Best Customer Service Software & Support Tools for 2026
Are you trying to discover the best customer service software on the web? Get the listing of top customer support software from the research team of Goodfirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. Speed is significant in providing stand-out customer service. Another advantage of customer service software is using pre-scheduled email templates or push notifications that save cost and time. Are you in need of reliable customer service support software? Just go through the rundown below of the top customer support solutions in the market and choose one confidently.
List of the Best Customer Service Software
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![LiveAgent]()
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the ... read more about LiveAgent
LiveAgent Reviews
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
reviewed by: Jeroen van Gils, Founder & CEO at LiFi.coEntry Level Price$15 Per MonthFree Trial30 DaysPricing TypePer User12% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- AI Features
Key Details
Industries
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Accounting
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Airlines-aviation
-
Apparel-fashion
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Automotive
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Banking
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Business-supplies-equipment
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Civic-social-organization
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Commercial-real-estate
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Computer-software
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Consumer-electronics
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Consumer-goods
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Consumer-services
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Entertainment
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Events-services
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Facilities-services
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Financial-services
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Food-beverages
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Fundraising
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Government-administration
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Health-wellness-fitness
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Hospital-health-care
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Hospitality
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Human-resources
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Information-technology-services
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Insurance
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Leisure-travel
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Logistics-supply-chain
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Luxury-goods-jewelry
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Marketing-advertising
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Media-production
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Nonprofit-organization-management
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Package-freight-delivery
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Political-organization
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Real-estate
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Retail
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Staffing-recruiting
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
-
On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithA great all-in-one platform
Magdalena Markov25/7 in the air!
Milica TalevaReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
Ahmad Falah, CEO at Pros Onsite LocksmithPackages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Small$15 Per MonthMedium$29 Per MonthLarge$49 Per MonthEnterprise$69 Per Month -
![Kapture CRM]()
Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized ... read more about Kapture CRM
Kapture CRM Reviews
An affordable CX solution that meets your demands in every channel
reviewed by: Marcus Langley, Sales Manager at FLAEntry Level Price$20.49 Per MonthFree Trial30 DaysPricing TypeFlat Rate33% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Social Media Integration
Key Details
Industries
-
Hospital-health-care
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blogs
Reviews
What User‘s Say
Life-changing experience with Kapture
Nathaniel Brooks, Versatile Financial Executive at JAMSA scalable system that meets the demands of clients in every international market
Miles Donovan, Sales Director at Christie Digital SystemsOur Experience with Kapture
Ethan Wallace, Business Development Manager at G'day GroupReview Summary
The platform's clarity, sharpness, and ease of use make it simple to use and explore. Its capacity to be customised is one of its best qualities, enabling teams to solve problems quickly. By facilitating smooth team communication with succinct, pertinent information, it also enhances collaboration and productivity through side discussions. In order to avoid repetitive questions, we have also been utilising their chatbot and support centre capabilities. Their team's Supoort is also excellent.
Nathaniel Brooks, Versatile Financial Executive at JAMSPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$20.49 Per Month -
![UseResponse]()
UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer ... read more about UseResponse
UseResponse Reviews
Great Exeperience
reviewed by: Wowdesk Inc at Wowdesk IncEntry Level Price$1490 Per YearFree Trial14 DaysPricing TypeFlat Rate25% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Computer-network-security
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Computer-software
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Consumer-services
-
Financial-services
-
Information-technology-services
-
Internet
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Reviews
What User‘s Say
UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
Thalia StevensonGood service level and support
Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLCExcellent feeback management software supported by the right team!
