Cortex AI

Cortex is the AI support-intelligence engine for engineering-led businesses — manufacturers and technical product companies whose support queues involve complex equipment, not password resets. It ingests cases from email, portal, mobile and voice, triages each in seconds (equipment matched, warranty resolved, severity scored) and drafts resolutions grounded in your manuals and BOM structure. Every figure is cited to a source document; anything unverifiable is flagged and removed — never guessed.

The Commercial Policy Engine tracks time against support allowances and drafts priced conversion emails, turning free support into revenue with a human approving every send. Pattern detection clusters failures across units, parts and components, feeding alerts back to R&D. Deploy self-hosted (private cloud or air-gapped appliance) or as SaaS. Mobile works offline. Integrates with Salesforce, Dynamics 365, SAP, HubSpot, Zoho, Jira, Zendesk, SharePoint, Entra ID and Okta.