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Best Live Chat Software

Are you looking for reliable live chat software for your business? Here is a list of the best live chat support software exclusively handpicked by Goodfirms after extensive research. Live chat apps listed here provide a unified platform for real-time chat, instant communication, robust customer support, call center management, chatbots, and customer intent analysis. Leverage this list of the best live chat software, apply filters for features, business size, pricing model, and deployment type, and compare them too. Also, check the verified user reviews for the top live chat tools listed here.

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Jan 29, 2026
256 Software

List of Top Live Chat Software

  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    $15 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    12% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking
    • AI Features

    Key Details
    Industries
    • Accounting
    • Airlines-aviation
    • Apparel-fashion
    • Automotive
    • Banking
    • Business-supplies-equipment
    • Civic-social-organization
    • Commercial-real-estate
    • Computer-software
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Entertainment
    • Events-services
    • Facilities-services
    • Financial-services
    • Food-beverages
    • Fundraising
    • Government-administration
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Information-technology-services
    • Insurance
    • Leisure-travel
    • Logistics-supply-chain
    • Luxury-goods-jewelry
    • Marketing-advertising
    • Media-production
    • Nonprofit-organization-management
    • Package-freight-delivery
    • Political-organization
    • Real-estate
    • Retail
    • Staffing-recruiting
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews
    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Small
    $15 Per Month
    Medium
    $29 Per Month
    Large
    $49 Per Month
    Enterprise
    $69 Per Month
    Visit website

  • UseResponse

    5.0 4 Reviews Verified

    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer ... read more about UseResponse

    UseResponse Reviews

    Great Exeperience reviewed by: Wowdesk Inc at Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption

    Key Details
    Industries
    • Computer-network-security
    • Computer-software
    • Consumer-services
    • Financial-services
    • Information-technology-services
    • Internet
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews
    What User‘s Say
    UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
    Thalia Stevenson
    Good service level and support
    Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC
    Excellent feeback management software supported by the right team!
    Dmitry Martinkevich, Product owner, COO, Co-founder at BearDev (sport software)
    Review Summary
    Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
    Thalia Stevenson
    Thalia Stevenson

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $1490 Per Year
    Visit website

  • Freshdesk

    4.3 33 Reviews Verified

    Freshdesk supports real-time customer engagement through integrated live chat (often via Freshchat). With live chat, your support team can respond instantly to visitors on your website or within your app, answer questions ... read more about Freshdesk

    Freshdesk Reviews

    Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries reviewed by: Kevin Turner, Founder and CEO at The Grilling Master
    Entry Level Price
    $0 Per User
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Live Chat Software

    Features
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Visitor Tracking

    Key Details
    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Hospitality
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar

    Reviews
    What User‘s Say
    By the help of this platform lot of our time is saved
    George Kollias, Head of Content Marketing at LearnWorlds
    Freshdesk help businesses track and analyze key metrics
    Jordan Farrar, Owner/Director at Akoca SEO
    Freshdesk boasts an incredibly user-friendly interface that facilitates ease of navigation
    Nazmul Hasan, Founder and CIO at AI Buster
    Review Summary

    At LearnWorlds, we use FreshDesk. We have been using this software for almost 10 years. FreshDesk supports an omnichannel functionality that combines ticketing software, calls, and chats under the same account.

    George Kollias
    George Kollias, Head of Content Marketing at LearnWorlds

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Get Free Trial
    Available Packages
    Freshdesk (Growth)
    $29 Per Month
    Freshdesk Omni (Pro)
    $79 Per Month
    Freshdesk Enterprise
    $119 One-time
    Email & Ticket Pro
    $55 Per Month
    Visit website

  • Bitrix24

    4.5 17 Reviews Verified

    Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process, and knowledge management. Allows better knowledge continuity by moving data from network silos ... read more about Bitrix24

    Bitrix24 Reviews

    Bitrix24 has a user-friendly approach to project management and communication which has simplified our daily operations. reviewed by: Audrey Hodges
    Entry Level Price
    $49 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    4% in Live Chat Software

    Features
    • Alerts/Notifications
    • File Transfers
    • Geo Targeting
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Accounting
    • Banking
    • Business-supplies-equipment
    • Computer-hardware
    • Computer-software
    • Construction
    • Consumer-services
    • Executive-office
    • Financial-services
    • Hospital-health-care
    • Insurance
    • Nonprofit-organization-management
    • Retail
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar

    Reviews
    What User‘s Say
    Streamlining Collaboration: A Comprehensive Bitrix24 Review
    Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.
    Bitrix24 has transformed the way we operate by replacing multiple services with a single, integrated ecosystem.
    Anonymous
    Bitrix24 is just awesome software and makes my work so much easier.
    Rahul Sharma
    Review Summary

    Using Bitrix24 has been an illuminating experience in streamlining collaboration and boosting productivity within our team. The platform's multifaceted features offer a comprehensive solution for communication, project management, and CRM. The intuitive interface makes navigation effortless, while the wide array of tools caters to diverse needs, from task delegation and file sharing to time tracking and client management. The integration of communication channels like chat, video conferencing, and email within a unified platform fosters seamless interaction among team members, reducing the need for external applications. Additionally, the customizable workflows and automation options have significantly optimized our processes, saving time and minimizing errors. Overall, Bitrix24 has proven to be an invaluable asset in enhancing efficiency and fostering collaboration within our organization.

