Top Customer Service Software
Are you trying to discover the best customer service software on the web? Get the listing of top customer support software by the research team of GoodFirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. With regards to giving stand out customer service, speed is significant. Another advantage of customer service software is the utilization of pre-scheduled email templates or push notifications that saves cost and time. Are you in need of reliable customer service support software? Just go through the below rundown of top the best customer support solutions in the market and choose one confidently.
List of the Best Customer Service Software
-
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, and Corporate Security professionals use OTRS to structure communication and streamline inter ... read more about OTRS
Entry Level PriceContact vendorFree Trial14 DaysCategory Focus30% in Customer Service Software -
Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket ... read more about Helprace
Entry Level Price$18 Per MonthFree Trial30 DaysCategory Focus33% in Customer Service Software -
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. ... read more about ManageEngine SupportCenter Plus
Entry Level PriceFree versionFree TrialAvailableCategory Focus50% in Customer Service Software -
Full-featured call controls, global coverage, and effortless reporting to make sure all of your enterprise phone channel needs are covered within a single customer software solution. Give customers the option to switch to more convenient channels such as SMS or Email to make communication all about choice. Pull in customer context from the IV ... read more about Gladly
Entry Level Price$180 Per MonthFree TrialN/ACategory Focus20% in Customer Service Software -
Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service ... read more about Froged
Entry Level PriceFree versionFree TrialAvailableCategory Focus20% in Customer Service Software -
Helpshift
Day one solutions for frustration-free automation and messaging that your customers will loveConsumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement. ... read more about Helpshift
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Customer Service Software -
Kommunicate is a world-beating customer support solution made by Team Applozic. At Applozic, we have empowered 300+ businesses with in-app messaging solutions. Being in the SaaS scenario for more than two and a half years, we have embarked on a new journey to provide an all-in-one customer support solution to help you delight your customers in this ... read more about Kommunicate
Entry Level Price$40 Per MonthFree Trial30 DaysCategory Focus50% in Customer Service Software -
Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their support and remain personal as they scale. ... read more about Richpanel
Entry Level Price$80 Per MonthFree Trial14 DaysCategory Focus33% in Customer Service Software -
Online Lead Portal is a service-first Mobile CRM tool that builds software designed to improve customer communication & develop better follow up. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our sales CRM tool is powerful and flexible, and scales to ... read more about Online Lead Portal
Entry Level Price$119 Per MonthFree Trial7 DaysCategory Focus12% in Customer Service Software -
Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. The best merchants grow through exceptional customer service. Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk. ... read more about Gorgias
Entry Level PriceContact vendorFree TrialN/ACategory Focus34% in Customer Service Software -
CoSupport AI
CoSupport AI enhances customer support and empowers businesses with data-driven insightsWith strong support from experienced advisors boasting 15 years of work in Customer Service, the CoSupport AI team creates human-centric AI solutions to ensure customer service and deliver Business Intelligence to core company departments. CoSupport AI consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support ... read more about CoSupport AI
Entry Level PriceContact vendorFree Trial7 DaysCategory Focus33% in Customer Service Software -
One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... read more about Trengo
Entry Level PriceContact vendorFree Trial14 DaysCategory Focus50% in Customer Service Software -
Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the other is the Service Enterprise which best fits for medium and large companies looking to deliver high-level service across multi ... read more about Service Creatio
Entry Level Price$45 Per MonthFree Trial14 DaysCategory Focus33% in Customer Service Software -
Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers. ... read more about Nextiva CRM
Entry Level Price$18.95 Per MonthFree Trial7 DaysCategory Focus33% in Customer Service Software -
Customer service is about more than the customer. It is about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success and keeps your business in sync. It is everything you need, in one powerful package. Offer conversational support in ways that are convenient for your customers, ... read more about Zendesk Guide
Entry Level PriceContact vendorFree Trial14 DaysCategory Focus20% in Customer Service Software -
piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Cus ... read more about piHappiness
Entry Level Price$49.99 Per MonthFree Trial30 DaysCategory Focus50% in Customer Service Software -
Crisp is a multichannel customer support platform that helps small and medium companies to scale their customers' relationship through a wide range of features. Crisp offer 3 plan for every kind of business: - Free - 2 agents - Live chat and Mobile Apps (0$ / months) - Pro - 4 agents - Multi-channel management (messenger / twitter / emails) + ... read more about Crisp
Entry Level PriceContact vendorFree Trial14 DaysCategory Focus100% in Customer Service Software -
Fortifi is a complete end-to-end cloud-based business platform making billing, marketing, and support seamless, scalable, and reliable. Fortifi offers in-depth tools to automate, categorize, notify and increase productivity for your business in intuitive and easy setup features. ... read more about Fortifi
Entry Level Price$50 Per MonthFree TrialN/ACategory Focus33% in Customer Service Software -
Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love. edesk helps manage all your customer queries,all in one place. eDesk does more than just manage your tickets - it helps you solve them. Get the answer right first time with Artificial Intelligence and more. ... read more about edesk
Entry Level Price$69 Per MonthFree Trial14 DaysCategory Focus50% in Customer Service Software -
CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledgebase, CustomerWise empowers you to focus on customer s ... read more about CustomerWise
Entry Level Price$20 Per MonthFree Trial30 DaysCategory Focus100% in Customer Service Software -
DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to ... read more about DiamanteDesk
Entry Level PriceFree versionFree TrialAvailableCategory Focus50% in Customer Service Software -
EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers sans the complicated tools, compl ... read more about EvantoDesk
Entry Level Price$15 Per MonthFree TrialAvailableCategory Focus50% in Customer Service Software -
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowled ... read more about Help Sumo
Entry Level Price$19 Per MonthFree Trial30 DaysCategory Focus50% in Customer Service Software -
NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing end-to-end view of customer cases, issues, concerns, and queries. NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a c ... read more about NABD System
Entry Level PriceFree versionFree TrialAvailableCategory Focus50% in Customer Service Software -
Whether your customer support hero is a lone warrior or a group of hundreds, Abhisi makes it easy to care for your customers because it works just like email. Sign up for the free beta and put it through its paces. Let us know if anything is quirky or needs to be added or just doesn't look right. And since you are joining at the beginning of Abhisi ... read more about Abhisi
Entry Level PriceFree versionFree TrialAvailableCategory Focus50% in Customer Service Software