WaitWell
Built for the busy
WaitWell is a secure, scalable queue management and appointment scheduling platform that helps organizations improve customer flow, reduce wait times, and operate more efficiently. Customers can book appointments or join virtual queues through multiple channels including QR codes, web links, SMS, kiosks, and Waillo Chat, making access simple and flexible. Real time updates and AI powered wait time predictions keep customers informed and reduce uncertainty.
For staff and managers, WaitWell provides real-time dashboards showing queue status, service volume, and customer flow. Waillo Insights supercharges WaitWell reporting by enabling teams to ask plain language questions, quickly identify bottlenecks, uncover trends, and make data-driven staffing and operational decisions without complex reports.
With secure payments, open API integrations, and HIPAA and SOC 2 compliant security, WaitWell delivers a modern solution for efficient, high quality service delivery.
For staff and managers, WaitWell provides real-time dashboards showing queue status, service volume, and customer flow. Waillo Insights supercharges WaitWell reporting by enabling teams to ask plain language questions, quickly identify bottlenecks, uncover trends, and make data-driven staffing and operational decisions without complex reports.
With secure payments, open API integrations, and HIPAA and SOC 2 compliant security, WaitWell delivers a modern solution for efficient, high quality service delivery.
2020
Canada
- Government-administration
- Health-wellness-fitness
- Higher-education
- Hospital-health-care
- Hospitality
- Medical-practice
- Retail
- Veterinary
- Arabic
- English
- French
- German
- Somali
- Spanish
- Ukrainian
Industries
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Government-administration
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Health-wellness-fitness
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Higher-education
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Hospital-health-care
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Hospitality
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Medical-practice
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Retail
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Veterinary
Licensing & Deployment
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Proprietary
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Cloud Hosted
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
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Email
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Chat
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Phone
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24x7 Support
Training
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Webinar
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Documentation
Media
WaitWell Core Features
Focus of School Management Feature
- Administrative Management
- Attendance Management
- AI Features
WaitWell Pricing
Pricing Type
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Usage Based
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
Pricing Description
Find your perfect fit with one of our four tailored plans.
Plans & Packages
WaitWell Starter
$29 Per Month
Ideal for organizations managing a single line with fewer than 3-5 services.
Best suited for businesses with up to 100 visits per month.
Best suited for businesses with up to 100 visits per month.
Features
- 1 location with unlimited staff accounts
- 100 SMS per month (top-up available)
- 1 virtual queue (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (basic communication templates)
- Dashboard
- Basic Reports, without Waillo Insights
- Payments
- Starter Support (Knowledgebase and Live Chat)
WaitWell Basic
$55 Per Month
Drive additional efficiencies with more advanced workflow functionality.
Suited for businesses with fewer than 3,000 visits/month.
Suited for businesses with fewer than 3,000 visits/month.
Features
- Unlimited locations and staff accounts
- 250 SMS per month (top-up available)
- 2 virtual queues (synced appointments and walk-ins, with AI wait time estimator)
- Appointment booking and management
- Unlimited 2-way messaging (advanced communication templates)
- Dashboard
- Advanced Reports, without Waillo Insights
- Payments
- Basic Support (Knowledgebase, Live Chat and Email)
- Ad Free
- Broadcasts and Alerts
- Waivers/Forms
