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List of the World's Top BPO Companies | Best BPO Service Providers

  • Dalerio Consulting

    Empowering business and individuals since 2019
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    Dalerio Consulting is an international Business Process Outsourcing (BPO) company with over 5 years of service. We are based in Europe, with a worldwide client base throughout various industries such as sales, e-commerce, gaming, gambling, construction/handyman, hospitality, education, business services, finance, medic ... read more about Dalerio Consulting

    "Web Design & Outreach Marketing for Nonprofit Organization"
    Admirim Dafku, Executive Director at Youth Activities Center
    < $25/hr
    10 - 49
    2019
    Acton, California
  • Martal Group

    Top lead generation & sales agency
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    Martal is your on-demand sales partner, servicing B2B companies worldwide. Our high-performing international sales team implements our proprietary workflow to help your company generate more qualified leads, book more sales appointments, and close more deals.

    "Bringing us to the Next Level"
    Atif Gagguturu, Marketing & Customer Acquisition for Banking & Finance Software at BankStride
    < $25/hr
    50 - 249
    2009
    San Francisco, California
  • Helpware

    Amazing Customer Experiences. Together.
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    Helpware is a People as a Service outsourcing company. With Google and Microsoft in its client portfolio, it is one of the industry's best business process outsourcing (BPO) companies, offering a wide range of core services like Content control and Verification, Back Office Support, Startup Acceleration, etc. &n ... read more about Helpware

    "BPO for Editorial Team"
    Ashling O'Connell, Manager, Content Operations at Clutch.co
    NA
    1,000 - 9,999
    2015
    Lexington, Kentucky
  • BIG OUTSOURCE

    Top 1 Outsourcing Company for SMEs
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    #1 Outsourcing Company for SMEs Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific. We embarked on our journey in 2014 as a humble t ... read more about BIG OUTSOURCE

    "Big Outsource aid in our Ecommerce website"
    Kamal Saliba, Pharmacy Manager- PIC at AllianceRx Walgreens Pharmacy
    < $25/hr
    250 - 999
    2014
    Laguna, Philippines
  • Wing Assistant

    #1 managed virtual assistant service.
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    Providing top-notch Virtual Assistant services, Wing Assistant is one of the industry's best business process outsourcing (BPO) agencies. It caters to industry-wide requirements for virtual assistants from General and Admin VA to Sales, Outreach, and CSR VA. It can be the best growth partner for SMBs and Startups. ... read more about Wing Assistant

    "Great talent, highly recommend for staffing for assistants and content writers"
    Vincent Phamvan, Founder at Vyten
    < $25/hr
    10 - 49
    2018
    Berkeley, California
  • 1840 & Company

    Hire Global Vetted Talent & Teams in 150 Countries
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    1840 & Company is a leading global outsourcing provider with a keen focus on Business Process Outsourcing (BPO) and staff augmentation utiizing skilled, pre-vetted freelancers. Serving businesses from pre-seed to post-IPO, they offer a tailored solution to address staffing challenges by seamlessly integrating into ... read more about 1840 & Company

    "The team completes task and goes above and beyond, pleased with everything so far."
    Casey H, Manager of training at Homelight
    < $25/hr
    250 - 999
    2014
    Overland Park, Kansas
  • AnswerConnect

    Live Call Answering Services In The US
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    AnswerConnect is a 24/7 live answering service for small to medium sized businesses. We're an extension of your business, helping to make sure you never miss a call. Our customer experience experts can take messages, capture and qualify leads, transfer calls, book appointments and more. AnswerConnect integrates sea ... read more about AnswerConnect

    "It is impressive how easy they are to work with"
    Nima Ashtyani, Partner at Stratton Ashtyani Law Group
    NA
    1,000 - 9,999
    2002
    Portland, Oregon
  • AnswerForce

    24/7 Answering Services to Power Your Business
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    Make your business 24/7. Power your growth every day of the year. AnswerForce provides professional and friendly call and chat answering services, virtual reception services, live chat, appointment scheduling, and more. Our team of experienced, customer-focused agents handle your calls 24/7, 365 days a yea ... read more about AnswerForce

