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Incident Management Software

Looking for Incident Management Software? Here is a list of 100+ best incident management software compiled exclusively by Goodfirms. This simple, user-friendly listing will assist IT service companies or IT professionals select the most suitable incident management tools to track, detect, record, and report incidents or issues in IT operations.  Goodfirms' top incident tracking software listing will enable you to easily compare software products, check their features, pricing, and read the client reviews of each of the listed incident management solutions. This updated list will help you pick the best incident management software for your business.

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Sep 7, 2026
142 Software

List of The Best Incident Management System with Reviews.

  • Allpass

    Allpass is a comprehensive COVID safety platform that helps businesses operate safely during the pandemic. We provide a daily health questionnaire app, workplace contact tracing, and temperature screening devices. Our target audience is the COVID safety team at medium to large companies (often handled by HR).

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    100% in Incident Management Software
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  • ConvergePoint

    Manage the entire incident management lifecycle for Health, Safety, Quality, and Action Tracking with an easy-to-use App on your existing Microsoft SharePoint 2016, 2013, and Office 365. Use the incident management software to incorporate department-specific forms, easy incident reporting, workflows, manager review, investigations, root cause, corrective actions, approvals, search, reporting, dashboards & much more. Customers include large, mid-sized, and small ... read more about ConvergePoint

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    100% in Incident Management Software
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  • REDWERT

    HEALTHCARE INCIDENT MANAGEMENT MADE SEAMLESS Our Healthcare incident management software enables you to Access incident reporting systems in hospitals. Track all hospital-related proceedings. Record patient safety reports and help caregivers in managing threats, or emergency incidents. Capture various adverse events easily with predetermined selectors, dropdown lists, and areas for a narrative where required.

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    50% in Incident Management Software
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  • Kostango

    Kostango boosts productivity within Operations with an intuitive and global web-based solution. initiatives, issue tracking, problem-solving, non-conformity management, audit: any operational excellence use case can be integrated, any workflow can be modeled and all action plans are consolidated in a single tool. ExOp, maintenance, quality, supply, production, all the businesses are grouped together and connected.

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    100% in Incident Management Software
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  • Emidence XD

    Xybions Integrated Low-Code Workplace Health, Safety, Care, Case and Claims Management Digital Platform meets the needs of all stakeholders along the care path of an employee pre- and post-injury. Includes Workers' comp, OSHA reporting, Return to work case mgmt. Patient safety. Sharps injury for Health care workers safety and OSHA reporting. Full integration with HR & Claims systems. PPEs, Respirator ... read more about Emidence XD

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    50% in Incident Management Software
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  • Nettro BME

    Incident management solution that helps traffic control centers aggregate data from various sources and track the status of actions taken. The needs and expectations of passengers have risen rapidly in the age of social media and mobile internet. The maintenance and supply of each individual communication channel are costly and time-consuming. The information is passed on to affected passengers and ... read more about Nettro BME

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    33% in Incident Management Software
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  • MCIM

    MCIM is a unified, cloud-based platform to centralize, standardize and automate Facilities Management (FM) operations for world-class performance. Cloud solution designed to manage mission-critical facility information using integrated analytics and a reporting engine.

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    33% in Incident Management Software
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  • IncidentXP

    In IncidentXP a user may select one or more methods to analyze an incident and after this selection, the analysis can start. From here, the user may choose to build up the diagram from the tree view as normally done also in BowTieXP. Another option is to use the incident management functionality which will guide the user through all the ... read more about IncidentXP

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  • Incident & Hazard ID

    Incident & Hazard Reporting mobile app puts hazard identification, near miss, and stop work activities at the finger tip of each employee. Drop down menus identifying buildings, locations, assets or work processes make reporting fast and easy while keeping data streamlined and organized for accuracy and reporting. Pictures can be taken with mobile devices. Hazard severity, action items and assignment ... read more about Incident & Hazard ID

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  • Heartbeat

    Heartbeat by Intelligent Imaging is a solution that provides an early warning system for your enterprise medical imaging systems performance and fills the gaps that current monitoring solutions miss. Heartbeat is a unique solution that monitors, succinctly notifies, and assists in troubleshooting your entire medical imaging environment. The solution benchmarks normal operations, while the analytics and reporting package identifies trending ... read more about Heartbeat

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    50% in Incident Management Software
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  • H2Safety

    H2CommandCentre is your central platform for emergency management. Applications are seamlessly integrated into the platform, providing every tool you need to prepare for and manage emergency situations. From mapping and stakeholder engagement to communication between corporate and the field, right to the review of all information during the recovery stage, H2CommandCentre is your comprehensive solution. Designed to protect the public, ... read more about H2Safety

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    50% in Incident Management Software
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  • FireHydrant

    FireHydrant is the only comprehensive incident management platform that allows you to create consistency for the entire incident response lifecycle to focus on fighting fires faster. From alert to retrospective, tracking, communicating, and reporting on results: FireHydrant will automate the process so you can focus on resolution. Create consistency for the entire incident response lifecycle with FireHydrant, the incident management ... read more about FireHydrant

    Entry Level Price
    $240 Per Year
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    14 Days
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    100% in Incident Management Software
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  • Cyrun

    HIPAA compliant, completely integrated dispatch & incident reporting software for hospitals. Incident reports allow officers to document any type of activity from a minor injury report to a full-scale homicide investigation. Tools are provided to track crimes and locations, people and vehicles, MO, property and evidence, narratives, and document attachments. Multiple reports may be generated from the single-entry forms and ... read more about Cyrun

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    50% in Incident Management Software
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  • Critical

    Critical helps you find problems before problems find you. A first-of-its-kind feedback and incident management platform, Critical is built to supercharge engagement while seriously reducing risk. So you can take care of your business in-house, not on Glassdoor. Build a better culture for your agency with more agile communication. Smarter than email or texting, Critical’s easy app interface eliminates the ... read more about Critical

    Entry Level Price
    $7 Per Month
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    33% in Incident Management Software
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  • Presynct_OnDemand

    Reporting and Case Management Software for security operations. Log Activities, Write Reports, Track Cases, Dispatch Resources, Analyze Data. Go Paperless from the Field to the Archive! Simple, Intuitive Paperless Workflow! (Make data entry a little less suck-y and connect field info to back-office digital archive)

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    $5 Per Month
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    50% in Incident Management Software
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  • ZeraWare Safety Software

    Facility & corporate safety experience. Manage & track employee safety functions, prevent accidents and maintain OSHA compliance with real-time customized tables, charts, and dashboards. ZeraWare solves problems and avoids OSHA penalties. Be alerted when an OSHA recordable injury occurs. The OSHA Log & forms are filled in for you. Automatic notice when required safety training is due per person and ... read more about ZeraWare Safety Software

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    33% in Incident Management Software
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  • D3 Security

    D3 SOAR is a platform with a fully embedded MITRE ATT&CK Module, D3 Security helps SOC teams become Threat Hunters with streamlined workflows and $$$,$$$ in cost savings per year. With D3 SOAR, you can unify teams across borders and job functions: Easily manage all Incidents and Cases, collaborate on complex security and legal investigations, conduct post-incident analyses, derive actionable ... read more about D3 Security

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    50% in Incident Management Software
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  • Investigation Manager

    Investigation Manager: Powerful investigation, case, and incident management software designed to keep you in control. A secure, accessible cloud platform that provides real-time management across your investigations, incidents, evidence, and cases empowering strategic level decision making. Developed by a team of professional investigators working for a host of the biggest names in the private and public sectors, Investigation Manager has ... read more about Investigation Manager

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    50% in Incident Management Software
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  • FIRECentral

    FIRECentral provides NFIRS compatible incident reporting and can be purchased to include fully integrated modules which allow your department to keep track of administration, operations, prevention, training, and equipment information. We offer a fully integrated records management solution. In addition we offer custom reports and interfaces to meet the unique needs of your department.

