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List of the World's Top BPO Companies | Best BPO Service Providers

  • Bristol Healthcare Services is a premier medical billing, medical coding and revenue cycle management company. We are a national service provider with clients spread all over the country geographically. We are committed to helping our clients receive highest quality and optimal reimbursement. W ... read more about Bristol Healthcare Services

    "Good Experience with the company.."
    Donna Larsen
    NA
    50 - 249
    Orange County, California
  • Contact me at ☎ 314-561-7101 ★ You Want Qualified Leads to Maximize Your Business Profits…We Will Open the Doors for You ★ ✔ Are you a Roofer, Dentist, Restaurant or Business Owner who wants to generate Highly Qualified Leads to fill your sales pipeline? ✔ Do you want to maximize your lead gen ... read more about LeadValets

    "Top SEO Company "
    Ari Ford, Owner at Harmony Wellness Center
    $300+/hr
    10 - 49
    2018
    St. Louis, Missouri
  • Stepping EDGE - Having More than a decade of experience in eCommerce, Product development, Staff augmentation, Business Process Outsourcing & Digital Marketing. We're a team of 30+ have been focusing primarily on client satisfactions. With our well places sources and solid research network, we ensure that our c ... read more about Stepping Edge

    "The best software company that I ever met."
    Suresh V, CEO at ERS Information Systems Pvt Ltd
    $25 - $49/hr
    10 - 49
    2018
    Coimbatore, India
  • WERVAS

    MOTIVATIONS THAT EXUBERANCE US
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    Wervas is a group of Virtual Assistance Company. We have highly skilled VA’s who are going to assist your as per your requirements. We respect your valuable time, so we are here for you whenever you want

    "The best SEO team"
    Ivan Agency
    < $25/hr
    10 - 49
    2016
    Kolkata, India
  • We are a Virtual Assistant (VA) matching service. We act as a headhunter to find you the right VA for your needs and allow you to hire and work with them at the rate you negotiate with them directly.

    "They have done all well for me. "
    Garland Lachance, Flight Instructor at SAINT-ANDRE Flight Margess
    $25 - $49/hr
    50 - 249
    2017
    Austin, Texas
  • Findlat

    Your next superstar is from Latin America
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    Cut employee costs by 80% with talented virtual staff We find top-notch employees from Latin America for your company

    "FindLat provided relevant resources to develop our website within short terms"
    Oleg Nazarok, Personalized Cold Outreach at Blush `N Grow
    NA
    2 - 9
    Harrisonville, Missouri
  • Trango Tech

    Driving Change Through Technology
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    Trango Tech is a 360° digital transformation company that creates tailored software solutions for multiple global sectors. Our aim is to help businesses enhance their growth and be updated to technological advancements while managing complex issues efficiently and effortlessly.  We have a team of 200+ talente ... read more about Trango Tech

    "Great team at Trango"
    Ashleigh J. Shim, Financial Services | Real Estate Investment at
    < $25/hr
    250 - 999
    2003
    San Jose, California
  • Crystal Voxx

    Let us do the billing & focus on the healing
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    CrystalVoxx is a healthcare econometrics company providing integrated healthcare solution [EMR Integrated Transcription, Revenue Cycle Management, Accounting & Payroll].CrystalVoxx is a healthcare econometrics company providing integrated healthcare solution – Revenue Cycle Management, EMR Integrated Transcri ... read more about Crystal Voxx

    "Excellent Friendly and Accurate services"
    Jay S
    < $25/hr
    50 - 249
    Ahmedabad, India
  • Viaante Business Solutions

    Providing complete end to end solutions
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    Viaante was conceived with the sole intent of providing complete end to end solutions for administrative services to healthcare, Insurance, Pharma and Law firms; in addition to being a partner in enhancing functional business operations such as Finance, HR, Data & Content, Sales & Marketing Our solutions are pr ... read more about Viaante Business Solutions

    "Best partner in business till date! Very happy to work with them!"
    Rebecca V
    NA
    250 - 999
    2012
    Mumbai, India
  • TMP Direct