Dmitry Martinkevich, Product owner, COO, Co-founder at BearDev (sport software)Review Summary
Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
Thalia StevensonPackages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$1490 Per Year -
![Vision Helpdesk]()
A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk
Vision Helpdesk Reviews
Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
reviewed by: Virginia BishopEntry Level Price$12.00 Per MonthFree Trial30 DaysPricing TypeFlat Rate25% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
Available Packages
Standard$12.00 Per Month -
![OXON]()
Our call processing solutions let you work with call recordings, real-time conversations, and record deals. Voice call recording tools ensure your QA process is locally and regionally compliant. Automatically measure customer loyalty ... read more about OXON
OXON Review
Intelligent solution
reviewed by: igor szaboEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Accounting
-
Banking
-
Financial-services
-
Hospital-health-care
-
Industrial-automation
-
Information-services
-
Information-technology-services
-
Insurance
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
-
![Helploom]()
Helploom is a simple and fast customer support platform for any business. It offers live chat, a full help center, and an AI agent that answers customer questions instantly. Setup takes minutes ... read more about Helploom
Entry Level PriceContact vendorFree TrialN/APricing TypeFlat Rate100% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- AI Features
Key Details
Industries
-
Computer-software
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Documentation
Knowledge Base
-
Help Center
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
![HubSpot CRM]()
Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead ... read more about HubSpot CRM
HubSpot CRM Reviews
The best CEM I have ever used
reviewed by: Leonardo Silvestre Mardini, Founder at Mardini Digital AgencyEntry Level PriceFree versionFree TrialAvailablePricing TypeFree15% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
Key Details
Industries
-
Accounting
-
Logistics-supply-chain
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Online Training
Reviews
What User‘s Say
A complete marketing automation platform with powerful CRM integration
TJCG Pvt Ltd, MVP & Custom Software Development Agency at TJCG Pvt LtdA Powerful CRM for Marketing and Sales Alignment
John AlexanderUnleashing the Power Mailchimp
Sachin Kumar, Social Media Marketing Manager at kamala FarmsReview Summary
We’ve been using HubSpot Marketing Hub to streamline our campaigns, track leads, and align our sales and marketing teams. The platform combines email marketing, landing pages, SEO tools, analytics, and automation in a single hub, which has made managing our entire funnel much easier. The dashboards give us real-time visibility into performance, while workflows help automate repetitive tasks and personalize outreach at scale. Overall, HubSpot has become a central tool in our digital strategy and has significantly improved lead nurturing and conversions.
TJCG Pvt Ltd, MVP & Custom Software Development Agency at TJCG Pvt LtdPackages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
![Freshdesk]()
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into ... read more about Freshdesk
Freshdesk Reviews
Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries
reviewed by: Kevin Turner, Founder and CEO at The Grilling MasterEntry Level Price$0 Per UserFree TrialN/APricing TypeFlat Rate20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Hospitality
-
Leisure-travel
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
Reviews
What User‘s Say
By the help of this platform lot of our time is saved
George Kollias, Head of Content Marketing at LearnWorldsFreshdesk help businesses track and analyze key metrics
Jordan Farrar, Owner/Director at Akoca SEOFreshdesk boasts an incredibly user-friendly interface that facilitates ease of navigation
Nazmul Hasan, Founder and CIO at AI BusterReview Summary
At LearnWorlds, we use FreshDesk. We have been using this software for almost 10 years. FreshDesk supports an omnichannel functionality that combines ticketing software, calls, and chats under the same account.
George Kollias, Head of Content Marketing at LearnWorldsPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Freshdesk (Growth)$29 Per MonthFreshdesk Omni (Pro)$79 Per MonthFreshdesk Enterprise$119 One-timeEmail & Ticket Pro$55 Per Month -
![Zendesk Support]()
Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support
Zendesk Support Reviews
Zendesk's intuitive design makes it easy for our team to navigate
reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at AdsellrEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor10% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
The platform offers a high degree of personalization in managing workflows
Diana Stepanova, Operations Director at MonitaskCloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel, Co-founder at Any Software ToolsZendesk helps us to manage customer support inquiries easily
Matt Bailey, Founder and Lead Instructor at SiteLogicMarketingReview Summary
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
Diana Stepanova, Operations Director at MonitaskPackages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
![ProProfs Help Desk]()
ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This ... read more about ProProfs Help Desk
ProProfs Help Desk Reviews
ProProfs Help Desk is wonderful
reviewed by: Prabodh Ray, ceo at raja rani couponEntry Level Price$30 Per MonthFree Trial15 DaysPricing TypeFlat Rate30% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
Key Details
