Top Customer Service Software

Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customer ... read more about Re:Desk

Communication is key. Keep your customers happy and attract new ones effortlessly whether you’re already big or just getting started. Engage with your clients in real-time with customizable actions that convert in seconds. Drag and drop a calendar invite link, newsletter sign-up, or event signup form - all seamlessly within the conversation. Liv ... read more about indemandly

Transform the call. Accomplish more on every customer call. Empower contact center agents to interact digitally with customers on high value calls and offer digital self-service for faster resolution of common needs. Digital Call Experience. Launch a digital session that runs alongside calls. No download required, simply send the customer a link to ... read more about CallVU

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tai ... read more about Heyday AI

Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more. With the Messenger Communication Platform you can manage your customer communication intuitively, professionally, and in full compliance with data protection regulations. Reach your custome ... read more about MessengerPeople

Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences with strict data privacy and get users to resolution. Full-Stack Platform: Leverage automation, conve ... read more about Pypestream

Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex work ... read more about Aisera

Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all cus ... read more about Desk360

Rethink Your Employee Training Program. Train your employees with a step-by-step, personalized, online training program. Lower your training costs and Increase your team and employee productivity. Employee Training is Effective When it’s Simple and Engaging– Build a personalized training plan for each group of employees by guiding and supportin ... read more about Toonimo

Thanks to standard process templates, EcholoN can be used as customer relationship management (CRM) software depending on needs and requirements, e.g. through a 360° cockpit in technical customer service as well as in sales orientation - perfectly customised to the respective use case of the company. The basis for EcholoN Customer Service is, on t ... read more about EcholoN

CliPlace is a Customer Ticket Portal for self-service and complex ticket management. That means that customers open tickets, view statuses and change history, reply, and add files. The portal owner manages several projects in one system, configures access for contacts, customizes the visibility of ticket information, brands portal, and more. CliP ... read more about CliPlace

Effortless Quality Assurance and Workforce Management. Simplified agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Welcome to the digital era of Workforce Engagement Management. ... read more about Playvox

8x8 can help you deliver a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize the outcome of each precious engagement. Start getting insights based on 100% of your customer calls using Speech Analytics — up and running in ... read more about 8x8 Contact Center

Rush sender, as a professional messaging solution, is a pioneer on the market of business communication. It enables teams of any size to gather all the messages across any channel and respond to them using one centralized dashboard. With Rush, your communication with customers becomes much faster, easier, and more satisfactory. 1. All-in-one te ... read more about RushSender

We help companies communicate with customers more effectively and efficiently. Whelp is a conversational customer support platform that helps businesses to communicate with customers across any channel. Whelp offers an AI-based chatbot that automates up to 60% of customer inquiries. In addition to automation, Whelp’s customer management platform ... read more about Whelp

Deliver better support with an all-in-one customer service platform: - Communicate with context by checking previous sales, marketing, and support interactions with one click. - Measure client satisfaction and request feedback easily. - Speed up ticket resolution with intuitive routing, priorities, and automation rules. - Manage all customer ... read more about Touchpoint Suite

Donut.cx is the ultimate omnichannel engagement platform for elevating customer service and fostering better relationships with customers. It brings together all customer interactions in one convenient place so that teams can streamline issue resolution, drive sales growth and provide a truly personalized experience for every client all from within ... read more about Donut.cx

MonkeyPesa is a CRM platform that provides software for businesses to grow better, faster. Our platform includes marketing, sales, customer support & payments products that our customers’ needs at any stage of growth. We are currently serving clients from over 16 countries on all continents. MonkeyPesa is a hybrid company with employees working ... read more about MonkeyPesa

Bonga Cloud is a robust and versatile call center tool designed to streamline operations, enhance customer experiences, and empower call center teams. With its comprehensive set of features, Bonga Cloud transforms call centers into efficient hubs of customer satisfaction. With features like intelligent automation, real-time analytics, and custo ... read more about Bonga Cloud

Dialogview's customer support solution redefines how businesses approach customer service, merging AI intelligence with omnichannel capabilities to provide unparalleled support. This comprehensive platform automates over 70% of customer inquiries, utilizing generative AI to deliver fast, accurate, and personalized responses across multiple channels ... read more about Dialogview