    Best Call Center Service Provider
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    TMP Direct is an Award-Winning BPO company providing White-Glove service to our clients with 24x7 Omni-channel Support. The way consumers interact with their favorite brands is constantly evolving; TMP Direct is prepared to assist clients in the support of these ever-changing operations. TMP can provide flexibility ... read more about TMP Direct

    "Excellent IT services and support. Professionally resolved the issue with in timeline"
    Sachin Sachdeva
    $25 - $49/hr
    50 - 249
    New Jersey, New Jersey
  • Virtual Assistant Indonesia

    Best and Affordable Virtual Assistant Service
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    Virtual Assistant in Indonesia provide exclusive service for business and administration support. VAI has been a pioneer in the business in Indonesia since 2011. An excellent professional service to support individuals, start-up, medium business, large companies or enterprises. Virtual Assistant Indonesia service is af ... read more about Virtual Assistant Indonesia

    "VAI is very helpful and we are so satisfied with their work"
    Ebram Harimurti
    NA
    2 - 9
    2011
    Jakarta, Indonesia
  • Quadra Digital Solutions

    Proppeling your vision into the digital future
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    Our distinctiveness lies in our unwavering focus on revenue as the ultimate measure of marketing success. While others may be distracted by superficial metrics, we prioritize tangible outcomes. Our tailored strategies are rooted in industry insights and audience understanding, driving lead conversion and revenue maximi ... read more about Quadra Digital Solutions

    "Quadra Digital Solutions set an excellent level for project management."
    Yaacov Martin, Co-Founder and CEO at Jifiti
    < $25/hr
    2 - 9
    2018
    Munich, Germany
  • Authentic Agency

    FACEBOOK ADVERTISING AGENCY + TRAINING
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    Authentic Marketing is a full-service Facebook Advertising Agency. We offer a wide variety of services for the different business industries, ensuring professional has access to unmatched knowledge, strategies, and conversion marketing using the Facebook Advertising and Marketing platform to generate leads. Authentic A ... read more about Authentic Agency

    "amazing firm! "
    nicole Koremblum
    NA
    50 - 249
    Montreal, Canada
  • Call Answering from The Phone Answering specialists If you don’t know us already, we’re Verbatim – the phone answering service, here to answer your calls just as they should be – beautifully. With over 21 years of experience, we’re here to improve your service levels and give the personal ... read more about Verbatim

    "Friendly and reliable "
    Funnel Vision
    < $25/hr
    10 - 49
    1997
    Newbury, United Kingdom
  • Leading Solution

    Lead Research, List Building, Lead Generation
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    🏆Expert-Vetted (Top 1%) Upwork. 👉 29,287+ hours list building projects. 👉 423+ successfully completed projects. B2B List Building and Data Entry Specialist. We use different manual searching methods and tricks, special tools (free and paid premium accounts), and my long-term experience to get valid inform ... read more about Leading Solution

    "Very accurate and precise work with good communication. Amazing results with very useful project!"
    Tirso Perez, HR at at Personio
    < $25/hr
    2 - 9
    2015
    Chicago, Illinois
  • Fresa Technologies

    Neutral IT Solution Provider for Freight Forwarder
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    Fresa Technologies is an independent, neutral and professional software company that provides IT and IT-enabled services with a focus on providing solutions only to Freight forwarding and shipping industries.Fresa Technologies also focus on developing cost-effective and efficient Freight Forwarding Software Applic ... read more about Fresa Technologies

    "Good suppport"
    Atul Rawde, ACCOUNTANT at ONESOURCE WORLDWIDE LOGISTICS PVT LTD
    < $25/hr
    10 - 49
    2012
    Chennai, India
  • Our company offers comprehensive 360-degree eCommerce operational solutions, covering various aspects of eCommerce operations, market management, paid marketing, and digital marketing services. We specialize in providing end-to-end solutions for eCommerce businesses, handling everything from inventory management and or ... read more about Ecommerce Ally

