Best CRM Consulting Services Companies
Searching for top companies for CRM consulting provider? Here is a list of top customer relationship management consulting firms with verified reviews by Goodfirms. Outsourcing from dedicated customer relationship management consulting firms builds loyalty and strengthens your brand value. And it is highly important in today’s customer-focused world, to CRM implementation as the company’s bedrock capability. In need of top CRM implementation services for your firm? Just go through the below rundown of top CRM consulting firms below and select the one that fits your business criteria accurately.
List of Top Firms for Customer Relationship Management Consulting
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CLOUD6 is a leading web design company in Dubai with expertise in web development, e-commerce web design, branding, SEO & digital marketing. With over 5+ years of global experience, we have collaborated with leading organizations and brands. We specialise in custom web development. CLOUD6 is a mixture of both industry experts and budding tech enthusiasts who ... read CLOUD6 reviews & insights
$100 - $149/hr10 - 492024Dubai, UAEVerified Client Review
-Excellent team & supportive
reviewed by: Antony KJ, Design Specialist at CINQ -
Buzinessify is a full-scale digital growth platform empowering businesses across industries like real estate, e-commerce, healthcare, and travel. Its feature-rich Business Management Platform (BMP) unifies Inventory, Booking, CRM, CMS, Finance, HR, and more, helping businesses streamline operations, enhance productivity, and drive growth.
$150 - $199/hr50 - 2492017Los Angeles, CaliforniaVerified Client Review
-Best business solution ever. With its custom pricing plans, I paid only for solutions/technologies I
reviewed by: Dan Brain, manger at the-katalys -
Apphienz is an authorized Salesforce Registered Consulting Partner that has helped over 100 corporations and nonprofit organizations. Apphienz provides transformational business and technology services that are customized to become a unique solution for your company specifically in the sales, services, and marketing ecosystem. We enable organizations to better connect with their customers through comprehensive business ... read Apphienz reviews & insights
NA10 - 492014San Diego, CaliforniaVerified Client Review
-I would recommend Apphienz and Mani to anyone
reviewed by: Whitney Boudreaux -
🚀 About ProLance IT Established in 2019, ProLance IT is a leading IT solutions provider based in Surat, powered by a team of 50+ skilled professionals. We specialize in delivering innovative and high-quality IT solutions that help businesses thrive in the digital age. 🚀 Why Partner with ProLance IT? 💡 Dedicated Expertise: Our experts are ... read Prolance IT reviews & insights
$25 - $49/hr10 - 492019Surat, IndiaVerified Client Review
-Prolence created a sleek, user-friendly e-commerce site that perfectly enhanced our brand’s online.
reviewed by: viral GALCHAR, Businesses Partner at Agate collections -
Eureka Digitization and Automation Services (eDAS) is a digital automation company, delivering cutting-edge Software-as-a-Service (SaaS) solutions to help businesses operate better than ever before. We offer a range of robust digital products, solutions and services, tailored to your requirements. At eDAS, we strive to transform technologies and deliver uncompromised quality to improve customer experience, sales, ... read Eureka Digitisation and Automation Services reviews & insights
< $25/hr50 - 2492021Thane, IndiaVerified Client Review
-It was amazing experience with Auto Hub
reviewed by: Anksh bamrara, Marketing at Auto Hub Performance -
We were established in 1996 as a development agency with just a few software engineers and a big dream. Today, we are a team of more than 50 gate6ers who produce groundbreaking solutions that wow our clients. Our global workforce in Phoenix; San Jose, London, England and Indore, India provides a diverse set of resources ... read Gate6, Inc reviews & insights
$50 - $99/hr50 - 2491996Scottsdale, ArizonaVerified Client Review
-Great service and response.
reviewed by: Mike Gibson, President at Factory Direct Models -
Cirronex is a UK-based technology partner helping businesses across the U.S, Middle East, , and Europe scale smarter through advanced digital solutions.We specialize in Salesforce development, AI-powered systems, e-commerce platforms, and custom web development all designed to boost productivity and deliver real business value.With a skilled team and a strong focus on speed, quality, and ... read Cirronex reviews & insights
$25 - $49/hr10 - 492021High Wycombe, United KingdomVerified Client Review
-Cirronex delivered smooth, efficient ERP integration with great communication, and on-time delivery.