    Neetika Jain
    Neetika Jain , HR Specialist at Icarus Builders and Developers Pvt. Ltd.

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Standard
    $49 Per Month

    Integration
    Integrated With
    • Intuit Mailchimp
    • Slack
    • Salesforce CRM
    • office365
    • Xero
    • Zapier
    • QuickBooks Online
    • Google Drive
    • HubSpot CRM
    Visit website

  • Engati

    4.9 16 Reviews Verified

    The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 ... read more about Engati

    Engati Reviews

    The best low-code enterprise-grade integrated chatbot and live chat platform reviewed by: Jagdish Parmar at Jeenaminfo
    Entry Level Price
    $1 Per Day
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    50% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Geo Targeting
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption

    Key Details
    Industries
    • Marketing-advertising
    • Retail
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Reviews
    What User‘s Say
    Keeping up with customers coming across multiple touch-points can be a challenge. Simplify omnichannel interactions with the OneView Inbox
    Vishal ambani at jeenaminfotech
    Great app if you are a small business looking to upscale your customer service!
    Cynthia Ortiz
    Boost Your Sales with the Most Accurate Lead Generation Tool
    Brijesh Vadukiya
    Review Summary
    Engati is a chatbot platform that allows you to create, manage, integrate, train, analyze and publish custom robots in minutes. With the Engati platform, you can create your chatbots to communicate with the workflow without the need for programming
    Vishal ambani
    Vishal ambani at jeenaminfotech

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $1 Per Day
    Visit website

  • Zendesk Support

    4.5 16 Reviews Verified

    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews
    What User‘s Say
    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools
    Zendesk helps us to manage customer support inquiries easily
    Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing
    Review Summary

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • EngageBay

    4.8 13 Reviews Verified

    EngageBay is a simple, affordable, all-in-one marketing automation software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation ... read more about EngageBay

    EngageBay Reviews

    My handy business tool. reviewed by: Eric F Montera
    Entry Level Price
    $12.74 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Computer-software
    • Consumer-services
    • Education-management
    • E-learning
    • Higher-education
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Documentation
    Knowledge Base
    • Support
    • Video
    • Blog

    Reviews
    What User‘s Say
    Engage Bay has allowed us to automate our brand’s marketing processes which enables us to save time
    Lucia Jensen, CEO at WeLoans
    EngageBay - A Revolutionary all-in-one system
    Crypto13
    EngageBay An Impossible dream - Realized...
    Jo Marian Lumayag
    Review Summary

    We WeLoans have been using Engage Bay since the company started, and it has helped us identify new opportunities, ensure customers are satisfied, and convert our webpage visitors, among other solutions. Engage Bay is the CRM software we use in our company once a week to track our marketing, support, and sales team. In addition, Engage Bay streamlines tracking customer details by allowing us to store unlimited contacts that help us build strong relationships with our clients.

    Lucia Jensen
    Lucia Jensen, CEO at WeLoans

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo
    Available Packages
    Standard
    $12.74 Per Month

    Integration
    Integrated With
    • Zapier
    • Xero
    • mailgun
    • Mandrill
    • Postmark
    • SendGrid
    • PieSync
    Visit website

  • Proprofs Chat

    5.0 7 Reviews Verified

    ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what ... read more about Proprofs Chat

    Proprofs Chat Reviews

    ProProfs Chat has completely revolutionized reviewed by: Tarun Bansal, Digital Marketing Consultant | Project Manager at Knowlettlearning
    Entry Level Price
    $10 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    100% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews
    What User‘s Say
    A breathtaking solution for all my business customer support needs!
    Om Ahuja, Marketing & Growth Specialist | SEO Outreach Expert at Techmagnate
    ProProfs Live Chat has helped enhance our team collaboration
    Yogesh Tomar, Search Engine Optimization Executive at Techmagnate
    ProProfs Live Chat has helped enhance our team collaboration
    Shruti Singh, Consultant at Thinkbizz
    Review Summary
    ProProfs Chat has been a breath of fresh air for our customer support. Its intelligent chat routing feature directs inquiries to the right agent for faster responses. And the real-time language translation is mind-blowing! We can seamlessly chat with customers worldwide, which is huge for us. If you want top-notch support, give ProProfs Chat a try!
    Om Ahuja
    Om Ahuja, Marketing & Growth Specialist | SEO Outreach Expert at Techmagnate

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $10 Per Month
    Visit website

  • Intercom

    4.3 5 Reviews Verified

    Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet ... read more about Intercom

    Intercom Reviews

    I will highly recommend it due to its ease-of-use and great compatibility. reviewed by: Daniela Sawyer, Founder at FindPeopleFast
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption

    Key Details
    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Reviews
    What User‘s Say
    Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.
    Michael Hudson
    Highly recommended!
    Malte Scholz, Co-Founder at Airfocus
    Suitable for small businesses
    Momchil, Marketing Manager at Codegiant
    Review Summary
    I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.
    Michael Hudson
    Michael Hudson

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo
    Visit website

  • Genesys

    4.5 4 Reviews Verified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    20% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews
    What User‘s Say
    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Great Call Center phone systems
    Richard Oberle
    Genesys Cloud - all the technology and know-how under one roof!
    Robert Wakefield-Carl
    Review Summary
    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Packages
    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page Download Pricing Document
    Visit website

  • Dialpad

    4.3 4 Reviews Verified

    Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests ... read more about Dialpad

    Dialpad Reviews

    Useful platform for communicating with patients and colleagues during COVID & beyond reviewed by: Tyler Sanslow
    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    15% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Banking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Real-estate
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Reviews
    What User‘s Say
    Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
    Laura Samoisette
    Easy to use call & texting without giving out your personal number!
    Melissa Hirsch
    In my experience I have found the system very user friendly.
    Koren Pilkinton, 4
    Review Summary
    This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don't even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can't rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.
    Laura Samoisette
    Laura Samoisette

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo
    Available Packages
    Standard
    $15 Per Month
    Visit website

  • Tidio

    5.0 3 Reviews Verified

    Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio

    Tidio Reviews

    Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales. reviewed by: Halle Stone, Operations Manager
    Entry Level Price
    $0 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    10% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Banking
    • Business-supplies-equipment
    • Computer-games
    • Computer-software
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Financial-services
    • Gambling-casinos
    • Health-wellness-fitness
    • Higher-education
    • Restaurants
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Center
    • Youtube
    • Developers
    • Case Studies
    • Blog
    • Academy

    Reviews
    What User‘s Say
    Great AI chatbot
    Anonymous
    One of my favorite apps to use!
    Crystal Diaz
    Review Summary
    Used Tidio for an ecommerce client to automate his customer service. Tidio's pricing plan was very clear, and we liked how the sales rep explained everything. We came for the affordability, but stayed for the quality. Incredible.
    Anonymous
    Anonymous

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Available Packages
    Starter
    $29 Per Month
    Growth
    $59 One-time
    Plus
    $749.00 Per Month
    Premium
    $2999 Per Month

    Integration
    Integrated With
    • Zendesk Sell
    • Zendesk Support
    • HubSpot CRM
    • Salesforce CRM
    • Shopify
    • Wordpress
    • WooCommerce
    • Zoho Desk
    • WhatsApp
    • Instagram
    • ActiveCampaign
    • Adobe Commerce
    • Agile CRM
    • Brevo
    • Drupal
    • Drupal Commerce
    • Ecwid
    • Google Analytics
    • Klaviyo
    • Omnisend
    • Zapier
    Visit website

  • Groove

    5.0 3 Reviews Verified

    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove

    Groove Reviews

    Great easy-to use email tool for customer-facing teams reviewed by: Andrew Reese
    Entry Level Price
    $16 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    33% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • AI Features

    Key Details
    Industries
    • Consumer-services
    • Hospital-health-care
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews
    What User‘s Say
    Easy, Organized, Streamlined
    Taylor Liddle, Partnerships Manager at at Popular Pays
    A great sales tool that my team couldnt live withou!
    Ben Robinson
    Review Summary

    I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

    Taylor Liddle
    Taylor Liddle, Partnerships Manager at at Popular Pays

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $16 Per Month
    Visit website

  • Smith.ai

    5.0 3 Reviews Verified

    Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Pay for relevant ... read more about Smith.ai

    Smith.ai Reviews

    Smith.AI is an excellent service for interacting with clients reviewed by: Sara M. Kelley, Esq.
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Usage Based
    50% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Accounting
    • Airlines-aviation
    • Apparel-fashion
    • Architecture-planning
    • Automotive
    • Banking
    • Commercial-real-estate
    • Computer-software
    • Consumer-goods
    • Consumer-services
    • Law-practice
    • Legal-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Documentation
    Knowledge Base
    • Help Guides
    • Blogs

    Reviews
    What User‘s Say
    Helped Streamline Our Firm
    Amanda Rhew
    Great customer service!
    Kyle Pierce, Founding Attorney at The Law Offices of Kyle D. Pierce
    Review Summary
    Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.
    Amanda Rhew
    Amanda Rhew

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    Vendor pricing page

    Integration
    Integrated With
    • Actionstep
    • ActiveCampaign
    • Acuity Scheduling
    • Calendly
    • Daylite
    • Filevine
    • GoDaddy Website Builder
    • Google Analytics
    • HubSpot CRM
    • Lawcus
    • Lawmatics
    • LawPay
    • Lexicata
    • Intuit Mailchimp
    • PayPal
    • Practice Panther
    Visit website

  • LiveChat

    4.5 3 Reviews Verified

    LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve over 25,000 businesses in over 150 countries, ... read more about LiveChat

    LiveChat Reviews

    LiveChat is one of the most efficient and easy-to-use help desk software for my business. reviewed by: Steven Walker, CEO at Spylix
    Entry Level Price
    $16.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • File Transfers
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Computer-software
    • Education-management
    • Information-technology-services
    • Internet
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Webinars

    Reviews
    What User‘s Say
    LiveChat is an online customer service software that lets you communicate with your customers in real time.
    Ryan Trivett
    I'd recommend it for the small businesses.
    Scott Steward, Founder & CEO at Hi Collectors
    Review Summary
    Great system, and I am very much happy to come in contact with this help desk system. because it works as it should. It has excellent tools like live chat support, automated response, Pop-up chat, and mainly, in-app messaging. Very nicely designed and the perfect solution for service tickets.
    Ryan Trivett
    Ryan Trivett

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $16.00 Per Month
    Visit website

  • Happyfox

    4.3 3 Reviews Verified

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox

    Happyfox Reviews

    Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels. reviewed by: Bailey Romero
    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption

    Key Details
    Industries
    • Facilities-services
    • Financial-services
    • Human-resources
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Reviews
    What User‘s Say
    A free package tailored to meet the needs of small enterprises
    Keith Eneix, President at RenewSkin Co.
    One of the most affordable help desk software for your business.
    Liz Hutz, Co-Owner at Cash Home Buyers NC
    Review Summary

    We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.

    Keith Eneix
    Keith Eneix, President at RenewSkin Co.

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Available Packages
    Starter
    $29 Per Month
    Fantastic
    $59 Per Month
    Enterprise
    $79 Per Month
    Enterprise Plus
    $99 Per Month
    Visit website

  • Front

    4.3 3 Reviews Verified

    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front

    Front Reviews

    A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly. reviewed by: Austin Bowman
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    17% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Computer-network-security
    • Computer-software
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Webinars
    • Case Studies

    Reviews
    What User‘s Say
    It helps us in managing our workload and respond quickly to customer requests
    Davin Joseph, CEO at My Enamel Pins
    As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
    Patrick Crane, CEO at Love Sew
    Review Summary

    Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

    Davin Joseph
    Davin Joseph, CEO at My Enamel Pins

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $9.00 Per Month
    Visit website

  • BotStar

    4.0 3 Reviews Verified

    We are a leading company in this industry - BotStar. Our main products are Chatbot and Live Chat, which are online chatbot platforms that let businesses design, develop and train chatbots visually ... read more about BotStar

    BotStar Reviews

    Impressive chatbot platform for those who are new or not tech-savvy reviewed by: Erica Lopez
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Visitor Tracking

    Key Details
    Industries
    • Apparel-fashion
    • Banking
    • Consumer-services
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Nonprofit-organization-management
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews
    What User‘s Say
    Great tool to enhance customer satisfaction !
    Rodriguez Acacia
    Awsome platform with detailed documentation
    Giang Wilson
    Review Summary
    A great tool to enhance the customer experience on our website. With just a few clicks and interactions with the chatbot, they can book the reservation by themself, which save us lots of time. Although there are occasional minor bugs, I'm quite relieved to see the update notification from developer regularly.
    Rodriguez Acacia
    Rodriguez Acacia

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Velaro

    5.0 2 Reviews

    Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and ... read more about Velaro

    Velaro Reviews

    Velaro Features Review reviewed by: Daniyal Rasheed, Digital Marketing Specialist at Kector Technologies.
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Visitor Tracking

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Get Free Trial
    Visit website

  • Vision Helpdesk

    5.0 2 Reviews Verified

    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk

    Vision Helpdesk Reviews

    Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels. reviewed by: Virginia Bishop
    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • File Transfers
    • Geo Targeting
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Vendor pricing page
    Available Packages
    Standard
    $12.00 Per Month
    Visit website

  • Help Scout

    4.0 2 Reviews

    Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout

    Help Scout Reviews

    With the help of Help Scout workflows can be configured to automate actions reviewed by: Eric Dalius, Executive Chairman at MuzicSwipe
    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption

    Key Details
    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Logistics-supply-chain
    • Media-production
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $20 Per Month
    Plus
    $40 Per Month
    Pro
    $65 Per Month
    Visit website

  • Birdeye

    3.0 2 Reviews

    Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages ... read more about Birdeye

    Birdeye Reviews

    Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands. reviewed by: Ryan Trivett
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Live Chat Software

    Features
    • Alerts/Notifications
    • Canned Responses
    • Chat Bots
    • Proactive Chat
    • Reports & Analytics
    • Secured Encryption
    • Visitor Tracking

    Key Details
    Industries
    • Automotive
    • Commercial-real-estate
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Insurance
    • Marketing-advertising
    • Real-estate
    • Restaurants
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Olark

    5.0 1 Review

    Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every ... read more about Olark

    Olark Review

    Olark is a lightweight, powerful WordPress chat widget that enables businesses to interact with customers through their websites. reviewed by: Peter Read
    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Offline Form
    • Proactive Chat
    • Secured Encryption

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $29 Per Month
    Visit website

  • Freshchat

    5.0 1 Review

    Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making ... read more about Freshchat

    Freshchat Review

    Freshchat is a modern live chat software that delivers effortless customer service for the digital-first customer. reviewed by: Marcus Stone
    Entry Level Price
    $17.94 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Offline Form
    • Reports & Analytics

    Key Details
    Industries
    • Education-management
    • Financial-services
    • Hospitality
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Standard
    $17.94 Per Month
    Visit website

  • giosg

    5.0 1 Review

    With giosg, you make quick and personalized service a part of your customer's online journey. Use your team's expertise and upselling skills to deliver a complete buying experience. Just like they would ... read more about giosg

    giosg Review

    Giosg is a reliable AI-Powered live chat for SMEs that offers capabilities to serve the customer efficiently, and boost sales. reviewed by: Paisley Ball
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • Geo Targeting
    • Offline Form
    • Proactive Chat
    • Reports & Analytics
    • Visitor Tracking

    Key Details
    Industries
    • Apparel-fashion
    • Automotive
    • Banking
    • Consumer-services
    • Financial-services
    • Marketing-advertising
    • Pharmaceuticals
    • Retail
    • Telecommunications
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo

    Integration
    Integrated With
    • HubSpot CRM
    • Genesys
    • Salesforce CRM
    • Shopify
    • Zapier
    Visit website

  • Chatra

    5.0 1 Review

    Chatra is a live chat messenger app for your website. It is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean ... read more about Chatra

    Chatra Review

    Chatra is a live chat platform that allows businesses to talk with customers via emails, chats and social media apps and also to sell more. reviewed by: Wendy Dunn
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Live Chat Software

    Features
    • Alerts/Notifications
    • Chat Bots
    • File Transfers
    • Offline Form
    • Proactive Chat
    • Reports & Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Tawk.to

    5.0 1 Review

    We' re changing the way businesses communicate with customers, making real time a real thing.tawk.to is a free messaging app to monitor and chat with the visitors on your website, mobile app ... read more about Tawk.to

    Tawk.to Review

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    HubSpot Service Hub Review

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    Entry Level Price
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Buyer’s Guide

Live chat software buyer’s guide

Online businesses demand access to more support and sales channels. Current generation technologies provide ample ways to communicate with users or customers. Nowadays, the channel which is gaining popularity is live chat. 

With live chat technique, the customers can have an immediate response to their queries on a website. The ecommerce businesses can capture leads, reduce bounce rate, and bring down the number of shopping cart abandonment by employing live chat software. 

B2B businesses can launch campaigns based on user behavior and can offer proactive support with the help of live chat solutions. Investing in live chat software will enable the smooth running of online business. This buyer’s guide is aimed at assisting the readers to know all about the live chat software along with the factors that need to be considered before picking the best live chat software for their business operations. 

What is live chat?

Live chat serves as a medium that enables businesses to engage with website visitors. Customers can communicate with customer service representatives in real-time. On a website, the visitors can have a live interaction with agents in a chat box within a browser.

Is Live Chat the best method of conversational commerce?

Live chat is a more personal and engaging method of communication. It is faster, and customers feel satisfied with this live chat channel. The point that defines live chat as one of the best ways of conversational commerce are as follows:

  • Live chat helps in meeting customer expectations. The customers demand live chat to experience online shopping. The live chat has become the baseline requirement for everyone in the eCommerce game. All queries are answered by the live person during online purchasing, even if they are shopping with small retailers.
  • A live chat system helps in building trust with visitors. The majority of consumers are likely to come back to a website that offers live chat options. The live chat option gives confidence to the consumers and assures instant support from the company.
  • Live chat helps in increasing sales and conversions. The sellers prefer to have a friendly, interactive, and personal exchange with their clients and customers. The idea of building a connection with another human is the strength of conversational commerce. If the customers’ questions are not appropriately answered, then they abandon their purchase, so it becomes clear that live chat plays a crucial role in sales and conversion. 
  • Commerce from a conversational standpoint provides lots of benefits to the sellers. The live chat option can reduce abandoned carts, boost the likelihood of visitors making a purchase, amplify average order value, and can reduce returns.
  • Live chat can increase ROI on paid ad campaigns. The live chat option on the website can convert more visitors to buyers. It can make the ads more compelling. The live chat option on the website becomes essential when the seller is running the paid ad campaigns on Google or Facebook.
  • Live chat helps in understanding the customers and enables them to get direct product feedback. The conversation with site visitors helps in making the right choice of the product or service. The conversations with site visitors help in learning more about their requirements. Even the customers and clients prefer to seek authentic interaction where they can be adequately listened to and can share knowledge along with recommendations. 