    "They consistently provide us with excellent quality work. "
    Shing Chow, Founder &CEO at Lalamove
    NA
    10 - 49
    Mumbai, India
  • TBFiles

    Backoffice Outsourcing. Robotic Process Automation
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    TBFiles innovates more than 15 years in dematerialization services and file custody. Our technological solutions and logistics optimize processes, workflows and documental management in companies from different sectors. We manage daily about 2 000 000 folders.Increase your company's productivity, reducing the cost ... read more about TBFiles

    "Great opportunity to work with such a team, they actively involve themselves and provide the best for the project, always! "
    Firoz Kaamdar , Director at NDA
    $100 - $149/hr
    50 - 249
    2003
    Lisbon, Portugal
  • MySource Solutions

    Solutions Created To Help Scale Your Business
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    MySource takes a consultative and process driven approach to the virtual assistant needs of our customers via a dedicated team of skilled professionals which not only includes your resource but management oversight insuring the successful integration of our team with that of the customer’s team.Outsourcing to the ... read more about MySource Solutions

    "Love these guys! "
    John Krueger
    < $25/hr
    50 - 249
    2017
    Cebu City, Philippines
  • vsynergize

    Redefining SYNERGY with your Business & Processes
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    V$ynergize is a highly experienced and ISO 27001-certified AI-driven Automation Enabled Outsourcing company. With a track record of serving 30+ Fortune 500 companies in over 15 countries, our diverse customer portfolio spans various industries such as BFSI, Healthcare, Telecommunication, E-commerce, and more. We specia ... read more about vsynergize

    "Excellent project"
    Gary Dwayne, Managing Director at Bittrex
    < $25/hr
    2 - 9
    San Francisco, California
  • FreshDataLabs

    Getting the leads has never been this easy
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    We generate inbound qualified leads to feed hungry sales teams. We power inbound marketing programs that generate qualified leads and nurture sales opportunities. We build vetting and nurturing systems to ensure that our clients can scale up their marketing and sales efforts intelligently. Industry-specific lead ... read more about FreshDataLabs

    "Lead generation data for US ecommerce Retail"
    Sudarshan, Technical Program Manager at PipeCandy
    $50 - $99/hr
    10 - 49
    2018
    Chennai, India
  • Curvearro

    Curvearro is Leading Digital Marketing Agency.
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    Curvearro is Leading, Award Winning Digital Marketing Agency, There are many companies who are ready to give you better-result and unbelievable performance but fortunately, people always prefer to go with those who are trustworthy and Curvearro company is one of those who is ready to give you all such kind of facilitie ... read more about Curvearro

    "Great Business Experience"
    Bikash Mahto, Director & Founder at Aellgo
    $25 - $49/hr
    50 - 249
    2018
    NYC, New York
  • Professional Communications Network

    Our Communication Free You to Run Your Business
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    At PCN, we know that you trust your customers to us. We take that responsibility very seriously, and that is what drives us to provide world class customer service. How do we do that? It’s simple really. We hire great operators, provide them with excellent training, and then retain them by treating them well. We ... read more about Professional Communications Network

    "They Make My Job Easier"
    Kurt Abel
    < $25/hr
    10 - 49
    Riverside, California
  • Fontimedia

    We help B2B companies find customers
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    Fontimedia is a full-service Inbound Marketing agency, focused on one goal in particular, to generate more leads for customers. Official Partner of HubSpot, world leader in Inbound Marketing since 2006, with over 20,000 customers in more than 90 countries, Fontimedia plans a personalized marketing strategy for each cus ... read more about Fontimedia

    "Super professionale and competent agency with great experiene in the B2B market"
    Ronaldo Pesenti, Educatore at Primomodo
    < $25/hr
    2 - 9
    2014
    Bergamo, Italy
  • Remote CoWorker

    Get ready to rocket your business ahead
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    RemoteCoWorker.com is an experienced team of experts that have established roots while working with Filipino VA’s. Remote Co-Worker was a response to seeing both the proliferation of jobs that do not get filled with the correct VA people with the correct skill set and knowledge for the job, and, virtual professio ... read more about Remote CoWorker