reviewed by: Rachelle Hunt -
For 10 years, we have been successfully enriching businesses of all sizes by developing and implementing customized CRM systems that help leverage data to achieve exceptional results. Specializing in digital transformation, we offer personalized solutions tailored to meet the unique needs of entrepreneurs at every level. With expertise across various industries, including logistics, freight forwarding, ... read SaprIT reviews & insights
NA10 - 492013Mountain View, CaliforniaVerified Client Review
-Working with SaprIT was excellent; their professionalism and CRM solutions improved our efficiency.
reviewed by: Catherine Ilaschuk, Marketing assustant at Elit-Web -
Fresh Design Agency is a Web Design and Development Agency which provides a full complex of digital business transformation services starting from business analysis and UI development to full-stack web development and support. Our main focus is on business process automation through the implementation of online services for the business to communicate with its clients. All ... read Fresh Design Agency reviews & insights
$50 - $99/hr10 - 492007Kyiv, UkraineVerified Client Review
-Excellent web project development
reviewed by: Valeriia Balimasova, Digital Marketing Manager at Difmark.com/PayOp.com -
Johnny Grow℠ is a business growth consultancy that delivers professional services to help clients increase company revenue growth, profit growth and market capitalization. Growing our clients business is our business.
$200 - $300/hr10 - 49Melbourne, FloridaVerified Client Review
-The Johnny Grow team exceeded our expectations.
reviewed by: Laureen Peterson, Customer Relations Manager at AT&T Mobility -
Vatsin Technology is the leading company providing the best-in-class ERP & CRM systems to our esteemed clients. Our purpose of existence is to transform people driven companies to process-centric organizations. Apart from this, we also provide other business solutions and IT services to the clients. We are committed to delivering best Cloud Computing and Website ... read Vatsin Technology Solutions Pvt Ltd reviews & insights
$25 - $49/hr50 - 2492016Gurgaon, IndiaVerified Client Review
-Fast Implementation and Good Support
reviewed by: Vardan, Marketing Manager at Windlass -
Solvios Technology is a US-based full-stack development agency that helps businesses solve complex problems with powerful, scalable, and intelligent digital solutions. From modernizing legacy systems to building AI-powered platforms from scratch, we transform the way organizations operate, compete, and grow. Our solutions go beyond just writing code — we bring together full-stack expertise, cloud-native architecture, ... read Solvios Technology reviews & insights
$25 - $49/hr10 - 492012Boca Raton, FloridaVerified Client Review
-An outstanding DevOps firm ensuring rapid and reliable delivery.
reviewed by: Michael Felvia, CEO and founder at Solve and Optimize -
DynamicsSmartz, a trusted full-service Microsoft Business Solutions provider since 1999, has been helping businesses scale through a comprehensive suite of Microsoft applications, including Business Central, Finance & Supply Chain Management, CRM, Field Service, and the Power Platform. As a division of Rochester-based Netsmartz LLC, DynamicsSmartz specializes in providing end-to-end services, including implementation, integration, and ongoing support. Our ... read DynamicsSmartz reviews & insights
NA250 - 9991999Rochester, New YorkVerified Client Review
-Commendable team with off-shore Support. I can Proudly recommend DynamicsSmartz to anyone.
reviewed by: Daniel Smith -
BFJ Digital provides insightful and strategic digital marketing solutions to drive business to a wide variety of clients around Australia. Data Driven Research BFJ Digital's core is data. We combine millions of data points, networks, audience types, ad variations, keywords, and refine the output into a solution that is usable. Every project begins with a ... read BFJ Digital reviews & insights
$150 - $199/hr10 - 492009Brisbane, AustraliaVerified Client Review
-An outstanding experience marked by expertise, collaboration, and measurable business growth.
reviewed by: Anonymous -
B10hub is a UK-based business consultancy led by Certified Scrum Masters, focused on helping companies grow by rebuilding their digital, commercial, and operational strategies. We go beyond web design and lead generation—our team aligns your entire stack for performance. From CRM setup and workflow automation to revenue forecasting and client retention, we create systems that ... read b10hub reviews & insights
$50 - $99/hr2 - 92024Belfast, United KingdomVerified Client Review
-Business transformation and improvement
reviewed by: Rosina Morrow -
Stridely Solutions delivers innovative, futuristic IT solutions and consulting services, empowering businesses to overcome complex challenges. With 6 global offices, Stridely delivers high-impact services across ERP, CRM, Data Analytics and AI, IoT, Data Warehouse, Cloud, App development and modernization, and Tekla automation. Our team of over 600 experts are dedicated to creating lasting business value, ... read Stridely Solutions reviews & insights
$25 - $49/hr250 - 9992016Mason, OhioVerified Client Review
-We've established long term friendships that go beyond IT support!