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    50% in Incident Management Software
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  • QMSmart

    QMSmart automates, consolidate, and simplify the most complex business management operations, helping all businesses maintain the same competitive advantage as large-scale corporations. Our intuitive “drag and drop” business application software makes it easy to customize your own company-specific programs, while also utilizing QMSmart’s “out-of-the-box” industry regulatory forms. Complete with auto-generated visualizations, forecasts, follow-ups, and notices, QMSmart provides true value through ... read more about QMSmart

    Entry Level Price
    $7 Per Month
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    More than 30 days
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    50% in Incident Management Software
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  • Oditly

    A digital platform for conducting audits and inspections, and automating checklist-based process workflows. One can manage the below mentioned on the Oditly software: Inspections & Audits Automate Corrective Action Plan QHSE - Health,Safety & Environment Repair & Maintenance Training Documentation, SOPs & License Using the software anyone can digitally manage their self Inspections, audits. You can digitse checklist in seconds ... read more about Oditly

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    30 Days
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    33% in Incident Management Software
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  • Flamedesk

    IT security business tool: website monitoring, reputation manager, content protection Website live monitoring Website monitoring 24/7. No scripts and access needed. Live SMS and E-mail notifications. Content protection Automatically search for copies of your content on the Internet. Online reputation monitor We scan and monitor bad reviews, the machinations of competitors and other bad things that affect the reputation of ... read more about Flamedesk

    Entry Level Price
    Free version
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    Available
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    Free
    50% in Incident Management Software
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  • WebsiteUptime.io

    Websiteuptime.io is an easy-to-adapt and reliable uptime monitoring tool that can check your website's performance and present a better user experience for visitors. Sometimes bugs and unexpected downtimes can inevitably happen, yet if you want to be ready for any downtimes, you can learn it with Websiteuptime.io. Also worked as a status page tool, Websiteuptime.io controls heartbeats and incidents to ... read more about WebsiteUptime.io

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    34% in Incident Management Software
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  • DiliGenie

    Streamline incident, service request, change, and problem management effortlessly. Incident Management - Integrated incident Management tool for quicker resolutions. Problem Management - Manage the problem lifecycle with Root cause analysis. Project Management - Manage Projects, associated tasks, resources and timelines.

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    50% in Incident Management Software
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  • Next9

    Key Features - Incident Annotation: Easily tag noisy PagerDuty incidents, add resolution notes, and track follow-up actions to maintain clear communication across shifts. - Intelligent Alerts & Resolutions: Automatically surface similar alerts and historical resolutions to help engineers triage incidents faster and reduce time to resolution. - Streamlined Handoffs: Eliminate manual handoff reports with a shift-by-shift on-call summary that streamlines ... read more about Next9

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    25% in Incident Management Software
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  • Incident Management Software

    viAct’s Incident Reporting Software is an AI-powered solution designed to streamline the reporting, tracking, and analysis of workplace incidents. Whether it’s safety violations or operational disruptions, the system ensures that incidents are documented accurately and managed efficiently. From missing barricades, improper harnessing method, unstable equipments or hazardous gas leaks and chemical spills, the AI video analytics captures all in real ... read more about Incident Management Software

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    14 Days
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  • TaskCall

    TaskCall is an automated incident alerting and management software that offers comprehensive support to organizations in digitizing their operations and reducing downtime costs. TaskCall's advanced technology streamlines the incident response process and enhances communication with stakeholders, resulting in efficient and swift incident resolution. The company offers in-depth analysis services to help organizations identify vulnerabilities in their systems and improve their ... read more about TaskCall

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    $0 Per Month
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    14 Days
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    100% in Incident Management Software
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  • InciPulse

    InciPulse is a comprehensive incident management platform designed to help technical teams detect, track, and resolve issues efficiently. It provides real-time incident tracking, automated monitoring of uptime and SSL certificates, and performance metrics to ensure systems stay reliable. Teams can set up multi-channel alerts via email, SMS, and collaboration tools to notify the right people promptly. InciPulse also allows publishing ... read more about InciPulse

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    50% in Incident Management Software
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  • rhealth.dev

    rhealth.dev is an uptime monitoring platform designed to reduce alert noise and speed up incident response. It monitors websites, APIs, cron jobs, TCP services, and internal systems from up to 40 global locations, confirming failures across regions before alerting. This eliminates false positives caused by temporary or local network issues. Unlike traditional monitoring tools that only say “down,” rhealth.dev sends ... read more about rhealth.dev

    Entry Level Price
    Free version
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    Available
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    Free
    40% in Incident Management Software
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  • sherlocks.ai

    Sherlocks.ai is an AI-native SRE platform that automates incident detection, root cause analysis, and resolution inside Slack. When something breaks, Sherlocks investigates immediately, traces the cause across your stack, and surfaces a fix before your engineers finish reading the alert. Most tools tell you something is wrong. Sherlocks tells you why and what to do, automatically. It acts as a ... read more about sherlocks.ai

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    More than 30 days
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    Usage Based
    50% in Incident Management Software
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  • Clew

    Every incident, near miss, and hazard is a signal. Clew makes sure your team captures and acts on all of them. Clew's incident management software gives organisations a fast, consistent way to report incidents, safety events, near misses, and hazards the moment they occur. No complicated forms, no chasing people for updates. Just a simple, structured process that gets the ... read more about Clew

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    20% in Incident Management Software
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  • Patrol Tech

    PatrolTech is a Spanish B2B SaaS platform for security operations and guard tour management, founded in 2025 and operating in 15+ countries from Madrid. The platform digitizes physical checkpoint verification through triple authentication (QR + NFC + GPS), with anti-fraud geofencing that blocks scans from outside the authorized radius, end-to-end offline mode for sites without coverage, and immutable audit trails ... read more about Patrol Tech

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    More than 30 days
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    25% in Incident Management Software
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  • Luota

    Luota's incident management is focused on operational workflow outcomes. Instead of only reporting that infrastructure is up, it helps teams identify when a customer-facing process did not reach the expected result. Incidents can be triggered by failed runs, stale workflows, missed deadlines, or missing completion evidence. Each incident keeps the relevant workflow context together, including status, timestamps, summaries, safe evidence, ... read more about Luota

    Entry Level Price
    $0 Per Month
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    70% in Incident Management Software
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  • T-Pulse Safety

    T-Pulse by Detect Technologies is an AI-powered workplace intelligence platform built for complex industrial environments. It helps enterprises gain continuous visibility across safety, operations, inspections and security, enabling leaders to reduce risk, improve compliance and drive measurable operational efficiency. By transforming existing cameras, sensors and site data into actionable intelligence, T-Pulse supports proactive decision-making, faster interventions and stronger governance across ... read more about T-Pulse Safety

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    25% in Incident Management Software
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  • Pobl HR

    Pobl HR is a modern and affordable HR platform that helps small and growing businesses manage everyday people processes in one place. The platform brings together employee records, documents, leave requests, expenses, forms, company assets, training and compliance. Employees can access the information and tools relevant to them, while managers can control access through flexible roles and permissions. Designed to ... read more about Pobl HR

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    30 Days
    Pricing Type
    Usage Based
    10% in Incident Management Software
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Frequently Asked Questions

Why Is Incident Management Important?

Today's business scenarios involve multiple people, departments, equipment, devices processes, channels, and technologies. Amidst vast business happenings, incidents that cause disruptions in services, operations, or workflows are common and real. However, customers get easily frustrated with any service disruption and are mostly intolerant of such interruptions. Especially in industries and services such as online banking, website hosting, airline booking portals, online shopping, etc., customers may not give a second thought before raising complaints and also switching companies. 

