Top Customer Service Software

Are you trying to discover the best customer service software on the web? Get the listing of top customer support software by the research team of GoodFirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. With regards to giving stand out customer service, speed is significant. Another advantage of customer service software is the utilization of pre-scheduled email templates or push notifications that saves cost and time. Are you in need of reliable customer service support software? Just go through the below rundown of top the best customer support solutions in the market and choose one confidently.

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List of the Best Customer Service Software

  • LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service
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    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r ... read more about LiveAgent

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    20% in Customer Service Software
  • UseResponse

    All-in-One Customer Support Software
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    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community ... read more about UseResponse

    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    Category Focus
    25% in Customer Service Software
  • Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
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    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all custome ... read more about Vision Helpdesk

    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    Category Focus
    25% in Customer Service Software
  • Kapture CRM

    Get closer to your customers
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    Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and ... read more about Kapture CRM

    Entry Level Price
    $20.49 Per Month
    Free Trial
    30 Days
    Category Focus
    33% in Customer Service Software
  • OXON

    Single Platform to Communicate and Track Customers Throughout their Lifecycle.
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    Our call processing solutions let you work with call recordings, real-time conversations, and record deals. Voice call recording tools ensure your QA process is locally and regionally compliant. Automatically measure customer loyalty and reduce churn through post-conversation surveys. Oxon allows you to ask your customers about their conversation after a call by sending a text message asking ... read more about OXON

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    20% in Customer Service Software
  • HubSpot CRM

    Everything you need to organize, track, and nurture your leads and customers.
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    Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic repo ... read more about HubSpot CRM

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Customer Service Software
  • Freshdesk

    Affordable customer support software.
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    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... read more about Freshdesk

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    20% in Customer Service Software
  • Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives the ... read more about Zendesk Support

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    10% in Customer Service Software
  • Zoho Desk

    Put customer service at the heart of your company.
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    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. Zoho Desk is flexible, cloud-based customer service software equipped with ... read more about Zoho Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Customer Service Software
  • Agile CRM

    All-in-One CRM Software, Sales Enablement + Marketing Automation + Customer Service.
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    Agile CRM is an all-in-one customer relationship management software that automates sales, marketing, and service under one platform. The free version of this affordable next-generation cloud-based SaaS CRM software can be best leveraged for marketing automation, customer success, lead generation, lead management, and customer service. Track every stage of your sales process, manage projects, auto ... read more about Agile CRM

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    16% in Customer Service Software
  • Workhub Tasks

    WorkHub Tasks Supplement Your Customer Support Efforts
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    WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can improve your customer experience by blending support channels and resolving issues at any time. Workhub Tasks is a simple information sharing and helpdesk ticketing software with real ... read more about Workhub Tasks

    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Category Focus
    20% in Customer Service Software
  • ProProfs Help Desk

    Help Desk Software Engineered for Customer Delight
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    ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... read more about ProProfs Help Desk

    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    Category Focus
    30% in Customer Service Software
  • Groove

    Simple Customer Service Software for Small Businesses
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    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards di ... read more about Groove

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    Category Focus
    100% in Customer Service Software
  • Happyfox

    Best Help Desk Software
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    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. HappyFox is a ridiculously easy, powerfully simple customer support a ... read more about Happyfox

    Entry Level Price
    $39 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Customer Service Software
  • Front

    One place to take care of all your customers
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    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... read more about Front

    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    Category Focus
    17% in Customer Service Software
  • Salesforce Service Cloud

    The Salesforce Service Cloud of Customer Support.
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    Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions in one place and to get a complete view of each customer. Salesforce Service Cloud recently released a new feature called AI-Powered Case Routing. This feature uses artificial intellige ... read more about Salesforce Service Cloud

    Entry Level Price
    $300 Per Month
    Free Trial
    30 Days
    Category Focus
    33% in Customer Service Software
  • Kayako

    Customer service software the way you dreamed it could be.
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    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start su ... read more about Kayako

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Customer Service Software
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire
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    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes. ... read more about Gainsight CS

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Service Software
  • Help Scout

    Simplified customer service
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    Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. Be available right where your cus ... read more about Help Scout

    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    Category Focus
    34% in Customer Service Software
  • TeamSupport

    Customer-focused Customer Support Software.
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    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... read more about TeamSupport

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    33% in Customer Service Software
  • Cayzu

    Affordable Cloud Help Desk Software & Incident Ticketing System.
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    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.  ... read more about Cayzu

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    33% in Customer Service Software
  • HelpSpot

    Get your small customer service team organized for free.
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    HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization. HelpSpot's Knowledge Book system is unique i ... read more about HelpSpot

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Category Focus
    33% in Customer Service Software
  • HubSpot Service Hub

    Turns Customers Into Promoters and Service Into Growth.
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    Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ... read more about HubSpot Service Hub

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    33% in Customer Service Software
  • Zoho SalesIQ

    One-stop live chat and analytics solution
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    SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with buil ... read more about Zoho SalesIQ

    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Category Focus
    15% in Customer Service Software
  • REVE Chat

    Deliver Better Customer Experience with AI Driven Conversations
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    REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads and deliver 24x7 automated customer support across multiple channels without losing the human touch. REVE Chat also offers a complete suite of live engagement tools with co-browsing & video chat to deliver ... read more about REVE Chat

    Entry Level Price
    $13.5 Per Month
    Free Trial
    14 Days
    Category Focus
    50% in Customer Service Software
  • OTRS

    Optimize your workflows with our software solutions.
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    OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to ... read more about OTRS

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    30% in Customer Service Software
  • Helprace

    Cloud-based Help Desk Software and Ticketing System - Helprace
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    Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for. ... read more about Helprace

    Entry Level Price
    $18 Per Month
    Free Trial
    30 Days
    Category Focus
    33% in Customer Service Software
  • ManageEngine SupportCenter Plus

    Delight your customers with world-class support
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    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. ... read more about ManageEngine SupportCenter Plus

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    50% in Customer Service Software
  • Gladly

    Deliver personalized customer experiences at scale
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    Full-featured call controls, global coverage, and effortless reporting to make sure all of your enterprise phone channel needs are covered within a single customer software solution. Give customers the option to switch to more convenient channels such as SMS or Email to make communication all about choice. Pull in customer context from the IVR interaction for faster, more convenient service ... read more about Gladly

    Entry Level Price
    $180 Per Month
    Free Trial
    N/A
    Category Focus
    20% in Customer Service Software
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