    "Overall, they perform well. All interactions are conducted online, and they consistently respond promptly to submitted tickets, usually within an eight-hour workday."
    John W. Drescher, Chief Security Officer, at The Satellite.biz
    NA
    250 - 999
    2003
    Portland, Oregon
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  • Addlium

    Implementing social selling approach for B2B
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    Addlium is a top-rated B2B lead generation company that can help businesses become social selling experts. The company specializes in Content Marketing and Brand Packaging along with lead generation as a complete package for more outreach and higher profits. With 15+ years of experience, it has 98% happy clients.  ... read more about Addlium

    "Content Marketing & Network Expansion on LinkedIn"
    Maksym Kryvoshlyk, CEO at FlexMade
    < $25/hr
    10 - 49
    2022
    Kyiv, Ukraine
  • HelpLama

    Hire 24/7 Live Chat Answering Experts
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    Fully Managed Customer Support We provide specialist & tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your own internal team. Dedicated Customer Support as a Service

    "They are very accommodating to our requests."
    Deepak Chhugani, Founder/CEO at Nuvocargo
    < $25/hr
    2 - 9
    New Orleans, Louisiana
  • STAFFVIRTUAL

    Because Talent is Everywhere
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    Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exce ... read more about STAFFVIRTUAL

    "Exceptional Support Partnership"
    Henok Kelete, Director of Customer Marketing at PrizePicks at PrizePicks
    < $25/hr
    250 - 999
    Manila, Philippines
  • CIENCE

    Sales Conversations Start Here
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    CIENCE is a People-as-a-Service (PaaS). Our tech-enabled team members are accomplished, well-trained, and positive forces of business change for our client companies. Our culture empowers our team to solve problems and quickly drive results for our clients. We work with the best brands, enterprise companies, and startu ... read more about CIENCE

    "One of the best lead generation companies out there in today's business"
    Saul Hernandez
    NA
    250 - 999
    2015
    Denver, Colorado
  • IdeasUnlimited is a global support services provider with 12 years of experience in delivering 24/7/365 call center services and virtual assistant services. Having worked with over one thousand (1000+) clients in various industries, IdeasUnlimited is perfectly positioned to take care of all your support services, ... read more about IdeasUnlimited

    "Unwavering Professionalism Display"
    Jonathan Jarashow, Chief Executive Officer at OmniChannel Health at OmniChannel Health
    < $25/hr
    50 - 249
    2010
    Sugar Land, Texas
  • Belkins

    Close more deals with ROI-focused lead acquisition
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    Belkins is a B2B lead acquisition agency that specializes in helping businesses generate high-quality leads and close more deals. Belkins has been the award-winning agency for 5 years in a row and has 1,000+ loyal customers with a 95% retention rate in 50+ industries across the globe. The team already booked 300K ap ... read more about Belkins

    "They drive innovation and profitability for companies"
    Galyna Marchuk, Chief People and Operations Officer at YouScan
    $100 - $149/hr
    250 - 999
    2017
    Dover, Delaware
  • Upstream BPO

    Exceptional People, Exceptional Service
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    Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Telemarketing services, Inside Sales, B2B Lead Generation,  Appointment setting services & ... read more about Upstream BPO

    "We required accounting services assistance and we got a great one indeed. "
    Dominik Fürste, Co-Founder & CEO at Rail-Flow
    $25 - $49/hr
    1,000 - 9,999
    2014
    Kuala Lumpur, Malaysia
  • S2M-group is a leading global agency specializing in B2B Lead Generation, Sales Development and Account-Based Marketing (ABM) services specifically tailored for Software and Technology companies.Founded in 2009, S2M has grown to more than 240 experts, running programmes from our regional offices in Europe, Asia-Pacific ... read more about S2M-group

    "B2B lead Generation in the Media and Entertainment Industry"
    Matt Davis, Business Development Manager - Media and Entertainment at Tata Communications
    $25 - $49/hr
    50 - 249
    2009
    Barcelona, Spain
  • Blue Valley Marketing

