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Customer Service Software & Remote Support Software

Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk.

Zendesk
2007
United States
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
Support
  • Chat
  • 24x7 Support
Training
  • In-person
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training

Media

Zendesk Support

Zendesk Support Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management
Focus of Customer Service Feature
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management
Focus of Customer Success Feature
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Health Score
  • Reporting & Analytics
  • Task Management
Focus of Customer Engagement Feature
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
Focus of ITSM Feature
  • Asset Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Service Level Management
Focus of Ticketing Feature
  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Reporting & Analysis
Focus of Portal Feature
  • Collaboration
  • Document Management
  • File Sharing
  • Real Time Chat
  • Records Management
  • Reports & Analytics
  • Task Manager
Focus of Email Management Feature
  • Archiving & Retention
  • Data Recovery
  • Email Monitoring
  • Multiple Accounts
  • Response Management
  • Routing
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

Zendesk Support Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial

Zendesk Support Reviews

16
Total Reviews
4.5/5
Overall Rating
0
Recent Reviews

What Users Say

The platform offers a high degree of personalization in managing workflows
Diana Stepanova
Diana Stepanova , Operations Director at Monitask
Zendesk's intuitive design makes it easy for our team to navigate
Joosep Seitam
Joosep Seitam , Co-founder and Chief Content Strategist at Adsellr
Cloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel
Jessica Carrel , Co-founder at Any Software Tools
Zendesk helps us to manage customer support inquiries easily
Matt Bailey
Matt Bailey , Founder and Lead Instructor at SiteLogicMarketing
Zendesk is easy to use and provides good security
Michael Humphreys
Michael Humphreys , Founder/Director at Z Grills Australia

What Users Like The Most

  • Omnichannel support
  • Numerous integrations
  • Robust ticketing and routing capabilities

What Users Like The Least

  • Can be confusing to set up
  • Limited text messaging support
  • No option to export data directly into a CSV file

Zendesk Support Reviews

4.5 16 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
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