Industries
-
Consumer-services
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Phone
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Reviews
What User‘s Say
ProProfs is an Easy and perfet Tool for Each off you
Mohit Pupu, ceo at Dear lotteryProProfs Help Desk best
ABHISHEK TIWARI, seo at tscProProfs Help Desk is Simple, Fast, Reliable
Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.Review Summary
I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage. The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators. ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly Pricing: Mid-tier What I Like Most
Mohit Pupu, ceo at Dear lotteryPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Premium$30 Per Month -
![CoSupport AI]()
CoSupport Agent — an AI assistant for customer support agents. This solution uses generative AI power to prepare response drafts, ensuring human agent assistance. The final answer is crafted by a human, ... read more about CoSupport AI
CoSupport AI Reviews
Enhancing the User Journey with CoSupport AI
reviewed by: Yegor Shustik, Product and project manager at Digital OriginalEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
Key Details
Industries
-
Airlines-aviation
-
Apparel-fashion
-
Automotive
-
Banking
-
Broadcast-media
-
Consumer-services
-
Entertainment
-
Hospitality
-
Human-resources
-
Information-services
-
Information-technology-services
-
Insurance
-
Leisure-travel
-
Logistics-supply-chain
-
Retail
-
Telecommunications
-
Utilities
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
In-person
-
Documentation
Knowledge Base
-
Help Guide
-
Video
-
Blog
Reviews
What User‘s Say
Enhancing the User Journey with CoSupport AI
Viktoriia Yadoshchuk, Marketing Content WriterAI Solutions enhancing customer support
Yaro BurgmanThe powerful and cost-efficient AI assistant for response automation in customer support
Oleksandr Zadorozhnyi, Product Owner at Remoter.meReview Summary
Implementing CoSupport AI solutions lets us automate messages, simplify communication workflows, and gain actionable insights through advanced analytics, ultimately improving user experience and reducing manual workload across the board.
Viktoriia Yadoshchuk, Marketing Content WriterPackages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
Integration
Integrated With
- Zendesk Support
- Zoho Assist
- Freshdesk
- slack
- Salesforce
- Zoho SalesIQ
- Zoho Desk
-
![Zoho Desk]()
What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk
Zoho Desk Reviews
With real-time insights tracking, I can know how customers feel about the support
reviewed by: Alvin Wei, Co-founder and CMO at SEO AntEntry Level Price$7 Per YearFree Trial15 DaysPricing TypePer User20% in Customer Service SoftwareFeatures
- Help Desk
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Information-services
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Reviews
What User‘s Say
Very helpful tool to manage our daily business
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KGOne can easily set up customer problems as a ticket and manage them efficiently
Rakshit Panchal, Marketing Specialist at Sydney Digital AgencyZoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Madison WoodsReview Summary
We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KGPackages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
EXPRESS$7 Per YearSTANDARD$10 Per YearPROFESSIONAL$17 Per YearENTERPRISE$20 Per Year -
![Agile CRM]()
Agile CRM is an all-in-one customer relationship management software that automates sales, marketing, and service under one platform. The free version of this affordable next-generation cloud-based SaaS CRM software can be best ... read more about Agile CRM
Agile CRM Reviews
Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.
reviewed by: Anonyms UserEntry Level Price$9.99 Per MonthFree TrialN/APricing TypePer User15% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Feedback Management
- Help Desk
- Social Media Integration
Key Details
Industries
-
Marketing-advertising
-
Retail
-
Wholesale
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.
Anonyms UserAgile CRM is an Affordable, Easy-to-Use Platform and has been great for building our business
Jorge Vivar, Creative Director at ModeDecent CRM
Robin Jennings, Internet Marketing/ Web Consultant at We Push ButtonsReview Summary
It is one of the best and easy-to-use tools that allow automating complicated tasks that are helpful for the marketing sector like automating emails and appointment scheduling. It has more knowledge-based functionalities and features like building landing pages, generating reports, capturing forms and customers data precisely and some more features can be added after upgrading to another plan. They provided online training videos to support our work process. Overall, it is a great marketing tool to boost the sales of businesses.
Anonyms UserPackages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$9.99 Per Month -
![Workhub Tasks]()
WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks
Workhub Tasks Reviews
All-in-one and excellent help desk ticketing system. I absolutely love it!
reviewed by: Sirina DanyEntry Level Price$39 Per MonthFree TrialN/APricing TypeFlat Rate25% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
Key Details
Industries
-
Computer-software
-
Consumer-services
-
Education-management
-
E-learning
-
Entertainment
-
Events-services
-
Executive-office
-
Facilities-services
-
Security-investigations
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
-
24x7 Support
Knowledge Base
-
Help Guide
-
Video
-
Blog
Reviews
What User‘s Say
Effective task management system for your organization
AnonymousAll-in-one and excellent help desk ticketing system. I absolutely love it!