    Expect More from Your Call Center Partner
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    Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With six locations staffed with professional full time qualified and trained employees in the US (Midwest), and Belize, we create a partnership with our clients built on trust.  Over the years we have successfu ... read more about Blue Valley Marketing

    "Seamless Inbound Call Center Transformation"
    Carla Vernón, CEO and Board Director at The Honest Company
    $25 - $49/hr
    250 - 999
    1991
    Kansas City, Kansas
  • Outsource Bigdata

    AI-driven Web Scraping & Data Labeling Provider
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    Outsource Bigdata is an AI-driven Web Scraping, Data Labeling and Automation Solution provider that converts any web data into ready-to-use data. AIMLEAP - Outsource Bigdata is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering AI-augmented Data Solutions, Da ... read more about Outsource Bigdata

    "Seamless Web Data Conversion with Outsource Bigdata"
    Ben Fertich, Chief Financial Officer at Grizzly Auto Detailing
    < $25/hr
    50 - 249
    2012
    NYC, New York
  • LimTC

    Your Vision. Our Solution!
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    We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business and growing your customer base. Whether ... read more about LimTC

    "Lead Generation, Account Executives and Customer Success agents."
    Mykhailo Bohdan, --Customer success manager at Turnitin
    < $25/hr
    50 - 249
    2017
    Kyiv, Ukraine
  • Aidey

    Aidey is a Business Process Outsourcing company
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    Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back ... read more about Aidey

    "Their team is nice, friendly and cheerful. They are joy to deal with."
    Martina Christian, Chief Financial Officer at at Robuzta Techlabs
    NA
    10 - 49
    2017
    Tel Aviv, Israel
  • Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally. Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages. Our customers reduce up to 70% of costs compared to expenses on ... read more about Simply Contact

    "Trustworthy inbound support service"
    Alexey Shapran, CEO and Experts in EdTech software development at PioGroup
    < $25/hr
    250 - 999
    2015
    Warsaw, Poland
  • SupportYourApp

    Revolutionizing the CX Industry
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    SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. It’s also a group of companies, that consists of: SupportYourApp; Label Your Data — a company that provides data l ... read more about SupportYourApp

    "Successful choice of customer service provider"
    Alex Nikitenko, CEO at Sirin Software LLC
    < $25/hr
    1,000 - 9,999
    2010
    Wilmington, Delaware
  • Astes Healthcare Solutions is recognized as a leading force in healthcare technology, securing its place among the top 10 medical billing companies in Chennai. Over 250 healthcare providers like you leverage their 9 AAPC certifications to facilitate exceptional patient care. Journey started in 2006 with transcribing ... read more about Astes Healthcare Solution, Pvt.Ltd.

    "A tale of Astes Transformation"
    Aarthi Priya, Coding Analyst at Astes Healthcare Solutions
    < $25/hr
    50 - 249
    2019
    Chennai, India
  • Triniter

    A reliable outsourcing at $1049/mo/person
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    Triniter is a highly awarded business process outsourcing company. It excels in providing clients with Customer support services and Back office support services and has expanded in the field of Automation and AI as well. It boasts of 1100+ happy clients and offers lucrative prices for its services.  

    "Helped us with our customer support and bumped up the engagement rate to 78%"
    Narmadha Rayamuthu
    NA
    1,000 - 9,999
    2015
    Miami, Florida
  • I started STAT Medical Billing Service when my husband, Joseph Greenberg, DPM let his biller go, about fifteen years ago. I understand what it means to take your livelihood into my hands which is something a regular employee just cannot understand or appreciate the way I do, because I see things from the perspective of ... read more about STAT Medical Billing Service

    "Best ever services in medical billing and coding"
    bilal quryshi, Distribution Branch Manager at Global Pharmaceuticals Pvt Limited at MIGC
    < $25/hr
    2 - 9
    2001
    Seattle, Washington
  • iCareBilling LLC is a private American healthcare information technology company that provides Medical Billing, Practice Management, Revenue Cycle Management, Provider Enrollment, Insurance Credentialing, and HIPAA Compliant Web Design Services to independent healthcare practices, hospitals, and large medical groups th ... read more about iCareBilling

