. Through IBM Sterling Order Management, businesses can efficiently enhance their customer experience, inventory productivity, and omnichannel capabilities to competitively achieve market sustainability. Seamless integration with other IBM products and 3rd party applications is supported by this tool to optimize the overall eCommerce order fulfillment and management processes.

Mintsoft

Trusted by over 100’s of businesses, Mintsoft is a reliable and simple-to-use order management software to automate manual order management functions, reduce costs and risks, and deliver enhanced customer services. Whether you own a warehouse management business, online retailer, 3PL, fulfillment house, or eCommerce seller, this cloud-based OMS benefits every business through its unparalleled workflow automation, rapid order processing, centralized multi-channel sales, robust reporting, real-time updates, and various other abilities. It can seamlessly integrate with 150+ eCommerce channels and couriers, including Amazon, eBay, Shopify, WooCommerce, FedEx, DHL, etc., for smooth order centralization and fulfillment. Features such as warehouse management, barcode scanning, third-party logistics, inventory management, and multi-channel listing are also supported by this tool to efficiently fulfill orders from a single place. For eCommerce retailers, the premium plans start from $212.93/month. For 3PL providers, the pricing starts from $502.19/month.

Browntape 

Browntape is an end-to-end Ecommerce order management tool that processes, ships and manages business orders from a centralized dashboard. Features such as zero click order processing, single panel order management, shipping batch automation and creation, pick lists, packing and shipping labels, invoicing, order tracking, racks and aisle mapping, etc., can streamline the order management process of eCommerce and retail firms. Browntape differs from its competitors in terms of API extendability, 2028-bit encryption, inventory ledger, automation capabilities, safety buffer stock, and remarkable support for query resolution. Apart from order management, integrated features for managing couriers, payments, warehouses, inventory, omnichannel stores, analytics dashboards, and eCommerce integrations are there to ensure businesses can effortlessly sell on multiple marketplaces.

Unicommerce

Since 2012, Unicommerce has been a leading choice of  eCommerce brands, online sellers, and logistics service providers for efficiently managing orders, inventory, warehouse, shipping, and various other aspects of their business. Nearly 3600+ clients and 2900+ stores rely on this multichannel order management system to view order status, bulk order processing, manage returns, handle picking and packing, route orders, access detailed insights, streamline financial operations, and perform many more tasks. This Ecommerce order management solution comes equipped with features such as automated bulk order handling, multi-interface support, e-invoicing, logistics provider allocation, seller management, Uniware mobile app, omnichannel retail management, etc., to comprehensively manage your eCommerce needs, ensure optimized performance, and achieve better results.

Industry-Wise List Of Top Order Management Software

Every industry, irrespective of its type and size, that deals with a large number of orders on a daily basis can use order management solutions to properly fulfill the orders. However, it is not advisable to use a single OMS for every industry rather industry specific order management tools are there that help businesses unlock their full potential. Below discussed are some of the major industry-specific tools;

Order Management Software for the manufacturing Industry

In the manufacturing industry, a reliable OMS can drastically improve the customer experience, enhance employee efficiency, automate and optimize workflows. Such systems are designed with advanced features that cater to the needs of the manufacturing industry. Primarily, below mentioned tools are widely used by the small to large manufacturers; 

Cerexio Production OMS

Cerexio Production OMS or Cerexio POMS is a comprehensive manufacturing order management software that comes with extensive Industry 4.0 capabilities to efficiently execute the entire production process. It comes loaded with powerful features, including advanced analytics, AI-driven production processing, batch control and tracking, end-to-end integration, smart warehousing capacity, etc., that are exclusively customized and personalized as per manufacturing needs. GIS-embedded location-wise inventory visibility, Blockchain-integrated traceability, IoT-backed centralized operations, AI-powered automated workflows,  etc., are some of the unique features of this solution to ensure maximum transparency and precision in production and order management.

Multiorders OMS

Another popular order management solution for the manufacturing industry is Multiorders OMS. It offers a single dashboard for multichannel sales order management, pre-filled invoice generation, order filtering and assigning, shipping label printing, automation rules setup, inventory management, stock level tracking, etc. Powerful spreadsheet editing, automated order routing, and real-time stock sync features are also available in this solution that make it unique from the competitors. Additionally, it supports integration with Amazon, eBay, Etsy, Wix, Shopify, etc., to ensure manufacturers can sell effortlessly on multiple channels. A 14-day free trial is available to test the available features.

Order Management Software for the Retail Industry

Customer satisfaction and loyalty are paramount to the growth of the retail industry. A retail order management system can be of utmost help in this regard as it can streamline almost every aspect of order management and fulfillment from start to end. Implementing an OMS is highly useful for retailers in rapidly delivering orders, automating inventory management, faster order processing, and simplifying cross channel commerce. Leading retail order management systems are as follows;

OneStock

Since 2010, OneStock has been one of the leading OMS for retailers looking to deliver the best experiences to their customers. Retail businesses can easily use this OMS to increase stock depth, deliver personalized shopping experiences, improve online product availability, resolve supply chain issues, etc. The software is highly unique from the competitors in terms of features like order orchestrator, operation optimizer, experience enhancer, stock unification, real-time inventory visibility, and dynamic store fulfillment. Additional features such as ship from store, click and collect, order in store, reserve and collect, delivery promise, returns management, and in-store appointments are great for retailers from fashion, beauty, cosmetics, entertainment, DIY, and luxury products industries.

RetailOps OMS

In the list of top retail order management solutions, RetailOps OMS is a powerful tool to flexibly manage and fulfill retail orders. Omni-channel retailers, branded retailers, closeout retailers, multichannel retailers, etc., rely on RetailOps OMS to manage, monitor, and optimize the orders from multiple sales channels. Multi warehouse management, automated order routing, cost-based routing, dropshipping, returns and exchanges, order risk analysis, etc., are features that can improve overall order fulfillment time.

Brightpearl

Since 2007, Brightpearl multichannel order management system has been helping retail businesses save time, eliminate errors, rapidly scale business, and gain access to superior analytics and business intelligence capabilities. More than 5000 businesses rely on this advanced automation engine powered tool to streamline the order processing, management, and fulfillment processes. Features such as integrated POS, performance-based insights, rule-based order fulfillment, plug-and-play integrations, automated workflows, real-time multichannel inventory sync, back order allocation, and real-time accounting are best for retailers of all sizes and types. Through this retail OMS, businesses can customize terms with the wholesale partners, manage warehouse facilities, and carefully plan the inventory.

Order Management Software for the Healthcare Industry

Through OMS, the healthcare industry can also improve their performance and results. A healthcare-based order management system offers an extensive set of features for order processing, compliance management, real-time tracking, sample ordering, demand forecasting, inventory management, etc. These features help healthcare organizations in delivering enhanced medical care, experience, and satisfaction to patients. Here are some of the major OMS systems for the healthcare industry as follows;

Alloga order management

Alloga order management is an end-to-end OMS to better plan, manage, and execute healthcare and pharmaceutical orders. It can fetch the orders from EDI, fax, phone, etc. Hospitals, veterinarians, pharmacies, and various healthcare professionals rely on this software to plan supply chain demand, forecast future inventory, process customer orders and payments, order pharmaceutical samples and perform many more functions. Moreover, features like centralized planning, omnichannel forecast support, warehouse management, order validation, client control, etc., are also available to simplify complex order management tasks.

iOrder 

For the healthcare industry, iOrder is a standalone OMS to comprehensively manage medical orders, eliminate discrepancies and errors in order management, bring-in total transparency, and improve the reimbursement process. Whether improving patient experience, adjusting workflows or scheduling ambulatory orders, healthcare organizations, labs, radiology teams, surgeons, and other medical teams of all sizes can rely on this order management solution to  smoothly fulfill their orders. The software also offers off-site backups, disaster recovery, integrated clinical decision support mechanisms, streamlined billing process, and a web-based unified dashboard to drive healthcare revenue cycle, support patient communication, eliminate lost orders, and acquire complete transparency. 

Order Management Software for the E-commerce Industry

In the eCommerce industry, handling and managing orders is a bit challenging without a centralized online OMS system. An order management system is a reliable tool that eCommerce firms of all sizes and types can use to eliminate inefficiencies from the entire order management process. Features like centralized order processing, order tracking, real-time inventory management, multi-channel support, analytics, etc., are beneficial for eCommerce businesses in timely fulfilling and executing orders from multiple channels. Some of the trending eCommerce OMS are as follows;

Ability CCS

Ability CCS is a simple eCommerce OMS that eCommerce businesses of all sizes can leverage to optimize their workflows, inventory and order management functions. For the eCommerce industry, It’s a complete solution that offers extensive order processing automation, secure payment processing, single customer database, data control, integrated real time visibility, dropship order processing, reporting, etc., to continuously fulfill customer demands as well as business requirements.

Despatch Cloud

Trusted by over 10,000 teams, Despatch Cloud is an all-in-one solution for eCommerce businesses in increasing pickup accuracy, productivity, and efficiency. Features like stock magic sync, data visualization, integration with 50+ sales channels, AES-256 encryption, instant label generation, intelligent inventory control, automated order import, etc., can tremendously improve order management and automation in eCommerce firms. Additionally, channel tracking updates, manual order import, batch order processing, order insights, customer directory, etc., are some more notable features for efficient order fulfillment. It is available in both free as well as paid versions starting from $65.60 per month.

Aptos retail 

When it comes to a unified OMS for the eCommerce industry, Aptos Retail is a leading solution that is trusted by over 135,000 online stores for omnichannel fulfillment and eCommerce order management. Leading corporations like Crocs, Mulberry, LL Bean, Cole Haan, etc., rely on this order management tool for real-time inventory visibility, intelligent order sourcing, end-to-end order processing, flexible order brokering rules, detailed dashboard and insights, etc. Apart from order management, this robust OMS also offers CRM, Point of Sale, sales audit, store fulfillment, forecasting, and merchandising features to ensure optimal customer experience and spontaneous sales.

Order Management Software for the Finance Industry

Businesses that are involved in financial activities, such as trading, security exchanges, etc., also need an OMS to counter order management-related challenges. Finance order management systems are the optimal choice for traders, investors, bankers, etc., that can seamlessly track, handle, execute or return, ensuring timely service delivery and best customer experience. Top finance OMS are mentioned below;

Bright Order

Bright Order is another notable OMS for the finance industry. Professionals from the finance industry can use this automated solution to inspect and synchronize inventory, handle returns and payments, rapidly fulfill orders, improve order allocation, divide multi-term orders, manage the entire order life cycle, monitor order exceptions, and perform various other tasks. It is powered by an advanced rule engine that can easily automate finance order management related operations like address validation, order splitting, order processing, order priority determination, etc., ensuring faster order fulfillment.

LatentZero OMS

Another top-notch all-in-one order management solution for the finance industry is LatentZero OMS. Financial firms, banks, revenue leaders, head traders, and other technological leaders from the finance industry can benefit from this OMS in rapidly processing thousands of transactions, centralizing audit trails, and optimizing trade processing. Advanced automation, security, and real-time visibility features are also there that finance teams can use for seamlessly tracking cash, orders, positions, liquidity, etc., for rapid decision making. Additionally, it can be used to model portfolios, create orders, integrate spreadsheets, execute trade accurately, and report executed prices in real time.

Conclusion:

The paradigm shift to B2C from B2B has compelled all businesses to change their core business strategies. When all businesses are striving towards enhanced customer engagement and complete customer satisfaction goals, they cannot afford to disappoint their customers at any cost. 

Times have changed, and there is a sea difference in the way orders were processed in the past and the way it is processed today. New techniques and concepts like Lean management, Kanban theory, and many more have brought an unprecedented improvement in the order management field. New fields and industries have started using OMS that earlier used paper and human interaction for receiving and executing orders. 

For example, if you remember how people used to trade on the stock market floor (floor trading) with order chits in the hands of the brokers shouting for buy and sell orders. It was replaced with high-frequency order management software where orders for bulk trades can be put in the software, and the software finds the buyers and sellers automatically. It still required human involvement to decide the entry and exit prices, but now with the development of algorithmic trading in the financial securities market, Order Management software can trade on behalf of the companies or individuals. It can decide and execute all types of orders, such as a buy, sell, short sell, cover, or bracket order based on algorithms. It has been a game-changer in the stock market trading world.

It would be worthwhile to see how further developments in this field are going to change the way we conduct business. But one thing is for sure; one has to implement technology as soon as possible to keep businesses intact in the dynamic business world. Order management software is the first thing that you require to stay ahead of your competitors. 

Readers can select any order management software discussed in this article for their needs. We will be glad to get your views about the article in the comments section below. If you have utilized any of the free and open-source order management software mentioned above, then do share your feedback with us. 

If you wish to see the features of any other software or any other software category other than the order management software, then do look at our software directory.

James Mordy
James Mordy

James Mordy is a content writer for Goodfirms. A voracious reader, an avid researcher, a logophile, and a tech geek he loves to read about the latest technologies that are shaping the world. He often articulates the very nuances of the tech world in his blogs. In his free time, he loves to watch movies and analyze stock markets around the world.

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