reviewed by: Jeff Bockert, VP of Business -
DemandDynamics offers On Demand Services for Dynamics 365 customers. Our On Demand Services is a Pay-as-you-Use engagement model which offers our customers Continuous Engagement and On Demand Execution. Our array of Dynamics 365 services include Advisory, Development, Customization, Integration, and Maintenance.
NA50 - 2492020Irvine, CaliforniaVerified Client Review
-It was a great experience working with DemandDynamics for Dynamics CRM Implementation
reviewed by: DemandBlue -
Forcery is a top Salesforce and Pardot Consultant in New York City. With over 25 Salesforce Certifications on our team, Forcery is a Google Partner and Registered Salesforce Consulting Partner, founded by veteran Salesforce MVP and Trailhead Academy Instructor Tigh Loughhead.
$150 - $199/hr2 - 92020NYC, New YorkVerified Client Review
-Best Salesforce Experts in New York
reviewed by: Kyle Schwartz -
Ambibuzz Technologies LLP is a business process optimization and automation company dedicated to helping organizations define, develop, and streamline their operations through smart digital solutions. Specializing in ERPNext consulting and implementation, we offer tailored services that enhance operational efficiency and scalability. Our proprietary AmPower® Business Suite—comprising modules for CRM, Accounting, Helpdesk, and HRM—empowers businesses to ... read Ambibuzz Technologies LLP reviews & insights
$25 - $49/hr10 - 492019Mumbai, IndiaVerified Client Review
-Very satisfied and their implementation, highly recommended organization.
reviewed by: Shalini Singhi, Director at IRC Engineering Services -
Are you looking for a reliable and innovative CRM solution provider for your business? Look no further than CloudOnHire, the leading company in delivering CRM solutions using Salesforce, Microsoft Dynamics CRM, and Custom Software Applications. We have a proven track record of more than 5 years of CRM experience, and we have helped clients achieve their ... read CloudOnHire reviews & insights
< $25/hr10 - 49Bengaluru, IndiaVerified Client Review
-Team have been proactive in ensuring that we start using the system.
reviewed by: Anil C Sharma, Founder & Director at KHALI Edutech Solutions -
Tripearltech Private Limited is a solution implementer for various on-premise Microsoft products like Dynamics NAV, Dynamics CRM, Dynamics AX, and cloud-based solutions like D365 Business Central, D365 Finance & Operations, D365 Customer Engagement. Apart from ERP - CRM solutions we are also providing services for Microsoft Power Platforms, Cloud Computing, Web/Desktop Development, Mobile App Development, ... read Tripearltech Private Limited reviews & insights
$25 - $49/hr10 - 492021Ahmedabad, IndiaVerified Client Review
-Our association with Tripearltech was great and we liked their services. They are Result-Oriented.
reviewed by: Gopinath N, Account Manager at CodeValue Technologies Pvt Ltd -
CMSMART is one of the biggest leaders in providing complete e-commerce solutions to SMB businesses all over the world. To become a trusted partner to grow up during customers' process of building & developing their website is our target mission. Various choices for different platforms such as Joomla, Virtuemart, WordPress, Magento, Shopify, or Drupal are available at ... read CMSMART reviews & insights
$25 - $49/hr50 - 2492010Ha noi, VietnamVerified Client Review
-Great Support team
reviewed by: J P -
spent significant time in business consulting and crafting custom top-notch web and mobile solutions over the globe. We have set up our benchmark in eCommerce, Web App, Mobile App, UI/UX Design, Premium Support, etc and have been positioned as one of the top web and mobile app development companies in India. Setup in 2018, with ... read Cirkle Studio Pvt. Ltd. reviews & insights
$25 - $49/hr50 - 2492018Surat, IndiaVerified Client Review
-Excellent and reliable! Worked to meet deadlines, very efficient and delivered amazing work.
reviewed by: Beni Dhillon, Brand & Marketing Consultant at Morado Media & Events -
Corecentrix’s Marketing Rule No.1 is understanding your business! Allow us to do so by placing a call at: 888-858-3183 With Corecentrix, you have a 360 view of how your business steers but now, with a better driver. We have helped multiple businesses overtake their competitors through our extensively well-rounded SEO, SMM, PPC, Web Design & ... read Corecentrix Business Solutions reviews & insights
$50 - $99/hr50 - 2492019Long Island, New YorkVerified Client Review
-Their team demonstrated exceptional knowledge of healthcare PPC strategies.
reviewed by: Anastasia Savcic, Human Resources Specialist at ADCO Dental -
Light IT provides innovative web and mobile software solutions for startups and enterprises. We offer more than just software development, we focus on clients’ needs, go deep into requirements to suggest improvements, plan our workflow to reduce the budget, and never miss the deadlines. For over 14 years on the market, we have delivered 500+ custom ... read Light IT reviews & insights
$25 - $49/hr50 - 2492006Zaporizhia, UkraineVerified Client Review
-Great flexible team that help us build and maintain a world-class web app
reviewed by: Matti Kakkori, Head of Product at at Rehinged.AI -
Custom software, web development and IT business solutions provider company US, 18+ years’ experience in building mobile, cloud & web solutions. AllianceTek provides onshore client service and project management team along with overseas developers and designers to deliver the maximum benefit to our clients. We eliminate the hurdles and headaches often associated with the traditional ... read AllianceTek reviews & insights
$25 - $49/hr50 - 2492004Malvern, PennsylvaniaVerified Client Review
-Completed project to satisfaction
reviewed by: Ram Pemmaraju, CTO at Zerify Inc. -
Appventurez is a leading Software Development company that was established with a motto of imparting end-to-end technology-oriented services to multiple large- and small-scale businesses, significantly enhancing their overall business lifecycle. We have a team of highly skilled professionals with 10+ years of hands-on experience in Web and Mobile development. We have served our customers passionately in ... read Appventurez reviews & insights
< $25/hr50 - 2492018Noida, IndiaVerified Client Review
-Great help
reviewed by: SDP -
Welcome to Innoventix Solutions, where we elevate workplaces with clever solutions. With over 8 years of global experience, we're more than experts – we're your partners in success. Our Offerings: 1. SharePoint and Microsoft 365 Consulting Services: Struggling to streamline your workplace? Our Office 365 Consultants excel at delivering tailored solutions with 17 years of combined industry ... read Innoventixsolutions reviews & insights
$25 - $49/hr10 - 492017Vancouver, CanadaVerified Client Review
-Innoventix combines startup speed with enterprise-quality structure
reviewed by: Kuba Szczesniak, Founder at Wizcode -
Techcronus Business Solutions is a global provider of Digital Solutions using cutting-edge technologies since 2010. Our value proposition is our strength that distinguishes us in terms of industry specific services, emerging technology expertise, strategic alliances with professional consultants and business experts, and long-term partnership commitments. We work with Startups, SMBs as well as Enterprises throughtout ... read Techcronus Business Solutions reviews & insights
$25 - $49/hr50 - 2492010Ahmedabad, IndiaVerified Client Review
-Efficient and simple. We work with you in the future.
reviewed by: Gary Vayner -
CETDIGIT (formerly Cetrix Cloud Services), a Cetrix Technologies company, provides consultation, planning, implementation, development, customization and support services for multiple platforms. Please use the information below or the quick contact form to get in touch with us for a free consultation.
NA50 - 2492019Riyadh, Saudi ArabiaVerified Client Review
-Awful
reviewed by: Avneesh Oberoi, Owner at TDC LLC -
Dotsquares is a leading IT implementation services company with over 23 years of experience and more than 1,000 expert team members delivering comprehensive implementations globally. UK-headquartered with centers in India, USA, Australia, & UAE. Specializes in Salesforce, ServiceNow, Zoho implementations, plus AI/ML & cloud services. 20,000+ successful projects across multiple industries with flexible engagement models.
$25 - $49/hr250 - 9992002Billingshurst, United KingdomVerified Client Review
-Dotsquares delivered a well-executed e-commerce site with professional communication and valuable insights.
reviewed by: Afraz Kaur, Director at Kiwi Calibre -
Since 2010, we have been learning from our worldwide client base. We deliver high-quality and dependable IT solutions. Our sweet spot is mid-size to large projects. Our Taiwan-based development team encompasses 4 nationalities, and we speak a combined 7 languages. Our biggest project experience is in blockchain development, start-ups, and the digital transformation of traditional ... read 4i Tech reviews & insights
$25 - $49/hr10 - 492010Taipei City, TaiwanVerified Client Review
-4iTech's blockchain solution revolutionized our operations
reviewed by: Ken McIntyre, Chief Executive Officer at REAL ESTATE EXECUTIVE COUNCIL -
Appikr Labs has now become a synonym for innovative app development for those who wish to be distinctly ahead of their competitors. The way mobile apps are creating buzz on app stores, you really need to rethink on developing an app for your business needs. So, if you have an idea, we have the right ... read Appikr Labs reviews & insights
< $25/hr50 - 2492015Dubai, UAEVerified Client Review
-Appikr is a trusted and goal-oriented company.
reviewed by: Layla Zouhair -
At Nexevolve, were not just shaping the future of tech; were crafting a revolution. With an unwavering commitment to excellence, we empower our clients to soar to new heights. As trailblazers in technology consultancy, we specialize in Web Application Development, Digital Marketing, Odoo, SAP, and Planful. Our mission is crystal clear: to deliver bespoke, world-class ... read Nexevolve reviews & insights
$50 - $99/hr10 - 492008Sydney, AustraliaVerified Client Review
-Exceptional Digital Marketing Services by Nexevolve.
reviewed by: Jon Keller, CEO at AppGyver -
We create websites and services that allow you to identify competitors and solve business problems on a technological level. Our team has been developing websites and creating online stores for 9+ years, during this time we have completed more than 60 projects, and spent more than 120 000 hours on development! New technologies, creative approach, ... read Andromeda Web Solutions & Services reviews & insights
$25 - $49/hr10 - 492018Riga, LatviaVerified Client Review
-Their openness and assistance in making difficult decisions deserve respect
reviewed by: Mark Kaleinikovas, Senior Sales Executive at Deloitte -
At Universal, we’re not here to play it safe... we’re here to make waves. Whether you’re looking to write that bestselling book, launching an app that disrupts, or crafting marketing content that actually converts, we’ve got your back. From epic design to next-level digital solutions, we make it happen. Our team of experts is here ... read Universal Writing Hub reviews & insights
NA10 - 491997Berkeley, CaliforniaVerified Client Review
-We felt supported throughout.
reviewed by: Lang Morris -
SKYINFITECH SOLUTION PVT LTD is a leading IT solutions provider headquartered in Ahmedabad, Gujarat, India, with a mission to empower businesses through innovative technology. Established in 2015, we have grown into a trusted partner for startups, SMEs, and enterprises worldwide, delivering tailored solutions that drive efficiency, profitability, and growth. Our team of 50+ professionals, including ... read SKYINFITECH SOLUTION PVT LTD reviews & insights
$25 - $49/hr50 - 2492015Gandhinagar, IndiaVerified Client Review
-A modern, feature-rich app that matched our vision perfectly.
reviewed by: Stephen John, Senior Associate at PwC UK -
Insights Consulting is a custom software development and digital transformation company focused on building scalable, business-critical platforms. We help organizations replace manual workflows and disconnected tools with secure, efficient systems tailored to their real operational needs. Our core expertise lies in custom CRM, ERP, CMS, and internal business platforms, designed to centralize data, automate processes, ... read Insights Consulting reviews & insights
$25 - $49/hr10 - 492022Tbilisi, GeorgiaVerified Client Review
-Working with Insights Consulting was fast, collaborative, and highly effective
reviewed by: Lana Mamisashvili, Database Administrator at Predator -
Test 29 OpenXcell offshore development team has enough expertise to embody even the most daring ideas into perfect web apps. Our outsourcing team does not just create custom web applications but also solves your business problems. We are ever-ready to meet your high expectations and quality standards, find solutions for your business tasks, and offer ... read BMC Software Company reviews & insights
$50 - $99/hr250 - 9992020Houston, TexasVerified Client Review
-Great company to use for Nearshore development.
reviewed by: Vincent Porter, Marketing Specialist at Freelance Marketing -
AdaptNXT is a boutique technology solutions organization, simplifying the digital transformation for businesses. We closely engage with our customers, understand the requirements well and simplify the digital adaption for them which directly increases their bottomline.
$25 - $49/hr10 - 492020Bengaluru, IndiaVerified Client Review
-Head of Content Marketing
reviewed by: Giselle Schubert -
Depasser Infotech delivers digital transformation and technology services from ideation to execution. We take an agile and collaborative approach to creating customized solutions across the digital chain. At the same time, our deep expertise in applications management helps optimize your Information Technology into a strategic business asset. Whether you need to differentiate your entity or ... read Depasser Infotech reviews & insights
< $25/hr10 - 492011Mumbai, IndiaVerified Client Review
-Rating to Depasserinfotech
reviewed by: Yousuf Mohammed Abdul -
We provide real solutions to your toughest business and IT challenges. From strategy to execution, our expert team ensures your goals are met with practical, result-driven approaches. Our Mission: Our mission is to solve real-world business and IT challenges with precision and care. We aim to empower businesses with innovative solutions, ensuring growth, efficiency, and success ... read Copula Global Consulting Inc reviews & insights
< $25/hr10 - 492022Dallas, TexasVerified Client Review
-My experience with Copula Global was outstanding
reviewed by: Orso Coffee, Founder at Orso Coffee -
Extend your team to achieve your results faster and more efficiently with our middle-level and senior-level developers. Only experienced specialists skilled in Agile tight collaboration and fluent English speakers.
$25 - $49/hr10 - 492018Zaporizhia, UkraineVerified Client Review
-Great assistance and maintenance for our WordPress website
reviewed by: Julia Tv., CBO at WOXAPP | Tech Consultant | Web and Mobile Expert -
Ashapura Softech is CRM software consulting and Software Development Company, We believe in delivering success with sales and service cloud-based service providers and partner solution company. The aim of Ashapura Softech is to partner with Salesforce clients to maintain their current CRM while incorporating its very best features, leading to a robust, up-to-date Salesforce-powered solution. ... read Ashapura Softech reviews & insights
$25 - $49/hr10 - 492012Ahmedabad, IndiaVerified Client Review
-Custom application development services
reviewed by: Vipul SHAH, President at at MNH SoftSkills Inc. -
Damco Solutions is a leading IT Services and Solutions company with expertise in providing exceptional customer value and immense business advantages to its customers worldwide. We bring 27+ years of experience in the IT industry, having helped several leverage technologies, transform their businesses and acquire sustainable growth. Our expert solutions and services help businesses stay ... read Damco Solutions reviews & insights
$50 - $99/hr1,000 - 9,9991996Middlesex County, New JerseyVerified Client Review
-Great Firm to work with
reviewed by: noble morgan, Dry Bean Commodity Broker at D.W. Sturt & Co. -
Epnovate Technology is a pioneer Information Technology services company, delivers SAP ECC & S4 HANA consulting, Implementation, Support, systems integration and outsourcing solutions to the clients in numerous industries.We are providing customized solutions, based on solid foundations and rigorous best practice.
NA10 - 492016Ahmedabad, IndiaVerified Client Review
-Good SAP Software Services Provider Company
reviewed by: Jaydeep khatri, Digital Creative Director at at Digihify Marketing Solution -
Beyond Key has been a global IT and software solution provider since 2005. Beyond Key gives influential decision-makers in the United States, Canada, the United Kingdom, Europe, and Australia a crucial edge by connecting them to a dynamic network of information, people, and ideas. At the heart of Beyond Key is the company's strength: delivering ... read Beyond Key reviews & insights
$25 - $49/hr250 - 9992005Chicago, IllinoisVerified Client Review
-Making dreams in to Reality
reviewed by: Jaco Van Niekerk, Quality and Business Systems Manager at Grow -
18+ years of experience | 1500+ successful projects | 30+ prestigous awards for innovation The AI era is here. For ambitious businesses, it’s not just an opportunity; it’s a necessity. At Geeks Ltd, we are your total tech ally for the AI age, guiding you through every stage of your AI Transformation. We demystify AI, transforming complexity ... read Geeks Ltd reviews & insights
$50 - $99/hr50 - 2492007Houston, TexasVerified Client Review
-While the collaboration started with promise, shortcomings in project management and transparency ultimately impacted the delivery experience.
reviewed by: Anonymous
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