    "Prompt responses, reliable service, accountable and responsible team"
    Sisenia Salinas-Sherman, MSN, APRN-FPA, FNP-BC at
    $25 - $49/hr
    250 - 999
    2020
    Chicago, Illinois
  • RCM Matter

    Medical Billing & Coding Company
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      RCM Matter is a leading company specializing in Medical Revenue Cycle Management. We provide a wide range of services including integrated clinical and revenue cycle solutions, credentialing, medical billing and coding, practice management solutions, coding transcription, and data management. Our audit servic ... read more about RCM Matter

    "RCM Matter is the best medical billing company in Georgia"
    Alexa Goodwin, Nurse Practitioner at Psychiatrics Guru
    $25 - $49/hr
    250 - 999
    2015
    Gainesville, Georgia
  • MKC Agency

    Scale Revenue with Content that Converts
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    MKC Agency is a full-service marketing and creative agency that has been delivering outstanding results for both local small businesses and global technology companies for over a decade. We are known for our ability to produce results that drive growth and help our clients achieve their marketing goals. Our team is com ... read more about MKC Agency

    "digital Marketing"
    Leonard Brennan, VP Global Security & Privacy at MarketStar at MarketStar
    $50 - $99/hr
    10 - 49
    2015
    Orlando, Florida
  • Central Hubspot

    Your Strategic Partner to Success
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    Central Hubspot is a fast-growing BPO that offers solutions to businesses in the US, Europe, and the Middle East.Our clients are our top priority. That is why we constantly strive to help you achieve the highest efficiency at a minimal cost. This is our value proposition for all our clients. Doesn’t matter whethe ... read more about Central Hubspot

    "They have a solution to every problem"
    Anna Anderson, Director Of Leisure Sales at Fly 2 Play
    < $25/hr
    50 - 249
    2016
    Kyiv, Ukraine
  • Peoplerr

    Human connections drive success
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    Peoplr helps companies accelerate growth, revenue, and innovation. We believe that it can only happen if you combine speed and convenience of digital interface with the warmth and empathy of people-centric touchpoints. Our Service model has been tested over the last 5 years to support every aspect of sales pipeline ... read more about Peoplerr

    "A Journey of Resilience and Partnership with Peoplr"
    Evgeniy Koshelev, Chief Business Development Officer at Edna
    NA
    10 - 49
    2021
    Haifa, Israel
  • IT Smart Solutions

    Tech Recruiting, ODC, HR/BPO Services for IT
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    IT Smart Solutions is a full-range ecosystem of outsourcing services for  software companies and International companies. IT Smart Solutions is a provider with 13 years of experience in HR, Tech Recruiting, IT Staff Augmentation and Business Process Outsourcing. We offer services for recruiting the developers, la ... read more about IT Smart Solutions

    "The best Employee Leasing services that we had. We totally satisfied"
    Tetiana Rak, Marketing Manager at Lionwood.software
    NA
    250 - 999
    2008
    Kyiv, Ukraine
  • Contactopia

    Outsource Service Provider of Call Center Services
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    Contantopia is a leading provider of business process outsourcing services. With a focus on customer relationship management (CRM) and 18 years of experience in call center services, this company is an expert in BPO services. Based in Dubai, it offers phone, WhatsApp, and social media communication services.   ... read more about Contactopia

    "Helped us define our expectations at a higher level, and they are supporting us very well in achieving that level. "
    Jack J. Detiger, Senior Manager Consumer Care at Philips Consumer Lifestyle
    NA
    50 - 249
    2004
    Dubai, UAE
  • Innovature BPO (Innovature Consulting Company Limited) is a Vietnam-based diverse, qualified and dedicated team that works 24 hours per day to help clients in North America, Canada, Australia and Asia-Pacific expand their global footprints with our Business Process Outsourcing (BPO) Services. As part of our contin ... read more about Innovature BPO

    "Highly Professional AR Services - Improved Cash Flow and Communication"
    Anna Garcia, Director Of Operations at Keller Williams Realty Inc
    $25 - $49/hr
    50 - 249
    2015
    Ho Chi Minh City, Vietnam
  • Uniquesdata