How to implement live chat into your business?

The customers' focus has shifted from the traditional modes of communication (like calls, letters, and email) to instant messaging. Nowadays, customers look for quick responses that can save their time.

An efficient way to connect and communicate with customers is through the implementation of live chat software. The steps involved to implement live chat software into your business are as follows:

  • Know goals for live chat

First of all, identify the objectives for which live chat software is to be implemented. If you want to use live chat software for support, then your goal is to increase customer satisfaction. Make use of the ticketing system (helps in handling complex cases that can be resolved during a chat) so that you don’t leave support cases unresolved. You can use the satisfaction and average response time reports to keep track of the most critical metrics. 

If you prefer to use live chat for sales, then your primary target is to increase conversion and reduce cart abandonment rates. You can tag each conversation to go after trends and make use of greetings to target customers who are stalling on product and cart pages. See how much money live chat is bringing to the business by viewing the tracked sales report. 

In case you are employing live chat for lead generation, then the requirement is to have more valuable leads. Before the visitor starts a conversation, you can make use of the pre-chat survey to obtain the information you need. You can use automatic greetings on pages that can bring significant traffic. 

  • The live chat box design 

Design the chatbox that will appear on the right corner of the website page. Make sure you customize the chat box to align with the theme of the website. Design an attractive chatbox that complements the company’s logo, color, and font type. The inconsistent chatbox with the website’s theme can remove you from your business strategy and can confuse customers.

  • Bring people on board

For better results, quickly add teammates to live chat. This allows you to talk to your teammates about why you need a live chat and in what way it can be helpful in their (teammates) work. Being the owner of your business, you can assign roles to your teammates. Either your teammates can be admins or agents. Agents can answer chats along with tickets, and can also see reports. They can’t change settings. Admins hold all agent permissions and have access to all settings. 

  • Sales Funnel

Have a thorough understanding of the sales funnel to generate revenue and prepare for the market. In the sales funnel system, different phases involve helping consumers make informed decisions and making the purchase. The different phases are the awareness phase, interest phase, evaluation phase, and purchase phase. In simple terms, it involves the customer’s buying process and the typical stages that the customer experiences before making a purchase.

  • Configure and do a test run

If you want to know that everything is up to the mark, then before going live you can test live chat with teammates and friends. You can check the essential tools and features like agent status, canned responses, tickets, and much more. 

  • Add the chat widget

Make your app live. Add the chat widget to your site and go live. With technical support or specialized knowledge, you can run your website smoothly by adding the chat widget.

  • Conversion and traction  

Drive the customers in such a way that they can show interest in your product and finally purchase it. The welcoming approach should be able to engage visitors that help in generating business. Your live chat platform should be able to win people’s trust and educate the customers efficiently. Productive and useful conversations on live chat can bring long-term relationships with the customers and help in repeating business.

  • Create shortcut templates 

You can create short templates based on the general questions of the customers. The shortcuts can help in multiplying response speed. Customized messages can provide better results. Customers lose interest in live chat platforms when they know that pre-scripted responses are used in the live chat system.  

  • KPIs to measure ROI 

According to actual business objectives, the companies can set their KPIs. These KPIs help in understanding and measuring the critical metrics related to customer satisfaction, team, and agent performance along with cost and ROI associated with the live chat support. You can review your live chat implementation by tracking the KPIs. In this way, you can measure how profitable these KPIs have been in gaining the objectives.

  • Social Networking

You can invite the customer on the social media profile if you have a successful chat with the customer. On the social media page, the satisfied customer can bring positive feedback. Business owners can reward customers for their feedback on the social media platform. They can offer complimentary gift coupons in the form of rewards. 

After knowing about the implementation of a live chat system into your business, let’s discuss the live chat software in detail:

What is live chat software?

Live chat software is the application that enables the service and sales team of the company to form a connection with the website visitors in real-time. The live chat & support system provides an easy and simple way to answer questions quickly. 

What are the features of live chat support software?

The online live chat software offers a wide array of functions for the website. The key features of live chat system are as follows:

  • Auto messages  

Messages are sent automatically based on the visitor’s behavior. These automated messages help in providing proactive support. This type of functionality of live support software helps brands in getting more customers.

  • Chat rating 

This feature of live chat software for websites helps in improving the quality of service. The confidence of the agent gets a boost up with positive reviews. The negative reviews encourage the agent to work on their overall performance. This feature plays a vital role in live chat apps. 

  • Visitor Tracking  

This feature of a live chat service provider serves as a comprehensive tracking facility that helps in providing a more profound insight into the website visitor’s behavior. All the information related to the amount of time spent by a visitor in the chat, conversion tracking, agents’ overall activity, and record of transcript reports is included. 

  • Chat forms 

Before starting the conversation, the chart forms of a live chat toolcollect thevisitor’s contact information with the help of pre-chat and offline forms. 

  • Chat routing 

This feature of website live chat software assists agents in transferring chats to any free operators or automatically routing customers to the right agent. In this way, the agents will not be slumped if in case the chat volume rises. Customers will have proper and timely responses.

  • Typing Insight

The feature of typing insight of live chat apps gives you an idea of when a chat agent or a customer is typing a message.

  • Mobile optimization 

While browsing the internet, many people make use of phones. The mobile optimization feature of live chat website software enables the website to provide support to various types of website visitors without paying attention to what kind of device visitors are using. 

  • Manual messages

With the existing customers, the live chat and support system can become one of the most engaging channels for communication. The manual messages are useful for announcing news/ new features to active users. 

  • Reports and analytics

The significant data such as operator activities, chat histories, conversion tracking, visitor details, and the average time spent on the chats can be monitored with the help of reports and analytics features. These data of live chat software for business are essential for shaping effective strategies and areas for improvement. 

  • Canned responses 

The online live chat software can pre-save common questions and answers for the users. (Canned response - pre-determined responses to common questions). This feature helps in speeding up the agent’s response time.

Other essential features of live chat & support system:

  • Operator monitoring – This feature of the live chat tool helps supervise the operators by making use of relevant insights regarding their performance. 
  • Chat monitoring- The live support software features chat monitoring to track the detailed chat conversation in real-time. It enables you to see who among your agents are currently chatting. 
  • Compelling end-user experience- The live chat system holds a unique set of features that include rich text, image emoticons, sound effects, text and avatar icons, and user-selected fonts.
  • Offline forms- The live chat service provider allows customers to reach the agent even if they are not online 24/7. 
  • Smart triggers- The live chat software arranges a custom trigger for specific circumstances by making use of a smart chat system.
  • File transfers- The live chat tool has built-in functionality of transferring the files between chat operators and website visitors that ensures convenience.
  • Queue times- Before starting the live chat conversation with the agents, the live chat apps offer the visitors a close approximation of wait time. It happens especially when there is a high volume of chat.
  • Security- The live chat software has a security feature that manages encryption, credit card masking, data storage, compliance, single sign-on, logging in with Google, access restriction, and visitor banning. 
  • MSP (Managed Service Provider)- The live chat service provider helps remote teams to manage IT infrastructure and end-user systems.
  • Customizable visitor popup messenger- The live chat system uploads the company’s logo and agent photo. It customizes agent greeting and system messages.
  • Remote work – The live chat system supports teams and customers that are unable to interact from a shared office space.
  • Customer Feedback – The live chat system enables the customer to rate the conversation and share the feedback with the manager of the company. 
  • Online CRM (Customer Relationship Management)- The live chat software manages all the company’s relationships with prospective and current customers. This feature aims to track and improve all relationships. 

What are the benefits of live chat software?

The live chat software provides instant and approachable customer support to all types of businesses. The customer support gets more efficient for the agents along with the customers by employing live chat software. The advantages of live chat website software are as follows:

  • Quick resolutions  

The website visitors do not require a longer time to answer a simple question with the help of website live chat software. Visitors can easily engage with the company as they know that their time will not be wasted. The agents are more productive and answer questions quickly. 

  • Lessens cost of customer support

The traditional methods of customer support like phone and email are often proved to be expensive and inefficient. These systems allow agents to handle only one customer query at a time. On the contrary, the live chat system enables agents to address multiple questions simultaneously.

  • Address pain points

The live chat system is more personal and can directly address issues in comparison to the post on specific problems that the customers encounter that are created on other channels.

  • Cost Savings

From both customer and the agent, the live chat service provider takes less effort and is relatively cheaper as compared to phone calls. Moreover, the live chat and support system allows for more support in less time and is considered effortless to multitask between different chat conversations. 

  • Improved sales conversions 

In real-time, the customer queries related to a product or service are addressed with the help of live chat software. As a result, the sales process is accelerated. The live chat apps increase sales volume.

  • Expand market reach 

The live chat website software provides a more accessible and convenient way to make contact with international customers who may not be able to form connections through calls. 

  • Enhances innovation 

The live chat software for business provides a log of customer inquiries, complaints, requests, and suggestions. All these things can be analyzed to have new ideas about products and services.

  • Boost services and customer loyalty 

The live chat solution enables customers to develop a sense of commitment to products that offer satisfaction. It helps in reducing the level of stress.

  • Offers convenience 

The live chat apps allow customers to multitask, which they can easily shop, and they can wait for chat support.

  • Accessibility

The live chat software for websites serves as a simple and easy way for customers to approach a company. The customers are more likely to engage themselves due to their suitability.

  • Lead Generation  

The live chat solutions servers as an easy way to begin a sales conversation. It is approachable for customers and provides an excellent opportunity to bring in a sale. The sales conversation becomes more comfortable for the customer due to the informality of live chat.

  • Proactive Outreach 

The live chat and support system allows visitors and customers to reach the managers of the company instantly. The proactive outreach abilities of the live chat system make it truly powerful.

  • Analytics 

Live chat analytics provide valuable insight into the agent. The manager can monitor agent performance with the help of a couple of visitor data that offers chat histories, agent performance reports, and wait time reports. As a result, the live chat apps help in adjusting staffing and training as per the requirement.

Which type of live support software is apt for your business?

The major types of live chat software are:

  • Live-text chat support- Many companies provide this text-only chat support system to its customers, which in turn helps increase customer engagement and conversation.
  • Live video and Voices- This type of live chat system is more personal and reliable as it allows customers to chat and speak with agents. Not only this, but the customers can also see agents.
  • Co-browsing – This type of online live chat software allows customers and agents to engage in co-browsing. Both customers and service agents can easily access an application on the web collectively. Here also, customers can speak to, chat with, and see agents.

What points to be considered before choosing the live chat software?

The critical points to be considered before picking the live chat website software are as follows:

  • Easy and simple customization – Choose the live chat software for businesses that provides easy customization as a business brand plays a vital role in forming an identity.
  • Third-party integrations- Check whether your live chat support software can integrate with third-party integrations as small businesses prefer to use several customer-facing solutions to support their sales, marketing, and CRM.
  • Security- Ensure that your live chat tools are well protected against cyber threats and other types of possible attacks. 
  • Mobile-responsive interface- Make sure that your live chat app enables customers to use their smartphones for sales and customer support. In the absence of a mobile-responsive interface, the customers have to depends on laptop and desktop to access live chat support systems.
  • Simple or multi-channel support- As per your business requirement, consider the type of live chat system. Few live chat systems offer additional features and functions that help in providing 360-degree support. It includes integrations of call-back support and knowledge base.
  • Cloud-based vs. self-hosted- Depending on your business requirements, choose the best live chat software among these two deployment options. Nowadays, many live chat products are available as cloud-hosted apps. This type of deployment provides regular updates, no IT infrastructure, security and bug control, data backups, recovery, 24/7 support, accessibility anytime, and anywhere. 
  • Value vs. price – Make sure that you opt for the live chat support software that can give value to your business and can give higher returns in the long run. The cheapest option is not necessarily the apt choice for your business. In more top-price product packages, you can get advanced features that can fulfill your business requirement.
  • 24/7 Support- It is better to have a reliable live chat system that can reach your vendor 24/7, 365 days a year, and ask for assistance in the time of need.
  • Onboarding – Make sure that your live chat support software is easily integrated into your website. You don’t have to undergo a long learning curve in understanding and setting up the live chat system. The live chat tools should be easy-to-use.

What are the latest trends observed in the live chat system?

The latest trends to be observed in live chat support system are :

  • Significant customer support activity will happen without a human agent due to the increasing popularity of chatbots.
  • Most consumers prefer human agents to AI (artificial intelligence) technologies.
  • End users can majorly use live chat tools that can seamlessly integrate with their existing e-commerce, help desk, and CRM systems. 
  • Initiating the chat by the brand can help in converting visitors into potential customers.
  • Integration with social networks can assist with growing customer reach without making the customers re-direct.

What is the average cost of live chat software?

The average cost of live support software can be decided by considering the several crucial factors that are:

  • Number of users and admins
  • Business size
  • Core functionalities of live chat support software
  • Key elements offered by live chat software for business
  • Type of Interface
  • Cloud-based or an on-premise live chat app

The live chat and support system that offers basic features and is affordable to buy can be the right option for startups and growing small organizations. While the large organization can pick advanced plans so that they can have more powerful features of a live chat system that can effortlessly meet their business demands. The price of the live chat service provider that offers advanced plans can be a bit costlier.

The cost of the live support software can begin as low as $9per month(for example, Sugester). The live chat system can reach as high as $1500/month(for instance, Whisbi). Apart from these costs, there are some other charges linked with the vendors’ live chat software. The charges are included for installation, support, and maintenance.

Small businesses and start-ups can check free live chat software too. If you are looking for the best free live chat software, then feel free to explore the Goodfirms platform. LiveAgent, EngageBay, ManyChat, LiveZilla, Zoho SalesIQ, Rocket.Chat, LiveHelperChat, HelpCenterLive, SimpleChat, Chat4Support are some of the renowned free live chat software. 

Why refer to Goodfirms’ list of best live chat software?

If you are hunting for the best live chat software for your business, then Goodfirms is there to assist you. The thorough research and in-depth survey by Goodfirms on the software can help in making a sound buying decision for the user. This well-researched and huge platform believe in a customer-centric approach. Vendors and well-known software companies find this platform the right place to meet their business solutions.

Delve into the list of top-notch quality live chat software to discover their pricing data, core functionalities, deployment, and business size along with the authentic reviews. The dedicated and qualified experts at Goodfirms are always on their toes to answer the queries of their valuable readers.

Related Categories

Help Desk Software
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