Abdul Rehman, Marketing Executive at Coeus SolutionsOne of the best software for task management and employees collaboration
Umar Saleem at R-actReview Summary
Absolutely love it! I sincerely appreciate the effort put into it. It aids me in keeping everything organized and separated by category. I can easily track the records and verify the status of pending tickets
AnonymousPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Available Packages
Standard$39 Per Month -
![Tidio]()
Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio
Tidio Reviews
Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.
reviewed by: Halle Stone, Operations ManagerEntry Level Price$0 Per MonthFree Trial7 DaysPricing TypeFlat Rate15% in Customer Service SoftwareFeatures
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- AI Features
Key Details
Industries
-
Banking
-
Business-supplies-equipment
-
Computer-games
-
Computer-software
-
Consumer-electronics
-
Consumer-goods
-
Consumer-services
-
Cosmetics
-
Financial-services
-
Gambling-casinos
-
Health-wellness-fitness
-
Higher-education
-
Restaurants
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Center
-
Youtube
-
Developers
-
Case Studies
-
Blog
-
Academy
Reviews
What User‘s Say
Great AI chatbot
AnonymousOne of my favorite apps to use!
Crystal DiazReview Summary
Used Tidio for an ecommerce client to automate his customer service. Tidio's pricing plan was very clear, and we liked how the sales rep explained everything. We came for the affordability, but stayed for the quality. Incredible.
AnonymousPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Starter$29 Per MonthGrowth$59 One-timePlus$749.00 Per MonthPremium$2999 Per MonthIntegration
Integrated With
- Zendesk Sell
- Zendesk Support
- HubSpot CRM
- Salesforce CRM
- Shopify
- Wordpress
- WooCommerce
- Zoho Desk
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Brevo
- Drupal
- Drupal Commerce
- Ecwid
- Google Analytics
- Klaviyo
- Omnisend
- Zapier
-
![Groove]()
Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove
Groove Reviews
Great easy-to use email tool for customer-facing teams
reviewed by: Andrew ReeseEntry Level Price$16 Per MonthFree Trial7 DaysPricing TypeFlat Rate33% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- AI Features
Key Details
Industries
-
Consumer-services
-
Hospital-health-care
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Chat
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
On-Site Training
Reviews
What User‘s Say
Easy, Organized, Streamlined
Taylor Liddle, Partnerships Manager at at Popular PaysA great sales tool that my team couldnt live withou!
Ben RobinsonReview Summary
I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.
Taylor Liddle, Partnerships Manager at at Popular PaysPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$16 Per Month -
![Nosnia.ai]()
NosNia.ai is a WhatsApp-based customer service platform that allows businesses to provide real-time support using the official WhatsApp Business API. Companies can manage customer inquiries, automate FAQs, and route conversations through customizable ... read more about Nosnia.ai
Nosnia.ai Reviews
Easy Way to Manage WhatsApp Customer Chats
reviewed by: Amit Sagar, Admin at Prime VenturesEntry Level PriceContact vendorFree Trial14 DaysPricing TypeFlat Rate20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Social Media Integration
Key Details
Industries
-
Airlines-aviation
-
Banking
-
Computer-software
-
Education-management
-
Food-beverages
-
Luxury-goods-jewelry
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Phone
-
24x7 Support
Training
-
In-person
Reviews
What User‘s Say
1 Year of Seamless WhatsApp Automation with Nosnia.ai
kamal kant Jain, computer operater at vertexbrokingNosnia.ai WhatsApp Business API Solution / Effective WhatsApp Business Automation
Aryan Gautam, proprietor at prime venturesReview Summary
Overall, Nosnia.ai has improved our customer engagement and made our WhatsApp marketing more organized and effective. I would recommend it to businesses looking for reliable WhatsApp automation.
kamal kant Jain, computer operater at vertexbrokingPackages
Pricing Type
-
Flat Rate
Preferred Currency
-
INR (₹)
Free Version
-
Yes
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
![Happyfox]()
Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox
Happyfox Reviews
Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.
reviewed by: Bailey RomeroEntry Level Price$29 Per MonthFree Trial14 DaysPricing TypeFlat Rate20% in Customer Service SoftwareFeatures
- Help Desk
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Facilities-services
-
Financial-services
-
Human-resources
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Infographics
Reviews
What User‘s Say
A free package tailored to meet the needs of small enterprises
Keith Eneix, President at RenewSkin Co.One of the most affordable help desk software for your business.