    A trusted name when it comes to outsourcing
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    Uniquesdata is an international data management outsourcing enterprise delivering solutions like data digitization services, data processing services, data conversion services, data analytics services, scanning-indexing services & web research services. In 2009, we began with a motto- Provide bespoke solutions to b ... read more about Uniquesdata

    "I love how much they care about their employees."
    Benson Johnson, International engineer at SAIC at SAIC at SAIC
    $25 - $49/hr
    250 - 999
    2009
    Ahmedabad, India
  • Super Virtuals

    Streamline and scale your business
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    Super Virtuals helps startups, businesses and non-profits streamline and scale sales, marketing and admin operations with top remote talent.Super Virtuals makes it easy to hire and manage the right talent for your business.We take care of all the necessary arrangements including recruiting, screening, and scheduling in ... read more about Super Virtuals

    "Joseph - Catalog & Support Review for LuvSeats Cataog team"
    Kenna Caramanica, VP of Marketing at LuvSeats
    < $25/hr
    2 - 9
    2019
    Louisville, Kentucky
  • Again Again Agency

    We handle your processes you can run your business
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    AgainAgain is a global BPO company providing customer support and lead generation services. Driven by analysts, technologists and spreadsheet enthusiasts, we are helping companies to scale, by eliminating routine processes, quickly localizing in dozens of countries and attracting new clients. Every month AgainAga ... read more about Again Again Agency

    "Booking Appointments for Cosmetic Company"
    Katherine Sykes, Co-Founder at Shine Cosmetics
    $25 - $49/hr
    10 - 49
    2021
    Tbilisi, Georgia
  • SalesNash

    Lead Research and Appointment Setting company.
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    SalesNash is a top-rated lead generation company based in Canada but providing their prospecting and sales development services across 18 countries in North America and Europe. Other areas of expertise this company has include Virtual Assistants, Recruitment, Appointment Setting, Inbound Marketing, etc.  

    "SalesNash was a game changer for our outbound sales effort"
    Juliane Auttenberg, Outreach Manager at KoolReplay
    $25 - $49/hr
    10 - 49
    2019
    Ottawa, Canada
  • Vcall Global

    aims to render certainty to something as uncertain
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    Vcall Global is a global  enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world. Our eventful journey started ... read more about Vcall Global

    "Helped us solve our most difficult problem"
    Lisa Martin
    < $25/hr
    2 - 9
    Needham, Massachusetts
  • SkyTech Solutions has over a decade of experience providing seamless BPO services to its global clientele. It offers Back office support, Customer support, Telemarketing, Virtual assistants, Digital marketing, and many more business process outsourcing services to clients and is a leading name in the industry.   ... read more about SkyTech Solutions

    "Customer Support Services By SkyTech"
    Barry Martin
    < $25/hr
    50 - 249
    2013
    Dhaka, Bangladesh
  • Go4customer is a prominent call center outsourcing company that provides innovative, performance-driven, and customer support solutions for businesses across all industries. What Sets Go4customer Apart? Next-Generation Technology: Go4customer leverages cutting-edge technology to provide efficient and effective ... read more about Go4Customer

    "Highly recommended"
    Anuj Tripathi, Sr. Marketing Manager at Digital Baba Online
    < $25/hr
    1,000 - 9,999
    2004
    Noida, India
  • Unity Communications

    Your BPO Partner in the Philippines and Costa Rica
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    Unity Communications is one of the USA's best business process outsourcing (BPO) companies. It has BPO call centers in the US, Philippines, Costa Rica, and Mexico. It offers a wide range of services like Call center support, Data entry outsourcing, Technical support outsourcing, and Healthcare support outsourcing, ... read more about Unity Communications

    "Excellent Service. Unmatched Value."
    Alexa Fernandez
    < $25/hr
    250 - 999
    2009
    Manila, Philippines
  • Illicium

    Sales Excellence as a Service
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    As a boutique agency, Illicium goes beyond the ordinary. With expertise in IT and SaaS sales across industries like Cybersecurity, Unified Communication, Cloud Transformation, and Process Improvement, we bring a unique perspective to the table.Our highly skilled professionals excel in refining marketing propositions, a ... read more about Illicium

    "An investment glad we made."
    Alex Vlassov, Managing Director at Shtudio
    $50 - $99/hr
    10 - 49
    2021
    Sydney, Australia
  • LeadVales

    One-stop solution for your lead prospecting needs
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    LeadVales is a forward-thinking data services and lead prospecting company, specializing in unearthing and streamlining crucial data to propel your business to new heights. We work collaboratively with your sales, marketing, and operations teams, adapting our approach to suit your distinct requirements. At LeadVales ... read more about LeadVales

    "Lead Generation for Effective Sales Campaigns"
    Raquel Gomez, Head Human Resources at Geschützte Werkstätte Wiener Neustadt Gesellschaft m.b.H.
    < $25/hr
    2 - 9
    2022
    Sheridan, Wyoming
  • Traditionally, the roles and responsibilities associated with BPO companies were limited but ever since the early 2000s, the industry has grown rapidly to its full potential and accounts to about 6 trillion presently. More and more companies have started to rely on third-party vendors to manage their back and front off ... read more about Triyock BPO

    "The Triyock team was amazing. They made the data entry process seamless."
    Andrew Martin, Professor at University of Glasgow
    $25 - $49/hr
    50 - 249
    2017
    New Jersey, New Jersey
  • Aexus is a 60+ people sales organization founded in the year 2000. We make tech and software companies successful by providing complete commercial outsourcing services in Europe and the US. We manage your local business, virtually creating your own office or acting as your agent / partner, thus facilitating a rapid, ef ... read more about Aexus

    "Collaborative Partner Driving Early Leads"
    Ed Thralls, MBA, CSW, SVP Professional Services at Enolytics LLC
    NA
    10 - 49
    2000
    Arnhem, Netherlands
  • Fast forward to lockdown 2020. A world on hold. Cut off from clients and projects, we had an opportunity to create a different type of business to the ones we were used to running. An agency that unashamedly put customer profits and measurable return on investment at the heart of the offering. So we dusted off the mode ... read more about Opus Growth Partners

    "Their management team is very professional!"
    Kris Samara, Chief Operations Officer at at Central Hubspot
    < $25/hr
    10 - 49
    2020
    Southampton, United Kingdom
  • Bluechip Call Center

    Communication is the foundation of relationships.
    Visit website

    We are Bluechip Call Center, the most illustrious name amongst the top Call Center service providers.Established in 2004, we have been the front runners in the trade ever since.We believe in a flat world which enables the business on one side of the globe to take advantage from markets and services available on the oth ... read more about Bluechip Call Center

    "Amazing customer support during crunch time"
    Lisa Martin
    $25 - $49/hr
    1,000 - 9,999
    2004
    Seattle, Washington

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

  • Addlium - (5/5 Ratings, 31 Reviews)
  • Belkins - (5/5 Ratings, 22 Reviews)
  • SalesNash (4.9/5 Ratings, 14 Reviews)
  • CIENCE - (4.8/5 Ratings, 23 Reviews)
  • Peoplerr (4.5/5 Ratings, 6 Reviews)

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

  • BIG OUTSOURCE - (5/5 Ratings, 8 Reviews) - < $25/hr
  • HelpLama - (5/5 Ratings, 18 Reviews) - < $25/hr
  • Blue Valley Marketing - (5/5 Ratings, 12 Reviews) - $25 - $49/hr
  • LimTC - (4.9/5 Ratings, 10 Reviews) - < $25/hr
  • Wing Assistant - (4.9/5 Ratings, 9 Reviews) - < $25/hr

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include:

  • Outsource Bigdata - (5/5 Ratings, 19 Reviews)
  • IdeasUnlimited - (5/5 Ratings, 14 Reviews)
  • Uniquesdata - (5/5 Ratings, 8 Reviews)
  • Triniter - (5/5 Ratings, 6 Reviews)
  • Central Hubspot - (5/5 Ratings, 5 Reviews)
  • Helpware - (4.9/5 Ratings, 11 Reviews)

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BPO companies on GoodFirms, based on verified client reviews and ratings, include:

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include: