Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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List of the Best Customer Engagement Software with Reviews

  • WEEZMO

    CONNECT. ENGAGE. REACH.
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    Weezmo is a software organization based in Australia that offers a piece of software called Weezmo. Weezmo offers online and 24/7 live support. Weezmo features training via live online and in person sessions. The Weezmo software suite is SaaS and Windows software. Weezmo is customer experience software, and includes features such as analytics, customer segmentation, dashboard, feedback management, ... read more about WEEZMO

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Kangaroo Rewards

    Loyalty that Works
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    Kangaroo Rewards is a customer loyalty software solution for businesses. Kangaroo's loyalty rewards program app can be downloaded to use on a tablet and/or can be integrated with brick & mortar POS Systems and/or eCommerce websites. Once activated, businesses of any size with multiple branches can start rewarding customers for purchases and actions that are integral to their success and send email ... read more about Kangaroo Rewards

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    50% in Customer Engagement Software
  • PDCflow

    REACH YOUR CUSTOMERS TODAY.
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    PDCflow a simple and efficient payment acceptance and digital signature application. Suitable for any company regardless of size, PDCflow enables merchants to collect any type of payments--whether online, over the phone, or even on a mobile device. The platform also offers integrated compliance management tools, comprehensive reporting, as well as recurring payments automation and payment reminder ... read more about PDCflow

    Entry Level Price
    $40 Per Month
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Storyteller

    We Built Stories So You Don't Have To
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    We’ve built Storyteller for one simple reason - we’re obsessed with Stories. Storyteller has been designed to get your app and website ready to launch Stories as soon as possible. It is simple to use with an industry leading UX and a powerful CMS that gives you all the authoring & publishing tools that you need to create, schedule & preview all your Stories - all in on place. You can even impo ... read more about Storyteller

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Category Focus
    100% in Customer Engagement Software
  • 1Page

    Conversation starters, insights for every meeting
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    5 minutes before every meeting, 1Page alerts you to start preparing. For each person you are meeting, you get a 1Page customized summary of social insights about the person for conversation starters and their company insights. No more last-minute frantic searches! Get insights about the person you are meeting, conversation starters, talking points and data, minutes before every meeting! ... read more about 1Page

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    100% in Customer Engagement Software
  • 8x8 Contact Center

    Create winning experiences with a cloud contact center.
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    Be there when customers need you with the ability to connect and collaborate anywhere, any time with the mobile app. Always present the company identity even when using personal devices. 8x8’s SMS, ChatApp, Video Interaction and Voice APIs provide an easy way to create unique brand experiences that increase customer engagement and satisfaction. Fully understand your customer’s journey an ... read more about 8x8 Contact Center

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    20% in Customer Engagement Software
  • gallabox

    Convert Conversations into Actions
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    Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members to access. With the help of WhatsApp Chatbots, Gallabox helps provide your business with the necessary 24x7 customer support. With Gallabox, you can: - Increase your lead conversions - Reduce your sales and support costs - Retain more customers - Improve team productivity - Automate delivery, shippi ... read more about gallabox

    Entry Level Price
    $327 Per Year
    Free Trial
    14 Days
    Category Focus
    50% in Customer Engagement Software
  • NovelVox CXInfinity

    Empowering Agents Enhancing Customer Experience
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    Unlock digital potential with CXInfinity, an AI-driven digital customer engagement platform enabling agents to engage with customers in real-time. Bring the conversation to new digital channels by allowing brands to offer consistent services across all of them. With CXInfinity, the agents get a unified platform to receive interactions from all the channels. The ability to unify information from mu ... read more about NovelVox CXInfinity

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • CRMzz

    Social marketing platform for businesses, customers and influencers
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    CRMzz is a customer development, engagement & retention platform with Influencer's search engine, and management to help amplify brand exposure, Sign up now and enjoy the unlimited features we offer. A 360° customer lifecycle platform from awareness to advocacy, available on web. IOS and Android ... read more about CRMzz

    Entry Level Price
    $0 Per Year
    Free Trial
    Available
    Category Focus
    50% in Customer Engagement Software
  • Valuecase

    We enable B2B sales teams to systemise a buyer-centric digital sales process via digital spaces.
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    Valuecase enables B2B sales teams to systemise a buyer-centric digital sales process. Sales teams can create and share digital spaces with their prospects that span the entire buyer-seller relationship from first call to customer success. Every space is automatically personalised through the CRM and used collaboratively by buyer and seller to close a deal. This includes not only sharing of key inf ... read more about Valuecase

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    100% in Customer Engagement Software
  • InsightSUITE

    Better Decisions Through Better Listening
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    First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their targe ... read more about InsightSUITE

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • QaizenX

    Listen-Act-Improve
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    QaizenX manages the experience of your people. QaizenX's customer experience software measures the experience of your customers and helps you boost customer loyalty, which is the ultimate goal of any business. The employee experience software aids your organization to enhance the employee experience and engagement of your employees which can lead to increased productivity and better work cultu ... read more about QaizenX

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Category Focus
    30% in Customer Engagement Software
  • Churn360

    Customer Success Platform engineered for growing companies
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    Churn360 brings together customer's data that is spread across multiple SaaS products like CRM, Subscription billing software, help desk softwares, etc. into one convenient, easy to use page that provides the CSM a 360 degree view of the customer. In addition Churn360 provides features like playbook automation, customer journey mapping and tracking, surveys, AI based opportunity management to effe ... read more about Churn360

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • SalesDeck

    The Customer Meeting Platform
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    With virtual selling, engaging customers and managing sales teams has never been more challenging. SalesDeck, customer meeting platform, makes it easy to follow sales processes and collaborate with customers during videoconference . Find out how you can sell more and faster with SalesDeck. ... read more about SalesDeck

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Spectrio

    Dynamic Customer Engagement for Your Business.
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    Spectrio connects directly with your customers using our Digital Signage, Interactive Kiosks, Wi-Fi Marketing, Overhead Music, On-Hold Marketing, and Scent Marketing. Whether you're looking for a customizable solution or a robust enterprise-grade approach to customer engagement, Spectrio has you covered with a full suite of products to help you connect. Creating, updating, scheduling, and serving ... read more about Spectrio

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    40% in Customer Engagement Software
  • Merren

    Customer surveys that get done in a snap.
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    Collect customer feedback close to the time and place of customer interaction. Leverage the reach and familiarity of modern communication platforms to improve the response rate Automate the customer journey mapping by integrating it with the CRM. Visualize real-time data. Merren is a consumer survey solution that uses popular messaging apps that customers are already comfortable with, to run ... read more about Merren

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Category Focus
    30% in Customer Engagement Software
  • Touchpoint Suite

    The all-in-one platform to engage customers and grow your business. Releasing publicly Q4, 2023
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    Touchpoint is a customer engagement platform that unifies every step of the customer journey, from consideration to support. Achieve a 360-degree overview of all customer activities and share information across sales, marketing, and support departments. Designed with small and medium businesses in mind, Touchpoint offers simple yet robust features, such as: - Touchpoint Serve: ticketing a ... read more about Touchpoint Suite

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Category Focus
    50% in Customer Engagement Software
  • Donut.cx

    Attract, sell and support customers with an omnichannel messaging platform
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    Donut.cx is the ultimate omnichannel engagement platform for elevating customer service and fostering better relationships with customers. It brings together all customer interactions in one convenient place so that teams can streamline issue resolution, drive sales growth and provide a truly personalized experience for every client all from within an intuitive unified team inbox! Donut.cx helps ... read more about Donut.cx

    Entry Level Price
    $20 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Customer Engagement Software
  • Authkey.io

    Platform Which Provide Bulk SMS & Voice API, WhatsApp business API and Email API For Brand Marketing
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    Authkey.io is a multichannel API platform enabling businesses to use channels simultaneously to connect via one API. It offers API for Bulk SMS, Event Based Messages, OTP Deliveries, Voice, Email, Authentication via multiple channels and WhatsApp. SMS API Allows businesses to send SMS notifications, alerts, transactional messages, marketing campaigns, and more. Voice API offers businesses ... read more about Authkey.io

    Entry Level Price
    $22 One-time
    Free Trial
    7 Days
    Category Focus
    33% in Customer Engagement Software

Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by GoodFirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  GoodFirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

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