Zoho CRM

Pros: Zoho is very flexible and allows us to build it to suit our needs. A couple of custom modules make our CRM work exactly as we work. It saves us time and along with the other Zoho One apps such as Projects, People, Campaigns, Reports & SalesIQ. Digital Eagles use Zoho for the majority of business function. Seamless integration between Campaigns and CRM, CRM and Projects, etc. make our work easier to manage. We love that Zoho can also be updated from our end. If we realize we need another field we aren't waiting 2 days for a vendor to take care of it. We do it ourselves quite easily. 

Cons: Zoho is a very vast, complicated product. Sometimes the way it has been designed is limiting overall. Zoho is meant to manage "most" businesses and "most" functions but that doesn't always mean our edge-case is covered. Support is usually very good but there are times when communication and times can be a barrier. Zoho is such an important part of our business that it MUST run 

Overall Experience: We are Zoho enthusiasts. After coming from more complicated and less user-friendly systems, Zoho is a straightforward, business-friendly way to handle our CRM requirements.

The team at Hook Agency had an interesting experience with Zoho, as we have tried integrating it for a company, and found it difficult to onboard, thus abandoning it.

A non-profit I'm on the board of also has been using it – forcing me to get back in there, and the backend to me just feels archaic in comparison to newer tools available in the industry. The overall idea is there, but I believe this platform survives more on legacy users, than on generating any large meaningful new userbase, just because the look, feel and usability of the tool is poor. 

The pro's are that it does have a history, so there are tons of integrations – and it handles a ton of different activities, so rather than using 5 different platforms, you can use this all-in-one.

Pros: All office needs are handled by this software.

Cons: Delay in support.

Pros: Reporting. Dashboards, Association factor of leads and contacts.

Cons: Customer Support, Lack of Customizations.

Pros: Decent CRM

Cons: Lacks a lot of features compared to sugar orSalesforce.

Pros: Very nice and clean Display

Cons: We can not call direct user and recording in to it

Pros: It provides easy to access for various data.

Cons: Until now, couldn't able to find cons.

Pros: Flexibility is its best feature.

Cons: None

Pros: Easier to connect with various other tools.

Cons: Missing a sales funnel like Infusionsoft.

With Zoho CRM, adding new documents, contacts, events have become much easier. This process used to take a lot of time and would become a tedious task with our previous CRM software. Zoho CRM is a fresh platform and it has a responsive dashboard too.

Pros: Easy integration with other Zoho tools.

Cons: UI can be made better.

Overall Experience: Satisfied

Pros: Free version

Cons: Most of the advanced features are included only in the professional and enterprise editions.

Pros: Simple to use and covers everything.

Cons: Little difficulty in customizing.

I am using Zoho CRM Application for quite some time, it is an excellent tool to manage the customer relationship lifecycle. The entire user interface is easy to understand and to follow. Additionally, I found the support team very helpful. Creatively designed software, there is no cons. absolutely a flawless tool.

Pros: Wide functionality for customization.

Cons: Bad UX design and interaction.