Liz Hutz, Co-Owner at Cash Home Buyers NCReview Summary
We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.
Keith Eneix, President at RenewSkin Co.Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
Available Packages
Starter$29 Per MonthFantastic$59 Per MonthEnterprise$79 Per MonthEnterprise Plus$99 Per Month -
![Front]()
Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front
Front Reviews
A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.
reviewed by: Austin BowmanEntry Level Price$9.00 Per MonthFree Trial7 DaysPricing TypeFlat Rate17% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Computer-network-security
-
Computer-software
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Webinars
-
Case Studies
Reviews
What User‘s Say
It helps us in managing our workload and respond quickly to customer requests
Davin Joseph, CEO at My Enamel PinsAs an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
Patrick Crane, CEO at Love SewReview Summary
Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!
Davin Joseph, CEO at My Enamel PinsPackages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$9.00 Per Month -
![Salesforce Service Cloud]()
Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud
Salesforce Service Cloud Reviews
Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.
reviewed by: Margot PierceEntry Level Price$25 Per MonthFree Trial30 DaysPricing TypeFlat Rate25% in Customer Service SoftwareFeatures
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Computer-software
-
Financial-services
-
Hospital-health-care
-
Information-technology-services
-
Internet
-
Management-consulting
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$25 Per Month -
![Kayako]()
Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software ... read more about Kayako
Kayako Reviews
Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.
reviewed by: Zoe DavisonEntry Level Price$30 Per MonthFree Trial14 DaysPricing TypeFlat Rate33% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Escalation
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
-
24x7 Support
Training
-
Webinar
-
In-person
-
Documentation
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$30 Per Month -
![Gainsight CS]()
Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
Gainsight CS Reviews
Versatile tool with a good customer support
reviewed by: Tal AdmonEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Feedback Management
- Live Chat
- Response Templates
- Social Media Integration
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
![Help Scout]()
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout
Help Scout Reviews
With the help of Help Scout workflows can be configured to automate actions
reviewed by: Eric Dalius, Executive Chairman at MuzicSwipeEntry Level Price$20 Per MonthFree Trial15 DaysPricing TypeFlat Rate20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
-
Logistics-supply-chain
-
Media-production
-
Professional-training
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
Support
- Email
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$20 Per MonthPlus$40 Per MonthPro$65 Per Month -
![TeamSupport]()
TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport
TeamSupport Review
TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses.
reviewed by: Marvin TilleryEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor25% in Customer Service SoftwareFeatures
- Feedback Management
- Help Desk
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Computer-software
-
Financial-services
-
Hospitality
-
Information-technology-services
-
Internet
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
-
![Cayzu]()
Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.
Cayzu Review
Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features.
reviewed by: Julia ChandlerEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor33% in Customer Service SoftwareFeatures
- Feedback Management
- Help Desk
- Knowledge Base
- Response Templates
- Self-Service Portal
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
![HelpSpot]()
HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. ... read more about HelpSpot
HelpSpot Review
HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls.
reviewed by: Rolf BensonEntry Level PriceContact vendorFree TrialAvailablePricing TypeFlat Rate30% in Customer Service SoftwareFeatures
- Escalation
- Help Desk
- Knowledge Base
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Education-management
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
Available Trial
Payment Frequency
-
Quote Based
-
![HubSpot Service Hub]()
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.
HubSpot Service Hub Review
HubSpot Service Hub is a robust live chat software that allows you to chat with customers and leads on your own website.
reviewed by: Sadie AndrewsEntry Level PriceFree versionFree TrialAvailablePricing TypeFree33% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Help Desk
- Knowledge Base
- Live Chat
- Self-Service Portal
- Social Media Integration
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
![Zoho SalesIQ]()
SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ
Zoho SalesIQ Review
Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.
reviewed by: Grover ButlerEntry Level Price$0 Per UserFree Trial15 DaysPricing TypePer User40% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Feedback Management
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Apparel-fashion
-
Automotive
-
Banking
-
Commercial-real-estate
-
Construction
-
Consumer-goods
-
Consumer-services
-
Education-management
-
E-learning
-
Financial-services
-
Food-beverages
-
Hospital-health-care
-
Hospitality
-
Individual-family-services
-
Marketing-advertising
-
Oil-energy
-
Real-estate
-
Retail
-
Telecommunications
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Linux
Support
- Email
- Chat
- Phone
-
Weekdays
Training
-
Webinar
-
In-person
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
15 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Basic$7 Per MonthProfessional$12.75 Per UserEnterprise$20 Per UserIntegration
Integrated With
- Zoho CRM
- Zoho Analytics
- Zoho Desk
- Zoho Campaigns
- Zoho Sites
- Zoho Mail
- Zoho Assist
- Zoho Flow
- Wordpress
- Telegram
- Blogger
- Unbounce
- Wix
- Shopify
- Intuit Mailchimp
- Clearbit
- Salesforce CRM
- Google Analytics
- Kissmetrics
-
![REVE Chat]()
REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads ... read more about REVE Chat
REVE Chat Review
REVE Chat is an all-in-one live chat and customer engagement platform that is envisioned to help businesses for more online sales.
reviewed by: Karen WilliamsonEntry Level Price$13.5 Per MonthFree Trial14 DaysPricing TypePer User33% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Financial-services
-
Marketing-advertising
-
Retail
-
Wholesale
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
- Chat
- Phone
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$13.5 Per Month -
![OTRS]()
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, ... read more about OTRS
OTRS Review
OTRS is an open-source help desk software that is useful for help desks, IT organizations, corporate security teams and customer service teams.
reviewed by: Les HardyEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor30% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Feedback Management
- Help Desk
- Knowledge Base
- Self-Service Portal
- Social Media Integration
Key Details
Industries
-
Consumer-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
-
24x7 Support
Training
-
Webinar
-
In-person
Knowledge Base
-
Help Guides
-
Blogs
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Quote Based
-
![Helprace]()
Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using ... read more about Helprace
Helprace Review
Helprace is a customer service software suite that is suitable for managing interactions with existing and potential customers.
reviewed by: Cheryl BennettEntry Level Price$18 Per MonthFree Trial30 DaysPricing TypeFlat Rate33% in Customer Service SoftwareFeatures
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Social Media Integration
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$18 Per Month -
![ManageEngine SupportCenter Plus]()
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
ManageEngine SupportCenter Plus Review
ManageEngine SupportCenter Plus is a web-based customer support system designed to help organizations of all sizes manage the client.
reviewed by: Rosa KinsmanEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Quote Based
-
One-Time Payment
-
Free
-
![Gladly]()
Full-featured call controls, global coverage, and effortless reporting to make sure all of your enterprise phone channel needs are covered within a single customer software solution. Give customers the option to switch ... read more about Gladly
Gladly Review
Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.
reviewed by: Justine SneeEntry Level PriceContact vendorFree TrialN/APricing TypePer User20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Key Details
Industries
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Banking
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Business-supplies-equipment
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Financial-services
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Hospital-health-care
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Information-services
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Information-technology-services
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
- Email
- Chat
- Phone
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24x7 Support
Training
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Webinar
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Documentation
Knowledge Base
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Help Guides
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Video
-
Blog
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Case Studies
Packages
Pricing Type
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Per User
Preferred Currency
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USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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![Froged]()
Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service
Froged Review
Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle.
reviewed by: Laurel KirkEntry Level PriceFree versionFree TrialAvailablePricing TypeFree20% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Self-Service Portal
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
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Free
-
![Helpshift]()
Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively ... read more about Helpshift
Helpshift Review
Helpshift’s web chat widget offers a great customer service platform that allows you to offer your customers to communicate on your website.
reviewed by: Hamzah RafiqEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor50% in Customer Service SoftwareFeatures
- Alerts/Notifications
- Live Chat
- Self-Service Portal
- Social Media Integration
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
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