Best Customer Experience Software

Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service. Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk ... read more about Klaus

Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities. Managing the complex world of customers, data, systems, and experiences requires organizations to think about omnichannel in new ways. After 8 years of building journeys for some of the worl ... read more about Kitewheel

Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works toget ... read more about Knexus

Limetropy brings customers closer to your business, by giving them a voice, you will not only have their feedback about the experience but also the chance to co-create better ideas, products and services with them. Maybe you should stop calling them just customers and start calling them co-workers. Limetropy creates an entire ecosystem around yo ... read more about Limetropy

Built on the Measure, Act & Improve® framework, our new product upgrade accelerates your digital transformation journey towards improving CX. Right from the CEO to front-line agents, LitmusWorld for CX offers actionable insights on customer experience backed by our robust Measure, Act & Improve® platform. Initiate multi-lingual conversations with ... read more about LitmusWorld

Lumoa makes it easy to manage and improve your Customer Experience metrics and KPIs. Lumoa is a customer insights platform that automatically generates customer insights from customer feedback and identifies important improvement areas in your product, service, or business. Lumoa is a user-friendly platform that makes collecting, analyzing and acti ... read more about Lumoa

Linc is the only end-to-end CX Automation solution purpose-built for brands and retailers. Our award-winning solutions are the fastest way to automate the resolution of over 85% of your customer service inquiries, with increased customer satisfaction and agent happiness across chat, email, messaging, and voice. From complex order issues to consult ... read more about Linc

Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your business. With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loya ... read more about Listen360

Local Measure is a customer communications management platform, helping businesses anticipate customer needs and drive exceptional customer experiences. Revolutionize your contact center operations by bringing all your customer communications and data into a single pane of glass, improving agent productivity and resolving customer queries faster. G ... read more about Local Measure

Metaphor Engage is a unique customer engagement platform that integrates your service (web, SMS, social, phone) and backend channels to offer customers a seamless experience. It leverages and integrates your existing technologies and communication channels. Once in place, it unifies data across all channels to consistently deliver personal and rele ... read more about Metaphor Engage

We follow individuals over time, regularly pulsing them with the same three questions so we can understand what's changed with them since last time and why. We do this using our world-first longitudinal platform which builds individual relationship stories over time and makes it easy for our clients to get into a rhythm of listening and taking a ... read more about MirrorWave

All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such a ... read more about Mopinion

MyFeelBack is a Saas solution for collecting customer feedback via ultra-targeted smart surveys. We help companies collect high-value customer insights, keep their customer bases continuously up-to-date, and trigger ultra-personalized marketing actions to boost sales conversion. With MyFeelBack, brands can ask targeted questions or display messages ... read more about MyFeelBack

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real time. Every channel. Every day. MemberXP is made to measure the touchpoints of every me ... read more about MemberXP

Create powerful audience segments to re-engage customers based on historical context or distribute them for hyper-personalization in real time. Computed fields maintained over time using billions of streaming events and user attributes. Transform data at any stage of your customer data pipeline. Combine the power of mParticle and LiveRamp to delive ... read more about mParticle

Netigate is a feedback platform that allows you to collect and manage valuable VoC and VoE business insights using online surveys. Our Voice of the Customer solutions help you to measure and improve customer satisfaction, engagement, NPS, loyalty, and reduce churn. We combine a user-friendly survey platform with in-house expertise to bring you adva ... read more about Netigate

Omnichannel solutions for capturing more feedback, analyzing metrics that matter, resolving issues faster and increasing sales across all touch-points. From NPS to Customer Satisfaction, from Customer Effort Score to Dynamic Analytics Events. You'll have all the tools you need to ask the right questions at the right time. And capture the data that ... read more about Pisano

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues a ... read more about Prodsight

Let your customers inspire your products or services. Customer is king [they say] but customer is unheard. At Feedis we strive to carry the voice of the consumer to businesses and to other consumers, so that a customer's experience will never again be ignored. Dear companies, don't start with sales but start with feedback. too much feedback? Use ou ... read more about Proxime

Gain actionable insights from tons of customer feedback across channels. Pyoneer's AI-powered & self-serve customer feedback analytics allows collecting customer feedback to help you reduce customer churn and enable product-led growth. No matter where your customers are reaching out to you, import the customer feedback data in real-time from the mo ... read more about Pyoneer

Pyxis Insights UI/UX Testing empowers every brand to see their products through their customer's eyes. With the AI-led UI/UX testing platform, companies can take quick actions and deliver excellent customer experiences. Instant and unbiased opinions from over 2 million verified users help brands iron out UI/UX wrinkles in real-time, ensuring seamle ... read more about Pyxis Insights

Prioritize the irritants of your customer journeys, increase your NPS and save time on processing your verbatim thanks to our Artificial Intelligence platform. Q°emotion is a semantic and emotional solution for analysing the opinions of your customers and employees. This solution enables you to take 4 key actions to improve your customer ex ... read more about Qemotion

World-leading customer journey management has never been more accessible. The solution you choose is available in the cloud and paid as a subscription via a monthly fee. Straightforward queuing or advanced customer journey management? Regardless what your needs are, Qmatic Cloud Solutions can be configured to match perfectly. So, to ensure the best ... read more about Qmatic Orchestra

PixlCFS™ is an Intuitive Customer Feedback Solution for enhanced visibility over customer experience. PixlCFS helps you obtain a collation of multisegment qualitative and quantitative Customer Feedback to gain a 360 degree overview of Customer Experience. Analyse feedback effectively with a real-time dashboard and gain from internal and external ... read more about PixlCFS

In recent years, chat has thrust its way into the top three customer service communication channels, with just telephone and email ahead of it. Although chatbots can be a useful addition to customer service strategies, in many respects many customers currently prefer the option of directly communicating with a service employee in a live webchat. ... read more about ReplyChat