    "Greatest VA company "
    David Howell
    NA
    1,000 - 9,999
    2013
    Pompano Beach, Florida
  • Right data is extremely important while developing the right marketing strategies. Founded in the year 2010, we at Data Marketers Group came into existence to address the growing data challenges of B2B marketers across various industries. Finding qualified B2B leads is the goal of the most B2B Busin ... read more about Data marketers group

    "Market research Report"
    Ganesh Gore, Senior Team Manager at Ameliorate Digital Consultancy Pvt Ltd. Group Company at Exactitude Consultancy
    NA
    250 - 999
    2010
    NYC, New York
  • Sage BPM is now WeSage BPM  Keeping up with our values of “Thrive Together”, we are adding “WE” to our name, everything else stays the same!  WeSage BPM is committed to continue serving our customers with the same passion, help businesses reduce time-lines, increase profits and t ... read more about WeSage BPM

    "Great quality and value, a critical part of our operation"
    Sam Fisher, Partner at Herman & Wallace Inc.
    < $25/hr
    10 - 49
    2014
    Ahmedabad, India
  • Knot Networks LLC

    Knot Neworks LLC is an American telecommunication.
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    Knot Networks LLC is a primary telecommunications service provider that offers comprehensive technological solutions to businesses in the United States, Canada, Australia, the United Kingdom and Japan. We offer Toll-free Numbers, Call Centre Solutions, VoIP Telephony, Hosted PBX, cutting-edge cloud-based serv ... read more about Knot Networks LLC

    "Great service"
    Andrew Jackson, Sales Manager at Alight
    NA
    10 - 49
    2015
    Middletown, Delaware
  • eClicknTech

    Activating Ideas and Building Brands
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    We are the leading web design, web development, and app development firm with expertise in developing and building Android, iOS, cross-platform, and web apps. Provides reliable, logical, and strategic digital marketing services including SEO, SMO, PPC, ORM, and robust solutions to our clients across the globe.

    "Web dev. to enhance users experience"
    SETH ETTENBERG, Chief Executive Officer at BlueRock Therapeutics at BlueRock Therapeutics
    $25 - $49/hr
    10 - 49
    2019
    Delhi, India
  • Park Medical Billing Inc.

    Solution For your Practice Mangement
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    At Park Medical Billing, we pride ourselves by offering an advanced technology billing system, which is the product of years of experience in both the IT and medical fields. We have the trust of our clients, not just because we are HIPAA Compliant, up to date with Medicare policy and procedures, but how we get results ... read more about Park Medical Billing Inc.

    "Fake Company Do not trust their services. This is Scam in name of company."
    Mihir Dwivedi, Team Lead at ZealousWeb
    < $25/hr
    10 - 49
    2009
    New Jersey, New Jersey
  • Scopic

    Software Development and Digital Marketing
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    Your Cost-effective, Cross-continental, Digital Innovation Partner At Scopic we unify software development with digital marketing. We are one of the biggest virtual companies in the world with a proven track record of success: 1,000+ projects delivered 15+ years of experience transforming ideas int ... read more about Scopic

    "Scopic is the only outsource developer I'll ever need"
    Eric Griffin
    $25 - $49/hr
    250 - 999
    2006
    Marlborough, Massachusetts
  • SunTecIndia

    Multi-Process IT Outsourcing Services
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    SunTec India is a multi-process IT and business process outsourcing firm with an industry experience of over 20 years across multiple domains and industry niches. With a seasoned team of 1500+ professionals, our company specializes in providing bespoke data entry, eCommerce data support, digital marketing, website deve ... read more about SunTecIndia

    "Data Management and Support"
    Priyanka Singh, SEO Specialist | Immediate Joiner | 🔥18K Followers at
    $25 - $49/hr
    1,000 - 9,999
    1999
    Delhi, India
  • BetterWay Devs

    Happy and engaged developers for long-term success
    Visit website

    Is your company struggling to find, hire or maintain software developers in South America? We help North American companies to effectively find and hire software developers in Colombia and South America with a focus on long-term healthy relations through stability and the inclusion of local and remote .. ... read more about BetterWay Devs

    "BetterWay Devs is the perfect place to start and maintain your software engineer career."
    Leonard Rodriguez, Software Engineer at BetterWay Devs
    $25 - $49/hr
    50 - 249
    2007
    Miami, Florida
  • A2ZVA

    Exemplify Productivity. Delegate Virtually
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    A2Z Virtual Assistant Services is the secret weapon to successful individuals. We specialize in the details so you can focus on the bigger picture. We are your very own personal assistant to handle time consuming tasks such as scheduling meetings, paying bills, blogging, website maintenance, research tasks, and finding ... read more about A2ZVA

    "Very professional and knowledgeable!"
    Sylk Negron, Photographer/Partner at Sylk Marti Studios, LLC
    < $25/hr
    2 - 9
    Austin, Texas
  • Tech Partner

    Tech Partner Where Innovation Meets Excellence
    Visit website

    شركة برمجة تقنية الشريك هي شركة تقنية ديناميكية ومبتكرة ملتزمة بتقديم حلول متطورة في مجال تطوير البرمجيات والتسويق الرقمي وتصميم الجرافيك. مع شغف بالابتكار والالتزام بالتميز ... read more about Tech Partner

    "They provided regular updates and reports on campaign progress and performance."
    Tommy Ricketts, CEO & co-founder at BeZero Carbon at BeZero Carbon
    < $25/hr
    50 - 249
    2019
    Jeddah, Saudi Arabia
  • Talent Centric

    Human Resource | Payroll | BPO Service
    Visit website

    Talent Centric is the leading HR and Staffing Management company with proficiencies in Recruiting & Headhunting, Staffing Management Service, Payroll Management service, payroll processing service, Expatriate Management Service, Foreign Staffing, Contingent Labor, Contractual staffing, Back office Support, Training ... read more about Talent Centric

    "Top HR Consultancy Firm, Payroll Service Provider in Bangladesh"
    Md Mahbub Islam Region
    NA
    50 - 249
    2014
    Dhaka, Bangladesh
  • Ubiminds

    Custom-curated digital product teams.
    Visit website

    Top-tier software firms collaborate with Ubiminds for strategic advantages and accelerated growth. AI PRODUCT STRATEGY DEVELOPMENT 🧠 Receive expert guidance to align business goals with market demands. Speed up AI solution deployment with MLOps, MLaaS, and Computer Vision services. SOFTWA ... read more about Ubiminds

    "Found a good team through Ubiminds"
    Ye Huang
    $50 - $99/hr
    50 - 249
    2017
    Florianopolis, Brazil
  • Insurance Support World

    From new business to renewals. We do everything!
    Visit website

    Insurance Support World is a leading name in insurance back office service providers. The team of experts provides end to end insurance back office management services to the clients across the globe. Our strategic vision unlocks business value across the insurance sector and enables us to address the business challeng ... read more about Insurance Support World

    NA
    50 - 249
    2008
    Victorville, California
  • Livesalesman

    Multiligunal Contact Center & BPO Solutions
    Visit website

    With over 15 years of experience, LiveSalesman is a leading provider of Outsourced Multilingual Sales and Customer Contact Solutions for businesses globally. Our journey started with Skype when they were still a startup and we grew as they grew. We are proud to say that since then, our client boasts of some o ... read more about Livesalesman

    NA
    250 - 999
    Las Vegas, Nevada
  • HR Outsourcing Companies

    HR Outsourcing Companies in India
    Visit website

    Backoffice India is one of the Top HR Outsourcing Companies in India with proven expertise in Payroll Outsourcing, Recruitment Outsourcing Solutions, HRMS solutions To know more  

    $100 - $149/hr
    1,000 - 9,999
    Delhi, India
  • 31West

    Top Call Center Outsourcing Company – 31West
    Visit website

    31West is the leading Inbound and Call Center Outsourcing Services in the United States offering tech support and customer services that will help you to reduce the cost. Contact now! https://www.31west.net/

    NA
    Freelancer
    San Francisco, California
  • we are leading provider of bpo services in India, we understand that your customers are the most crucial assets of your organization .We have a collaborative team of experienced energetic and creative professionals who teams up to amplify your currently running business and processes.As a bpo services we provides all t ... read more about IDYAH CONNECT SERVICES PRIVATE LIMITED

    NA
    50 - 249
    2018
    Noida, India
  • RealtyOutsourcing

    Outsourcing Real Estate Services
    Visit website

    American owned and operated corporation located in the Clark Freeport of the Philippines. With over 14 years of experience and a sprawling 1,500 square meter (16,000+ sqft) state-of-the-art facility, we are well equipped to handle all your real estate outsourcing needs!

    < $25/hr
    10 - 49
    2017
    Manila, Philippines
  • OutsourcedMedical

    A medical outsourcing company.
    Visit website

    American owned and operated corporation located in the Clark Economic Zone of the Philippines. With over 14 years of experience in the BPO industry and a sprawling 1,500 square meter (16,000+ sqft) state-of-the-art facility, we are well equipped to handle all your healthcare outsourcing needs! The Philippines is the #1 ... read more about OutsourcedMedical

    < $25/hr
    10 - 49
    2017
    Manila, Philippines
  • ARDEM Incorporated

    People.Process.Technology.
    Visit website

    ARDEM incoporated is outsourcing & automation experts who help established companies improve operational efficiency & reduce overhead.We believe in diving deep and truly understanding our clients. This enables us to engineer solutions that match their present and future goals for business growth and improvement ... read more about ARDEM Incorporated

    NA
    250 - 999
    2004
    Princeton, New Jersey
  • Ascent BPO

    BPO,Call Center & Data Entry Projects Outsourcing
    Visit website

    We are one of the fastest-growing BPO, Call Centre projects & Data Entry Outsourcing Company in India and are gaining a high reputation in the market as a reliable BPO data entry service provider. We offer services like data entry projects, call center services (inbound/outbound), BPO Process, and Online Data Entry ... read more about Ascent BPO

    < $25/hr
    10 - 49
    2013
    Noida, India
  • Ninja-VA

    You Call them Superman, We Call them Ninja VA
    Visit website

    Ninja VA, a flagship division of Acelerar Technologies, was established with a mission to help entrepreneurs and busy professionals by reducing their daily workload so that they can focus on core business activities which directly impact revenue and profits. We have worked with 150+ clients from ... read more about Ninja-VA

    NA
    50 - 249
    2010
    Campbell, California

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

  • Addlium - (5/5 Ratings, 31 Reviews)
  • Belkins - (5/5 Ratings, 22 Reviews)
  • SalesNash (4.9/5 Ratings, 14 Reviews)
  • CIENCE - (4.8/5 Ratings, 23 Reviews)
  • Peoplerr (4.5/5 Ratings, 6 Reviews)

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

  • BIG OUTSOURCE - (5/5 Ratings, 8 Reviews) - < $25/hr
  • HelpLama - (5/5 Ratings, 18 Reviews) - < $25/hr
  • Blue Valley Marketing - (5/5 Ratings, 12 Reviews) - $25 - $49/hr
  • LimTC - (4.9/5 Ratings, 10 Reviews) - < $25/hr
  • Wing Assistant - (4.9/5 Ratings, 9 Reviews) - < $25/hr

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include:

  • Outsource Bigdata - (5/5 Ratings, 19 Reviews)
  • IdeasUnlimited - (5/5 Ratings, 14 Reviews)
  • Uniquesdata - (5/5 Ratings, 8 Reviews)
  • Triniter - (5/5 Ratings, 6 Reviews)
  • Central Hubspot - (5/5 Ratings, 5 Reviews)
  • Helpware - (4.9/5 Ratings, 11 Reviews)

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BPO companies on GoodFirms, based on verified client reviews and ratings, include:

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include: