Best Customer Engagement Software

Grow, retain, and engage your customer base instantly with 24/7 coverage. It is fully automated so you can get back to what matters most. True Lark (formerly FrontdeskAI) offers an AI assistant named Sasha. Sasha responds to your missed calls via text with quick-empathic responses 24/7. And it’s all fully automated, so you don’t have to lift a finger. Technology that matches how you run your b ... read more about TrueLark

Truepush is a world's most affordable Push notification company platform for websites. Truepush is working closely with 25,000+ developers/marketers globally. Bloggers, Marketers, App owners & developers from varied industries including Media houses and E-Commerce websites are sending millions of notifications every day. We have advanced features like Segmentation(Pre-defined and custom segments), ... read more about Truepush

Twik automatically personalizes eCommerce + B2B websites to increase Sales & Revenue. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traffic, Twik provides your visitors with products according to their intent and engaging experience for all users. twik announced one of the promising startups for customers experience and selected 5 of ... read more about Twik

UrbanBuz is a software organization based in United Arab Emirates that offers a piece of software called UrbanBuz. UrbanBuz features training via documentation, and live online. The UrbanBuz software suite is SaaS software. UrbanBuz offers online, and business hours support . UrbanBuz is customer engagement software, and includes features such as analytics, churn management, communication manageme ... read more about UrbanBuz

Behavior-Based Customer Messaging. Perfect for Your SaaS. Onboard and engage your SaaS users with targeted behavior-based campaigns. Choose the right channel — email or in-app messages — to deliver the right information when your users need it the most. Onboard your users with automated behavior-based campaigns. Deliver the right information at the right time. Trigger automated email campaigns ... read more about Userlist

Upshot.ai is a full lifecycle customer engagement and gamification platform that helps digital product owners and marketers improve their product adoption and conversions. Fortune 1000 companies such as GE, UHG, Puma, Sony, ITC, Tenet healthcare are using upshot.ai and observed as high as 400% increase in product adoption and 300% YoY increment in revenues. Upshot.ai uses advanced analytics, segme ... read more about Upshot

Ensure your customers unlock the potential of your software by helping them see the value of what you offer instantly. You can achieve this with our interactive guides, Virtual Assistant, and Announcements feature, which lets you ask for feedback and provide more support. Give your customers an immersive product experience and increase engagement by helping them achieve their goals step-by-step. ... read more about Userlane

SaaS platform with 70+ Customer Experience-Flows to serve CRM and Marketing for mid-sized companies and enterprises. We help generate revenue at customer journey touch points. All our CX-flows ready-to-go, so you don’t need to wait for IT or ‘Implementation Partners’ to shine as marketer. Manage Audiences and run Engagement Programs, Member-get-Member, Loyalty Programs, Discount Schemes, VIP ... read more about VEMT

VeriShow by HBR Labs is an intuitive agent dashboard that is combined with an easy-to-use customer interface that induces a high level of customer satisfaction for clients. Specialize in personal engagement co-browsing solutions that enable customer services agents to interact with customers in real-time efficiently, versus the traditional 'please hold' approach. Verishow also integrates seamlessl ... read more about VeriShow

An intuitive and empowering clienteling tool for store associates, Veras Affinity offers an ultra-responsive, intelligent engine that allows retailers to tap into the daily experiences of their store staff to refine product recommendations and personalize service wherever customers shop. Direct associate input strengthens data and trains AI to make smarter recommendations, the global search functi ... read more about Veras Retail

Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing. ... read more about Vivocha

VoiceSage solves problems for Contact Centres, Collection Teams, Operations Departments and Marketing Teams. By using our platform, companies are able to reduce the amount of low-value inbound calls and pre-screen outbound calls to ensure that your clients are ready to talk to you and complete your desired outcomes. We help you improve your SMS conversion rates and provide self-service options aro ... read more about VoiceSage

WeBee is a 360-degree white-labeled guest engagement platform that delivers flawless solutions to create a digital bridge to between hoteliers and guests that maximize guest satisfaction. This awarded platform simplifies hoteliers' lives by meaningful engagement with their guests to generate loyal customers, more revenue by up-selling and online ordering services, positive brand reputation managem ... read more about WeBee

Wiraya is a software company based in the United Kingdom and offers a software product called Wiraya. Pricing starts at $0.01. Wiraya offers training via documentation, and live online. Wiraya is customer engagement software, and includes features such as analytics, communication management, community management, content syndication, feedback collection, live chat, and video content. Wiraya offers ... read more about Wiraya

The WaterSmart customer engagement and data analytics platform is designed to help utilities reduce the cost to serve their customers, improve operational efficiency and increase customer satisfaction with powerful outbound communication solutions, automated self-service and water usage insights. ... read more about WaterSmart

Yellow Messenger is the worlds leading chatbot platform helping enterprises (100K+ customers) deliver real-time support on web, mobile, and messaging services such as WhatsApp, FB. Enterprises can now self-serve 80% of queries and improve CSAT by 20%, by deploying an omnichannel chatbot in 100+ languages. For critical queries, seamlessly transfer to a human agent. Integrate a chatbot atop your CRM ... read more about Yellow.ai

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, inc ... read more about Yotpo

Personalize content and produce real life engagement. Guide your audience and make your content memorable. Zoniz helps you create interaction and engagement through proximity technology. Our creative solution is just what you need to deliver your content at the right place, to the right audience. Public institutions and organizations can build a relationship with citizens and tourists using Zoniz ... read more about Zoniz

Zoovu is the next generation digital commerce search platform that merges context and meaning across channels to help brands and retailers have rich, personalized conversations with their customers. More than 3,500 brands and retailers use Zoovu to engage, educate and empower shoppers to find and buy the right product, including Amazon, P&G, Whirlpool and Microsoft. Zoovu operates worldwide in 500 ... read more about Zoovu

Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special ... read more about easiware

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowle ... read more about Elevio

Uptok allows you to offer 1-on-1 video sessions to high-intent shoppers on your store. Shoppers seeking help are placed in a smartly-designed queue or are immediately connected to a salesperson. Salespeople can also reach out to high-intent shoppers. The sessions run seamlessly from page to page and allow shoppers to use just audio or turn their camera on. They offer a solution for stores looking ... read more about Uptok

TrainerCentral is a secure online training platform designed for trainers and educators. Whether you're a home-based teacher, a leadership coach, or a yoga guru, TrainerCentral empowers you to take your talent far and wide, build a dedicated community, and turn your passion into a rewarding profession. ... read more about TrainerCentral

Airkit sits on top of your backend (systems of record, transactions, telephony, contact center) to deliver digital experiences that drive customer action in the last mile. Digitize any sales and service touchpoint in the customer lifecycle. Automated onboarding, self-service scheduling, digital deflection, churn prevention, and more. ... read more about Airkit

AirVote is a self-service customer feedback tool. Designed to post specific questions in multiple locations without high implementations or usage costs. AirVote QR smileys are posted on the inside of the restroom units. Supports real-time alerts and trend reports. Free forever for moderate use of ... read more about AirVote

The Simplest CRM Platform Delivering Intelligent Customer Engagement in the Cloud. The World's First Cloud-Based CRM Platform Powered by Gamification. All-in-One Solution Run Marketing, Sales and Project Management. ... read more about CRM.me

Experiture makes it easy to create customer experiences with truly personalized omnichannel messages across email, web, mobile, social, and more. Experiture has pioneered a unified approach to enhancing the customer journey through targeted, real-time & trigger-based Email, SMS, Direct Mail, Social including Geo-location & push messaging from a single platform. We have deep experience in creating ... read more about Experiture

Listen360 provides you with the insights you need to make smarter business decisions, determine which aspects of your customer experience to improve and which will have the biggest impact on your business. With real-time detractor alerts and nightly email summaries, Listen360 helps you listen closely, respond quickly, and cultivate the kind of loyalty that results in personal recommendations from ... read more about Listen360

Metaphor Engage is a unique customer engagement platform that integrates your service (web, SMS, social, phone) and backend channels to offer customers a seamless experience. It leverages and integrates your existing technologies and communication channels. Once in place, it unifies data across all channels to consistently deliver personal and relevant customer interactions and improve service and ... read more about Metaphor Engage