Ensuring minimal disruption, quick redressal, and prevention of any recurrence of such incidents is critical for longer and healthier customer relationships. Not only customer services but also sometimes internal systems of organizations may succumb to glitches that halt operations and frustrate employees. Therefore, businesses must have a robust incident management system in place to reduce and minimize any unwanted interruption of services. Without incident management software, organizations are prone to mishandle incidents. It helps organizations maintain and adhere to their service quality agreements. Incident management systems bring responsiveness, proactiveness, and reliability in handling incidents. 

How Does Incident Management Software Work?

Incident management systems detect and log in the incident. It is further classified based on priority needs and the severity of the incident. It automates the procedures that organizations implement for managing incidents. With tools that let businesses systematically track incidents phase by phase, incident management software ensures effective handling of all incidents. The system has competencies to go to root levels of the reasons that cause incidents and address them for a quick resolution. 

An incident tracking system uses the power of software tools to predict any upcoming incident based on data logs. It can handle single user incidents such as issues with ones' workstation, multi-user incidents such as employees not being able to access a particular program, or major incidents such as all customers are unable to log in or are facing server connectivity issues.

How Does Incident Management Software Help Manage Workflow Disruptions?

Incident management software prevents, documents, and manages incidents that disrupt the organization's workflows. For instance, you have an important client meeting, and you notice the projector is not working properly. Incident management software will guide you through the steps to handle this situation. It may have the contact details of the technician, troubleshooting guidance and will make sure that you are able to fix the issue as soon as possible.  All resolutions are in real-time, and closure reports are generated to understand the root causes. It records the incident to benefit others facing the same issue in the future.

Which is the Best Incident Management Software?

The best incident management systems are flexible solutions that help in the timely management of incidents, quick service request resolutions, and complete tracking of the incident lifecycle.  The best incident management software solutions listed by Goodfirms are ManageEngine ServiceDesk Plus, TOPdesk, Freshservice, Solarwinds Service Desk, Mint Service Desk, Mission Manager, Resolver, xMatters, Crises Control, etc.

How Much Does Incident Management Software Cost?

Incident management software solutions such as Datadog that can investigate incidents from multiple sources costs you $20 per month per user. Solarwinds service desk software with an incident management module starts at $19 per month per user or $0.10 per month per device. Its enterprise plan comes at $89 per month per technician or $0.70 per device. You can use free versions of Lumiform or Mint Service Desk if you need free incident management software with basic functions.

What are the Available Integrations for Incident Management Software?

Incident management software can integrate with all communication channels of an organization, such as live chat, email, messaging platforms, etc. It can also integrate with popular business applications such as IT asset management software, help desk software, risk management software, compliance software, facility management software, and many more. 

Related Categories

Risk Management Software
Compliance Software
EHS Management Software
Facility Management Software
GRC Software

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FeatureManageEngine ServiceDesk Plus4.5Jira 4.3Solarwinds Service DeskZenduty 5.0EHS InsightKaseware D4HTablet Command
All features (11 features)
Alerts/Notifications
Audit Trail
Corrective Actions
Disaster Recovery
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
AI Features
Total supportedout of 11 features5/114/115/114/115/117/115/114/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Incident Management Software products lead on features, and where the rest fall short.

Feature-count leaders

3 products tie at 9 of 11 features supported - choose on price and category fit, not breadth.

  • ViClarity9 / 11
  • ProcessMAP9 / 11
  • Camms.Risk9 / 11
  • Intelex Platform8 / 11
  • Onspring8 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Lumiform8 / 11
  • VisiumKMS8 / 11
  • AndSafety8 / 11
  • Kaseware 7 / 11
  • Qualityze7 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • Deepser3 / 11
  • Reslink Solutions3 / 11
  • Regroup3 / 11
  • AlertMedia3 / 11
  • Adashi FirstResponse MDT4 / 11

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix