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Best Contact Center Software

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Rankings updated: Dec 31, 2025
76 Software

Here are the Best Contact Center Software & Platforms

  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    $15 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    5% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics
    • AI Features

    Key Details
    Industries
    • Accounting
    • Airlines-aviation
    • Apparel-fashion
    • Automotive
    • Banking
    • Business-supplies-equipment
    • Civic-social-organization
    • Commercial-real-estate
    • Computer-software
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Entertainment
    • Events-services
    • Facilities-services
    • Financial-services
    • Food-beverages
    • Fundraising
    • Government-administration
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Information-technology-services
    • Insurance
    • Leisure-travel
    • Logistics-supply-chain
    • Luxury-goods-jewelry
    • Marketing-advertising
    • Media-production
    • Nonprofit-organization-management
    • Package-freight-delivery
    • Political-organization
    • Real-estate
    • Retail
    • Staffing-recruiting
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews
    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Small
    $15 Per Month
    Medium
    $29 Per Month
    Large
    $49 Per Month
    Enterprise
    $69 Per Month
    Visit website

  • Bitrix24

    4.5 17 Reviews Verified

    Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos ... read more about Bitrix24

    Bitrix24 Reviews

    Bitrix24 has a user-friendly approach to project management and communication which has simplified our daily operations. reviewed by: Audrey Hodges
    Entry Level Price
    $49 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    4% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Omnichannel support
    • Performance tracking

    Key Details
    Industries
    • Accounting
    • Banking
    • Business-supplies-equipment
    • Computer-hardware
    • Computer-software
    • Construction
    • Consumer-services
    • Executive-office
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management
    • Retail
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar

    Reviews
    What User‘s Say
    Streamlining Collaboration: A Comprehensive Bitrix24 Review
    Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.
    Bitrix24 has transformed the way we operate by replacing multiple services with a single, integrated ecosystem.
    Anonymous
    Bitrix24 is just awesome software and makes my work so much easier.
    Rahul Sharma
    Review Summary

    Using Bitrix24 has been an illuminating experience in streamlining collaboration and boosting productivity within our team. The platform's multifaceted features offer a comprehensive solution for communication, project management, and CRM. The intuitive interface makes navigation effortless, while the wide array of tools caters to diverse needs, from task delegation and file sharing to time tracking and client management. The integration of communication channels like chat, video conferencing, and email within a unified platform fosters seamless interaction among team members, reducing the need for external applications. Additionally, the customizable workflows and automation options have significantly optimized our processes, saving time and minimizing errors. Overall, Bitrix24 has proven to be an invaluable asset in enhancing efficiency and fostering collaboration within our organization.

    Neetika Jain
    Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Standard
    $49 Per Month

    Integration
    Integrated With
    • Intuit Mailchimp
    • Slack
    • Salesforce CRM
    • office365
    • Xero
    • Zapier
    • QuickBooks Online
    • Google Drive
    • HubSpot CRM
    Visit website

  • Dynamics 365

    4.1 17 Reviews Verified

    Dynamics 365 software smartly helps small and medium businesses to function in a hyperconnected way aligning right from customer intake to customer retention. This cloud-based software integrates well with ERP features to ... read more about Dynamics 365

    Dynamics 365 Reviews

    I am having great experience of various CRM for many years, I'd love to chime in! reviewed by: Mike Falahee at Marygrove Awning Co. Michigan
    Entry Level Price
    $65 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    10% in Contact Center Software

    Features
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    Key Details
    Industries
    • Health-wellness-fitness
    • Hospital-health-care
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Windows
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews
    What User‘s Say
    Smooth integration with almost any tool.
    Vadym Kovalevskyi
    Best CRM and top Microsoft Dyanamics 365 Partners in US
    Pankaj Mishra
    It is a low-code platform that makes it easy to configure needs
    Ronald Ander, CEO at SEOAnt
    Review Summary
    Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
    Vadym Kovalevskyi
    Vadym Kovalevskyi

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $65 Per Month
    Visit website

  • Zendesk Support

    4.5 16 Reviews Verified

    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    5% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews
    What User‘s Say
    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools
    Zendesk helps us to manage customer support inquiries easily
    Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing
    Review Summary

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Webex

    4.7 8 Reviews Verified

    Webex brings together Calling Meetings, and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging - Reduce disruptions with background noise removal and voice ... read more about Webex

    Webex Reviews

    Real-time chat reviewed by: Jared Ebrahimoff, Founder & COO at Lavari Jewelers
    Entry Level Price
    $14.50 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    10% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Accounting
    • Computer-networking
    • Computer-software
    • Education-management
    • Higher-education
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Market-research
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews
    What User‘s Say
    The most innovative part of this software is the AI-powered interactive assistant
    Aviad Faruz, Chief Executive Officer at Faruzo
    Easy usability, metrics, extensive dashboard options
    Jessica Chase , HR Manager at Premier Title Loans
    No time limit for hosting a meeting
    Mike Bran, Founder at Thrill Appeal
    Review Summary

    We Faruzo use Webex. With Webex, you can organize remote meetings with anyone, anywhere in the world. The platform offers high-quality video and audio for meetings of up to 1,000 participants without interruptions. During the webinars or video calls, you can share your screen, send files, and even start a whiteboard on which to draw. It also allows you to record meetings locally or in the cloud to review them later. The most innovative part of this software is the AI-powered interactive assistant that helps you stay online, take notes, and find out what's important about the meeting. However, this feature is only available on Enterprise plans. It’s been 3.5 years since we started using Cisco Webex twice a week for arranging video calls and sharing files with my staff. We consider it an essential tool for our business because it provides built-in AI and machine learning capabilities.

    Aviad Faruz
    Aviad Faruz, Chief Executive Officer at Faruzo

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $14.50 Per Month
    Visit website

  • Zoho Desk

    4.4 8 Reviews Verified

    What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    Zoho Desk Reviews

    With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    Pricing Type
    Per User
    15% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Reviews
    What User‘s Say
    Very helpful tool to manage our daily business
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG
    One can easily set up customer problems as a ticket and manage them efficiently
    Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
    Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
    Madison Woods
    Review Summary
    We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
    Anonymous
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    EXPRESS
    $7 Per Year
    STANDARD
    $10 Per Year
    PROFESSIONAL
    $17 Per Year
    ENTERPRISE
    $20 Per Year
    Visit website

  • tryvium

    4.4 7 Reviews Verified

    Leveraging the cutting-edge capabilities of AI, our platform revolutionizes the way support is delivered by enabling robust self-service features and providing agents with intelligent tools that ensure unparalleled service quality. With tryvium, ... read more about tryvium

    tryvium Reviews

    Enhancing Patient Care with Intelligent Contact Solutions reviewed by: Richard Alexander, Java Developer at Broadcast United Solutions
    Entry Level Price
    $3575 Per Month
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Accounting
    • Automotive
    • Banking
    • Capital-markets
    • Computer-networking
    • Computer-software
    • Hospital-health-care
    • Industrial-automation
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Blog
    • Case Study

    Reviews
    What User‘s Say
    Streamlined Logistics Operations with tryvium
    John Mark, Manager at jordlog
    Streamlining Financial Support with tryvium
    Dario alexander
    Revolutionizing Data Management: How tryvium Transformed Our Analytical Efficiency
    kelvin Raj, Analyst at Kelvianc
    Review Summary
    Using tryvium has been transformative for our business operations. The platform's intuitive interface and robust AI capabilities make managing customer interactions seamless and efficient. We’ve seen significant improvements in response times, customer satisfaction, and operational workflows. While there was a slight learning curve during the initial setup, the support team provided excellent guidance to ensure a smooth transition. Overall, tryvium has empowered us to deliver exceptional service and achieve our business goals effectively.
    John Mark
    John Mark, Manager at jordlog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Vendor pricing page Try Software Demo
    Available Packages
    Light
    $3575 Per Month
    Essential
    $5242 Per Month
    Advanced
    $7742 Per Month
    Visit website

  • MirrorFly

    5.0 5 Reviews Verified

    MirrorFly is a highly reliable and flexible in-app communication solution that offers Voice, Video & Chat SDKs under both self-managed(SaaP) and cloud-hosted models(SaaS) for niche businesses. The suite supports over 1000+ communication ... read more about MirrorFly

    MirrorFly Reviews

    VoIP API Leader reviewed by: Maria Lynette
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    12% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    Key Details
    Industries
    • Computer-software
    • Program-development
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Documentation
    • Github
    • Pub.Dev
    • Build A React Native Chat App
    • How to Build a Flutter Video Chat App
    • Build A Video Calling App Using Janus WebRTC

    Reviews
    What User‘s Say
    Contemporary in-app chat suite for niche businesses
    AaradhyaM undefined, Software Developer at NIT Info tech PVt Ltd
    Really helpful especially when working remotely
    David Michael, Developer at PRIMESIDE
    Excellent Communication Tool
    krish kash
    Review Summary
    Since partnering with MirrorFly to integrate chat into our app, we have experienced unparalleled smoothness. The process of incorporating these modern features using their power-pact SDKs has been the best experience yet. We highly appreciate their services.
    AaradhyaM undefined
    AaradhyaM undefined, Software Developer at NIT Info tech PVt Ltd

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • InfoFlo

    5.0 4 Reviews Verified

    InfoFlow is a perfect CRM solution for SMEs. The software offers all basic CRM features at an affordable price. Users can harness the power of tools like document management, task management, and ... read more about InfoFlo

    InfoFlo Reviews

    InfoFlo is a feature-rich CRM solution to manage customer relations designed to improve business productivity. reviewed by: Anonyms User
    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews
    What User‘s Say
    InfoFlo is an all-in-one and easy-to-use CRM software that is perfect for a management solution to track and manage contacts automatically.
    Nathan Mendez
    Inflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
    Anonyms User
    Inflo CRM has solved many issues that we have faced in our organisation by simply streamlining the usual process.
    Anonyms User
    Review Summary
    I like this software for giving us all information related to customers such as emails, contacts and other records. This software can be accessed online which makes it a great choice for teams that are working remotely. It is useful for small to midsize all kinds of organizations. It is easily integrated with other systems.
    Nathan Mendez
    Nathan Mendez

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $30 Per Month
    Visit website

  • Genesys

    4.5 4 Reviews Verified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    10% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews
    What User‘s Say
    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Great Call Center phone systems
    Richard Oberle
    Genesys Cloud - all the technology and know-how under one roof!
    Robert Wakefield-Carl
    Review Summary
    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Packages
    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page Download Pricing Document
    Visit website

  • Dialpad

    4.3 4 Reviews Verified

    Unite teams, automate busywork, and connect customers to the right person, every time. Simplify coaching, track adherence to best practices, and automatically monitor customer satisfaction. Speed up onboarding, surface immediate answers to ... read more about Dialpad

    Dialpad Reviews

    Useful platform for communicating with patients and colleagues during COVID & beyond reviewed by: Tyler Sanslow
    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    15% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Real-estate
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Reviews
    What User‘s Say
    Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
    Laura Samoisette
    Easy to use call & texting without giving out your personal number!
    Melissa Hirsch
    In my experience I have found the system very user friendly.
    Koren Pilkinton, 4
    Review Summary
    This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don't even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can't rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.
    Laura Samoisette
    Laura Samoisette

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo
    Available Packages
    Standard
    $15 Per Month
    Visit website

  • CloudTalk

    5.0 3 Reviews Verified

    CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with ... read more about CloudTalk

    CloudTalk Reviews

    Easy to use, Seamlesss to integrate reviewed by: Anthony Lee
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    20% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking

    Key Details
    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Infographics
    • On-Site Training

    Reviews
    What User‘s Say
    CloudTalk: A Scalable and Efficient VoIP Solution for Sales and Support Teams
    Ushmita Sharma, Senior Account Manager at Teqo Solutions
    Great technology for outbound calls
    Patrik Ruman
    Review Summary
    CloudTalk and Dialpad both offer cloud-based VoIP solutions, but they cater to different needs. CloudTalk excels in call routing, IVR, and CRM integrations, making it ideal for customer support and sales teams. Dialpad, with its AI-powered analytics and real-time transcription, is better for AI-driven insights and automation. CloudTalk was chosen for its strong scalability, intuitive interface, and advanced call management features, which align well with high-volume support and sales operations. However, if AI-driven analytics and voice intelligence are a priority, Dialpad might be a better fit.
    Ushmita Sharma
    Ushmita Sharma, Senior Account Manager at Teqo Solutions

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Available Packages
    Standard
    $25 Per Month
    Visit website

  • NextLevel.AI

    5.0 3 Reviews Verified

    NextLevel.AI is a set of human-like, fully adaptable AI voice agents that optimize workflows, enhance customer experiences, and deliver deep, actionable insights. Whether for enterprises, startups, or small businesses, this powerful solution ... read more about NextLevel.AI

    NextLevel.AI Reviews

    The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week. reviewed by: David
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    3% in Contact Center Software

    Features
    • Integration capabilities
    • Interactive voice response (IVR)
    • AI Features

    Key Details
    Industries
    • Animation
    • Automotive
    • Banking
    • Commercial-real-estate
    • Education-management
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Human-resources
    • Marketing-advertising
    • Pharmaceuticals
    • Real-estate
    • Retail
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person

    Reviews
    What User‘s Say
    Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.
    Christian Bluemlein
    Revolutionizing Business Operations with AI-Powered Assistance
    Mark Stevenson, Chief Operating Officer at InnovateTech Solutions
    Review Summary
    Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time.
    Christian Bluemlein
    Christian Bluemlein

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Worktual

    5.0 3 Reviews Verified

    Worktual is a cutting-edge conversational AI platform built to transform customer engagement and business communication. Our solutions include AI-powered chatbots, virtual assistants, and omnichannel support tools that help automate responses, streamline support ... read more about Worktual

    Worktual Reviews

    Worktual has completely streamlined our customer support reviewed by: Anonymous
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    100% in Contact Center Software

    Features
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics
    • AI Features

    Key Details
    Industries
    • Accounting
    • Commercial-real-estate
    • Education-management
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Legal-services
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • On Premises
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    Knowledge Base
    • Help Centre
    • API Documentation

    Reviews
    What User‘s Say
    Seamless AI-Powered Communication Platform That Delivers
    Sam Archer
    All-in-One Communication That Really Converts
    Santhanam, Sales Manager at PSNA Emphatic Fine Arts
    Review Summary
    Using Worktual has been a game-changer for streamlining communication and customer support. The AI-driven features, such as chatbots, omnichannel support, and smart call routing, greatly improved our response times and customer satisfaction. The user interface is intuitive, and the integration with existing tools was smooth. Overall, it's a powerful solution for modern business communication needs.
    Sam Archer
    Sam Archer

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Get Free Trial
    Visit website

  • Apptivo

    4.3 3 Reviews Verified

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & ... read more about Apptivo

    Apptivo Reviews

    Apptivo simplifies our process of managing all the needs of our company reviewed by: Radu Tyrsina, CEO & Founder at Windows Report
    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    6% in Contact Center Software

    Features
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking

    Key Details
    Industries
    • Construction
    • Education-management
    • Human-resources
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Reviews
    What User‘s Say
    Apptivo is a powerful help desk system that allows support agents to interact with customers, follow-ups and resolve queries.
    Gavin Dolton
    Apptivo CRM is the most robust software you will come across, which helps you grow your business.
    Maria A. McDowell, Founder at EasySearchPeople
    Review Summary
    Fantastic experience, this help desk solution has plenty of features. This has made my life at work so much easier. Initially, I had some problems with it but after reaching out to the customer support team, my issues got resolved.
    Gavin Dolton
    Gavin Dolton

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Standard
    $10 Per Month
    Visit website

  • Salesforce Service Cloud

    4.6 2 Reviews

    Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud Reviews

    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient. reviewed by: Margot Pierce
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Computer-software
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Internet
    • Management-consulting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $25 Per Month
    Visit website

  • Lifesize

    4.0 2 Reviews

    Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment that sets a new standard for workplace communication and productivity on a global scale. Join meetings with the touch of a button ... read more about Lifesize

    Lifesize Reviews

    Works well! Very overpriced reviewed by: Nola RC
    Entry Level Price
    $14.95 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $14.95 Per Month
    Visit website

  • Talkdesk

    3.0 2 Reviews

    Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy ... read more about Talkdesk

    Talkdesk Reviews

    Would not recommend... reviewed by: Heather Dodd
    Entry Level Price
    $75 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Human-resources
    • Information-services
    • Information-technology-services
    • Retail
    • Staffing-recruiting
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Download Pricing Document
    Available Packages
    Standard
    $75 Per Month

    Integration
    Integrated With
    • Salesforce CRM
    • slack
    • Zendesk Support
    • Microsoft Teams
    • Zoom
    Visit website

  • TeamSupport

    5.0 1 Review

    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport

    TeamSupport Review

    TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses. reviewed by: Marvin Tillery
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    25% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    Key Details
    Industries
    • Computer-software
    • Financial-services
    • Hospitality
    • Information-technology-services
    • Internet
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Zoho SalesIQ

    5.0 1 Review

    SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ Review

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Pricing Type
    Per User
    20% in Contact Center Software

    Features
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Apparel-fashion
    • Automotive
    • Banking
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Education-management
    • E-learning
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Individual-family-services
    • Marketing-advertising
    • Oil-energy
    • Real-estate
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Available Packages
    Basic
    $7 Per Month
    Professional
    $12.75 Per User
    Enterprise
    $20 Per User

    Integration
    Integrated With
    • Zoho CRM
    • Zoho Analytics
    • Zoho Desk
    • Zoho Campaigns
    • Zoho Sites
    • Zoho Mail
    • Zoho Assist
    • Zoho Flow
    • Wordpress
    • Telegram
    • Blogger
    • Unbounce
    • Wix
    • Shopify
    • Intuit Mailchimp
    • Clearbit
    • Salesforce CRM
    • Google Analytics
    • Kissmetrics
    Visit website

  • Gladly

    5.0 1 Review

    Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate ... read more about Gladly

    Gladly Review

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support. reviewed by: Justine Snee
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Business-supplies-equipment
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Visit website

  • Avaya Spaces

    5.0 1 Review

    Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win ... read more about Avaya Spaces

    Avaya Spaces Review

    Great chatting experience with options for direct chats, and group chats! reviewed by: Rany Tannouri
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Userlike

    5.0 1 Review

    AI is here to stay. Optimize costs and increase service efficiency with our no-code automation and chatbot features. Now also available with GPT-4 integration. The prime time to engage customers is when ... read more about Userlike

    Userlike Review

    Userlike is the leading software for live chat software that offers professional chat software for websites. reviewed by: Luna Carpenter
    Entry Level Price
    $90 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    15% in Contact Center Software

    Features
    • Call routing and queuing
    • Integration capabilities
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    Key Details
    Industries
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $90 Per Month

    Integration
    Integrated With
    • ChatGPT
    Visit website

  • iCallify

    5.0 1 Review

    iCallify Contact Center is an intelligent, multi-tenant omnichannel platform designed to manage high-volume inbound, outbound, and blended communication with operational efficiency and measurable performance control. The solution includes advanced dialers (predictive, power, ... read more about iCallify

    iCallify Review

    iCallify.. The simplest powerful Omni Contact Center reviewed by: Akinbiyi Oluwole David, Managing Director at Revodums Technology Ltd
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Airlines-aviation
    • Banking
    • Broadcast-media
    • Computer-network-security
    • Health-wellness-fitness
    • Hospitality
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • News
    • Ebook
    • Business Events
    • Brochure
    • Awards

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • Zoho Analytics
    • Salesforce CRM
    • WhatsApp
    • Odoo
    Visit website

  • MCUBE

    5.0 1 Review

    MCUBE Contact Centre Solution: Features: 1. Live Call Tracking: - Real-time monitoring of inbound and outbound calls. - Captures caller location, call duration, and critical information shared during the call. 2. Multiple ... read more about MCUBE

    MCUBE Review

    Autodialer for outbound reach reviewed by: Aparna Shaji
    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Per Feature
    0% in Contact Center Software

    Key Details
    Industries
    • Commercial-real-estate
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Real-estate
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Per Feature
    Preferred Currency
    • INR (₹)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Twilio

    4.0 1 Review

    Twilio powers personalized interactions and trusted global communications to connect you with customers. Create the exact solution you need to engage customers at every step of their journey. Twilio is a single ... read more about Twilio

    Twilio Review

    Twilio's platform is highly scalable, allowing us to accommodate growth reviewed by: Daniel Chabert, CEO and Founder at PurpleFire
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    20% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Nextiva CRM

    Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, ... read more about Nextiva CRM

    Entry Level Price
    $18.95 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    15% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $18.95 Per Month
    Visit website

  • XCALLY

    Innovative solutions, shared values, extraordinary support in more than 60 country around the world. At XCALLY, we're more than a cutting-edge technology: we're about human-centric innovation. Our commitment to excellence in Customer ... read more about XCALLY

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Apparel-fashion
    • Banking
    • Consumer-services
    • Financial-services
    • Marketing-advertising
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Aircall

    Setting up a contact center for your support and sales team should be simple. Invite your agents, organize your workflows and keep your clients happy. No need to hire special technicians or ... read more about Aircall

    Entry Level Price
    $30 One-time
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Retail
    • Telecommunications
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Available Packages
    Standard
    $30 One-time

    Integration
    Integrated With
    • Shopify
    Visit website

  • Toky

    Toky can be integrated with your CRM, Zapier, Slack and other business tools, to increase productivity in your sales and customer service team.Make informed decisions based on real time data and analytics ... read more about Toky

    Entry Level Price
    $20 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    0% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • Case Studies

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Download Pricing Document
    Available Packages
    Standard
    $20 Per Month

    Integration
    Integrated With
    • Zapier
    • Pipedrive
    • Salesforce CRM
    • Asana
    Visit website

  • 3CX

    3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company ... read more about 3CX

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Annual Subscription
    Vendor pricing page
    Visit website

  • VICIdial

    VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for ... read more about VICIdial

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Banking
    • Financial-services
    • Insurance
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Free
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Tenfold

    How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. It’s an ... read more about Tenfold

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Performance tracking
    • Reporting and analytics

    Key Details
    Industries
    • Consumer-services
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Insurance
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Justcall

    JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business ... read more about Justcall

    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Contact Center Software

    Features
    • Call recording and monitoring
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support

    Key Details
    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Marketing-advertising
    • Real-estate
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Team
    $29 Per Month
    Pro
    $49 Per Month

    Integration
    Integrated With
    • HubSpot CMS Hub
    • Salesforce CRM
    • Zoho Analytics
    • Zendesk Guide
    • Front
    • Pipedrive
    Visit website

  • Infobip

    Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome ... read more about Infobip

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Contact Center Software

    Features
    • Call routing and queuing
    • Integration capabilities
    • Interactive voice response (IVR)
    • Multi-channel communication
    • Omnichannel support
    • Reporting and analytics

    Key Details
    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

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